Customer Ratings & Reviews
- Model:
- RV2610WA
- |
- SKU:
- 6514530
Customer reviews
Rating 4.2 out of 5 stars with 1212 reviews
(1,212 customer reviews)Rating by feature
- Value4.2
Rating 4.2 out of 5 stars
- Quality4.2
Rating 4.2 out of 5 stars
- Ease of Use4.3
Rating 4.3 out of 5 stars
Customers are saying
Customers praise the Matrix Plus 2-in-1 Robot Vacuum & Mop for its mopping capabilities, overall performance, and ease of use. The mapping feature, quiet operation, and vacuuming functionality also receive positive feedback. However, some customers have expressed concerns regarding navigation, battery life, and the app's functionality. Additionally, a few users noted issues with obstacle avoidance.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Navigation
Rated 1 out of 5 stars
Absoloutly horrendous. -5 stars
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’d like to start this review by stating that I’ve had Shark products in the past, and have had very little problems with them. That being said; this is not just the worst robot vacuum I’ve ever purchased. It’s in the running for one of the worst THINGS I’ve ever purchased. I cant walk more than three feet away from this thing if it’s running which is an even bigger bummer than it sounds because it can rarely get more than five feet away from the charging base. The map is profoundly useless.. This machine has missed it’s target room at a rate of 100%. I set which room for it to go to, and watch it pathetically flounder about the area surrounding the charging base popping up error code after error code. IF you can successfully have this piece of garbage make it to the desired room (Which is a MASSIVE if) you get the absolute pleasure of watching it choke on even the smallest things. Shame on you Shark. You should’ve left this one on the drawing board. How dare you charge consumers for this. I hope this review finds you hard at work cutting refund checks.
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello Nick,
Thank you for taking the time to share such detailed feedback. We appreciate you being a longtime Shark customer and understand how disappointing this experience must be. The challenges you described with navigation, mapping, error codes, and debris pickup certainly aren’t the standard we aim to deliver with our robot vacuums. Your comments will be shared with our development team as they continue working on future improvements. Feedback like yours is valuable and helps guide enhancements to both performance and usability. In the meantime, you can reach out to us at 1‑888‑228‑5531, where one of our product specialists can ensure you unit is working as intended. We're available Monday–Friday, 9 a.m.–9 p.m. ET; Saturday, 9 a.m.–6 p.m. ET.
Kind regards,
Shark Clean
- Pros mentioned:Mopping, Noise level
Rated 5 out of 5 stars
Quiet and big tank
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Quiet and does a really good job. The tank hold quite a bit. I have dogs that shed and it keeps up with that and the dirt.
I would recommend this to a friend - Pros mentioned:Mopping
Rated 5 out of 5 stars
Shark - Matrix Plus 2-in-1 Robot Vacuum
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This shark is amazing. It cleans great and mops as well!!
I would recommend this to a friend - Pros mentioned:Ease of useCons mentioned:Obstacle avoidance
Rated 5 out of 5 stars
Vac/mop
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its a very helpful item and works very well. Only negative thing i can say about it but its not really negative is if you leave certain things on The floor like my laptop for example it will roll over top of the laptop but its definitely worth it and worth the price .East to use and set up
I would recommend this to a friend - Pros mentioned:Ease of use
Rated 5 out of 5 stars
Great buy!
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This shark is super easy to set up and I can run it whenever I want from my phone… I have not used the mopping feature yet but I do vacuum it all the time. It obviously doesn’t do a 100% job. But definitely does a decent clean! I definitely recommend
I would recommend this to a friend - Cons mentioned:Battery life, Navigation
Rated 3 out of 5 stars
Good in theory but not in practice
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.A great idea and value at the time but this will be a vaccum you'll need to babysit a lot. It gets lost. Stuck in corners, and dies. I spend more time looking for than enjoying the automation.
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello,
Thank you for taking the time to leave a review.
Based on the Matrix performance you’ve described, it sounds like there’s a chance the Robot may not be working as it should. Could you please give our team a call at 1-855-427-5127? We’d love to help ensure you’re getting the most from your product.
Kind regards,
Shark Clean
Rated 4 out of 5 stars
Recommend
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Picks up dog hair extremely well but in doing so can cause the roller to be jammed. My floors stay consistently clean, and it just looks cool having a little dirt hungry robot goblin cruising around your house. My chihuahua likes to climb on top of the vacuum with its missing front leg and ride the robot like it's the cool kid in high school.
I would recommend this to a friend- Pros mentioned:Overall performance
Rated 5 out of 5 stars
Shark matrix
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Well, what can I say about Matrix 2-1 Shark? The best robot I've ever bought for cleaning my house. It vacuums while it mops! It's simply amazingly excellent.
I would recommend this to a friend - Pros mentioned:Mopping
Rated 5 out of 5 stars
BIG HELP!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One of D best purchases i made! It cleans so good and mops the floor and makes it all shiny! Big help for someone that dosnt have time to clean
I would recommend this to a friend - Pros mentioned:Overall performance
Rated 5 out of 5 stars
Sharky
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Trying to program to recognize my carpet/rug area. Having a little trouble. Other than that i love it.
I would recommend this to a friend - Pros mentioned:Overall performance
Rated 5 out of 5 stars
Great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great vacuum and mop the app is easy to use, I ve being using every day
I would recommend this to a friend - Pros mentioned:Overall performance
Rated 4 out of 5 stars
Works great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love this item. Perfect for those working moms who have little to not time but want to keep home spotless
I would recommend this to a friend - Pros mentioned:Noise level
Rated 5 out of 5 stars
Shark matrix 2 on 1
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I'm loving my Shark Robot Vacuum and Mop! Before this one, I had bought two Rombo Robot Vacuums, which I returned because they weren't efficient. When they mopped, they left lines and streaks, and the other one didn't vacuum properly. I decided to try the Shark Robot Vacuum and Mop, and I'm loving it. It leaves no streaks and vacuums very well. It's very good and quiet. I totally recommend it.
I would recommend this to a friend - Pros mentioned:Mopping
Rated 5 out of 5 stars
100% Recommended
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This Shark robot is a total game-changer! The vacuum and mop combo works flawlessly, and the sonic mopping really gets floors clean. Home mapping is accurate and the self-empty feature is so convenient. HEPA filtration captures everything and WiFi control makes it super easy to use. Highly recommend for busy households!
I would recommend this to a friend - Pros mentioned:Ease of use
Rated 5 out of 5 stars
Euffy Robot
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This vacuum replaced another robot. I much prefer this unit. Ease of use, the app, dependability.
I would recommend this to a friend - Pros mentioned:Overall performance
Rated 5 out of 5 stars
Review
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Took so many attempts to set it up with your phone, but after that it worked perfectly!! I recommend this forsure.
I would recommend this to a friend - Pros mentioned:Mopping
Rated 5 out of 5 stars
My little helper
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a dream. Great deal when I purchased. Look fwd to see how the mopping function does.
I would recommend this to a friend - Pros mentioned:Ease of use, Mopping
Rated 5 out of 5 stars
Great addition to the house
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Like our previous Shark this makes cleaning easy and now with one for each floor its nice to have the house clean after a hard days work. The app with both robots works great and is easy to use, that along with Alexa makes this a great house cleaning tool. Pair the vacuum with mopping feature is great for the hardwood floors and carpet. I would highly recommend.
I would recommend this to a friend - Pros mentioned:Ease of use, Mopping
Rated 5 out of 5 stars
Lifesaver
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve had a few robot vacuums and I have 3 dogs. This one excels past my expectations and is so easy to clean! 10/10 recommend! Thinking of buying a second one!
I would recommend this to a friend - Pros mentioned:Mopping, Noise level
Rated 5 out of 5 stars
Very Good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cleans well, quiet, and saves time. Great purchase!
I would recommend this to a friend