Customer Ratings & Reviews
- Model:
- RV2610WA
- SKU:
- 6514530
Rating by feature
- Value
Rating 4.2 out of 5 stars
- Quality
Rating 4.3 out of 5 stars
- Ease of Use
Rating 4.3 out of 5 stars
Customers are saying
Customers appreciate the Matrix Plus 2-in-1 Robot Vacuum & Mop, especially its mopping capabilities that avoid carpets, overall performance, and ease of use. The mapping feature and quiet operation are also well-received. However, some customers have concerns about its navigation, battery life, and the functionality of the app, as well as its ability to avoid obstacles.
This summary was generated by AI based on customer reviews.
Vacuum love mop not somuch
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the vaccum part of this and self emptying. I do think the mopping part of this could be a lot better. The mopping pads are very thin. When my floor is mopped it it left with streaks.
No, I would not recommend this to a friend- Pros mentioned:Overall performance
Shark vacuum
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Took a little trial n error bit its been worth it. I'm extremely happy with this purchase!
I would recommend this to a friend - Pros mentioned:Overall performance
Excellent
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good purchase, excellent product, I’m recommend.
I would recommend this to a friend - Pros mentioned:Mopping, Noise level
Convenient
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Convenient little device. Fairly quiet and does a reasonably decent job. Should've bought one sooner.
I would recommend this to a friend - Pros mentioned:Overall performance
Expensive but decent job easy setup
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I thonk its expensive but dies a great job lets see in 6 months
I would recommend this to a friend - Pros mentioned:Overall performance
Robot floor cleaner.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My wife is loving this cleaner. Best buy i made from Best Buy.
I would recommend this to a friend Matrix Plus 2-in-1 Robot Vacuum and Mop
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the Matrix Plus 2-in-1 Robot Vacuum and Mop. It works as described. Cleans the floor very well.
I would recommend this to a friendWorks good cleaning but horrible app and constant
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Constantly stuck won’t come back to dock Locks up on app suspends to charging but stays at stuck on charge even 100% charge no a good app horrible app and constantly losing signal to robot
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hi Thomas,
Thank you for your feedback. We understand how frustrating it must be to have the robot constantly get stuck, fail to return to the dock, and experience app connectivity issues. Your input is really valuable to us, and we appreciate you sharing these details. This isn’t our usual standard, we understand how frustrating this must be and we’d appreciate the opportunity to make this right. Please contact our Shark Robot Support team at 1-888-228-5531, available Monday to Friday from 9 a.m. to 9 p.m. ET and Saturday from 9 a.m. to 6 p.m. ET, so they can review the issue in detail and assist you further.
Kind Regards,
Shark Clean NA
- Pros mentioned:Mapping
Would buy again!!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The vacuum and home mapping is super easy to use! I feel like the mopping takes a little longer than I’d like, so we haven’t used that feature as much. Still such a great buy!
I would recommend this to a friend Does its thing!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a great device. You set it on the app and does its thing. Cleans well! Very happy.
I would recommend this to a friendGreat product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great product for quick sweeping and mopping! I love it!
I would recommend this to a friend- Pros mentioned:Mopping
Makes my life easy
|Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This thing cleans so well. Makes my life super easy.
I would recommend this to a friend - Pros mentioned:Mopping
Great Cleaning helper.
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Shark Matrix Plus 2 in 1 robot vacuum is so worth the purchase. Easy to use, keep up with the daily vacuuming and light moping.
I would recommend this to a friend - Pros mentioned:Mapping
Saves my family so much time!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve been wanting one of these for awhile and my wife finally said yes after I found it on sale for a good deal. Couldn’t be happier! Let the robot explore your house and it’ll map out each room and it’ll get to work. We have 3 cats, 1 dog and a 19m old baby, as you can imagne the pet hair and toddler snacks.. haha!
I would recommend this to a friend - Pros mentioned:Mopping
So far, so good!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this to replace a previous Shark bot and it's doing great. The learning feature for the map is actually pretty impressive, as we have lots of obstacles for it on most days with a teenager and home business changing the terrain on the regular without beating up furniture and walls. It does a solid job of picking up dust and a lot of pet hair. I have not had a chance to run the mop function yet, but it seems like something neat to try out soon.
I would recommend this to a friend - Pros mentioned:Mopping
Shark Matrix Plus 2-in-1 robot vacuum & mop WOW
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The shark matrix plus 2-in-1 robot vacuum mop is excellent! Works perfectly. My floors are immaculate and clean. Operates from the app on my phone. Cleans the 1135 square foot area in one recharge. LOVE this vacuum!
I would recommend this to a friend Shark
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love this thing its really making my life easier especially with 3 dogs in the house
I would recommend this to a friend- Pros mentioned:Mopping
Or personal maid
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Work amazing. Makes my life alot easier not needed to clean floors all the time. We have 4 cats and a dog.
I would recommend this to a friend Worked for a week
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It worked for about a week and a half then was getting an error code regarding a wheel. I cleared the wheel which did not have any debris in it then restarted to get the same error code. Not too sure why it would get debris caught in the wheel so easily but for a vacuum if that happens after a couple uses then I am not sure you would want to use a vacuum like this one.
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hi Michael,
Thank you for taking the time to share your experience. We’re so sorry to hear about the trouble you’ve experienced with your vacuum. That sounds frustrating, especially after only a short time of use. We definitely want to help get this resolved for you. Please contact our Customer Support Team at 1-855-427-5127. Our representatives are available Monday–Friday from 9 AM to 9 PM ET and Saturday from 9 AM to 6 PM ET. They’ll be able to review the issue and provide the best solution.
Kind regards,
Shark Clean
Dust pan broke in a month
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It is an amazing addition to our home and so convenient, just wish it was more sturdy. The dust pan broke in less than a month.
I would recommend this to a friend