Customer Ratings & Reviews
- Model:
- RV2610WA
- |
- SKU:
- 12104626
Customer reviews
Rating 4.2 out of 5 stars with 1227 reviews
(1,227 customer reviews)Rating by feature
- Value4.2
Rating 4.2 out of 5 stars
- Quality4.2
Rating 4.2 out of 5 stars
- Ease of Use4.3
Rating 4.3 out of 5 stars
to a friend
Rated 5 out of 5 stars
Shark
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love my new vacuum!! It’s just takes a long time to clean
This review is from Shark - Matrix Plus 2-in-1 Robot Vacuum & Mop with Sonic Mopping, Matrix Clean, Home Mapping, HEPA Bagless Self Empty, WiFi - Black
I would recommend this to a friendRated 2 out of 5 stars
Not happy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not what I expected. It works at the beginning but then it doesn’t work great.
This review is from Shark - Matrix Plus 2-in-1 Robot Vacuum & Mop with Sonic Mopping, Matrix Clean, Home Mapping, HEPA Bagless Self Empty, WiFi - Black
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello,
Thank you for taking the time to leave a review. We're really sorry for the inconveniences you have experienced with your Shark Robot RV2610WA. We will absolutely share your feedback with the relevant teams to avoid this kind of situation from happening again in the future. To determine the options we can offer you, we kindly encourage you to please contact us at 1-888-228-5531.
Kind regards,
Shark Clean
Rated 5 out of 5 stars
functional
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.excellent purchase, very satisfied with the choice I had
This review is from Shark - Matrix Plus 2-in-1 Robot Vacuum & Mop with Sonic Mopping, Matrix Clean, Home Mapping, HEPA Bagless Self Empty, WiFi - Black
I would recommend this to a friendRated 1 out of 5 stars
Hate this product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped working after 3 weeks I'm not happy about this item
This review is from Shark - Matrix Plus 2-in-1 Robot Vacuum & Mop with Sonic Mopping, Matrix Clean, Home Mapping, HEPA Bagless Self Empty, WiFi - Black
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello Morgan, thank you for your review. We’re disappointed to hear about your experience, especially since your item stopped working after just 3 weeks. This isn’t the experience we want our customers to have, and it sounds like a very frustrating situation. We completely understand how upsetting this must be, and we’re eager to help. Please contact our customer service team at 1-888-228-5531, available Monday to Friday from 9 a.m. to 9 p.m. ET and Saturday from 9 a.m. to 6 p.m. ET. Your concerns have been noted, and we’ll take the appropriate steps to get this resolved. Your concerns have been noted, and we’ll take the appropriate steps to get this resolved. Kind regards, Shark Clean
Rated 2 out of 5 stars
Not worth the money
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not a fan. It does not do a good job mopping and in the 3 weeks I’ve had it I think it’s only completed one cleaning job and made it back to the dock. Now it’s not working at all.
This review is from Shark - Matrix Plus 2-in-1 Robot Vacuum & Mop with Sonic Mopping, Matrix Clean, Home Mapping, HEPA Bagless Self Empty, WiFi - Black
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hi there. Thank you for dedicating your time to provide your feedback. We are truly sorry to know that your Robot vacuum is not working correctly. Feel free to contact our team via phone at 1-855-427-5127, and we will gladly investigate this for you.
Kind regards,
Shark Clean
Rated 5 out of 5 stars
Price
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good price for such a nice piece of ai robot technology
This review is from Shark - Matrix Plus 2-in-1 Robot Vacuum & Mop with Sonic Mopping, Matrix Clean, Home Mapping, HEPA Bagless Self Empty, WiFi - Black
I would recommend this to a friendRated 5 out of 5 stars
Must Buy
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great quality and convenient for house cleaning. Great price point.
This review is from Shark - Matrix Plus 2-in-1 Robot Vacuum & Mop with Sonic Mopping, Matrix Clean, Home Mapping, HEPA Bagless Self Empty, WiFi - Black
I would recommend this to a friendRated 5 out of 5 stars
Awsome product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great, it can get unstuck from around the chairs and couchs
This review is from Shark - Matrix Plus 2-in-1 Robot Vacuum & Mop with Sonic Mopping, Matrix Clean, Home Mapping, HEPA Bagless Self Empty, WiFi - Black
I would recommend this to a friendRated 5 out of 5 stars
the best purchase I've ever made
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.very good quality recommended does an impeccable job
This review is from Shark - Matrix Plus 2-in-1 Robot Vacuum & Mop with Sonic Mopping, Matrix Clean, Home Mapping, HEPA Bagless Self Empty, WiFi - Black
I would recommend this to a friendRated 5 out of 5 stars
Shark
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product and thank you Best Buy for a fast delivery!!
This review is from Shark - Matrix Plus 2-in-1 Robot Vacuum & Mop with Sonic Mopping, Matrix Clean, Home Mapping, HEPA Bagless Self Empty, WiFi - Black
I would recommend this to a friendRated 2 out of 5 stars
Works well but has technical trouble
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It works well but it needs a lot of maintenance. It fails to return to dock, uses a lot of battery charge and disconnects for no reason. It also gets stuck for no reason often
This review is from Shark - Matrix Plus 2-in-1 Robot Vacuum & Mop with Sonic Mopping, Matrix Clean, Home Mapping, HEPA Bagless Self Empty, WiFi - Black
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello. Thank you for your time in providing feedback. We sincerely apologize that your Robot vacuum is not working as intended. Please contact our team via phone at 1-855-427-5127, and we will gladly investigate this for you.
Kind regards,
Shark Clean
Rated 1 out of 5 stars
Worse robot yet
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was advertised that this robot goes around objects this is so far from being true my old shark robot does a much better job then this one does this new robot hits just about evetything on the floor including smacking into all of the chsirs stay away from this product not worth it for the ammount of money they are charging for it
This review is from Shark - Matrix Plus 2-in-1 Robot Vacuum & Mop with Sonic Mopping, Matrix Clean, Home Mapping, HEPA Bagless Self Empty, WiFi - Black
No, I would not recommend this to a friendRated 1 out of 5 stars
Very poor performance
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Unfortunately I am not satisfied with the product. I wanted to return it by missed this opportunity with couple of days as I was out of country. Even though I tried with Customer service. I would not recommend it.
This review is from Shark - Matrix Plus 2-in-1 Robot Vacuum & Mop with Sonic Mopping, Matrix Clean, Home Mapping, HEPA Bagless Self Empty, WiFi - Black
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello,
Thank you for taking the time to leave a review.
We sincerely apologize for the issues you've encountered with the performance of your Shark Matrix Robot. We will certainly relay your feedback about your robot to the appropriate departments to prevent similar situations in the future. To explore the options available to address the inconvenience with your unit, we kindly ask you to reach out to us at 1-888-228-5531.
Kind regards,
Shark Clean
Rated 2 out of 5 stars
Disappointed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The product did not meet my expectations. It doesn't pick up dust well. I purchased it after I had new flooring installed. I thought it would pick up dust from the install.
This review is from Shark - Matrix Plus 2-in-1 Robot Vacuum & Mop with Sonic Mopping, Matrix Clean, Home Mapping, HEPA Bagless Self Empty, WiFi - Black
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hi dear customer,
Thank you for sharing your feedback about the Shark Matrix Plus 2-in-1 Robot Vacuum and Mop. We’re sorry to hear that it didn’t meet your expectations for picking up dust, particularly after your new flooring installation.
This model is designed to handle everyday cleaning tasks, but for post-installation cleanup with heavy dust, additional preparation, such as removing larger debris manually or using a traditional vacuum, may be necessary to optimize performance. If you’d like, our Customer Service team can help with tips on getting the best results or adjusting the settings for your specific needs. You can reach us at 1-888-228-5531.
Your satisfaction is very important to us, and we appreciate your feedback as it helps us improve our products and services. Thank you for choosing Shark.
Kind regards,
Shark Clean
Rated 1 out of 5 stars
DO NOT BUY!!! It's a piece of trash.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The matrix plus is trash. I purchased it last night, and it has not been able to dock. I had to power it down because it was trying for an hour. When I turned it on this morning, I thought it was the same thing. It's also very loud compared to my previous shark robo vac.
This review is from Shark - Matrix Plus 2-in-1 Robot Vacuum & Mop with Sonic Mopping, Matrix Clean, Home Mapping, HEPA Bagless Self Empty, WiFi - Black
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hi Mindy,
Thank you for taking the time to share your experience with the Shark Matrix Plus Robot Vacuum & Mop. We're sorry to hear that your unit has had trouble docking and has been noisier than expected—especially right after purchase. That’s certainly not the start we want our customers to have.
We’d like to help resolve this for you and ensure your unit is operating correctly. Please reach out to our dedicated Robot Support team at 1-888-228-5531 so we can walk you through some troubleshooting steps and explore the best solution.
Kind regards,
Shark Clean
Rated 3 out of 5 stars
Does not work enough for the price
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does not pick up much dirt and goes back often to empty when it has hardly picked much.
This review is from Shark - Matrix Plus 2-in-1 Robot Vacuum & Mop with Sonic Mopping, Matrix Clean, Home Mapping, HEPA Bagless Self Empty, WiFi - Black
No, I would not recommend this to a friendRated 5 out of 5 stars
Amazing!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does a much better cleaning job than my exwife!!!!
This review is from Shark - Matrix Plus 2-in-1 Robot Vacuum & Mop with Sonic Mopping, Matrix Clean, Home Mapping, HEPA Bagless Self Empty, WiFi - Black
I would recommend this to a friendRated 5 out of 5 stars
Set it and forget it
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the option to leave it alone for ip to 60 days.
This review is from Shark - Matrix Plus 2-in-1 Robot Vacuum & Mop with Sonic Mopping, Matrix Clean, Home Mapping, HEPA Bagless Self Empty, WiFi - Black
I would recommend this to a friendRated 3 out of 5 stars
Good enough
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does not drain its own dirty water. Does not pick up salt or sugar thar well.
This review is from Shark - Matrix Plus 2-in-1 Robot Vacuum & Mop with Sonic Mopping, Matrix Clean, Home Mapping, HEPA Bagless Self Empty, WiFi - Black
I would recommend this to a friendRated 1 out of 5 stars
Don't waste your money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is a terrible product. The dust bin has broken not once but twice now in less than 3 months. Theres clearly a product defect that shark has yet to fix.
This review is from Shark - Matrix Plus 2-in-1 Robot Vacuum & Mop with Sonic Mopping, Matrix Clean, Home Mapping, HEPA Bagless Self Empty, WiFi - Black
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hi Tyler,
Thank you for sharing your experience. It’s frustrating to hear that the dust bin has broken multiple times in such a short period, and we understand how disappointing that must be. Your concern about a potential product defect is important, and we want to help get this resolved.
We recommend reaching out to our customer support team at 1-855-427-5127 for assistance. They can review the issue and explore options to ensure your unit performs as expected. We are open from Monday to Friday, 9:00 a.m. to 9:00 p.m. ET, as well as on Saturday from 9:00 a.m. to 6:00 p.m. ET.
Kind Regards,
Shark Clean.