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Customer Ratings & Reviews

Your price for this item is $299.99
The comparable value price is $699.99

Customer reviews

Rating 4.2 out of 5 stars with 1029 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

Pros mentioned filter

Cons mentioned filter

81%would recommend to a friend

Customers are saying

Customers appreciate the Matrix Plus 2-in-1 Robot Vacuum & Mop, especially its mopping capabilities that avoid carpets, overall performance, and ease of use. The mapping feature and quiet operation are also well-received. However, some customers have concerns about its navigation, battery life, and the functionality of the app, as well as its ability to avoid obstacles.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 11 Showing 201-220 of 1,029 reviews
  • Rated 5 out of 5 stars

    Great product, it works!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product! First type of cleaner ive bought and im happy i did, my house is clean, and it cleans daily, i get more time to do other things and i can trust the floors will be clean all the time. I recimend it to everyone.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 3 out of 5 stars

    Shark Matrix

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the shark vacuum and mop. It works great. However, there is a design flaw with the fluid reservoir. It has a small plastic clip that breaks pretty frequently.

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hi Amie,

      Thanks for sharing your experience with the Matrix Plus.

      We’re glad to hear you love how it vacuums and mops, but we’re sorry about the recurring issue with the fluid reservoir clip. That kind of design flaw can be frustrating, and we appreciate you bringing it to our attention.

      Please reach out to our Customer Service team at 1-888-228-5531. We’re available Monday to Friday, 9:00 a.m. to 9:00 p.m. ET, and Saturday from 9:00 a.m. to 6:00 p.m. ET. We’d love the chance to help.

      Kind regards,
      Shark Clean

  • Pros mentioned:
    Mapping, Mopping

    Rated 4 out of 5 stars

    Overall good.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Mapping and self clean is good. For cleaning, 90% good. Sometimes it is missing some debris.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Awesome tool

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this it makes my life alot easier at home especially with kids ..

    I would recommend this to a friend
  • Pros mentioned:
    Mapping, Mopping

    Rated 5 out of 5 stars

    Very pleased

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm very happy with this device. The set-up and mapping was easy for me...I did not need the assistance of my adult children. It vacuums very well. The mopping geature has my hard wood floor gleaming. It cleans the tile sections of my flooring adequately, it does not do so well with the grout.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Mopping

    Rated 5 out of 5 stars

    Would recommend

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very easy to use and the app is user friendly cleans greats and does not miss a spot.

    I would recommend this to a friend
  • Pros mentioned:
    Mopping

    Rated 4 out of 5 stars

    Robot is life saver and time saver

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is really life save and time saver for me as I am a working mom of 4 year todler and working full time ,I can’t get a chance to do cleaning as much I want but now I don’t have to wait for my day off to get mop and vacuumed because I bought this and it’s does everything for me so I have more time to spend with my kid .love this robot and it’s part of our family too as my daughter named fluffy bear ❤️

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Mopping

    Rated 5 out of 5 stars

    A Lifesaver

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    With a household of two boys and two dogs this has been a lifesaver! So easy to switch from mop to vacuum and it is amazing how good a job it does.

    I would recommend this to a friend
  • Pros mentioned:
    Mopping

    Rated 3 out of 5 stars

    Needs some app update

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    In theory it’s a good product. I got one that was missing a part so I wasn’t able to program the area rugs. The app has a couple of issues, so it’s not user friendly. If they improve the app definitely worth the money. We end up returning it, too many issues within 3 days with the app. I have to say it did an amazing job the clean and mop we tried once.

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hello Miguel,
      Thank you for taking the time to leave a review.
      We're so sorry to hear that you were having trouble with your Matrix, and that you’ve returned the product as a result. We will absolutely share your comments with the relevant teams for consideration on future products, and we hope you’ll give our products another try in the future.
      Kind regards,
      Shark Clean

  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Never bend your back

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice , and easy to use, different cleaning modes, easy to take care

    I would recommend this to a friend
  • Pros mentioned:
    Mopping

    Rated 4 out of 5 stars

    Vacuum good. Mopping no.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had it for less than a week. So far it does a great job with vacuuming. I have been running it every day. I mopped once with the machine. Don't bother buying it for mopping. I realize it's just supposed to be a light mopping but it did not do that well.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Every Home Should Own One

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No complaints! He works amazingly. The shark mop/vac is a great replacement for my old shark vac that we’ve had for so many years! So happy with this purchase! Every home should own one!

    I would recommend this to a friend
  • Cons mentioned:
    Navigation

    Rated 4 out of 5 stars

    Good but not perfect

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like it, the app was easy enough to set up, and the robot hasn’t gotten stuck yet. A couple times it had trouble finding the dock, but I believe it was due to the way I had set it up. Follow the instructions and you’ll be good.

    I would recommend this to a friend
  • Pros mentioned:
    Mopping

    Rated 4 out of 5 stars

    Great for a busy household!

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works decently. Doesn’t get into corners like I would like and the mopping does okay. Good for daily maintenance. Still requires a manual vacuuming and mopping from time to time. Knowing what I know, I wouldn’t buy it at full price, definitely worth it on sale.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Mopping from the couch

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it! Nothing like mopping while sitting on the couch!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Workhorse cleaner

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very intuitive, and instructions make it try and error, but easy. Much better than a maid or cleaning the large floor space myself

    I would recommend this to a friend
  • Pros mentioned:
    Mopping

    Rated 5 out of 5 stars

    Love it!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our vacuum keeps our house spotless! It works while we are gone so we come home to a clean home!

    I would recommend this to a friend
  • Pros mentioned:
    Mopping

    Rated 5 out of 5 stars

    Auto robot for the win

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It does what I want both vacuuming and mopping. Does not hit the deep stuff but a few runs gets the vast majority of the stains.

    I would recommend this to a friend
  • Pros mentioned:
    Mopping
    Cons mentioned:
    App

    Rated 4 out of 5 stars

    It works

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is nice to vacuum and mop at the same time. The app needs some work

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Best purchase

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this product it keeps my floors clean everyday and worry free. Love the option that you can mop as well. Best Buy did really great on this item

    I would recommend this to a friend
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