Customer Ratings & Reviews

Bought this for myself a month ago and after playing in the app trying to understand it, it has made my life sooo much easier. Just bought another one for my mom as a gift. A plus i got it on sale.

Loved it for a year... then it started falling apart. The water reservoir started leaking, the spring-loaded release button fell off, and it started only vacuuming the edges of the kitchen (ignoring the rest of the floor). My Roomba lasted 10 years without a problem. VERY frustrated with this vacuum.

Did a lot of research before buying a vacuum as we moved into a place with hardwood floors and this little guy has made life easy. Switching from vacuum to mop takes less than a couple minutes, app is super user friendly, and transfers from hardwood to carpet without a hitch. 10/10 would recommend.

Cleans just as good as our shark vac if not better. Super convenient if you have a busy household.

This shark robot vacuum is so good, it makes our job easier. I am yet to try the mopping. It pretty cleans everything even the corners. Sometimes it doesn't clean under the cabinet spaces in my kitchen though it has enough space to reach out.

It does not vacuum well but keeps me sane when I’m busy. We have animals and this vacuum is not really made well for animal hair/fur. The AI for learning rooms is good. It’s also a bit noisier than I’d like, but I have nothing to compare it to. I might just be picky about the noise level. If you don’t have pets, this could work well for you. Also the battery life drains wiggly after a year of use.

Good product but didn't understand that we need to manually change the vacuum/ cleaning mode

I like it easy to use and does a good job cleaning

Excellent device. Saves so much time from manually cleaning up after a busy family and two hyper dogs.

Wonky knees make it difficult for me to clean under furniture, but Shark takes care of it quickly and quietly. Haven't used the mopping feature yet, but expect it to be just as goo. Huge thanks to Amber Martin at Virginia Beach Best Buy for her recommendation.

I bought this for a Christmas present for my daughter and she absolutely loves it. She's using it now as we speak.

We had high hopes when we purchased our first Shark robot vacuum. We already had a traditional Shark vacuum cleaner so we were expecting a good experience. Unfortunately the Shark robot vac did not live up to Shark standards. We expected the mapping to take time and be a fairly arduous process and it was. After our house was mapped we proceeded to cleaning. Unfortunately this was also an arduous process based on poor app functionality and instructions. On the bright side, after hours of frustration, the Shark did clean our carpeted areas well. Next up was mopping and once again due to poor app functionality and instructions the mopping function was also arduous for the same reasons. After multiple attempts and much trial and error we finally got our robot vac working well. Unfortunately the next time we logged into the app, all of our room definitions and carpet vs mopping definitions were gone. Believe the other reviews that complain about the app functionality. This is a bad product. Ignore the Shark name and reputation as it pertains to traditional vacuums become this robot vac is very far below Shark standards. Our next reboot vac will not be a Shark.

The best purchase ever. Mops and clean the house excellent.

Love this! Helps keep the floors clean from the dog hair on my working days!

Love the purchase glad I bought it cleans really well

We got hardwood flooring and instantly started to regret because nightly sweeping just wasn't doing the job. I was not able to walk around the house barefoot without having stuff stick to my feet...UNTIL this shark came into our lives. I kid you not, it has been GREAT! I don't have to worry about walking around barefoot. NO MORE ISSUES WITH STUFF STICKING. This has allowed us to enjoy our home again.

I actually bought this for my mother who has trouble vacuuming with a regular vacuum. I tried it at my house first to see how it worked and decided to keep it. OMG lol sorry, Mom. Looks like I will have to purchase another one. Love it!

My online shopping experience with Best Buy was excellent! The website is easy to navigate, the prices are competitive, and the checkout process was quick and secure. The delivery exceeded my expectations – my order arrived before the estimated time and in perfect condition. Everything was well-packaged and worked flawlessly. I highly recommend it and will definitely shop here again!

So far so good, setting up zones can be tricky but for the most part it does goid at mopping and sweeping

Easy to use and does a great job! I have dog who sheds and a cat and am in an area with lots of wind and dust from construction- this model sweeps up all dust and pet hair daily and is easy to empty! Love it!