Customer Ratings & Reviews
- Model:
- RV2610WA
- |
- SKU:
- 6514530
Customer reviews
Rating 4.2 out of 5 stars with 1134 reviews
(1,134 customer reviews)Rating by feature
- Value4.2
Rating 4.2 out of 5 stars
- Quality4.3
Rating 4.3 out of 5 stars
- Ease of Use4.3
Rating 4.3 out of 5 stars
Customers are saying
Customers appreciate the Matrix Plus 2-in-1 Robot Vacuum & Mop, especially its mopping capabilities that avoid carpets, overall performance, and ease of use. The mapping feature and quiet operation are also well-received. However, some customers have concerns about its navigation, battery life, and the functionality of the app, as well as its ability to avoid obstacles.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Mopping
Rated 5 out of 5 stars
Awesome little robot
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have a rather complicated one floor house with a husky and this thing makes it look easy. Does exactly what i want it to do and saves me time. The mop feature works excellent.
I would recommend this to a friend - Cons mentioned:Navigation
Rated 2 out of 5 stars
Unsophisticated App
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It does the job, but the app is so slow. Also, I thought I'd be able to run some errands and come back to clean floors...no. I have to supervise this to help it stay in a specific area. I wish I can use the app to send it to a specific point on the map. Lots of compartments to clean out too. Sort of high maintenance. Not worth the $ for me :(
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hi dear customer,
Thank you for taking the time to share your experience with the Shark Matrix Plus 2-in-1 Robot Vacuum & Mop. We're glad to hear it gets the cleaning job done, but we’re sorry to hear the app performance and the need for hands-on supervision didn’t meet your expectations.
We understand how important a smooth, intuitive smart experience is—especially when you're looking to automate cleaning while you're away. Your feedback about navigation precision, map control, and overall maintenance will be shared with our development team as we continue to improve functionality and ease of use in future models.
If you’d like assistance optimizing the app or cleaning routines, feel free to reach out to us at 1-888-228-5531. We’d be happy to help you get the most from your robot.
Kind regards,
Shark Clean
Rated 4 out of 5 stars
Great product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very efficient while operating. Does pose an annoyance when you have to swap the mop pad off to vacuum and required to but it back on after
I would recommend this to a friendRated 5 out of 5 stars
HIGHLY RECOMMEND
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have vinyl hardwood all through my apartment. I also have an American bully that loves to drink water and make a mess throughout the house. Wife was getting tired of mopping everyday, so we invested in this BEST IDEA EVER, COMPACT AND RELIABLE! A mop doesn’t get touched anymore
I would recommend this to a friend- Pros mentioned:Mopping
Rated 5 out of 5 stars
Shark robot vacuum
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love my new robot vacuum! It clean very good, take time to come back and reclean, mopping clean. It is a good size which gives it clean under bed and cabinets
I would recommend this to a friend Rated 5 out of 5 stars
Very good product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product and for house and great help for keeping the house clean!!!
I would recommend this to a friendRated 5 out of 5 stars
Shark VS German Shepherd Fur
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have a German shepherd and he sheds like crazy and this robot has been the best at keeping his fur at bay!
I would recommend this to a friend- Pros mentioned:Overall performance
Rated 5 out of 5 stars
The Sharkira robot is the best
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excelent product, the robot is the excelent complement to maintan clean my house
I would recommend this to a friend - Pros mentioned:Mopping
Rated 5 out of 5 stars
Easy clean with Shark Robot
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works well for being our first robot vacuum. Mopping feature is really goos and self clean feature helps not needing to empty the trash daily. Highly recommended.
I would recommend this to a friend Rated 4 out of 5 stars
Great value
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It offers great value for its price point. The vacuuming performance is impressive, although the mopping function is rather basic, effectively cleaning about 60% of the floor. The accompanying app is user-friendly, yet it necessitates mapping the rugs and carpeted areas. In comparison to more advanced robotic models like Roborock or Dreame, this product falls short in terms of object avoidance, self-cleaning of the mop, or auto-refilling the mop solution—all of which are not available options in this model.
I would recommend this to a friend- Pros mentioned:Mopping
Rated 5 out of 5 stars
Great addition to make your life easy
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is our 1st robot vacuum and mop combo unit. After initial set-up and learning curve, I am pleasantly surprised by the amount of things this device can do. It has made our lives much easier as I have scheduled it to start late night and by the time we get up our main living area and kitchen are all clean. We usually perform mopping during the day. I am thinking about getting a Vacuum only unit so we can use it in our 2nd level.
I would recommend this to a friend Rated 5 out of 5 stars
Excellent!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works perfectly fine. Help me to do almost nothing with my house cleaning.
I would recommend this to a friend- Pros mentioned:Mopping
Rated 5 out of 5 stars
So far worth the price
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Expensive even on sale it cost 4 bills especially comparing it to other robot vacuums but worth it if you have a pet. It does well for vacuuming and mopping. The mapping function is a bit annoying but you have that issue in the beginning.
I would recommend this to a friend - Pros mentioned:Mopping
Rated 5 out of 5 stars
Works great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a great piece of equipment. It is the first time that I actually use any of these robots but I'm very happy with the result. I don't have to worry anymore for cleaning my floors. I have set it up to clean my apartment three times a week and it does it automatically. I love walking into my apartment and see the floors clean and smelling good.
I would recommend this to a friend - Pros mentioned:Ease of use
Rated 5 out of 5 stars
Great Item. Clean your home from anywhere
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this for my mother. She’s been loving the ease of using it. She is able to vacuum her home while being miles away from it. My only critique is that you have to swap the mop manually, which isn’t too much of a hassle.
I would recommend this to a friend - Pros mentioned:Mopping
Rated 5 out of 5 stars
Tony Shark
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this robot. So much easier to use than the other brand I replaced it with. The mop function is awesome as it actually mops like I would. It actually scrubs as it goes and doesn’t leave the floor wet. The vacuum is powerful. The self-emptying is handy as it docks and empties to complete the whole house.
I would recommend this to a friend - Pros mentioned:Mapping
Rated 5 out of 5 stars
Wonderful vacuum
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had this Shark 2 in 1 for less than a month and I love it. The mapping feature works wonderfully. I send it to the kitchen to vacuum and then it returns home. That is so handy to do a quick vacuum in a particular room. Spot cleaning is an awesome feature as well. I used the mopping attachment once and it worked pretty good. For a quick clean up, this is a great little machine.
I would recommend this to a friend - Pros mentioned:Mopping
Rated 5 out of 5 stars
Shark week lol
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great for picking up dog fur help mop aswell i recommen
I would recommend this to a friend Rated 5 out of 5 stars
Best value for money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Convenient dual cleaning. Self emptying dustbin. its quiet
I would recommend this to a friendRated 5 out of 5 stars
Good purchase
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Easy set up. It has been working good last several months.
I would recommend this to a friend














