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Customer reviews

Rating 4.2 out of 5 stars with 1250 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

Pros mentioned filter

Cons mentioned filter

80%would recommend to a friend

Customers are saying

Customers praise the Matrix Plus 2-in-1 Robot Vacuum & Mop for its mopping capabilities, overall performance, and ease of use. The mapping feature, quiet operation, and vacuuming functionality also receive positive feedback. However, some customers have expressed concerns regarding navigation, battery life, and the app's functionality. Additionally, a few users noted issues with obstacle avoidance.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 22 Showing 421-440 of 1,250 reviews
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Awesome tool

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this it makes my life alot easier at home especially with kids ..

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Vacuum love mop not somuch

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the vaccum part of this and self emptying. I do think the mopping part of this could be a lot better. The mopping pads are very thin. When my floor is mopped it it left with streaks.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Cleaning performance, Noise level

    Rated 5 out of 5 stars

    Convenient

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Convenient little device. Fairly quiet and does a reasonably decent job. Should've bought one sooner.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love my new shark!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product at a great price!! Ready to use and works so well!

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Perfect “Cleaning Lady”

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s Definitely the Perfect “Cleaning Lady” - My floors stay clean!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Floor mapping

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It takes a bit to map out the floors to be cleaned.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Shark robot vacuum

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent shark robot vacuum i got nothing else to do

    I would recommend this to a friend
  • Pros mentioned:
    Mapping

    Rated 4 out of 5 stars

    Would buy again!!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The vacuum and home mapping is super easy to use! I feel like the mopping takes a little longer than I’d like, so we haven’t used that feature as much. Still such a great buy!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Mothers day gift

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this for my wife for mothers day, and she loves it!!!. Amazing how smart this product is. Sweeps, mops and vacuums. Great investment.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Shark

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Makes in between deep cleans so much easier. Especially if you have dogs.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance, Ease of use

    Rated 5 out of 5 stars

    Great device

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy setup works great it’s better than the robot version

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My Vacuum story

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was such a good one with such a good deal I got it during Thanks giving but because of job loosing my job and with all uncertainty and in panic I returned it and now I am regretting because now I have to wait for that price till next thanks giving or pay 300$+ I tried all the robo vacuums from LG to Irobo this is the best one. this is my robo vacuum story.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    So far, so good!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this to replace a previous Shark bot and it's doing great. The learning feature for the map is actually pretty impressive, as we have lots of obstacles for it on most days with a teenager and home business changing the terrain on the regular without beating up furniture and walls. It does a solid job of picking up dust and a lot of pet hair. I have not had a chance to run the mop function yet, but it seems like something neat to try out soon.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Purchased

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Haven’t used it yet but the customer service when purchased was great!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    I love it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's a good vacuum and mop for the money a little bit louder than I thought

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 4 out of 5 stars

    Great !

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good if you don’t have pets , or atleast my dog was not a fan of it . But perfect for a quick clean.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Great vacuum and mop combo!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great vacuum! Does the job for the price and also big plus is the mop feature as well! Great purchase!

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 3 out of 5 stars

    Floors dont look clean

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had really high hopes on this one... Vacuum option still the best but the mopping is where the issue starts. I have tried it a few times and every time is the same, the floor ends up with a very visible marks giving it a not so clean look. I have an older version of the shark robovac and this was never a problem. Im thinking about returning it and get the old one.

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hello,
      Thank you for taking the time to leave a review.
      We're so sorry to hear that the model RV2610WA has disappointed you, and you wish to returned it. We will absolutely share your feedback with the relevant teams for consideration on future products. We hope you’ll give our products another try in the future.
      Kind regards,
      Shark Clean

  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Perfect Combo Robot Vacuum and mop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this robot right after me and my family got a new place. Have kept the place clean both hardwood floor and carpet. My first mop robot and I like it so far.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 4 out of 5 stars

    Great buy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had this for a couple months now and my only concern with this is that no matter how many times I map my house, there's still spots that it won't go over. The 2 in 1 function is great and easy to remove and change.

    I would recommend this to a friend