Customer Ratings & Reviews

Work great love the mopping with it would recommend this product

We have light tile floors throughout the house and 3 large dogs who all shed, big time! The mapping on this did a great job and we run it in one section a day and have it mop the kitchen at least two times a week. It has helped significantly lighten our load on the weekends and freed up some much needed family time.

works great, really like the self-cleaning and return to charger features

Everything is good but only difficulty is to fill the tank twice while mopping. Could have given a bigger tank.

Excellent robot vac. Does a good job cleaning pet hair and dirt from the floors and with the sock base we don't have to empty it all the time. Previously had much less expensive models that just randomly bounced around until the battery ran out, this one actually maps the rooms and does a sweeping pattern to get everything in its reach.

Use this daily and have no issues. The app was little rough to set up but its great now!

Best purchase ever! Great deal! Best Buy! Always! Thanks!

I'm very happy with this device. The set-up and mapping was easy for me...I did not need the assistance of my adult children. It vacuums very well. The mopping geature has my hard wood floor gleaming. It cleans the tile sections of my flooring adequately, it does not do so well with the grout.

Mop does fantastic and set up was easy. I did have one issue, but contacted Shark and they resolved it immediately.

My wife and I have had this for a little over 2 weeks now and are wondering why we didn’t get it sooner. To start off we used to have and older model and it really didn’t get the job done so we bought this one and it really helped maintain my house with having a Rottweiler and a Chihuahua that also doesn’t disturb my dogs overall 10/10

It definitely works good the vacuum is nice the mops nice but it does have difficulties draining the vacuum of the debris into the container

I have always liked Shark. This thing REALLY works. Its fascinating to watch it run around the house. We have 3 dogs that shed and this takes care of that. My wife loves it. We run it 2 scheduled times a week. Worth every penny!!

It does a great job ! It runs out of charge before it finishes our house but it goes back and docks itself and once recharged it goes back to where it left off . I was worried half the house would never get cleaned but it starts right back up on its own .

I've been running the vacuum daily for about a year now without any serious issues. My only complaints are related to the App. It frequently logs me out unprompted and some times takes several times to log back in. The app also frequently deletes the map of the house so in order to use the room feature, I have to stop what I'm doing and re-add all the rooms in the house. As a whole, the app needs some major work and I'm not sure i would buy it again.

I absolutely love this item—it has exceeded my expectations in both quality and performance. It’s proven to be a great investment that adds real value, and I’m confident it will continue to deliver long-term benefits. I highly recommend it to anyone considering making the purchase

Mapping and self clean is good. For cleaning, 90% good. Sometimes it is missing some debris.

All though it worked extremely well for a few months it then did not mop. My husband and I tried to reset it but it would only vacuum was sent for repair but the pieces were too expensive so Best Buy gave us a credit.

This is really life save and time saver for me as I am a working mom of 4 year todler and working full time ,I can’t get a chance to do cleaning as much I want but now I don’t have to wait for my day off to get mop and vacuumed because I bought this and it’s does everything for me so I have more time to spend with my kid .love this robot and it’s part of our family too as my daughter named fluffy bear ❤️

Love that have a bagless self empty. And is easy to use

The Shark Matrix Plus 2 in 1 Robot Vacuum & Mop has done better than I would thought. We have dogs and it does get very dirty and this thing picks up everything and has no problem with it. The mopping feature does good and helps out with keeping the floor looking good. I would definitely recommend this to others and we have purchased this as a gift for family as well due to it doing such a great job job.