Customer Ratings & Reviews
- Model:
- RV2610WA
- |
- SKU:
- 6514530
Customer reviews
Rating 4.2 out of 5 stars with 1142 reviews
(1,142 customer reviews)Rating by feature
- Value4.2
Rating 4.2 out of 5 stars
- Quality4.3
Rating 4.3 out of 5 stars
- Ease of Use4.3
Rating 4.3 out of 5 stars
Customers are saying
Customers appreciate the Matrix Plus 2-in-1 Robot Vacuum & Mop, especially its mopping capabilities that avoid carpets, overall performance, and ease of use. The mapping feature and quiet operation are also well-received. However, some customers have concerns about its navigation, battery life, and the functionality of the app, as well as its ability to avoid obstacles.
This summary was generated by AI based on customer reviews.
Rated 5 out of 5 stars
Good Product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome so far way better that my old Neato. I have not used the mop attachment yet. But, the vacuum has been great.
I would recommend this to a friendRated 5 out of 5 stars
Cleaner
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really good! It helps clean the house and empties itself.
I would recommend this to a friendRated 5 out of 5 stars
it does its purpose
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.loads of waste storage. so glad I upgraded to this so i dont need to constantly empty out the waste I have not yet used the mop feature
I would recommend this to a friend- Cons mentioned:Obstacle avoidance
Rated 4 out of 5 stars
Great value
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Gets stuck on socks easily, but no complaints outside of that! Picks up dog hair very well
I would recommend this to a friend - Pros mentioned:Mopping
Rated 5 out of 5 stars
Shark AI 2in1
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This product makes life so much easier! Cleans wonderfully! I am completely satisfied with my purchase and even plan to buy my daughter and son in law one for Christmas!
I would recommend this to a friend - Pros mentioned:Ease of use
Rated 4 out of 5 stars
Great shark
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great item and it works real good very easy to set up
I would recommend this to a friend - Pros mentioned:Ease of use
Rated 5 out of 5 stars
Shark Vacuum
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely love the vacuum! Does a great job and is easy to set up even for a non tech person like myself.
I would recommend this to a friend Rated 5 out of 5 stars
Suzy
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was skeptical about robot vacuums. My wife and I are pleasantly surprised. It isn't perfect, but does a great job. We haven't asked it to mop yet. She actually learns a bit as she vacuums each time.
I would recommend this to a friend- Pros mentioned:Overall performance
Rated 5 out of 5 stars
Best thing I’ve ever bought
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have never liked the rumbas at all. Bought a shark and was blown away by the performance way better than the competitors 115,000% recommend the shark over any other robot vacuums
I would recommend this to a friend - Pros mentioned:Mopping
Rated 4 out of 5 stars
Its ok.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So the vac and mop work great. But the fact you have to swap out the mop. Or the vacuum kinda sucks.
No, I would not recommend this to a friend - Pros mentioned:Mopping
Rated 5 out of 5 stars
Great product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Working great. Does an excellent job of cleaning and vacuuming. Definitely worth it. Would recommend to get.
I would recommend this to a friend - Pros mentioned:Mopping
Rated 5 out of 5 stars
Great Deal
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely Love! Had a basic IRobot before and so glad that I chose Shark! It does all the cleaning for me!
I would recommend this to a friend - Pros mentioned:Overall performance
Rated 5 out of 5 stars
Triple love!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love love love love it ! How’s that for a review ? Wish I got one sooner. Shonda in Sanger Texas
I would recommend this to a friend Rated 5 out of 5 stars
Great Purchase
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am enjoying. Customer service was great as always at the Wilson, NC Best Buy.
I would recommend this to a friend- Pros mentioned:Overall performance
Rated 5 out of 5 stars
So far so good
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is one of the best purchases we’ve made! We have been using our shark matrix since we bought it. It’s been working great
I would recommend this to a friend - Pros mentioned:Mopping
Rated 5 out of 5 stars
Shark vacuum
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The application setup is kind of confusing but the vacuum does a great job cleaning the floors.
I would recommend this to a friend - Pros mentioned:Ease of use
Rated 5 out of 5 stars
Shark smart vacuum-mop
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works well and was easy to set up. Use it everyday and set the schedule. Does not get stuck. Mop function works well also.
I would recommend this to a friend - Pros mentioned:Mopping
Rated 5 out of 5 stars
Cleans up pet hair well
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.LOVE LOVE LOVE my shark! It was easy to set up and does a fabulous job cleaning up . We even have pet hair that it deals with easily.
I would recommend this to a friend Rated 5 out of 5 stars
Great
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I absolutely love it; it does an amazing job. I rotate the extra pads in the washer to keep them fresh. I initially bought an iRobot, but it didn't quite meet my expectations. Since switching to a Shark vacuum, which was also more budget-friendly, I've found it to be far more effective for my needs. If you shed a lot of hair lol, you will need to remove them from the rollers every once in a while. An error comes up saying the roller is stuck.
I would recommend this to a friendRated 3 out of 5 stars
Extra work to add mop attachment
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Im not a fan of having to attach and detach the mop attachment ti vacuum thhe floor. Had i know i had to do this, i never would've purchased
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hi Katrina,
Thank you for taking the time to leave a review.
We sincerely understand where you're coming from regarding the pad needing to be attached to the Matrix 2-in-1 robot every time you want to use it for mopping your floors. However, we kindly recommend our PowerDetect 2-in-1 robot with NeverTouch Pro Base, model RV2820ZE. This robot not only automatically empties debris into the 60-day capacity bin but also automatically refills its own water tank for up to 30 days and washes and dries the mopping pad after every clean. You can find it available on our website. If you need any help with your Matrix, please don't hesitate to reach out to our team by phone at 1-800-668-9600; we'd be more than happy to help.
Kind regards,
Shark Clean














