Customer Ratings & Reviews
- Model:
- RV2610WA
- |
- SKU:
- 12104626
Customer reviews
Rating 4.2 out of 5 stars with 1295 reviews
(1,295 customer reviews)Rating by feature
- Value4.2
Rating 4.2 out of 5 stars
- Quality4.2
Rating 4.2 out of 5 stars
- Ease of Use4.3
Rating 4.3 out of 5 stars
Rated 3 out of 5 stars
Works but, after awhile breaks
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So, I returned this device 2x works great when it works. But, breaks I had warranty and order different product.
This review is from Shark - Matrix Plus 2-in-1 Robot Vacuum & Mop with Sonic Mopping, Matrix Clean, Home Mapping, HEPA Bagless Self Empty, WiFi - Black
No, I would not recommend this to a friendRated 3 out of 5 stars
Decent
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not bad but doesn’t work as well as ROOMBA in my opinion
This review is from Shark - Matrix Plus 2-in-1 Robot Vacuum & Mop with Sonic Mopping, Matrix Clean, Home Mapping, HEPA Bagless Self Empty, WiFi - Black
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello Melanie,
Thank you for taking the time to leave a review.
We're truly sorry to hear that your Shark Matrix hasn't fully lived up to your expectations. We will absolutely share your feedback with the relevant teams for consideration on future products. If you need any help with your product, please don't hesitate to reach out to our team by phone at 1-888-228-5531.
Kind regards,
Shark Clean
Rated 5 out of 5 stars
Can’t do without it!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great AI accessory for keeping dusty rooms clean. Reducing allergies!
This review is from Shark - Matrix Plus 2-in-1 Robot Vacuum & Mop with Sonic Mopping, Matrix Clean, Home Mapping, HEPA Bagless Self Empty, WiFi - Black
I would recommend this to a friendRated 5 out of 5 stars
Shark
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love my new vacuum!! It’s just takes a long time to clean
This review is from Shark - Matrix Plus 2-in-1 Robot Vacuum & Mop with Sonic Mopping, Matrix Clean, Home Mapping, HEPA Bagless Self Empty, WiFi - Black
I would recommend this to a friendRated 2 out of 5 stars
Not dispensing water
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had it for about 4 months and we loved it until it stopped dispensing the solution to map. We tried everything suggested to get it working again and it still not working properly.
This review is from Shark - Matrix Plus 2-in-1 Robot Vacuum & Mop with Sonic Mopping, Matrix Clean, Home Mapping, HEPA Bagless Self Empty, WiFi - Black
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello,
Thank you for taking the time to leave a review.
We're so sorry to hear that your Matrix is not dispensing water. Please reach out to our team by phone at 1-855-427-5127, we'd be happy to look into this for you.
Kind regards,
Shark Clean
Rated 5 out of 5 stars
functional
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.excellent purchase, very satisfied with the choice I had
This review is from Shark - Matrix Plus 2-in-1 Robot Vacuum & Mop with Sonic Mopping, Matrix Clean, Home Mapping, HEPA Bagless Self Empty, WiFi - Black
I would recommend this to a friend- Cons mentioned:Battery life
Rated 1 out of 5 stars
Not for me
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Vacuum got caught on the edge of a throw rug and stopped, it got stuck at the leg of a lamp and stopped and at one time it only ran for 8 minutes then re docked itself Other people I k is said they have had good luck with theirs
This review is from Shark - Matrix Plus 2-in-1 Robot Vacuum & Mop with Sonic Mopping, Matrix Clean, Home Mapping, HEPA Bagless Self Empty, WiFi - Black
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello Gary,
Thank you for taking the time to leave a review.
We're so sorry to hear that you aren't happy with your Shark Matrix Robot. We will absolutely share your feedback with the relevant teams for consideration on future products. If you need any help with your product, please don't hesitate to reach out to our team by phone at 1-855-427-5127.
Kind regards,
Shark Clean
Rated 5 out of 5 stars
Must Buy
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great quality and convenient for house cleaning. Great price point.
This review is from Shark - Matrix Plus 2-in-1 Robot Vacuum & Mop with Sonic Mopping, Matrix Clean, Home Mapping, HEPA Bagless Self Empty, WiFi - Black
I would recommend this to a friendRated 5 out of 5 stars
Price
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good price for such a nice piece of ai robot technology
This review is from Shark - Matrix Plus 2-in-1 Robot Vacuum & Mop with Sonic Mopping, Matrix Clean, Home Mapping, HEPA Bagless Self Empty, WiFi - Black
I would recommend this to a friendRated 5 out of 5 stars
Awsome product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great, it can get unstuck from around the chairs and couchs
This review is from Shark - Matrix Plus 2-in-1 Robot Vacuum & Mop with Sonic Mopping, Matrix Clean, Home Mapping, HEPA Bagless Self Empty, WiFi - Black
I would recommend this to a friendRated 5 out of 5 stars
Shark
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product and thank you Best Buy for a fast delivery!!
This review is from Shark - Matrix Plus 2-in-1 Robot Vacuum & Mop with Sonic Mopping, Matrix Clean, Home Mapping, HEPA Bagless Self Empty, WiFi - Black
I would recommend this to a friendRated 1 out of 5 stars
Nightmare Purchase
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This item stopped working after a week and had to be returned. A replacement was shipped but the robot was missing from the package only the docking station was in the box. Still no resolve after multiple attempts.
This review is from Shark - Matrix Plus 2-in-1 Robot Vacuum & Mop with Sonic Mopping, Matrix Clean, Home Mapping, HEPA Bagless Self Empty, WiFi - Black
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello Paul, thank you for your review and for bringing this to our attention! We’re disappointed to hear about your experience with the Shark RV2610WA. You mentioned that the item stopped working after a week and had to be returned, and that the replacement package only included the docking station without the robot. We understand how frustrating this must be, and this certainly isn’t our usual standard. In this case, we kindly ask that you contact Best Buy Customer Service for assistance. You can reach them at 1-888-237-8289, available Monday to Friday from 8 a.m. to 9 p.m. CT and Saturday from 8 a.m. to 8 p.m. CT. They’ll be able to review your order and help resolve this issue. Kind regards, Shark Clean NA
Rated 5 out of 5 stars
the best purchase I've ever made
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.very good quality recommended does an impeccable job
This review is from Shark - Matrix Plus 2-in-1 Robot Vacuum & Mop with Sonic Mopping, Matrix Clean, Home Mapping, HEPA Bagless Self Empty, WiFi - Black
I would recommend this to a friendRated 1 out of 5 stars
Not worth the price
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After a year and half I had issues connecting to the app and the water bin is no longer detected
This review is from Shark - Matrix Plus 2-in-1 Robot Vacuum & Mop with Sonic Mopping, Matrix Clean, Home Mapping, HEPA Bagless Self Empty, WiFi - Black
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hi Valerie,
Thank you for reaching out. We understand how frustrating it can be to deal with app connection issues and have the water bin no longer detected after a year and a half of use. That’s definitely not the experience we want for you, and I appreciate you sharing what’s been happening. We’d be more than happy to take a closer look and help get this resolved. Please give our robot support team a call at 1‑800‑668‑9600, Monday–Friday 9 a.m.–9 p.m. ET | Saturday 9 a.m.–6 p.m. ET, so we can assist you further.
Kind regards,
Shark Home
- Cons mentioned:Navigation
Rated 1 out of 5 stars
Worse robot yet
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was advertised that this robot goes around objects this is so far from being true my old shark robot does a much better job then this one does this new robot hits just about evetything on the floor including smacking into all of the chsirs stay away from this product not worth it for the ammount of money they are charging for it
This review is from Shark - Matrix Plus 2-in-1 Robot Vacuum & Mop with Sonic Mopping, Matrix Clean, Home Mapping, HEPA Bagless Self Empty, WiFi - Black
No, I would not recommend this to a friend Rated 1 out of 5 stars
Meh, too much money for the problems you get.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worked great for one day and after that it just been parked in the corner collecting dust. Not mopping and when i send it out to vacuum it'll go out for a couple minutes and dock itself again. Tried fixing it myself but can't find anything that's worked. Ive called SHARK but they're not ready to be on the phone for 30 minutes and to be transfered around. Unfortunately can't return it but hope to fix it soon
This review is from Shark - Matrix Plus 2-in-1 Robot Vacuum & Mop with Sonic Mopping, Matrix Clean, Home Mapping, HEPA Bagless Self Empty, WiFi - Black
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello,
Thank you for taking the time to leave a review.
We're so sorry to hear that your robot has stopped working and now stays on its dock instead of vacuuming. We truly understand your concern about calling. We kindly ask you to make one more call to 1-855-427-5127; we'd be happy to look into this for you until the matter is resolved.
Kind regards,
Shark Clean
Rated 1 out of 5 stars
Failing product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought 1-13-26 and mop already not working. Need to return or replace this item
This review is from Shark - Matrix Plus 2-in-1 Robot Vacuum & Mop with Sonic Mopping, Matrix Clean, Home Mapping, HEPA Bagless Self Empty, WiFi - Black
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello there,
Thank you for reaching out and letting us know about your experience. We understand how frustrating this must be, especially with the mop function not working so soon after your purchase. This surely isn’t the standard we aim to uphold for our customers. We'd love for you to give us a call at 1‑888‑228‑5531, where one of our robot product specialists can assist you further. We hope to remain a trusted brand in your home. We’re available Monday to Friday, 9 a.m.–9 p.m. ET, and Saturday, 9 a.m.–6 p.m. ET.
Kind regards,
Shark Clean
Rated 1 out of 5 stars
WAS good.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.WAS great. Bought in April it has been clogged every time it runs since May. Yesterday it stopped working completely. I contacted shark who told me that i could purchase a part because the cup that holds the dirt and the water is not covered under warranty. I purchased for four hundred twenty one dollars and 2 months later they want me to buy more parts ?? Um. No.
This review is from Shark - Matrix Plus 2-in-1 Robot Vacuum & Mop with Sonic Mopping, Matrix Clean, Home Mapping, HEPA Bagless Self Empty, WiFi - Black
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello,
Thank you for taking the time to leave a review.
We're so sorry to hear that your robot has clogged every time you use it and that it has finally stopped working. We will certainly share your feedback regarding the warranty policies with the relevant internal teams. Could you please give our team a call one more time at 1-855-427-5127? We’d love to help ensure you get the most from your product.
Kind regards,
Shark Clean
Rated 5 out of 5 stars
Amazing!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does a much better cleaning job than my exwife!!!!
This review is from Shark - Matrix Plus 2-in-1 Robot Vacuum & Mop with Sonic Mopping, Matrix Clean, Home Mapping, HEPA Bagless Self Empty, WiFi - Black
I would recommend this to a friendRated 2 out of 5 stars
Not worth the money
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not a fan. It does not do a good job mopping and in the 3 weeks I’ve had it I think it’s only completed one cleaning job and made it back to the dock. Now it’s not working at all.
This review is from Shark - Matrix Plus 2-in-1 Robot Vacuum & Mop with Sonic Mopping, Matrix Clean, Home Mapping, HEPA Bagless Self Empty, WiFi - Black
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hi there. Thank you for dedicating your time to provide your feedback. We are truly sorry to know that your Robot vacuum is not working correctly. Feel free to contact our team via phone at 1-855-427-5127, and we will gladly investigate this for you.
Kind regards,
Shark Clean