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Customer Ratings & Reviews

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Customer reviews

Rating 4.2 out of 5 stars with 1295 reviews

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  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

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80%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 56 Showing 1,101-1,120 of 1,295 reviews
  • Rated 5 out of 5 stars

    Shark Matrix Plus

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Shark system works great. First time trying one of these thank you.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    He’s great

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing! It’s like my personal house cleaner. I can make him clean WHENEVER I WANT. Love the power

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Like it but Unimpressed with mop

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I never use the mop function. Doesn’t work that well. Love it for The vacuum function

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Smart

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good smart helpfull, intelligent does the job

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Mr

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    With 3 dogs it is a life saver, we love it and the time it saves.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Vaccum

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the way this machine does its work very nice

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Worst robot vacuum

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It never work correctly, all the time get disconnected from the app, it didn’t mop the entire house and always get an error code #9

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hello Janeth,

      Thank you for sharing your experience with us. We understand how frustrating it must've been to deal with constant disconnections from the app, incomplete mopping cycles, and recurring Error Code #9. This definitely isn’t the performance we want for our customers nor the standard we aim to uphold. We'd be more than happy to take a closer look at what’s going on with your robot and walk through more in‑depth troubleshooting to help get it working as it should. Please feel free to give us a call at 1‑888‑228‑5531, where one of our robot product specialists can assist you directly. We're available Monday to Friday, 9 a.m.–9 p.m. ET, and Saturday, 9 a.m.–6 p.m. ET.

      Kind regards,
      Shark Home

  • Cons mentioned:
    Navigation

    Rated 1 out of 5 stars

    Not worth the money

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have remapped my house, rezoned and got new brushes for the bottom of the vacuum. It will go over an entire mess of crumbs and not pick up anything. When it comes to mopping, I’ve mapped out the carpeted zones as “no zones” and it’s still goes to that area and mops.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    betty

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    she works once she maps your house out! cleans floors veery well!

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Average performance

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does not clean very well. Leaves the trash sometimes.

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hi Sammy,

      Thank you for your feedback. We’re disappointed to hear the robot didn’t clean as expected and sometimes leaves debris behind. We completely understand how frustrating this must be, and this isn’t the experience we want for our customers. Please contact our Robot Customer Support team at 1-888-228-5531, available Monday to Friday from 9 a.m. to 9 p.m. ET and Saturday from 9 a.m. to 6 p.m. ET, and we’ll do everything we can to make this right.

      Kind Regards,
      Shark Clean

  • Rated 5 out of 5 stars

    It was okay

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was streaky, not worth it for the price. I had to get another one

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Not worth getting

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m kind of disappointed in this item many times we found the the machine not being able to dock it self. It also doesnt pick up anything besides dust and hair from the ground

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Shark

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    excellent product and service, delivered just on time

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Shark vacuum and mop

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The mop doesn’t work is annoying won’t clean and the water comes out all the time

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hello Eliza,

      Thank you for taking the time to leave a review.

      We regret to learn that your Shark Matrix Plus is not working properly. We understand how irritating this must be. Please reach out to our team by phone at 1-855-427-5127. We'd be happy to look into this for you.

      Kind regards,
      Shark Clean

  • Rated 5 out of 5 stars

    Shark vacum

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it . Works great and vacuums really good especially if you have dogs

    I would recommend this to a friend
  • Cons mentioned:
    Navigation

    Rated 1 out of 5 stars

    Not a quality product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awful performance but too late to return. It doesn’t pickup very much and gets stuck frequently

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hi dear customer,

      Thank you for your review of the Shark Matrix Plus 2-in-1 Robot Vacuum and Mop. We’re sorry to hear that it has not been performing as expected and that it gets stuck often. We understand how frustrating it must be to feel limited now that the return window has closed.

      We’d like the opportunity to review this further and help get your unit working properly. Please reach out to our Shark Robot Support team at 1-800-668-9600 so we can assist you directly.

      Kind regards,
      Shark Clean

  • Rated 5 out of 5 stars

    Great vacuum

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is the first one I have and it is very efficient,

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good robot

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really good! Its cleaning power is of no match. Pretty satisfied with my purchase.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Don’t waste your money

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    1.5 years of light use, I got brush roll stuck error. I replaced the brush roll, cleaned up the housing as advised by people with the same issue. Eventually, I called shark and they did video troubleshooting. They told me nothing can be done to fix it and they would offer me 30% discount towards a new vacuum which would actually cost me more than the original one since their shop is more expensive than other retailers. This is absurd given the price tag and that it only worked for less than a year and a half.

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hi Samer,

      We’re sorry to hear that your Shark Matrix Plus Robot Vacuum & Mop experienced a brush roll error after just 1.5 years of light use, and that troubleshooting did not lead to a resolution. We understand how frustrating it is to invest in a product expecting long-term reliability.

      While we appreciate you reaching out to our support team, we recognize that a replacement discount isn’t always the ideal solution. We’d love to take another look and see if there’s anything else we can do to help. Please reach out to us again at 1-888-228-5531, and we’ll do our best to assist.

      We truly value your feedback and appreciate the opportunity to make this right.

      Kind regards,
      Shark Clean

  • Rated 5 out of 5 stars

    Worth every dollar

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is like all in one. This is the best in budget

    I would recommend this to a friend