Customer Ratings & Reviews
- Model:
- RV2610WA
- |
- SKU:
- 6514530
Customer reviews
Rating 4.2 out of 5 stars with 1083 reviews
(1,083 customer reviews)Rating by feature
- Value4.2
Rating 4.2 out of 5 stars
- Quality4.3
Rating 4.3 out of 5 stars
- Ease of Use4.3
Rating 4.3 out of 5 stars
Customers are saying
Customers appreciate the Matrix Plus 2-in-1 Robot Vacuum & Mop, especially its mopping capabilities that avoid carpets, overall performance, and ease of use. The mapping feature and quiet operation are also well-received. However, some customers have concerns about its navigation, battery life, and the functionality of the app, as well as its ability to avoid obstacles.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Mopping
Rated 5 out of 5 stars
Great Deal
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely Love! Had a basic IRobot before and so glad that I chose Shark! It does all the cleaning for me!
I would recommend this to a friend Rated 5 out of 5 stars
Vaccum
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent vaccum and mop to maintain hair. I have a corgi and she constantly sheds this has allowed me to not have to vaccum and mop everyday
I would recommend this to a friendRated 5 out of 5 stars
Excellent!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My new favorite household tool. Covers almost 1000sqft in a single charge.
I would recommend this to a friend- Pros mentioned:Mopping
Rated 5 out of 5 stars
Shark vacuum
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The application setup is kind of confusing but the vacuum does a great job cleaning the floors.
I would recommend this to a friend - Pros mentioned:Overall performance
Rated 5 out of 5 stars
So far so good
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is one of the best purchases we’ve made! We have been using our shark matrix since we bought it. It’s been working great
I would recommend this to a friend Rated 5 out of 5 stars
Life Saver
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Never owned one! I will never not have a robot vacuum, setup was very simple, app is simple to use.
I would recommend this to a friendRated 5 out of 5 stars
Great product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works great on commercial carpet. Learns the area quickly and improves each time it is ran.
I would recommend this to a friend- Pros mentioned:Ease of use
Rated 5 out of 5 stars
Shark smart vacuum-mop
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works well and was easy to set up. Use it everyday and set the schedule. Does not get stuck. Mop function works well also.
I would recommend this to a friend Rated 5 out of 5 stars
Great
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I absolutely love it; it does an amazing job. I rotate the extra pads in the washer to keep them fresh. I initially bought an iRobot, but it didn't quite meet my expectations. Since switching to a Shark vacuum, which was also more budget-friendly, I've found it to be far more effective for my needs. If you shed a lot of hair lol, you will need to remove them from the rollers every once in a while. An error comes up saying the roller is stuck.
I would recommend this to a friend- Pros mentioned:Mopping
Rated 5 out of 5 stars
Cleans up pet hair well
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.LOVE LOVE LOVE my shark! It was easy to set up and does a fabulous job cleaning up . We even have pet hair that it deals with easily.
I would recommend this to a friend - Pros mentioned:Ease of use
Rated 5 out of 5 stars
Shark Robot Vacuum
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I find this item easier to use and I love it. I like it better than my previous Neato robot vacuum.
I would recommend this to a friend - Pros mentioned:Mopping
Rated 3 out of 5 stars
Shark.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its good, it works like it should. No regrets. Two thumps up
I would recommend this to a friend - Pros mentioned:Mopping
Rated 5 out of 5 stars
Sharkee
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It works great, especially the mop up feature. The app is great you can identify every room, clean certain areas from your phone or tablet.
I would recommend this to a friend - Pros mentioned:Mopping
Rated 5 out of 5 stars
Shark matrix
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It does good as a vacuum even with our furniture and other things around. We have not tried the mop yet.
I would recommend this to a friend Rated 5 out of 5 stars
Mi baby shark vacuum robot I recommend it full.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love how clean I recommend it. And more if you have a pet, it leaves you with the floor spotless.
I would recommend this to a friend- Pros mentioned:Overall performance
Rated 5 out of 5 stars
This deals simplified my life.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent , works according with the expectation, excellent service in the store.
I would recommend this to a friend - Pros mentioned:Mopping
Rated 5 out of 5 stars
Best Purchase
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best purchase, it works at about 98% missing some tricky areas, and not being able to remove super tough stains. Very satisfied overall.
I would recommend this to a friend - Pros mentioned:Mopping
Rated 5 out of 5 stars
5 Star Product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing item. Does the work and never complains :)
I would recommend this to a friend - Cons mentioned:Navigation
Rated 1 out of 5 stars
Had less than a month and stopped working
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We thought Shark was a quality product but have had less than a month and the robot will not find its dock. On top of that Best Buy only gives 15 days to return and this happened on day 17. I purchased the warranty through geek squad but since the machine has a manufacturer warranty it has to go through Shark. So I will not buy another Shark but I will NOT be shopping at Best Buy when Amazon has 30 days and so far in my experience better customer service!
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hi Naomi,
Thank you for taking the time to share your experience with the Shark Matrix Plus Robot Vacuum & Mop. We're truly sorry to hear about the difficulty with the robot finding its dock and the frustration you've encountered with the return process and service coordination.
We understand how disappointing it is when expectations for performance and support aren't met. We’d appreciate the opportunity to assist you directly with your unit under the manufacturer warranty. Please contact our dedicated Robot Support Team at 1-888-228-5531, and we’ll do our best to make this right for you.
Kind regards,
Shark Clean
- Pros mentioned:Mopping
Rated 5 out of 5 stars
Best thing ever
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Literally saves me so much time with four dogs, works so good, and the mop works good too! I cant think of a better way to spent money
I would recommend this to a friend














