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Customer Ratings & Reviews

Your price for this item is $699.99

Customer reviews

Rating 4.2 out of 5 stars with 1129 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

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Cons mentioned filter

81%would recommend to a friend

Customers are saying

Customers appreciate the Matrix Plus 2-in-1 Robot Vacuum & Mop, especially its mopping capabilities that avoid carpets, overall performance, and ease of use. The mapping feature and quiet operation are also well-received. However, some customers have concerns about its navigation, battery life, and the functionality of the app, as well as its ability to avoid obstacles.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 22 Showing 421-440 of 1,129 reviews
  • Pros mentioned:
    Ease of use, Mopping

    Rated 5 out of 5 stars

    Shark does it again!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy set up! Works great! So nice to come in to clean floors.

    I would recommend this to a friend
  • Pros mentioned:
    Mopping

    Rated 5 out of 5 stars

    Shark robot vacuum

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my new robot vacuum! It clean very good, take time to come back and reclean, mopping clean. It is a good size which gives it clean under bed and cabinets

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great value

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It offers great value for its price point. The vacuuming performance is impressive, although the mopping function is rather basic, effectively cleaning about 60% of the floor. The accompanying app is user-friendly, yet it necessitates mapping the rugs and carpeted areas. In comparison to more advanced robotic models like Roborock or Dreame, this product falls short in terms of object avoidance, self-cleaning of the mop, or auto-refilling the mop solution—all of which are not available options in this model.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    The Sharkira robot is the best

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excelent product, the robot is the excelent complement to maintan clean my house

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works perfectly fine. Help me to do almost nothing with my house cleaning.

    I would recommend this to a friend
  • Pros mentioned:
    Mopping

    Rated 5 out of 5 stars

    Easy clean with Shark Robot

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well for being our first robot vacuum. Mopping feature is really goos and self clean feature helps not needing to empty the trash daily. Highly recommended.

    I would recommend this to a friend
  • Pros mentioned:
    Mopping

    Rated 5 out of 5 stars

    Great addition to make your life easy

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is our 1st robot vacuum and mop combo unit. After initial set-up and learning curve, I am pleasantly surprised by the amount of things this device can do. It has made our lives much easier as I have scheduled it to start late night and by the time we get up our main living area and kitchen are all clean. We usually perform mopping during the day. I am thinking about getting a Vacuum only unit so we can use it in our 2nd level.

    I would recommend this to a friend
  • Pros mentioned:
    Mopping

    Rated 5 out of 5 stars

    So far worth the price

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Expensive even on sale it cost 4 bills especially comparing it to other robot vacuums but worth it if you have a pet. It does well for vacuuming and mopping. The mapping function is a bit annoying but you have that issue in the beginning.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best value for money

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Convenient dual cleaning. Self emptying dustbin. its quiet

    I would recommend this to a friend
  • Pros mentioned:
    Mopping

    Rated 5 out of 5 stars

    Works great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great piece of equipment. It is the first time that I actually use any of these robots but I'm very happy with the result. I don't have to worry anymore for cleaning my floors. I have set it up to clean my apartment three times a week and it does it automatically. I love walking into my apartment and see the floors clean and smelling good.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great Item. Clean your home from anywhere

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this for my mother. She’s been loving the ease of using it. She is able to vacuum her home while being miles away from it. My only critique is that you have to swap the mop manually, which isn’t too much of a hassle.

    I would recommend this to a friend
  • Pros mentioned:
    Mopping

    Rated 5 out of 5 stars

    Tony Shark

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this robot. So much easier to use than the other brand I replaced it with. The mop function is awesome as it actually mops like I would. It actually scrubs as it goes and doesn’t leave the floor wet. The vacuum is powerful. The self-emptying is handy as it docks and empties to complete the whole house.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good purchase

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy set up. It has been working good last several months.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Mostly good at what it does

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The vacuuming feature works well, though it seemes to get confused on mapping sometimes. The mopping function is not very strong but for basic maintenance its on.

    I would recommend this to a friend
  • Pros mentioned:
    Mopping

    Rated 5 out of 5 stars

    Shark week lol

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great for picking up dog fur help mop aswell i recommen

    I would recommend this to a friend
  • Pros mentioned:
    Mapping

    Rated 5 out of 5 stars

    Wonderful vacuum

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had this Shark 2 in 1 for less than a month and I love it. The mapping feature works wonderfully. I send it to the kitchen to vacuum and then it returns home. That is so handy to do a quick vacuum in a particular room. Spot cleaning is an awesome feature as well. I used the mopping attachment once and it worked pretty good. For a quick clean up, this is a great little machine.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Great Christmas gift

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great on all floors and is easy to work with app

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Clean Elizabeth

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use this nightly. Only wish it would vacuum without the mopping.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing little helper

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely love this unit. I switched from iRobot to shark and I could not be happier the precision when it comes to mapping is flawless. I’ve had no issues yet and it’s been over two months.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    It’s perfect for save time

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent machine, clean perfect, easy to use and clem

    I would recommend this to a friend