Customer Ratings & Reviews
Customer reviews
Rating 4.2 out of 5 stars with 1082 reviews
(1,082 customer reviews)Rating by feature
- Value4.2
Rating 4.2 out of 5 stars
- Quality4.3
Rating 4.3 out of 5 stars
- Ease of Use4.3
Rating 4.3 out of 5 stars
Customers are saying
Customers appreciate the Matrix Plus 2-in-1 Robot Vacuum & Mop, especially its mopping capabilities that avoid carpets, overall performance, and ease of use. The mapping feature and quiet operation are also well-received. However, some customers have concerns about its navigation, battery life, and the functionality of the app, as well as its ability to avoid obstacles.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Navigation
Rated 2 out of 5 stars
Not worth the price
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really miss my old Shark vacuum. This new one constantly bumps into everything and has gotten pretty scratched up as a result. It often refuses to run on schedule or even when I command it to via app or button press. Plus, it doesn't pick up dirt and debris as well as I’d hoped. I keep it clean, so clogging isn’t the issue. I'm just tired of watching it run into obstacles and damage itself, especially considering how much it cost.
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello Alyshia,
Thank you for taking the time to leave a review.
We would feel the same in this situation and we’d like to help you with your Shark Matrix. Please reach out to our team by phone at 1-855-427-5127, we'd be happy to look into this for you.
Kind regards,
Shark Clean
- Pros mentioned:Mopping
Rated 5 out of 5 stars
Shark robo vacuum
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great new tool for the house. Cleans both hard floors and carpet rooms.
I would recommend this to a friend - Pros mentioned:Mapping
Rated 5 out of 5 stars
amazing!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I absolutely love my SHARK vacuum. I love that It maps out the house and I can set it to vacuum different areas. I am able to set a schedule and also omit areas that I do not want mopped.
I would recommend this to a friend - Pros mentioned:Mopping
Rated 5 out of 5 stars
Carpet Lines without the work! ❤️
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I run this overnight and it is such a joy coming downstairs and seeing perfect carpet lines! It picks up all the dog hair on both the hard floor and carpet and gets every section! I have been recommending thsi to everyone!
I would recommend this to a friend - Pros mentioned:Mopping
Rated 5 out of 5 stars
Must have
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it. Actually does a good job vacuuming and when mopping doesn't leave a sticky feelbto the floor. My only con is that you have to swap out the bin when not mopping but even with that i will still take this anyday.
I would recommend this to a friend - Pros mentioned:Mopping
Rated 5 out of 5 stars
Shark
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this product. My floor is super clean and my back feels great!
I would recommend this to a friend - Pros mentioned:Mopping
Rated 5 out of 5 stars
Best purchase I have made for myself
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.With 2 very shedding dogs in the house and an extremely busy schedule it’s great to come home every day to vacuumed floors. It does a great job and has relieved me have having to vacuum
I would recommend this to a friend - Pros mentioned:Mopping
Rated 5 out of 5 stars
Shark vacuum and mop
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best purchase ever. Only if you will spend some time cleaning it
I would recommend this to a friend - Pros mentioned:Ease of use
Rated 5 out of 5 stars
Really good for in the house
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to install, the app is really helpfully for use iRobot.
I would recommend this to a friend - Pros mentioned:Mopping
Rated 5 out of 5 stars
Good mop
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Work amazing I have multiple dogs and it keeps up with all their mess!
I would recommend this to a friend - Pros mentioned:Mopping
Rated 5 out of 5 stars
Awesome
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to set up, cleans good, washes nicely, and good quality
I would recommend this to a friend - Cons mentioned:App
Rated 5 out of 5 stars
Great product
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great purchase, works sweet! However, can't get the app to work. I purchased the product in the US, but as a gift and brought it overseas to the middle east. Every time i try to add the robot to the wifi, it goes error. Might have to do with the location, but manually works neatly.
I would recommend this to a friend - Cons mentioned:Navigation
Rated 1 out of 5 stars
Complete Garbage
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolute trash. It worked for a few weeks then it stopped and now it’s not longer in the return window. I will set it to vacuum a room and it will end up in rooms that I didn’t set it to. Also when I set it to vaccum and area it doesn’t do the whole area, after a few minutes it will say returning to doc, and when it shows the map of what it cleaned, it says it cleaned the whole area even though it didn’t even enter some areas that I set it to. It will randomly not be able to find the doc. Other times, when it’s done cleaning it will say returning to doc but it ends up roaming the house in areas I never even set it to, and since it says returning to doc on the app, I can’t make it return to doc. I have to pick it up and take it to the doc. It also says it hold two months of debree in the base but after two weeks it wouldn’t vacuum anymore until I emptied it and when I did, it wasn’t even full. It is supposed to be able to detect things in its way, but it constantly get stuck trying to get over the base of a lamp instead of just going around, or getting caught by the legs of the chairs. Instead of just giving up and going around it will stay like that, running into whatever it is until I go and physically move it. Because of alll these problems I can’t even set it to clean when I’m not home. I expected a lot more especially for the price. I feel like it really messes with you too because it works for a few weeks and by time it starts having issues it’s too late to return. I saw a lot of people say this but decided to take a chance anyway and I wish I wouldn’t have.
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello,
Thank you for taking the time to leave a review.
We're so sorry to hear that you’re having trouble with your Robot. Please reach out to our team by phone at 1-855-427-5127, we'd be happy to look into this for you.
Kind regards,
Shark Clean
- Pros mentioned:Overall performance
Rated 4 out of 5 stars
Matrix Plus 2in1
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.quite and very thorough. Loving it's performance! Highly recommend.
I would recommend this to a friend - Pros mentioned:Ease of use
Rated 5 out of 5 stars
Shark matrix
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product and dose an amazing and very easy to setup and use
I would recommend this to a friend - Pros mentioned:Mopping
Rated 1 out of 5 stars
Do not buy, horrible.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely horrible. The device itself has the potential to clean well, but the software and phone app are the worst I have ever used. It still has not correctly mapped my small apartment despite 8 attempts at mapping that took over 10 hours to get completed. When it does clean it only goes around the edges of the space, never cleans the middle of any floor. The app is consistently not showing the map and does not follow commands. I thought maybe the first robot was just defective so I returned it and tried again, but the second one is just as bad. Horrible product, no wonder it's on such a big sale.
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello Jonathan,
Thank you for taking the time to leave a review.
Based on the performance you’ve described, it sounds like there’s a chance the Matrix Plus may not be working as it should. Could you please give our team a call at 1-855-427-5127 if you still have the second robot? We’d love to help ensure you’re getting the most from your product.
Kind regards,
Shark Clean
Rated 5 out of 5 stars
Perfect “Cleaning Lady”
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s Definitely the Perfect “Cleaning Lady” - My floors stay clean!
I would recommend this to a friend- Pros mentioned:Mopping
Rated 5 out of 5 stars
Good little vac-mop
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Only thing it's missing is auto-cleaning the mop stuff, but at this price point, I can't complain. It cleans well, works great, replaceable pads are a huge bonus.
I would recommend this to a friend - Pros mentioned:Mopping
Rated 5 out of 5 stars
Excellent product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best purchase ever. I love being able to have the robot do some of the cleaning. I have 3 littles needless to say keeping on top of the floors was a ton of work. The shark vac mop robot does the job.
I would recommend this to a friend - Pros mentioned:Mopping
Rated 5 out of 5 stars
Great Vacuum
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall this vacuum robot does the job well , and cleans well
I would recommend this to a friend














