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Customer Ratings & Reviews

$699.99

Customer reviews

Rating 4.2 out of 5 stars with 1212 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

Pros mentioned filter

Cons mentioned filter

80%would recommend to a friend

Customers are saying

Customers praise the Matrix Plus 2-in-1 Robot Vacuum & Mop for its mopping capabilities, overall performance, and ease of use. The mapping feature, quiet operation, and vacuuming functionality also receive positive feedback. However, some customers have expressed concerns regarding navigation, battery life, and the app's functionality. Additionally, a few users noted issues with obstacle avoidance.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 22 Showing 421-440 of 1,212 reviews
  • Rated 5 out of 5 stars

    No worries

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great buy worry free amazing work i recommend busy families to get this

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    The shark matrix robot mop and vacuum

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The cleaning is good, how ever it concounters issue with mopping after couple of weeks. The shark customer care is waste of time and never helps you.

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hello Sujith, thank you for sharing your feedback. We’re glad to hear that you’re satisfied with the vacuum’s cleaning performance, but we’re very sorry to learn about the issues you’ve experienced with the mopping function after a few weeks of use. We’re also concerned to hear that your interactions with Customer Care were not helpful. This is not the level of support we aim to provide. We’d like the opportunity to help resolve the mopping issue and improve your experience. Please consider reaching out again to our Customer Care team at 1-888-228-5531 (Monday to Friday: 9 AM to 9 PM ET and Saturday: 9 AM to 6 PM ET), so we can better assist you. Kind Regards, Shark Robot

  • Pros mentioned:
    Noise level

    Rated 4 out of 5 stars

    Super quiet

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does a really good job, but can't pick up hair like if you shaved and dropped it on the ground or what not. But the no will get it if you switch over to that. The noise is 50-53 dbs, so super quiet.

    I would recommend this to a friend
  • Pros mentioned:
    Mapping

    Rated 4 out of 5 stars

    Great product

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This guy is awesome!! Very accurate mapping and does not miss any spots!!

    I would recommend this to a friend
  • Pros mentioned:
    Mopping

    Rated 5 out of 5 stars

    Shark Matrix Plus 2-in-1 robot vacuum & mop WOW

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The shark matrix plus 2-in-1 robot vacuum mop is excellent! Works perfectly. My floors are immaculate and clean. Operates from the app on my phone. Cleans the 1135 square foot area in one recharge. LOVE this vacuum!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great Machine

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Shark Robot Vacuum is a wonderful helper with the house chores. Minimize my actual cleaning time a lot.

    I would recommend this to a friend
  • Pros mentioned:
    Mopping

    Rated 5 out of 5 stars

    Amazing

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing i love it i can run it whole gong out and it clean amazing

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very impressed with the vacuum so far. The matrix feature is great for creating smooth lines . Worth every penn so far.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    A must buy!!

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this robot vacuum! Love the option between vacuuming and mopping

    I would recommend this to a friend
  • Pros mentioned:
    Mopping

    Rated 5 out of 5 stars

    Great Cleaning helper.

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Shark Matrix Plus 2 in 1 robot vacuum is so worth the purchase. Easy to use, keep up with the daily vacuuming and light moping.

    I would recommend this to a friend
  • Cons mentioned:
    Navigation

    Rated 4 out of 5 stars

    The tornado

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    works good like a tornado. make sure nothing is in it’s way or it will try to eat it up, including the dogs bed, the wires under the adjustable bed, Christmas tree skirt, etc

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Mopping

    Rated 5 out of 5 stars

    Love it!!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use. Love the app. Really cleans well!! Would recommend!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Shark is always the best

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very Recommend robot vaccum - you will fall in love

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Shark vacuum

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Took a little trial n error bit its been worth it. I'm extremely happy with this purchase!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Shark

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its very good product , in moping not that much but in all its good

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 4 out of 5 stars

    Robo Vacuum/Mop

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    New vacuum/robot mop works well. Quieter than previous robot vacuums. Mop is decent but don’t expect perfection.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Vac+mop Shark

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works great, just set up an schedule for it, and no worries

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good vaccum

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great cleaning both on carpet and hard floor. Mop function works fantastic. App provides flexibility in terms of schedule, areas to clean, carpet zones etc

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Great help

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So happy. This little guy is so good. I'm only sad I didn't get one sooner. The mop function is amazing. I have 2 cats and a dog and wood floors. It used to be impossible to keep up with the hair. It runs every morning before anyone is awake and my floors have never been cleaner. Its way quieter than I expected and I was worried it would fall down stairs but no problems.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Business

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome easy to use the best vacuum we love it. It’s very cool.

    I would recommend this to a friend