Skip to contentGo to Product Search
Gift Ideas
Main Content

Customer Ratings & Reviews

$349.99
Save $350
The comparable value is $699.99

Customer reviews

Rating 4.2 out of 5 stars with 1250 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

Pros mentioned filter

Cons mentioned filter

80%would recommend to a friend

Customers are saying

Customers praise the Matrix Plus 2-in-1 Robot Vacuum & Mop for its mopping capabilities, overall performance, and ease of use. The mapping feature, quiet operation, and vacuuming functionality also receive positive feedback. However, some customers have expressed concerns regarding navigation, battery life, and the app's functionality. Additionally, a few users noted issues with obstacle avoidance.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 20 Showing 381-400 of 1,250 reviews
  • Cons mentioned:
    Navigation

    Rated 3 out of 5 stars

    Disappointing

    |
    |
    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worked great. Til it didn’t. I’ve had it almost a year. The app doesn’t work right anymore. It doesn’t have a map of my house anymore so it just cleans wherever. It gets stuck all the time on nothing at all. Just stops in the middle of the carpet. The mop doesn’t mop at all anymore For more than $400 I expected it to last a little longer than 9-10 months. Very disappointing.

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hello,
      Thank you for taking the time to leave a review.
      We understand where you are coming from, and we're so sorry to hear that your robot vacuum has stopped working properly. Please reach out to our team by phone at 1-888-228-5531, so we can look into this further.
      Kind regards,
      Shark Clean

  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Great vacuum

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's really a good buy. The vacuum clean excellent. We recommend it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Robotic vacuum cleaner

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good vacuum goodgoodgood efficiency wise ok ok. Suck mechanics okok silent and agile

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance, Mapping

    Rated 5 out of 5 stars

    Baby Shark

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this has made my life so much easier. It cleans the whole house and uses a pattern, unlike the random go-everywhere with the Rumba

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance
    Cons mentioned:
    Navigation

    Rated 5 out of 5 stars

    Good one

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This robo does everything it has to. Sometimes it needs somebody to follow while its stuck between dining chairs or carpets. Slow but cleans well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Buy @ Best Buy!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best purchase ever! Great deal! Best Buy! Always! Thanks!

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Yesssss get it

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it. I was nervous about spring so much money on it because I could do all of this myself. But I kept reading the reviews on different sites and I finally broke down and bought it. I don’t regret it. I love it and I turn it on late at night to vacuum the floor and after it does that. It mops the floor. I am very thankful for the work it does. I’m very happy. Best thing I could do for myself!

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Shark vacuum and mop

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall im very satisfied. Set up was easy, very essy to use wirh the app. Mops well, and vacuums well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Hunter of a Shark

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We named ours Jaws. It hunted me down on day 1 when trying to get a marker out of its way. 10/10

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    My roommate mops better

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The mopping feature doesn’t do as good as my roommate does. I tried to help out by getting this but it just didn’t cut it.

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hello there,

      Thank you for sharing your review. We’re truly sorry to hear about your experience with the Shark Robot Vacuum. We understand how disappointing it can be when the mopping feature doesn’t perform as expected, especially when you're relying on it to make cleaning easier. You deserve a reliable vacuum to complete your tasks, and we encourage you to contact us at 1-855-427-5127. We're available Monday through Friday from 9:00 a.m. to 9:00 p.m. ET and Saturday from 9:00 a.m. to 6:00 p.m. ET.

      Kind regards,
      Shark Home

  • Pros mentioned:
    Mapping

    Rated 5 out of 5 stars

    Ultimate and must have.

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One in all functionality, simple and easy to execute steps from start of install for the first time run. It left us impressed how fast it mapped our house and then was ready to clean. The ability to send the vacuum cleaner to a specific certain areas are some of its cool feature. Self cleaning feature also comes in very handy as now you are less worried about debris after every clean up. Wish we had the ability to map out second floor - may be it’s coming in the update of the app.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Dog hair removal

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this to help keep up with cleaning dog hair throughout the house.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Love my Shark

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Once I figured out how to mop, I'm loving this little cleaner! My rugs and carpets are clean again, and I no longer need to mop! Love it's cheerful song as it begins to work.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Limpia mi casa

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The robot is nice good recommend this product clean good is nice product

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Chacha

    |
    |
    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love that have a bagless self empty. And is easy to use

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Love it!!!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I absolutely love it!!!!!!!! Vacuum and mops amazing!!

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    One and done cleaner

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It does such an awesome job. Don’t have to clean up as much with the three of us and 5 animals. It gets the job done!!!

    I would recommend this to a friend
  • Pros mentioned:
    Mapping

    Rated 4 out of 5 stars

    Yes, I would recommend it

    |
    |
    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This vacuum does wonders after you map your house a few times. It is a little pricey, but I guess it’s worth it if you’re lazy..

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great vaccum for awesome price!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything is good but only difficulty is to fill the tank twice while mopping. Could have given a bigger tank.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Great home product

    |
    |
    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We purchased this vacuum robot in December and we are impressed with how it works. Requires minimal maintenance but provides best results. Picks up all the dog hair and mops very well

    I would recommend this to a friend