Customer Ratings & Reviews

Absolutely worthless. I never can go to or find the dock, battery doesn’t last, floors are dirtier after it “mops”. Yes, I clean the pads, the unit, the dock, the sensors. These things are absolute garbage. In fact, Shark/Ninja has been on a decline. I will ever buy another one of these again.

It offers great value for its price point. The vacuuming performance is impressive, although the mopping function is rather basic, effectively cleaning about 60% of the floor. The accompanying app is user-friendly, yet it necessitates mapping the rugs and carpeted areas. In comparison to more advanced robotic models like Roborock or Dreame, this product falls short in terms of object avoidance, self-cleaning of the mop, or auto-refilling the mop solution—all of which are not available options in this model.

I bought this for my parents. They love it (the kids named it Jalapeno) lol Works great for my mother that has a hurt back.

The product does as expected the only downside is the clip that holds on the tank is extremely cheap plastic and broke within a week so held together with tape till a replacement is available.

Easy set up! Works great! So nice to come in to clean floors.

After a lot of reviews of many different robot vacuums, we determined that Shark was a preferred brand. We had a list of features that we knew our choice had to have. This had almost everything we wanted. It’s only been a few months since our purchase but this robot has lived up to all we researched.

Expensive even on sale it cost 4 bills especially comparing it to other robot vacuums but worth it if you have a pet. It does well for vacuuming and mopping. The mapping function is a bit annoying but you have that issue in the beginning.

I’ve always loved the Shark brand, but this model was a real letdown compared to my previous Shark robot. The main issue was with the mopping function—the water didn’t dispense properly onto the pad, leaving it dry and ineffective. On top of that, it struggled to pick up debris, which my older Shark handled with no problem. I was excited about the features like sonic mopping and self-emptying, but in practice, the execution just wasn’t there. The messy water system and poor cleaning performance made it frustrating to use. Sadly, while I’m usually a big Shark fan, this model feels like a flop.

Love this! Helps keep the floors clean from the dog hair on my working days!

Works like a dream I could never keep my floors clean on my own so glad my husband bought me this as a gift for Christmas

My online shopping experience with Best Buy was excellent! The website is easy to navigate, the prices are competitive, and the checkout process was quick and secure. The delivery exceeded my expectations – my order arrived before the estimated time and in perfect condition. Everything was well-packaged and worked flawlessly. I highly recommend it and will definitely shop here again!

This thing sucks!! It picks up more sand than our upright. The app interface is very user friendly. Setting up zones and schedules is easy to navigate which is a huge plus. We will be purchasing a second one so we can do the whole house on one charging.

Bought this for my mother. She’s been loving the ease of using it. She is able to vacuum her home while being miles away from it. My only critique is that you have to swap the mop manually, which isn’t too much of a hassle.

Is super easy to set up and clean super 100% recommend.

It’s the best robot for cleaning running smoothly It’s make the flooring very clean. I’m really happy that I get it from Best Buy. The best choice that I get anyone ask me one to 10 it’s hundred to 10.

We got hardwood flooring and instantly started to regret because nightly sweeping just wasn't doing the job. I was not able to walk around the house barefoot without having stuff stick to my feet...UNTIL this shark came into our lives. I kid you not, it has been GREAT! I don't have to worry about walking around barefoot. NO MORE ISSUES WITH STUFF STICKING. This has allowed us to enjoy our home again.

Two years later, and she still does the job. If you have a big dog that sheds alot, you will have to empty the canister more. But, it is very advanced.

Love this robot. So much easier to use than the other brand I replaced it with. The mop function is awesome as it actually mops like I would. It actually scrubs as it goes and doesn’t leave the floor wet. The vacuum is powerful. The self-emptying is handy as it docks and empties to complete the whole house.

I will update my review when we fully test the product, but anyone considering this for a gift should note they ship it in the item box only, and so the person who is supoose to receive this saw it before I could ever wrap it! I didn’t see any warning about this on the listing or while checking out.

Good vacuum and mop. It needs a bigger water storage tank. It should still run when the water runs out. It doesn't.