Winter SaleEnds 1/19. Limited quantities. No rainchecks.Shop now

Skip to contentGo to Product SearchGo to Footer
Main Content

Customer Ratings & Reviews

Winter Sale Deal
Your price for this item is $349.99
The comparable value price is $699.99

Customer reviews

Rating 4.2 out of 5 stars with 1148 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

Pros mentioned filter

Cons mentioned filter

81%would recommend to a friend

Customers are saying

Customers appreciate the Matrix Plus 2-in-1 Robot Vacuum & Mop, especially its mopping capabilities that avoid carpets, overall performance, and ease of use. The mapping feature and quiet operation are also well-received. However, some customers have concerns about its navigation, battery life, and the functionality of the app, as well as its ability to avoid obstacles.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 22 Showing 421-440 of 1,148 reviews
  • Pros mentioned:
    Noise level

    Rated 4 out of 5 stars

    Robo Vacuum/Mop

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    New vacuum/robot mop works well. Quieter than previous robot vacuums. Mop is decent but don’t expect perfection.

    I would recommend this to a friend
  • Pros mentioned:
    Mapping

    Rated 5 out of 5 stars

    Great product

    |
    |
    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works excellent, great app control for mapping the entire house

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    cleans better than my previous shark

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    love the combo unit. only thing that bothers me is leaving the house and no being able to use Both the mop and vacuum part while away. but all the same its nice to have both options.

    I would recommend this to a friend
  • Cons mentioned:
    Navigation

    Rated 4 out of 5 stars

    The tornado

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    works good like a tornado. make sure nothing is in it’s way or it will try to eat it up, including the dogs bed, the wires under the adjustable bed, Christmas tree skirt, etc

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works excellent….very easy to use and very easy to program

    I would recommend this to a friend
  • Cons mentioned:
    Navigation

    Rated 4 out of 5 stars

    Very good

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent vacuum cleaner, very good vacuum cleaner, only it gets a little out of place.

    I would recommend this to a friend
  • Pros mentioned:
    Mapping

    Rated 5 out of 5 stars

    Living up to expectations

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After a lot of reviews of many different robot vacuums, we determined that Shark was a preferred brand. We had a list of features that we knew our choice had to have. This had almost everything we wanted. It’s only been a few months since our purchase but this robot has lived up to all we researched.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    good vacuum

    |
    |
    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love not having to pull a vacuum out all the time. This does the job each day automatically without me even thinking about it.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Mopping

    Rated 5 out of 5 stars

    Shark does it again!

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy set up! Works great! So nice to come in to clean floors.

    I would recommend this to a friend
  • Pros mentioned:
    Mopping

    Rated 5 out of 5 stars

    Doing a great job

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is doing a great job, we had 2 previous vacuum and mop robots in the last year that either broke or didn't do a good job. This one by far is superior, we are very happy with the cleaning and software definitely recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great combo vac

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great combo mop and vacuum robot. Easy to use but mop does use a lot of cleaner. The mop does a decent job of cleaning.

    I would recommend this to a friend
  • Pros mentioned:
    Mopping

    Rated 5 out of 5 stars

    Awesome little robot

    |
    |
    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have a rather complicated one floor house with a husky and this thing makes it look easy. Does exactly what i want it to do and saves me time. The mop feature works excellent.

    I would recommend this to a friend
  • Pros mentioned:
    Mopping

    Rated 5 out of 5 stars

    Amazing product

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Robot works amazing. It does a great job overall cleaning the floors

    I would recommend this to a friend
  • Pros mentioned:
    Mopping

    Rated 5 out of 5 stars

    Shark robot vacuum

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my new robot vacuum! It clean very good, take time to come back and reclean, mopping clean. It is a good size which gives it clean under bed and cabinets

    I would recommend this to a friend
  • Cons mentioned:
    Navigation

    Rated 2 out of 5 stars

    Unsophisticated App

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It does the job, but the app is so slow. Also, I thought I'd be able to run some errands and come back to clean floors...no. I have to supervise this to help it stay in a specific area. I wish I can use the app to send it to a specific point on the map. Lots of compartments to clean out too. Sort of high maintenance. Not worth the $ for me :(

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hi dear customer,

      Thank you for taking the time to share your experience with the Shark Matrix Plus 2-in-1 Robot Vacuum & Mop. We're glad to hear it gets the cleaning job done, but we’re sorry to hear the app performance and the need for hands-on supervision didn’t meet your expectations.

      We understand how important a smooth, intuitive smart experience is—especially when you're looking to automate cleaning while you're away. Your feedback about navigation precision, map control, and overall maintenance will be shared with our development team as we continue to improve functionality and ease of use in future models.

      If you’d like assistance optimizing the app or cleaning routines, feel free to reach out to us at 1-888-228-5531. We’d be happy to help you get the most from your robot.

      Kind regards,
      Shark Clean

  • Rated 4 out of 5 stars

    Great product

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very efficient while operating. Does pose an annoyance when you have to swap the mop pad off to vacuum and required to but it back on after

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Shark vac

    |
    |
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome vacuum and mop combo. Works extremely well!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    HIGHLY RECOMMEND

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have vinyl hardwood all through my apartment. I also have an American bully that loves to drink water and make a mess throughout the house. Wife was getting tired of mopping everyday, so we invested in this BEST IDEA EVER, COMPACT AND RELIABLE! A mop doesn’t get touched anymore

    I would recommend this to a friend
  • Pros mentioned:
    Mopping

    Rated 5 out of 5 stars

    Great addition to make your life easy

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is our 1st robot vacuum and mop combo unit. After initial set-up and learning curve, I am pleasantly surprised by the amount of things this device can do. It has made our lives much easier as I have scheduled it to start late night and by the time we get up our main living area and kitchen are all clean. We usually perform mopping during the day. I am thinking about getting a Vacuum only unit so we can use it in our 2nd level.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    The Sharkira robot is the best

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excelent product, the robot is the excelent complement to maintan clean my house

    I would recommend this to a friend