Customer Ratings & Reviews

Worked great in the beginning but now it constantly will get suck in different areas of the house and just basically spin in circles

I bought this to help keep up with cleaning dog hair throughout the house.

Is super easy to set up and clean super 100% recommend.

I bought this for a Christmas present for my daughter and she absolutely loves it. She's using it now as we speak.

This thing sucks!! It picks up more sand than our upright. The app interface is very user friendly. Setting up zones and schedules is easy to navigate which is a huge plus. We will be purchasing a second one so we can do the whole house on one charging.

I have an assortment of wood, tile, and carpet in my house the shark matrix handles all the light cleaning very well. I would suggest clean your home before starting the unit as to avoid over filling the unit.

I enjoy it very much it helps keep the house free of pet hair and mops the house for me during the week and then when I do my deep clean on the weekends it’s more manageable. The only thing is the clip for the mop part damaged and broke I haven’t had it for a year yet I’m not sure if that’s something that I can take in and be repaired or replaced but right now it’s only been able to vacuum.

We had high hopes when we purchased our first Shark robot vacuum. We already had a traditional Shark vacuum cleaner so we were expecting a good experience. Unfortunately the Shark robot vac did not live up to Shark standards. We expected the mapping to take time and be a fairly arduous process and it was. After our house was mapped we proceeded to cleaning. Unfortunately this was also an arduous process based on poor app functionality and instructions. On the bright side, after hours of frustration, the Shark did clean our carpeted areas well. Next up was mopping and once again due to poor app functionality and instructions the mopping function was also arduous for the same reasons. After multiple attempts and much trial and error we finally got our robot vac working well. Unfortunately the next time we logged into the app, all of our room definitions and carpet vs mopping definitions were gone. Believe the other reviews that complain about the app functionality. This is a bad product. Ignore the Shark name and reputation as it pertains to traditional vacuums become this robot vac is very far below Shark standards. Our next reboot vac will not be a Shark.

Overall it is great. I wish it had a longer battery life, i have 2000 sq ft home and if doing whole house on high setting it does need to charge. Wont take a star off because it does state will do 1500 sq ft house. Product works as described

Good vacuum and mop. It needs a bigger water storage tank. It should still run when the water runs out. It doesn't.

I love this vacuum. I have 4 cats and this does an excellent job of picking up their dander. I like that the machine self empties without bags. It has made keeping my floors cleaner and with less effort than a conventional vacuum. Would highly recommend this product.

Bought this for myself a month ago and after playing in the app trying to understand it, it has made my life sooo much easier. Just bought another one for my mom as a gift. A plus i got it on sale.

this one's a really great robot vacuum and mop. so obedient that it is inspiring...

Its really very good cleaner . Simple , useful, quality

This is the best robot vacuum I have ever used. It does a wonderful job on carpets and on hard floors. It is my new best friend. I have not used the mopping feature yet. It actually cleans by carpet better than my upright vacuum.

So easy to setup and runs like a champ. Does a good job with dog hair. I haven't tried the mop function yet so it could be a higher review. Worth it even if you don't use it!

The product does as expected the only downside is the clip that holds on the tank is extremely cheap plastic and broke within a week so held together with tape till a replacement is available.

I’ve always loved the Shark brand, but this model was a real letdown compared to my previous Shark robot. The main issue was with the mopping function—the water didn’t dispense properly onto the pad, leaving it dry and ineffective. On top of that, it struggled to pick up debris, which my older Shark handled with no problem. I was excited about the features like sonic mopping and self-emptying, but in practice, the execution just wasn’t there. The messy water system and poor cleaning performance made it frustrating to use. Sadly, while I’m usually a big Shark fan, this model feels like a flop.

Two years later, and she still does the job. If you have a big dog that sheds alot, you will have to empty the canister more. But, it is very advanced.

This shark robot vacuum is so good, it makes our job easier. I am yet to try the mopping. It pretty cleans everything even the corners. Sometimes it doesn't clean under the cabinet spaces in my kitchen though it has enough space to reach out.