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Customer Ratings & Reviews

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Your price for this item is $299.99
The comparable value price is $699.99

Customer reviews

Rating 4.2 out of 5 stars with 1082 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

Pros mentioned filter

Cons mentioned filter

81%would recommend to a friend

Customers are saying

Customers appreciate the Matrix Plus 2-in-1 Robot Vacuum & Mop, especially its mopping capabilities that avoid carpets, overall performance, and ease of use. The mapping feature and quiet operation are also well-received. However, some customers have concerns about its navigation, battery life, and the functionality of the app, as well as its ability to avoid obstacles.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 27 Showing 521-540 of 1,082 reviews
  • Pros mentioned:
    Ease of use, Mopping

    Rated 3 out of 5 stars

    Vaccum

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use, love it,make my life easier love the cleaning part the most

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Robo

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good and it's helpful in cleaning the house. Fixing is easy

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Extra work to add mop attachment

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Im not a fan of having to attach and detach the mop attachment ti vacuum thhe floor. Had i know i had to do this, i never would've purchased

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hi Katrina,
      Thank you for taking the time to leave a review.
      We sincerely understand where you're coming from regarding the pad needing to be attached to the Matrix 2-in-1 robot every time you want to use it for mopping your floors. However, we kindly recommend our PowerDetect 2-in-1 robot with NeverTouch Pro Base, model RV2820ZE. This robot not only automatically empties debris into the 60-day capacity bin but also automatically refills its own water tank for up to 30 days and washes and dries the mopping pad after every clean. You can find it available on our website. If you need any help with your Matrix, please don't hesitate to reach out to our team by phone at 1-800-668-9600; we'd be more than happy to help.
      Kind regards,
      Shark Clean

  • Rated 5 out of 5 stars

    it does its purpose

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    loads of waste storage. so glad I upgraded to this so i dont need to constantly empty out the waste I have not yet used the mop feature

    I would recommend this to a friend
  • Pros mentioned:
    Mopping

    Rated 5 out of 5 stars

    Floor care

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Makes cleaning my floors in my home much easier with my dogs.

    I would recommend this to a friend
  • Pros mentioned:
    Mapping

    Rated 5 out of 5 stars

    My lucky charm

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really am enjoying learning this new vac/mop. Sure at first it was challenging mapping my house out, but now that I’ve gotten the hang of it; its working like a charm

    I would recommend this to a friend
  • Pros mentioned:
    Mopping

    Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This vacuum works great! Mopes the floor and leaves no streaks

    I would recommend this to a friend
  • Pros mentioned:
    Mopping

    Rated 5 out of 5 stars

    Love it!

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I absolutely love this vacuum! It does a fantastic job on carpet and tile. The mop feature is awesome.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Great technology

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like having the ease of working the vacuum through my phone. Great purchase!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent work done during last one year did not have issue

    I would recommend this to a friend
  • Pros mentioned:
    Mopping

    Rated 5 out of 5 stars

    Great value

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love it, cleans very good, the only thing i dont like about it is that you cant schedule cleaning just for specific room. No option for that. It does the whole house.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Don’t get the combo

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Well I switched over from a iRobot i3 to this shark man I was hopping this would work definitely DO NOT buy the combo vacuums it’s point less when you constantly have to switch the containers over from the mopping and the vacuum container. I definitely recommend only getting the self cleaning vacuum that part is awesome, but having to switch back-and-forth and empty out the vacuum attachment gets annoying it defeats the purpose of self cleaning and does OK mopping not the greatest. And I’m kind of stuck with this one because my return date was expired by one day and I failed to add the extended warranty was just super busy at work. We’ll see how this will last and for the price I would get separate one for vacuuming and one for mopping, the combo is not practical.

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hello,
      Thank you for taking the time to leave a review.
      We're so sorry to hear that you aren't happy with your Robot. We will absolutely share your feedback with the relevant teams for consideration on future products.
      Kind regards,
      Shark Clean

  • Rated 5 out of 5 stars

    Great Purchase

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am enjoying. Customer service was great as always at the Wilson, NC Best Buy.

    I would recommend this to a friend
  • Pros mentioned:
    Mopping

    Rated 5 out of 5 stars

    Perfect robotic cleaner

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this robotic cleaner! Not only does it suck all dirt on the floor, it mops and leaves my house smelling wonderful!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Shark bite

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing product! The dustbin fills up fast though! Good luck!

    I would recommend this to a friend
  • Pros mentioned:
    Mapping

    Rated 5 out of 5 stars

    Why didn't I get one sooner

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it! Have not yet used the mopping option but love the mapping and scheduling of cleaning!

    I would recommend this to a friend
  • Pros mentioned:
    Mopping

    Rated 5 out of 5 stars

    Great robot vac

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really like this vac. Love the BAGLESS self empty. Not many offer this feature. Seems to pick up well overall. Works well on carpet for a robot. We have 2 dogs. Haven’t tried the mop feature yet. Would highly recommend if you have pets!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Top Notch!!

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Product was delivered on time; works like a charm!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Meets expectations, easy setup

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very easy setup, explanations, and controls with the compatible app that my parents had no trouble managing. Works as described and does a great job for the value!

    I would recommend this to a friend
  • Pros mentioned:
    Mopping

    Rated 5 out of 5 stars

    Would recommend

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works amazing! I love this machine. Keeps my floors clean even with several dogs coming in and out several times per day.

    I would recommend this to a friend