Customer Ratings & Reviews

Absolutely worthless. I never can go to or find the dock, battery doesn’t last, floors are dirtier after it “mops”. Yes, I clean the pads, the unit, the dock, the sensors. These things are absolute garbage. In fact, Shark/Ninja has been on a decline. I will ever buy another one of these again.

Shark - Matrix Plus 2-in-1 Robot Vacuum & Mop with Sonic Mopping, Matrix Clean, Home Mapping, HEPA Bagless Self Empty, WiFi - Black is Good

Very expensive gadget for a short lifespan. It stopped mopping (liquid feeding mechanism) in 5 months. It was pretty good at moping when it was working. Not very intelligent route algorithms and would stuck time after time (chair, stairs, carpet) but not very annoying.

I have two German shepherds that shed a TON. This vacuum helps tremendously with keeping the hair swept up and the added dirt bin is so handy. The mopping feature isn’t the greatest as you can only mop in targeted areas but the other then that it’s great!

With 2 very shedding dogs in the house and an extremely busy schedule it’s great to come home every day to vacuumed floors. It does a great job and has relieved me have having to vacuum

Love the shark so far, the vacuuming feature is great, however the mop attachment can be temperamental

Works better than most, still has issues wanting to climb certain table legs and doesn't do well on thresholds from room to room.

Seems to be stronger than other brand man around stuff better

quite and very thorough. Loving it's performance! Highly recommend.

Is super easy to set up and clean super 100% recommend.

This robot is great my floors have never looked better and saves me so much time. Im so glad i got one that mops and vaccums! Replaced my 6 year old robot vaccum and this one is sooo much better! I love it!

Absolute trash. It worked for a few weeks then it stopped and now it’s not longer in the return window. I will set it to vacuum a room and it will end up in rooms that I didn’t set it to. Also when I set it to vaccum and area it doesn’t do the whole area, after a few minutes it will say returning to doc, and when it shows the map of what it cleaned, it says it cleaned the whole area even though it didn’t even enter some areas that I set it to. It will randomly not be able to find the doc. Other times, when it’s done cleaning it will say returning to doc but it ends up roaming the house in areas I never even set it to, and since it says returning to doc on the app, I can’t make it return to doc. I have to pick it up and take it to the doc. It also says it hold two months of debree in the base but after two weeks it wouldn’t vacuum anymore until I emptied it and when I did, it wasn’t even full. It is supposed to be able to detect things in its way, but it constantly get stuck trying to get over the base of a lamp instead of just going around, or getting caught by the legs of the chairs. Instead of just giving up and going around it will stay like that, running into whatever it is until I go and physically move it. Because of alll these problems I can’t even set it to clean when I’m not home. I expected a lot more especially for the price. I feel like it really messes with you too because it works for a few weeks and by time it starts having issues it’s too late to return. I saw a lot of people say this but decided to take a chance anyway and I wish I wouldn’t have.

Love the machine, cleans well, app needs a little work, but over would buy again.

Love this shark vacuum it’s very easy to use and the setup took no time at all have recommended to multiple friends and family

Best purchase ever. I love being able to have the robot do some of the cleaning. I have 3 littles needless to say keeping on top of the floors was a ton of work. The shark vac mop robot does the job.

I love it. Made easy my life. Don’t need to worried about dust

Great vacuum! Does everything it was advertised to do. No regrets. Should have gotten it sooner

Only thing it's missing is auto-cleaning the mop stuff, but at this price point, I can't complain. It cleans well, works great, replaceable pads are a huge bonus.

This is one of my favorite things to have in my home. It works great and helps keep my floor clean.

Easy to use, love it,make my life easier love the cleaning part the most