Customer Ratings & Reviews
- Model:
- RV2610WA
- |
- SKU:
- 6514530
Customer reviews
Rating 4.2 out of 5 stars with 1145 reviews
(1,145 customer reviews)Rating by feature
- Value4.2
Rating 4.2 out of 5 stars
- Quality4.3
Rating 4.3 out of 5 stars
- Ease of Use4.3
Rating 4.3 out of 5 stars
Customers are saying
Customers appreciate the Matrix Plus 2-in-1 Robot Vacuum & Mop, especially its mopping capabilities that avoid carpets, overall performance, and ease of use. The mapping feature and quiet operation are also well-received. However, some customers have concerns about its navigation, battery life, and the functionality of the app, as well as its ability to avoid obstacles.
This summary was generated by AI based on customer reviews.
Rated 5 out of 5 stars
Dog hair removal
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this to help keep up with cleaning dog hair throughout the house.
I would recommend this to a friend- Pros mentioned:Mopping
Rated 4 out of 5 stars
It works
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far so good, setting up zones can be tricky but for the most part it does goid at mopping and sweeping
I would recommend this to a friend - Pros mentioned:Mopping
Rated 5 out of 5 stars
Good Helper
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This works very well!! I loved it, helped keep the home clean.
I would recommend this to a friend - Pros mentioned:Mopping
Rated 5 out of 5 stars
Shark Robot Vac
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Product works great on hardwood and carpet, runs every day, even picks up kitty litter
I would recommend this to a friend - Pros mentioned:Ease of use
Rated 5 out of 5 stars
Shark vacuum
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this shark vacuum it’s very easy to use and the setup took no time at all have recommended to multiple friends and family
I would recommend this to a friend Rated 5 out of 5 stars
Shark Review
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Two years later, and she still does the job. If you have a big dog that sheds alot, you will have to empty the canister more. But, it is very advanced.
I would recommend this to a friend- Pros mentioned:Overall performance
Rated 5 out of 5 stars
Great buy!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is one of my favorite things to have in my home. It works great and helps keep my floor clean.
I would recommend this to a friend - Pros mentioned:MoppingCons mentioned:Navigation
Rated 1 out of 5 stars
Keep looking for other options
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very expensive gadget for a short lifespan. It stopped mopping (liquid feeding mechanism) in 5 months. It was pretty good at moping when it was working. Not very intelligent route algorithms and would stuck time after time (chair, stairs, carpet) but not very annoying.
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello,
Thank you for taking the time to leave a review.
We're so sorry to hear that you’re your Shark - Matrix Plus 2-in-1 Robot -RV2610WA. Please reach out to our team by phone at 1-888-228-5531, we'd be happy to look into this for you.. We will absolutely share your feedback with the relevant teams for consideration on future products.
Kind regards,
Shark Clean
- Pros mentioned:Mapping
Rated 5 out of 5 stars
amazing!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I absolutely love my SHARK vacuum. I love that It maps out the house and I can set it to vacuum different areas. I am able to set a schedule and also omit areas that I do not want mopped.
I would recommend this to a friend - Pros mentioned:Mopping
Rated 5 out of 5 stars
Carpet Lines without the work! ❤️
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I run this overnight and it is such a joy coming downstairs and seeing perfect carpet lines! It picks up all the dog hair on both the hard floor and carpet and gets every section! I have been recommending thsi to everyone!
I would recommend this to a friend Rated 3 out of 5 stars
Expected more for the price
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked great in the beginning but now it constantly will get suck in different areas of the house and just basically spin in circles
I would recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hi Rickey,
Thank you for taking the time to leave a review.
We’re truly sorry to hear that your Matrix Plus is getting stuck and spinning in circles. We understand how frustrating this must be, and we’d like to help troubleshoot the issue. Please reach out to our Customer Service team at 1-888-228-5531. Our hours of operation are Monday to Friday, 9:00 a.m. to 9:00 p.m. ET, and Saturday from 9:00 a.m. to 6:00 p.m. ET.
Kind regards,
Shark Clean
- Pros mentioned:Mopping
Rated 5 out of 5 stars
Must have
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it. Actually does a good job vacuuming and when mopping doesn't leave a sticky feelbto the floor. My only con is that you have to swap out the bin when not mopping but even with that i will still take this anyday.
I would recommend this to a friend - Pros mentioned:Mapping
Rated 5 out of 5 stars
Floor cleaner
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.overall it works great the mapping and cleanings of the whole house . would buy it again
I would recommend this to a friend - Pros mentioned:Noise level
Rated 4 out of 5 stars
Great bot!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love that it can sweep and mop at the same time. Also its not that noisy! We recommend this robot!
I would recommend this to a friend - Pros mentioned:Mopping
Rated 5 out of 5 stars
Best purchase I have made for myself
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.With 2 very shedding dogs in the house and an extremely busy schedule it’s great to come home every day to vacuumed floors. It does a great job and has relieved me have having to vacuum
I would recommend this to a friend - Cons mentioned:App
Rated 5 out of 5 stars
Great product
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great purchase, works sweet! However, can't get the app to work. I purchased the product in the US, but as a gift and brought it overseas to the middle east. Every time i try to add the robot to the wifi, it goes error. Might have to do with the location, but manually works neatly.
I would recommend this to a friend - Pros mentioned:Overall performance
Rated 5 out of 5 stars
Robot
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product. My wife so so so happy:) :) The quality is great
I would recommend this to a friend Rated 4 out of 5 stars
Duo
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Although sweeping is not an ideal task, when the duo is assigned it, it functions flawlessly.
No, I would not recommend this to a friend- Pros mentioned:Mopping
Rated 5 out of 5 stars
Shark robo vacuum
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great new tool for the house. Cleans both hard floors and carpet rooms.
I would recommend this to a friend Rated 2 out of 5 stars
Dissapointed with this model.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve always loved the Shark brand, but this model was a real letdown compared to my previous Shark robot. The main issue was with the mopping function—the water didn’t dispense properly onto the pad, leaving it dry and ineffective. On top of that, it struggled to pick up debris, which my older Shark handled with no problem. I was excited about the features like sonic mopping and self-emptying, but in practice, the execution just wasn’t there. The messy water system and poor cleaning performance made it frustrating to use. Sadly, while I’m usually a big Shark fan, this model feels like a flop.
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hi Bryce,
Thank you for taking the time to leave a review and for letting us know you've always loved the Shark brand.
Nonetheless, we're so sorry to hear that you were disappointed with this model. We understand how concerning it is that the mopping function was not working well and that it struggled to pick up debris. We'll pass your feedback about the sonic mopping and self-emptying along to our team for future review. We kindly invite you to reach out to our team by phone at 1-800-668-9600; we'd be happy to look into this for you.
Kind regards,
Shark Clean














