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Customer Ratings & Reviews

$699.99

Customer reviews

Rating 4.2 out of 5 stars with 1212 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

Pros mentioned filter

Cons mentioned filter

80%would recommend to a friend

Customers are saying

Customers praise the Matrix Plus 2-in-1 Robot Vacuum & Mop for its mopping capabilities, overall performance, and ease of use. The mapping feature, quiet operation, and vacuuming functionality also receive positive feedback. However, some customers have expressed concerns regarding navigation, battery life, and the app's functionality. Additionally, a few users noted issues with obstacle avoidance.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 23 Showing 441-460 of 1,212 reviews
  • Rated 5 out of 5 stars

    Cleaning master

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Gave it to my mom as a gift, she loves it so much. Helps clean up the house and makes the work load on her super easier.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent for biweekly or even daily cleaning!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Vacuums and mops hard surfaces fairly well. Highly recommend, especially during discount season.

    I would recommend this to a friend
  • Pros mentioned:
    Mopping

    Rated 5 out of 5 stars

    Amazing

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This vacuum is amazing! It cleans deeply and thoroughly, and my mom really likes it (she gets less tired). All you have to do is make sure there’s nothing lying around, and it does the rest on its own.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Not worth the money

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was great in thr kitchen and bathrooms, but did a poor job on low carpet. Also couldnt get the mop function to work at all. The mop pad just wouldnt ever get wet, and the robot itself would just go everywhere except the areas i told it to mop.

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hello Lucas, thank you for sharing your feedback. We're sorry to learn about your experience with the Shark RV2610WA. You noted that it performed well in the kitchen and bathrooms, but struggled on low carpet, and that the mop function was ineffective, the mop pad never got wet, and the robot didn’t follow the designated areas for mopping. This is certainly not the experience we aim to provide, and we understand how upsetting this must be for you. We’re here to assist you. Please reach out to our customer service team at 1-888-228-5531, available Monday to Friday from 9 a.m. to 9 p.m. ET, and Saturday from 9 a.m. to 6 p.m. ET. We have recorded your concerns and will take the necessary steps to resolve this matter. Kind regards, Shark Clean NA

  • Rated 3 out of 5 stars

    Don’t buy

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don’t buy, it’s so loud and does not pick up stuff just pushes it around. Returned

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hello Luke,

      Thank you so much for sharing your review. We're disappointed to learn that your Shark Robot Vacuum didn't work as expected. We understand how frustrating it can be when your vacuum is loud and doesn't suction well, and it prolongs your cleaning tasks. We're truly sorry to hear that you returned the vacuum. For future reference, you can contact us at 1-855-427-5127, we'll look into the matter and ensure that your unit is performing as it should to ensure an effortless cleaning experience. We're available Monday through Friday from 9:00 a.m. to 9:00 p.m. ET, and Saturday from 9:00 a.m. to 6:00 p.m. ET. We do hope we're able to restore your confidence in our brand.

      Kind regards,
      Shark Clean.

  • Rated 4 out of 5 stars

    Great, but could be better.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was prepared to give this 3 stars, but I learned that I have the problem of having more floor space than this has a fluid reservoir for. This is advertised as cleaning your floor row by row. Mine might do that for 60% of my floor. The rest is sporadic and inconsistent. On the positive, it handles my rugs without issue.

    I would recommend this to a friend
  • Pros mentioned:
    Mopping

    Rated 5 out of 5 stars

    Or personal maid

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Work amazing. Makes my life alot easier not needed to clean floors all the time. We have 4 cats and a dog.

    I would recommend this to a friend
  • Pros mentioned:
    Mopping

    Rated 5 out of 5 stars

    Good bot

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great! With us having 2 dogs it keeps up with the hair very well and the mopping side of it also does well ,we do have to have it run twice to get a good cleaning.

    I would recommend this to a friend
  • Cons mentioned:
    Navigation

    Rated 4 out of 5 stars

    Very good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent vacuum cleaner, very good vacuum cleaner, only it gets a little out of place.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Expensive but decent job easy setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I thonk its expensive but dies a great job lets see in 6 months

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Robot floor cleaner.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My wife is loving this cleaner. Best buy i made from Best Buy.

    I would recommend this to a friend
  • Pros mentioned:
    Mapping

    Rated 5 out of 5 stars

    Living up to expectations

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After a lot of reviews of many different robot vacuums, we determined that Shark was a preferred brand. We had a list of features that we knew our choice had to have. This had almost everything we wanted. It’s only been a few months since our purchase but this robot has lived up to all we researched.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is like having an extra set of hands! I love it, I can start working in one area and it starts in another

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great value

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It offers great value for its price point. The vacuuming performance is impressive, although the mopping function is rather basic, effectively cleaning about 60% of the floor. The accompanying app is user-friendly, yet it necessitates mapping the rugs and carpeted areas. In comparison to more advanced robotic models like Roborock or Dreame, this product falls short in terms of object avoidance, self-cleaning of the mop, or auto-refilling the mop solution—all of which are not available options in this model.

    I would recommend this to a friend
  • Pros mentioned:
    Mapping

    Rated 5 out of 5 stars

    Moms Christmas gift

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My mother wanted this for Christmas. I was skeptical but after setting up and seeing the home mapping feature go into work I quickly saw that this was totally worth it

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Mopping

    Rated 5 out of 5 stars

    Shark does it again!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy set up! Works great! So nice to come in to clean floors.

    I would recommend this to a friend
  • Pros mentioned:
    Mopping
    Best Buy Employee

    Rated 5 out of 5 stars

    Makes my life easy

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    Best Buy Employee
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This thing cleans so well. Makes my life super easy.

    I would recommend this to a friend
  • Pros mentioned:
    Mopping

    Rated 5 out of 5 stars

    Very pleasantly surprised

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was skeptical about this actually working. Im totally amazed and surprised the great job that it does. I would definitely recommend getting this.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works excellent if your dogs a heavy shedder I would just recommend doing a just vacuum pass then vacuum and mop

    I would recommend this to a friend
  • Pros mentioned:
    Mopping

    Rated 5 out of 5 stars

    Great addition to make your life easy

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is our 1st robot vacuum and mop combo unit. After initial set-up and learning curve, I am pleasantly surprised by the amount of things this device can do. It has made our lives much easier as I have scheduled it to start late night and by the time we get up our main living area and kitchen are all clean. We usually perform mopping during the day. I am thinking about getting a Vacuum only unit so we can use it in our 2nd level.

    I would recommend this to a friend