Customer Ratings & Reviews

This is really life save and time saver for me as I am a working mom of 4 year todler and working full time ,I can’t get a chance to do cleaning as much I want but now I don’t have to wait for my day off to get mop and vacuumed because I bought this and it’s does everything for me so I have more time to spend with my kid .love this robot and it’s part of our family too as my daughter named fluffy bear ❤️

I've been running the vacuum daily for about a year now without any serious issues. My only complaints are related to the App. It frequently logs me out unprompted and some times takes several times to log back in. The app also frequently deletes the map of the house so in order to use the room feature, I have to stop what I'm doing and re-add all the rooms in the house. As a whole, the app needs some major work and I'm not sure i would buy it again.

The Shark Matrix Plus 2 in 1 Robot Vacuum & Mop has done better than I would thought. We have dogs and it does get very dirty and this thing picks up everything and has no problem with it. The mopping feature does good and helps out with keeping the floor looking good. I would definitely recommend this to others and we have purchased this as a gift for family as well due to it doing such a great job job.

With a household of two boys and two dogs this has been a lifesaver! So easy to switch from mop to vacuum and it is amazing how good a job it does.

It definitely works good the vacuum is nice the mops nice but it does have difficulties draining the vacuum of the debris into the container

All though it worked extremely well for a few months it then did not mop. My husband and I tried to reset it but it would only vacuum was sent for repair but the pieces were too expensive so Best Buy gave us a credit.

Love that have a bagless self empty. And is easy to use

Haven’t used it yet but the customer service when purchased was great!

Very satisfied with the robotic vacuum cleaner as it is functioning as promised. Very reliable product and no issues so far. No glitches noticed. Great product Shark matrix!

Very easy to use and the app is user friendly cleans greats and does not miss a spot.

I've had it for less than a week. So far it does a great job with vacuuming. I have been running it every day. I mopped once with the machine. Don't bother buying it for mopping. I realize it's just supposed to be a light mopping but it did not do that well.

The vaccum works well on hardwood and pretty good for what it is on carpet. When the dog is in heavy shedding mode it gets brush roll stuck very often. Need to clean in out by hand and dispose of the hair. I do have an extremely hairy dog and it comes close to bogging down my Dyson plug in vaccum at times if there are big clumps.

Went through many robot vacuums. This is the best one! We hsve two goldens and the fur gets everywhere. It vacuums and mops, what more could we ask for!

I like it, the app was easy enough to set up, and the robot hasn’t gotten stuck yet. A couple times it had trouble finding the dock, but I believe it was due to the way I had set it up. Follow the instructions and you’ll be good.

Works decently. Doesn’t get into corners like I would like and the mopping does okay. Good for daily maintenance. Still requires a manual vacuuming and mopping from time to time. Knowing what I know, I wouldn’t buy it at full price, definitely worth it on sale.

Easy to use and does a great job on my hardwoods and short rugs. The self emptying base is a great feature and allows me to vacuum a ton of times without even having to think about it or lift an arm.

It is nice to vacuum and mop at the same time. The app needs some work

It's a good vacuum and mop for the money a little bit louder than I thought

This vacuum changes the game. I was not a believer but now I most certainly am. We don’t have to mop 3 times a week anymore! Yay!!!!

Easy to use, practical device. Very recommended and affordable.