Customer Ratings & Reviews
- Model:
- RV2610WA
- |
- SKU:
- 12104626
Customer reviews
Rating 4.2 out of 5 stars with 1295 reviews
(1,295 customer reviews)Rating by feature
- Value4.2
Rating 4.2 out of 5 stars
- Quality4.2
Rating 4.2 out of 5 stars
- Ease of Use4.3
Rating 4.3 out of 5 stars
Rated 2 out of 5 stars
2 stars.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.too many problems with the app and the front sensor,
This review is from Shark - Matrix Plus 2-in-1 Robot Vacuum & Mop with Sonic Mopping, Matrix Clean, Home Mapping, HEPA Bagless Self Empty, WiFi - Black
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello,
Thank you for taking the time to leave a review.
We're so sorry to hear that you’re having trouble with your robot vacuum. Please reach out to our team by phone at 1 800 668 9600, so we can look into this further.
Kind regards,
Shark Clean
Rated 1 out of 5 stars
Don't waste your money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is a terrible product. The dust bin has broken not once but twice now in less than 3 months. Theres clearly a product defect that shark has yet to fix.
This review is from Shark - Matrix Plus 2-in-1 Robot Vacuum & Mop with Sonic Mopping, Matrix Clean, Home Mapping, HEPA Bagless Self Empty, WiFi - Black
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hi Tyler,
Thank you for sharing your experience. It’s frustrating to hear that the dust bin has broken multiple times in such a short period, and we understand how disappointing that must be. Your concern about a potential product defect is important, and we want to help get this resolved.
We recommend reaching out to our customer support team at 1-855-427-5127 for assistance. They can review the issue and explore options to ensure your unit performs as expected. We are open from Monday to Friday, 9:00 a.m. to 9:00 p.m. ET, as well as on Saturday from 9:00 a.m. to 6:00 p.m. ET.
Kind Regards,
Shark Clean.
Rated 2 out of 5 stars
Disappointed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not as good of a vacuum as other sharks without mop
This review is from Shark - Matrix Plus 2-in-1 Robot Vacuum & Mop with Sonic Mopping, Matrix Clean, Home Mapping, HEPA Bagless Self Empty, WiFi - Black
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello,
Thank you for sharing your thoughts! We are sorry to hear that your experience with your Shark Matrix Plus RV2610WA has not been the best. We will relay your feedback to our product development teams. If you have any questions or require assistance, please feel free to call us at 1-888-228-5531, and we will be glad to help.
Kind regards,
Shark Clean
Rated 1 out of 5 stars
Hate this product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped working after 3 weeks I'm not happy about this item
This review is from Shark - Matrix Plus 2-in-1 Robot Vacuum & Mop with Sonic Mopping, Matrix Clean, Home Mapping, HEPA Bagless Self Empty, WiFi - Black
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello Morgan, thank you for your review. We’re disappointed to hear about your experience, especially since your item stopped working after just 3 weeks. This isn’t the experience we want our customers to have, and it sounds like a very frustrating situation. We completely understand how upsetting this must be, and we’re eager to help. Please contact our customer service team at 1-888-228-5531, available Monday to Friday from 9 a.m. to 9 p.m. ET and Saturday from 9 a.m. to 6 p.m. ET. Your concerns have been noted, and we’ll take the appropriate steps to get this resolved. Your concerns have been noted, and we’ll take the appropriate steps to get this resolved. Kind regards, Shark Clean
Rated 1 out of 5 stars
Waste of money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We have had problems with this vacuum since the day we set it up. They sent us a replacement part and it worked for one day.
This review is from Shark - Matrix Plus 2-in-1 Robot Vacuum & Mop with Sonic Mopping, Matrix Clean, Home Mapping, HEPA Bagless Self Empty, WiFi - Black
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hi Kimberly,
Thank you for your feedback. We're truly sorry to hear about the ongoing issues you've experienced with your vacuum. That’s definitely not the experience we want for our customers. While we’re glad a replacement part was sent, it’s disappointing to hear it only worked briefly. We’d love another chance to make this right, please reach out to our support team at 1-800-668-9600 Mon – Fri 9am — 9pm ET | Sat. 9am — 6pm ET, so we can explore further solutions and ensure your vacuum performs as expected.
Kind Regards,
Shark Clean.
Rated 1 out of 5 stars
Bad sensors
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Robot was constantly getting stuck in a place a out in map to avoid, it only cleaned once and it didn’t mop all of the areas just corners and not the center, it never went back to the dock by itself it never found dock and was just going back and forward and it get disconnected because it never got back to dock
This review is from Shark - Matrix Plus 2-in-1 Robot Vacuum & Mop with Sonic Mopping, Matrix Clean, Home Mapping, HEPA Bagless Self Empty, WiFi - Black
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello Brandon,
Thank you for taking the time to leave a review.
We genuinely regret to learn about the difficulties you've experienced with your Shark Matrix. Please reach out to our team at 1-888-228-5531, and we'll be more than happy to help you out.
Kind regards,
Shark Clean
- Pros mentioned:Cleaning performance
Rated 5 out of 5 stars
Shark
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This vacuum works pretty well. Vacuum part works great, mapping need better improvement
This review is from Shark - Matrix Plus 2-in-1 Robot Vacuum & Mop with Sonic Mopping, Matrix Clean, Home Mapping, HEPA Bagless Self Empty, WiFi - Black
I would recommend this to a friend Rated 2 out of 5 stars
Displeased with Best Buy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Robot does not do as stated. Called Best Buy and received Verification Code 11484711 and was told I would receive a return call. It has not happened. Best But not good for their word.
This review is from Shark - Matrix Plus 2-in-1 Robot Vacuum & Mop with Sonic Mopping, Matrix Clean, Home Mapping, HEPA Bagless Self Empty, WiFi - Black
No, I would not recommend this to a friendRated 1 out of 5 stars
Robot not working
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Honestly it didn’t work at all the app was super slow and the robot was not working properly
This review is from Shark - Matrix Plus 2-in-1 Robot Vacuum & Mop with Sonic Mopping, Matrix Clean, Home Mapping, HEPA Bagless Self Empty, WiFi - Black
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hi Brandon,
Thank you for sharing your feedback. We’re truly sorry to hear that the app was slow and the robot didn’t work properly. We understand how frustrating this must be, and we’d like to help resolve this for you. Please reach out to our Customer Service team at 1-888-228-5531. Our hours of operation are Monday to Friday, 9:00 a.m. to 9:00 p.m. ET, and Saturday from 9:00 a.m. to 6:00 p.m. ET.
Kind regards,
Shark Clean
- Cons mentioned:Navigation
Rated 1 out of 5 stars
nto worht it
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Runs into everything, and get stuck constantly. We bought it to replace our Roomba, and desperately want to go back
This review is from Shark - Matrix Plus 2-in-1 Robot Vacuum & Mop with Sonic Mopping, Matrix Clean, Home Mapping, HEPA Bagless Self Empty, WiFi - Black
No, I would not recommend this to a friend Rated 1 out of 5 stars
Don’t waste your money
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This product continues to break down and customer support is not helpful. They charge you for any replacement parts. I had not even had this 6 months before it stopped working the first time. Paid for and received the replacement and 2 months later that one stopped working.
This review is from Shark - Matrix Plus 2-in-1 Robot Vacuum & Mop with Sonic Mopping, Matrix Clean, Home Mapping, HEPA Bagless Self Empty, WiFi - Black
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello,
We appreciate you taking the time to leave a review! It’s unfortunate to hear that you had trouble with your Shark Robot. We will make sure to share your feedback on the warranty policies with our internal teams. If you need any further assistance, please reach out to us at 1-888-228-5531, and we’ll be more than happy to help.
Kind regards,
Shark Clean
Rated 1 out of 5 stars
Poor customer service at Best Buy.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Quit working properly after 30 days. Bright it back to Best Buy to exchange for a new one, and they gave me a lame excuse that they only have a 15 day return policy.
This review is from Shark - Matrix Plus 2-in-1 Robot Vacuum & Mop with Sonic Mopping, Matrix Clean, Home Mapping, HEPA Bagless Self Empty, WiFi - Black
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello Robert,
Thank you for taking the time to leave a review.
It saddens us to know that your Matrix Robot Vacuum has stopped working and that the assistance provided did not meet your needs. We would appreciate the chance to investigate this situation and help you resolve the issue with your unit. Please contact us at 1 800 668 9600, and we will be more than happy to support you.
Kind regards,
Shark Clean
Rated 1 out of 5 stars
Huge let down from shark
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have owned several shark vacuums over the years and have only ever replaced one cause of something better coming out. This one is a HUGE let down. The vacum function is awful and the mopping is worse. Dont waste your time.
This review is from Shark - Matrix Plus 2-in-1 Robot Vacuum & Mop with Sonic Mopping, Matrix Clean, Home Mapping, HEPA Bagless Self Empty, WiFi - Black
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello Meyelle,
Thank you for taking the time to leave a review.
We're so sorry to hear that you aren't happy with your Shark Matrix Plus Robot. We will absolutely share your feedback with the relevant teams for consideration on future products.
Kind regards,
Shark Clean
Rated 1 out of 5 stars
Robot vacuum cleaner not working.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is not working good. It didn’t take dust form floor and not mops it is bad.
This review is from Shark - Matrix Plus 2-in-1 Robot Vacuum & Mop with Sonic Mopping, Matrix Clean, Home Mapping, HEPA Bagless Self Empty, WiFi - Black
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello Shyam, thank you for your review and for bringing this to our attention. We’re so sorry to hear about your experience, and we understand how frustrating this must be. You mentioned that it is not working well, it didn’t take dust from the floor, and it doesn’t mop, which you feel is bad. This isn’t our usual standard, and we want to make sure this gets addressed. Please contact our customer service team at 1-888-228-5531, available Monday to Friday from 9 a.m. to 9 p.m. ET and Saturday from 9 a.m. to 6 p.m. ET. Your concerns have been noted, and we’ll take the appropriate steps to get this resolved. Kind regards, Shark Clean
Rated 2 out of 5 stars
Not happy
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We purchased this product to sweep and mop. But we can not get this Shark to mop. We have tried several times with no luck. Going to return.
This review is from Shark - Matrix Plus 2-in-1 Robot Vacuum & Mop with Sonic Mopping, Matrix Clean, Home Mapping, HEPA Bagless Self Empty, WiFi - Black
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hi there,
I am so sorry to hear about your experience with your Shark.
Please see the following link which takes you to our troubleshooting:
https://support.sharkclean.com/hc/en-us/articles/5981156941468-RV2600WA-Series-Shark-AI-Ultra-2-in-1-Robot-Self-Empty-XL-Troubleshooting-Guide
This will provide some guidance on the best ways to resolve any issues you’re experiencing, as well as point you towards contacting our customer service team if we need to provide you with any further support.
Rated 2 out of 5 stars
Its ok
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It doesn't mop very well and it doesn't vacuum up everything on the first time around.
This review is from Shark - Matrix Plus 2-in-1 Robot Vacuum & Mop with Sonic Mopping, Matrix Clean, Home Mapping, HEPA Bagless Self Empty, WiFi - Black
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello,
Thank you for taking the time to leave a review.
Based on the performance you’ve described, it sounds like there’s a chance the vacuum may not be working as it should. Could you please give our team a call at 1-855-427-5127? We’d love to help ensure you’re getting the most from your product.
Kind regards,
Shark Clean
Rated 1 out of 5 stars
3-1 vacuum mop
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is basically for a empty room with no furniture
This review is from Shark - Matrix Plus 2-in-1 Robot Vacuum & Mop with Sonic Mopping, Matrix Clean, Home Mapping, HEPA Bagless Self Empty, WiFi - Black
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello Faviola, thank you for your feedback. We’re sorry to hear that your experience with the Shark RV2610WA didn’t meet your expectations. This is not the standard we aim for, and we understand your frustration. Your input is crucial for us, and we’d love to help resolve any issues you’re facing. Please reach out to our customer service team at 1-888-228-5531, available Monday to Friday from 9 a.m. to 9 p.m. ET, and Saturday from 9 a.m. to 6 p.m. ET. Best regards, Shark Clean NA
Rated 1 out of 5 stars
Leaks
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Started leaking within a week. Best Buy customer service awful. Stuck with an expensive product and can’t return It our anything.
This review is from Shark - Matrix Plus 2-in-1 Robot Vacuum & Mop with Sonic Mopping, Matrix Clean, Home Mapping, HEPA Bagless Self Empty, WiFi - Black
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello,
Thank you for taking the time to leave a review.
We regret to hear that your Matrix Plus has unexpectedly started to leak. We understand how frustrating this situation can be, and we'd love to help resolve it for you. Please don’t hesitate to contact our team at 1 800 668 9600, and we’ll do our best to assist you.
Kind regards,
Shark Clean
Rated 1 out of 5 stars
Great! Until its Not!
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have had this since January, it was great until it randomly broke. Several pieces just flung out. A spring from the grey button just flung itself across the room. So disapoointed.
This review is from Shark - Matrix Plus 2-in-1 Robot Vacuum & Mop with Sonic Mopping, Matrix Clean, Home Mapping, HEPA Bagless Self Empty, WiFi - Black
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello. Thank you for your time in providing feedback. We sincerely apologize that your robot vacuum is not working as intended. Please contact our team via phone at 1-855-427-5127, and we will gladly investigate this for you.
Kind regards,
Shark Clean
Rated 1 out of 5 stars
Returned
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Mapping was poor, app was ok. Right out of the box would not return to the dock.
This review is from Shark - Matrix Plus 2-in-1 Robot Vacuum & Mop with Sonic Mopping, Matrix Clean, Home Mapping, HEPA Bagless Self Empty, WiFi - Black
No, I would not recommend this to a friend