Customer Ratings & Reviews
- Model:
- RV2610WA
- |
- SKU:
- 6514530
Customer reviews
Rating 4.2 out of 5 stars with 1250 reviews
(1,250 customer reviews)Rating by feature
- Value4.2
Rating 4.2 out of 5 stars
- Quality4.2
Rating 4.2 out of 5 stars
- Ease of Use4.3
Rating 4.3 out of 5 stars
Customers are saying
Customers praise the Matrix Plus 2-in-1 Robot Vacuum & Mop for its mopping capabilities, overall performance, and ease of use. The mapping feature, quiet operation, and vacuuming functionality also receive positive feedback. However, some customers have expressed concerns regarding navigation, battery life, and the app's functionality. Additionally, a few users noted issues with obstacle avoidance.
This summary was generated by AI based on customer reviews.
Rated 4 out of 5 stars
Map needs some work
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The vacuum cleaner works great. When I tried to mop a small area, it refused to go. It was leaving the dock, making the regular noise then returning to the dock without doing anything. It is very quick to map the area, but it took me 3 or 4 attempts to recognize my 2 bedroom apartment. The app is not precise to separate the rooms. I wish the AI could recognize the hard/carpet lines on the border of the room and adjust it accordingly. When I'm vacuuming my dining area (hard floor), 1 foot into the carpet (living room) is also interpreted as if it is in the dining area.
I would recommend this to a friendRated 5 out of 5 stars
Great and picks up dog hair well
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love it, very easy to set up and I've only had to empty it once after 4 months (I have a dog that sheds a lot so 6 months was never going to happen)
I would recommend this to a friendRated 5 out of 5 stars
Shark
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its very good product , in moping not that much but in all its good
I would recommend this to a friend- Pros mentioned:Mapping
Rated 5 out of 5 stars
Good robot
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No issues. Huge upgrade from my previous robot vacuum which constantly got stuck, needed to be emptied, or otherwise required all of my attention. I wish the app had a live view of the map as the vacuum was going around, though.
I would recommend this to a friend - Pros mentioned:Cleaning performance
Rated 5 out of 5 stars
Great buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a great product. Having a German Shepherd, a cat, and 3 kids, we really put “Harry Henderson” to work. I would highly recommend this product
I would recommend this to a friend Rated 5 out of 5 stars
Shark is always the best
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very Recommend robot vaccum - you will fall in love
I would recommend this to a friend- Pros mentioned:Cleaning performance
Rated 5 out of 5 stars
So far worth the price
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Expensive even on sale it cost 4 bills especially comparing it to other robot vacuums but worth it if you have a pet. It does well for vacuuming and mopping. The mapping function is a bit annoying but you have that issue in the beginning.
I would recommend this to a friend Rated 5 out of 5 stars
Vac+mop Shark
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It works great, just set up an schedule for it, and no worries
I would recommend this to a friend- Pros mentioned:Ease of use
Rated 5 out of 5 stars
Business
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome easy to use the best vacuum we love it. It’s very cool.
I would recommend this to a friend - Pros mentioned:Cleaning performance
Rated 5 out of 5 stars
Billie
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far I reall like it. Inpurchased a different make that was suppose to be a very good one but it stopped working right aboutv2 to 2 1/2 weeks after I bought it. I still haven't tried the mop part but very happy with the vacuum so far
I would recommend this to a friend - Pros mentioned:Cleaning performance
Rated 5 out of 5 stars
Sharp auto Vac
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It works as expected. Except it can't cross a carpet and then mop a floor unless you pop in the mop. Maybe because it can't climb the threshold with it on...?
I would recommend this to a friend - Pros mentioned:Mapping
Rated 5 out of 5 stars
Great shop with this robot
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Used it in both modes and works perfectly. The App is working great. Maybe you need time at the beginning to configure your house map and areas but having this tool makes everything easier and better. My wife is in love with this robot because floors look shiny everyday. I recommend this product
I would recommend this to a friend - Pros mentioned:Cleaning performance
Rated 3 out of 5 stars
Shark 2 in 1
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The vacuum is great the mopping,I continue to get error on . Over all it’s okay and still helps clean
I would recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hi Erica,
Thank you for sharing your feedback on the Shark Matrix Plus Robot Vacuum and Mop. We're glad to hear the vacuuming function has been working well for you, though we’re sorry the mopping feature is showing errors. We understand how that can take away from the overall convenience the product is designed to offer.
We’d like to help resolve the mopping issue and get your unit working at its best. Please reach out to our Robot Support team at 1-800-668-9600 so we can assist you further.
Kind regards,
Shark Clean
- Pros mentioned:Cleaning performance
Rated 5 out of 5 stars
Awesome little robot
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have a rather complicated one floor house with a husky and this thing makes it look easy. Does exactly what i want it to do and saves me time. The mop feature works excellent.
I would recommend this to a friend Rated 5 out of 5 stars
Expensive but decent job easy setup
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I thonk its expensive but dies a great job lets see in 6 months
I would recommend this to a friendRated 5 out of 5 stars
Robot floor cleaner.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My wife is loving this cleaner. Best buy i made from Best Buy.
I would recommend this to a friend- Pros mentioned:Ease of use
Rated 5 out of 5 stars
Great combo vac
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great combo mop and vacuum robot. Easy to use but mop does use a lot of cleaner. The mop does a decent job of cleaning.
I would recommend this to a friend Rated 4 out of 5 stars
Better than the roomba we had
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s good it really sucks it picks up better than our plug in vac and I don’t have to push it around it empty’s and does its thing it even found a sock we had given up on seeing ever again very happy with it
I would recommend this to a friend- Cons mentioned:App
Rated 2 out of 5 stars
Not a good robot vacuum
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t waste your time or money on this robot. The app is terrible and kept dropping the robot. Finally, the thing just froze. Brought it back.
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello, and thank you for your review and for bringing this to our attention. We’re disappointed to hear about your experience. This isn’t our usual standard, and we understand how frustrating it must have been dealing with the app repeatedly dropping the robot and the robot eventually freezing, leading to a return of the product. We’re truly sorry this issue led to that outcome. Your concerns have been noted, and feedback like this helps us continue improving the experience for you and others in the future. Kind regards, Shark Clean
- Pros mentioned:Cleaning performance
Rated 5 out of 5 stars
Best Investment Ever
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely love this product was such a great investment my wife loves it because she no longer has to sweep or mop!!! We have hardwood flooring throughout the entire house an it does a great job vacuuming and mopping so easy to program and it empties it self!
I would recommend this to a friend