Customer Ratings & Reviews

Vacuums and mops hard surfaces fairly well. Highly recommend, especially during discount season.

It does the job, but the app is so slow. Also, I thought I'd be able to run some errands and come back to clean floors...no. I have to supervise this to help it stay in a specific area. I wish I can use the app to send it to a specific point on the map. Lots of compartments to clean out too. Sort of high maintenance. Not worth the $ for me :(

I actually bought this for my mother who has trouble vacuuming with a regular vacuum. I tried it at my house first to see how it worked and decided to keep it. OMG lol sorry, Mom. Looks like I will have to purchase another one. Love it!

So far so good, setting up zones can be tricky but for the most part it does goid at mopping and sweeping

Works excellent if your dogs a heavy shedder I would just recommend doing a just vacuum pass then vacuum and mop

The vacuuming feature works well, though it seemes to get confused on mapping sometimes. The mopping function is not very strong but for basic maintenance its on.

Right out of the box it worked GREAT, within 2 weeks it she developed a drinking problem. Constantly stuck, sometimes on phantom items, spinning in circles, would only travel about 2 feet from her home. Granted, those 2 square ft look amazing. This is my second and was an upgrade to the one I have had for years without issue.

Easy to use and does a great job! I have dog who sheds and a cat and am in an area with lots of wind and dust from construction- this model sweeps up all dust and pet hair daily and is easy to empty! Love it!

Bought this for my wife and she says it’s the best gift ever!!! Works really well and fits our needs, also crawls over small thresholds with no problems! Best Buy dropped the price and ended up paying just under 400 dollars. Great Deal!!!!

Works great!!! On occasion gets a little lost but over all works good for what we need it to! Adjusts to kid toys and will go around em if the are in the way. Have not had any clogs from hair and we have a dog as well. Easy to clean

Weve had this for 8 months now. The mop attachment did mess up, but shark replaced it quickly after walking me through the teoubleshooting steps. Hasnt failed since. The shark app could use some work but the vacuum is great

I bought this for a Christmas present for my daughter and she absolutely loves it. She's using it now as we speak.

Great for picking up dog fur help mop aswell i recommen

I have vinyl hardwood all through my apartment. I also have an American bully that loves to drink water and make a mess throughout the house. Wife was getting tired of mopping everyday, so we invested in this BEST IDEA EVER, COMPACT AND RELIABLE! A mop doesn’t get touched anymore

Excellent device. Saves so much time from manually cleaning up after a busy family and two hyper dogs.

Love that it can sweep and mop at the same time. Also its not that noisy! We recommend this robot!

Great for if you have pets and hardwood floors! Does good on our carpet as well but sometimes the mop setting has a hard time identifying where a large rug is. Makes the upkeep so much easier!

This is a very good vac/mop robot. I had to replace my IHome robot after it died on me and I bought the Shark robot to replace it. The Shark does a much better job at vacuuming and mopping works great. My opinion is it's a keeper.

I have waited a year and a half to see how this lasts before actually writing. I use to own a roomba but ended up getting this because it could do both vacuum mode or mop mode. Mop mode is not use as regularly in my home but my god does this help with daily cleaning and spot cleaning as needed. The mop mode is great and useful we just don’t go through the very minimal effort of swapping the containers. With that being said, this is not a fault of the machine but rather my laziness. When I have the mop set up etc, I’m not sure if this is better or same as my mom idea mopping.

We had high hopes when we purchased our first Shark robot vacuum. We already had a traditional Shark vacuum cleaner so we were expecting a good experience. Unfortunately the Shark robot vac did not live up to Shark standards. We expected the mapping to take time and be a fairly arduous process and it was. After our house was mapped we proceeded to cleaning. Unfortunately this was also an arduous process based on poor app functionality and instructions. On the bright side, after hours of frustration, the Shark did clean our carpeted areas well. Next up was mopping and once again due to poor app functionality and instructions the mopping function was also arduous for the same reasons. After multiple attempts and much trial and error we finally got our robot vac working well. Unfortunately the next time we logged into the app, all of our room definitions and carpet vs mopping definitions were gone. Believe the other reviews that complain about the app functionality. This is a bad product. Ignore the Shark name and reputation as it pertains to traditional vacuums become this robot vac is very far below Shark standards. Our next reboot vac will not be a Shark.