Customer Ratings & Reviews
- Model:
- RV2610WA
- |
- SKU:
- 6514530
Customer reviews
Rating 4.2 out of 5 stars with 1212 reviews
(1,212 customer reviews)Rating by feature
- Value4.2
Rating 4.2 out of 5 stars
- Quality4.2
Rating 4.2 out of 5 stars
- Ease of Use4.3
Rating 4.3 out of 5 stars
Customers are saying
Customers praise the Matrix Plus 2-in-1 Robot Vacuum & Mop for its mopping capabilities, overall performance, and ease of use. The mapping feature, quiet operation, and vacuuming functionality also receive positive feedback. However, some customers have expressed concerns regarding navigation, battery life, and the app's functionality. Additionally, a few users noted issues with obstacle avoidance.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Mapping
Rated 5 out of 5 stars
Life changing
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We have a hectic but fun lifestyle with 3 small children and a dog and keeping up with the floors has been the biggest headache for us. We decided to purchase one of these and give it a try and so glad we did. It did take time to put together and map the house but its quite intelligent and efficient. I know it will help us a lot and we can spend our energy on the kids instead of cleaning the floors!
I would recommend this to a friend Rated 4 out of 5 stars
Best purchase
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love this product it keeps my floors clean everyday and worry free. Love the option that you can mop as well. Best Buy did really great on this item
I would recommend this to a friend- Pros mentioned:Overall performance
Rated 5 out of 5 stars
Clean
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works great easy to use great for dog hair clean great
I would recommend this to a friend - Pros mentioned:Mopping
Rated 5 out of 5 stars
Perfect Combo Robot Vacuum and mop
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got this robot right after me and my family got a new place. Have kept the place clean both hardwood floor and carpet. My first mop robot and I like it so far.
I would recommend this to a friend - Pros mentioned:Mopping
Rated 5 out of 5 stars
Shark Matrix Plus 2in1
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was hesitant to spend the money on a robotic vacuum but am so glad that we did. Have been a Shark Vacuum owner for years so I chose to go with the Shark Matrix Plus 2in1. It is great! With a shedding dog in the house it does the job on both carpet and laminate flooring. Love that it can also mop the floor - a lot easier than doing it with a mop and pail!!
I would recommend this to a friend - Pros mentioned:Mopping
Rated 5 out of 5 stars
Great product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It does an amazing job at cleaning. I love how I can program it and it moves on its own.
I would recommend this to a friend - Pros mentioned:Mopping
Rated 5 out of 5 stars
Awesome product by Shark
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best robot vacuum I have ever had. Do all vacuum at the same time mopping
I would recommend this to a friend Rated 5 out of 5 stars
Great little robot
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This robovacuum is great.It helps us to keep down the pet hair and it has a great feature that allows us to focus it on certain areas.We know are high traffic
I would recommend this to a friendRated 3 out of 5 stars
Dont like it
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It works for a couple of years until the ypu need to upgrade to a new one when they come out again. It keeps disco nectuong from the app and i have to keep resetting it. If you dont clean it often it leaves a smell behind when it dumps the trash in its bin.
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello Maria,
Thank you for sharing your experience. We understand how frustrating it must be to deal with frequent app disconnections, the need to reset, and odor issues when the bin isn’t cleaned often. This isn’t the experience we want for our customers, and we’d love to assist you further. Please give us a call at 1-888-228-5531, where one of our product specialists will be more than happy to help. We’re available Monday to Friday: 9 a.m. – 9 p.m. ET, and Saturday: 9 a.m. – 6 p.m. ET.
Kind regards,
Shark Clean
- Pros mentioned:Mapping, Mopping
Rated 5 out of 5 stars
Great job
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this for my wife and she loves it. It mapped out the house perfectly and it mops and it vacuums almost as good as she does...lol
I would recommend this to a friend - Pros mentioned:Ease of use, Mopping
Rated 5 out of 5 stars
Great buy
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very easy to program and cleans great. With the mopping system it gets my floors shiny.
I would recommend this to a friend Rated 4 out of 5 stars
Vacuum love mop not somuch
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the vaccum part of this and self emptying. I do think the mopping part of this could be a lot better. The mopping pads are very thin. When my floor is mopped it it left with streaks.
No, I would not recommend this to a friend- Pros mentioned:Mopping
Rated 4 out of 5 stars
Great !
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good if you don’t have pets , or atleast my dog was not a fan of it . But perfect for a quick clean.
I would recommend this to a friend Rated 3 out of 5 stars
Floors dont look clean
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had really high hopes on this one... Vacuum option still the best but the mopping is where the issue starts. I have tried it a few times and every time is the same, the floor ends up with a very visible marks giving it a not so clean look. I have an older version of the shark robovac and this was never a problem. Im thinking about returning it and get the old one.
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello,
Thank you for taking the time to leave a review.
We're so sorry to hear that the model RV2610WA has disappointed you, and you wish to returned it. We will absolutely share your feedback with the relevant teams for consideration on future products. We hope you’ll give our products another try in the future.
Kind regards,
Shark Clean
- Pros mentioned:Mapping
Rated 4 out of 5 stars
Would buy again!!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The vacuum and home mapping is super easy to use! I feel like the mopping takes a little longer than I’d like, so we haven’t used that feature as much. Still such a great buy!
I would recommend this to a friend - Pros mentioned:Ease of use, Overall performance
Rated 5 out of 5 stars
Great device
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy setup works great it’s better than the robot version
I would recommend this to a friend - Pros mentioned:Mopping, Noise level
Rated 5 out of 5 stars
Convenient
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Convenient little device. Fairly quiet and does a reasonably decent job. Should've bought one sooner.
I would recommend this to a friend Rated 5 out of 5 stars
Shark Matrix Plus 2
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product!! The Shark Vacuum does a wonderful job with our hard floors and carpet rooms. Amazing how much it will pick up.
I would recommend this to a friend- Pros mentioned:Overall performance
Rated 5 out of 5 stars
Best Purchase
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My best helper ever, made my cleaning way faster and easier.
I would recommend this to a friend Rated 5 out of 5 stars
My Vacuum story
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was such a good one with such a good deal I got it during Thanks giving but because of job loosing my job and with all uncertainty and in panic I returned it and now I am regretting because now I have to wait for that price till next thanks giving or pay 300$+ I tried all the robo vacuums from LG to Irobo this is the best one. this is my robo vacuum story.
I would recommend this to a friend