Customer Ratings & Reviews
- Model:
- RV2610WA
- |
- SKU:
- 6514530
Customer reviews
Rating 4.2 out of 5 stars with 1250 reviews
(1,250 customer reviews)Rating by feature
- Value4.2
Rating 4.2 out of 5 stars
- Quality4.2
Rating 4.2 out of 5 stars
- Ease of Use4.3
Rating 4.3 out of 5 stars
Customers are saying
Customers praise the Matrix Plus 2-in-1 Robot Vacuum & Mop for its mopping capabilities, overall performance, and ease of use. The mapping feature, quiet operation, and vacuuming functionality also receive positive feedback. However, some customers have expressed concerns regarding navigation, battery life, and the app's functionality. Additionally, a few users noted issues with obstacle avoidance.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Mapping
Rated 5 out of 5 stars
Really helps out.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This thing is legit! I have two chocolate labs who love to shed and keeping up with vacuuming was tough. Now I vacuum once a month and let this thing vacuum once a day. No more dust bunnies or fur bunnies. House is all hardwood and area rugs. The mapping function is amazing.
I would recommend this to a friend Rated 5 out of 5 stars
Does a fantastic job.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did a lot of research before buying a vacuum as we moved into a place with hardwood floors and this little guy has made life easy. Switching from vacuum to mop takes less than a couple minutes, app is super user friendly, and transfers from hardwood to carpet without a hitch. 10/10 would recommend.
I would recommend this to a friend- Pros mentioned:Mapping
Rated 5 out of 5 stars
Best ever!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My last vacuum robot was an expensive irobot. It eas getting old and i was tored of curting hair out of it. This was half the price ans way better! Mops too which is aweosme. I habecrecommended this to manu people already in two weeks. Lots of control and mapping features.
I would recommend this to a friend Rated 3 out of 5 stars
Not worth the money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Was great in thr kitchen and bathrooms, but did a poor job on low carpet. Also couldnt get the mop function to work at all. The mop pad just wouldnt ever get wet, and the robot itself would just go everywhere except the areas i told it to mop.
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello Lucas, thank you for sharing your feedback. We're sorry to learn about your experience with the Shark RV2610WA. You noted that it performed well in the kitchen and bathrooms, but struggled on low carpet, and that the mop function was ineffective, the mop pad never got wet, and the robot didn’t follow the designated areas for mopping. This is certainly not the experience we aim to provide, and we understand how upsetting this must be for you. We’re here to assist you. Please reach out to our customer service team at 1-888-228-5531, available Monday to Friday from 9 a.m. to 9 p.m. ET, and Saturday from 9 a.m. to 6 p.m. ET. We have recorded your concerns and will take the necessary steps to resolve this matter. Kind regards, Shark Clean NA
Rated 5 out of 5 stars
Shark Matrix dry/wet floor robotic vacuum
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the best robot vacuum I have ever used. It does a wonderful job on carpets and on hard floors. It is my new best friend. I have not used the mopping feature yet. It actually cleans by carpet better than my upright vacuum.
I would recommend this to a friendRated 5 out of 5 stars
No worries
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great buy worry free amazing work i recommend busy families to get this
I would recommend this to a friend- Pros mentioned:Mapping
Rated 5 out of 5 stars
Great product
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works excellent, great app control for mapping the entire house
I would recommend this to a friend - Cons mentioned:Battery life
Rated 3 out of 5 stars
Good enough
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It does not vacuum well but keeps me sane when I’m busy. We have animals and this vacuum is not really made well for animal hair/fur. The AI for learning rooms is good. It’s also a bit noisier than I’d like, but I have nothing to compare it to. I might just be picky about the noise level. If you don’t have pets, this could work well for you. Also the battery life drains wiggly after a year of use.
No, I would not recommend this to a friend - Pros mentioned:Cleaning performance
Rated 5 out of 5 stars
Shark makes my jib easier
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This shark robot vacuum is so good, it makes our job easier. I am yet to try the mopping. It pretty cleans everything even the corners. Sometimes it doesn't clean under the cabinet spaces in my kitchen though it has enough space to reach out.
I would recommend this to a friend - Pros mentioned:Cleaning performance
Rated 5 out of 5 stars
Shark robo vac
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great robo vac, the only downside for me is it can’t fit under my couch because of the Lidar sensor on top, other than that it does a great job for me.
I would recommend this to a friend - Pros mentioned:Cleaning performance
Rated 4 out of 5 stars
Expectations exceeded
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cleans just as good as our shark vac if not better. Super convenient if you have a busy household.
I would recommend this to a friend - Pros mentioned:Cleaning performance
Rated 5 out of 5 stars
Amazing product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Robot works amazing. It does a great job overall cleaning the floors
I would recommend this to a friend Rated 5 out of 5 stars
The Sharkira robot is the best
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excelent product, the robot is the excelent complement to maintan clean my house
I would recommend this to a friend- Pros mentioned:Cleaning performance
Rated 5 out of 5 stars
Great machine
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this for my parents. They love it (the kids named it Jalapeno) lol Works great for my mother that has a hurt back.
I would recommend this to a friend - Pros mentioned:Ease of use
Rated 5 out of 5 stars
Clean up Lifesaver!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this for myself a month ago and after playing in the app trying to understand it, it has made my life sooo much easier. Just bought another one for my mom as a gift. A plus i got it on sale.
I would recommend this to a friend - Pros mentioned:Noise level
Rated 5 out of 5 stars
My own "Rosie The Shark Robot"
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wonky knees make it difficult for me to clean under furniture, but Shark takes care of it quickly and quietly. Haven't used the mopping feature yet, but expect it to be just as goo. Huge thanks to Amber Martin at Virginia Beach Best Buy for her recommendation.
I would recommend this to a friend - Pros mentioned:Cleaning performance
Rated 5 out of 5 stars
Best invention ever
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works like a dream I could never keep my floors clean on my own so glad my husband bought me this as a gift for Christmas
I would recommend this to a friend Rated 4 out of 5 stars
Great product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very efficient while operating. Does pose an annoyance when you have to swap the mop pad off to vacuum and required to but it back on after
I would recommend this to a friend- Pros mentioned:Cleaning performance
Rated 3 out of 5 stars
Shaek vac mop
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Lobe the robots wish the mapping was better and it didnt have so many error messages adbout a cliff nearby or goofy stuff.. cleans decent
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Example 1 - Shark
Hello,
Thank you for taking the time to leave a review.
We're so sorry to hear that the mapping isn't the best. We will absolutely share your feedback with the relevant teams for consideration on future products.
Kind regards,
Shark Clean
Rated 5 out of 5 stars
Love it!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is like having an extra set of hands! I love it, I can start working in one area and it starts in another
I would recommend this to a friend