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Customer Ratings & Reviews

$479.95
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Customer reviews

Rating 4.2 out of 5 stars with 1295 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

Pros mentioned filter

Cons mentioned filter

80%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 55 Showing 1,081-1,100 of 1,295 reviews
  • Rated 5 out of 5 stars

    Abiodun Saliu

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Efficient, reliable and helpful. It cleans without leaving residues.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Shark Vacuum

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this vocuum, target made it really is easy to shop online and have it delivered to my house

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great for dog hair

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have 4 dogs, 2 corgis which are big shedders and 2 mutts, this vacuum keeps my house dog hair free on a daily basis!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    meh

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    not worth the price. It stopped working. It doesn't clean the floors when mopping

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hi there. Thank you for dedicating your time to provide your feedback. We are truly sorry to know that your Robot vacuum is not working correctly. Feel free to contact our team via phone at 1-855-427-5127, and we will gladly investigate this for you.
      Kind regards,
      Shark Clean

  • Pros mentioned:
    Cleaning performance

    Rated 1 out of 5 stars

    I have to return it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have to return it. The mop doesn’t do the job but the vacuum does

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hello Juan,

      Thank you for taking the time to share your review. We're truly sorry to hear that the mop function isn’t working as expected and that this has led to a return. This is certainly not the experience we want for our customers. We’d really appreciate the opportunity to assist you further. Please give us a call at 1-888-228-5531, where one of our product specialists will be more than happy to help as we hope to regain your confidence in our brand.

      Kind regards,
      Shark Clean

  • Rated 5 out of 5 stars

    Makes a huge difference!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I absolutely love this robot. I can start it remotely from anywhere and it does all the backbreaking sweeping I used to have to do.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Terrible

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Product doesnt work great to begin with. Storage capacity in the robot is very limited. Software is subpar and doesnt come with many features or intelligence. Had an issue with the product after a month of using it which rendered the product inoperable. Been dealing with their customer servicr for 2 months now to no avail. Calling this one a loss and just going to buy a different brand. Dont waste $400 on this product.

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hi Randy,

      Thank you for sharing your experience with the Shark Matrix Plus 2-in-1 Robot Vacuum and Mop. We're sorry to hear that the product and your service experience have not met expectations, particularly given the investment you made.

      We understand how frustrating it must be to face a technical issue so soon after purchase and to not have it resolved in a timely manner. This is not the experience we aim to deliver, and we regret the inconvenience you've faced throughout this process.

      If you're open to giving us the opportunity to make this right, we’d like to take another look into your case. Please contact our dedicated robot support team at 1-888-228-5531 so we can review what has been done and how we can assist further.

      Kind regards,
      Shark Clean

  • Cons mentioned:
    Navigation

    Rated 2 out of 5 stars

    Awful

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I returned it. It was very loud. And it bumped into everything. It even moved my bathroom scale and rugs around the bathroom.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Navigation

    Rated 1 out of 5 stars

    Don’t buy this

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Terrible, the map keeps getting wiped out and never goes to the area it’s assigned

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hi Jessica,

      Thank you for taking the time to share your experience. It’s incredibly frustrating when the map keeps resetting and the vacuum doesn’t follow its assigned path. This kind of behavior isn’t expected, and we want to help get things back on track. To properly review what’s going on, please reach out to our customer service team at 1-888-228-5531 with the unit present at your earliest convenience. We are open Monday through Friday, 9 a.m.-9 p.m. ET, and Saturday, 9 a.m.-6 p.m. ET.

      Kind Regards,
      Shark Clean.

  • Rated 5 out of 5 stars

    Its amazing

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the house mapping and carpet plus no go zones! Amazing software!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    took jt back

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    we could never get it to empty from the day we got it and also never was able to get it to run that full completion cycle without messing up took it back swapped it for the i5 rhoomba and that thing has worked like a charm since we had it

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hello,
      Thank you for taking the time to leave a review.
      We're so sorry to hear that you weren't happy with your Shark Matrix Plus, and returned it. We will definitely pass along your feedback to the appropriate teams for their consideration in future products. We hope you'll consider trying our products again down the line.
      Kind regards,
      Shark Clean

  • Rated 5 out of 5 stars

    Great little helper! We appreciate the Remote app.

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great little helper to assist in collecting dust without us being home.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good Job

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is ok. works as expected. Although the home is not complete clean but its fine

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Disappointing Purchase

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    **Product Review: Disappointing Purchase** I regret purchasing this item. Initially, it worked fine, but then it suddenly stopped functioning properly. I kept receiving an "Error 6," which indicates an obstruction to the front bumper, but there was nothing there. I tried troubleshooting by removing the bumper and manually cleaning it, but during this process, two of the nails broke off inside the device. Despite cleaning thoroughly, even though I was cleaning air, because again, nothing was there, the error persisted. Now, I’m stuck trying to schedule a repair through Best Buy, but the inconvenience doesn't stop there. I don’t have a car, which is why I ordered this online in the first place, and now I’ll have to pay for transport just to get it checked. To make matters worse, the product manufacturer hasn’t responded to my email. This purchase has been a frustrating waste of a large amount of money and time, and I’m disappointed in the lack of support from both the manufacturer and retailer.

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hello,

      Thank you for taking the time to leave a review.

      We're deeply sorry to learn about the inconveniences that you've encountered with your Shark Matrix. Please reach out to our team by phone at 1-888-228-5531. We'd be happy to look into this for you.

      Kind regards,
      Shark Clean

  • Rated 5 out of 5 stars

    Worth to invest

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best purchase ever! It has made my life way easier. I am pleased with the quality and not having to change a bag.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Nit worth the price

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is ok, but gets stuck frequently, doesnt expand the map and is too clunky to try mop. Overall, not impressed.

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hello,
      Thank you for taking the time to leave a review.
      We're very sorry to hear about your experience with your robot. Please reach out to our team by phone at 1-888-228-5531, we'd be happy to look into this for you.
      Kind regards,
      Shark Clean

  • Rated 5 out of 5 stars

    No match for the shark

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing vacuum mop combo. Amazing cleaning power. Just dont forget to empty out the bin on the mop attatchment.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it. I have three kids and three dogs.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love how I can control it by my phone. Clean my hardwood floors great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Top notch

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent piece of work. Works wonders for my mom, bought it for her so she can finally have some time to herself.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    vacuum

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    works perfectly and does a great job and saves us a lot of time and energy

    I would recommend this to a friend