Skip to contentGo to Product Search
Gift Ideas
Main Content

Customer Ratings & Reviews

$349.99
Save $350
The comparable value is $699.99

Customer reviews

Rating 4.2 out of 5 stars with 1250 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

Pros mentioned filter

Cons mentioned filter

80%would recommend to a friend

Customers are saying

Customers praise the Matrix Plus 2-in-1 Robot Vacuum & Mop for its mopping capabilities, overall performance, and ease of use. The mapping feature, quiet operation, and vacuuming functionality also receive positive feedback. However, some customers have expressed concerns regarding navigation, battery life, and the app's functionality. Additionally, a few users noted issues with obstacle avoidance.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 32 Showing 621-640 of 1,250 reviews
  • Rated 5 out of 5 stars

    Great vacuum

    |
    |
    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product to vacuum your home, would recommend this to everyone.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Shark Robot Vac

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Product works great on hardwood and carpet, runs every day, even picks up kitty litter

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing little helper

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely love this unit. I switched from iRobot to shark and I could not be happier the precision when it comes to mapping is flawless. I’ve had no issues yet and it’s been over two months.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    100

    |
    |
    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This I Very helpful I No need to clean by myself

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Robot Vaccum for your money

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After getting the correct product it works great. Even the app is perfect

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Would recommend

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product works great! Never dissapoints! Definitely reccomend!

    I would recommend this to a friend
  • Pros mentioned:
    Mapping

    Rated 5 out of 5 stars

    Floor cleaner

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    overall it works great the mapping and cleanings of the whole house . would buy it again

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Shark vacuum

    |
    |
    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cleans ok. Leave floor wet and needs constant refills.

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hi William,
      Thank you for reaching out. We understand how inconvenient it can be when your RV2610WA leaves the floor wet and needs frequent refills, and we’d like to help get this resolved for you. Please give our support team a call at 1‑855‑427‑5127, Monday to Friday, 9 a.m. to 9 p.m. ET | Saturday, 9 a.m. to 6 p.m. ET, so we can take a closer look and assist further.
      Kind regards,
      Shark Clean

  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    worth every penny

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    single man with a muddy dog. this thing has saved me 30+min every day from having to mop and vac, even with a hairy german sheperard it handles it with no issue

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good Combo Vac/Mop

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good vacuum and mop. It needs a bigger water storage tank. It should still run when the water runs out. It doesn't.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Good Helper

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This works very well!! I loved it, helped keep the home clean.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Must buy!

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This thing sucks!! It picks up more sand than our upright. The app interface is very user friendly. Setting up zones and schedules is easy to navigate which is a huge plus. We will be purchasing a second one so we can do the whole house on one charging.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Long hair cats- no problem!

    |
    |
    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this robot vacuum. It does an excellent job with long haired cats. I researched several before this purchase and I am happy I chose this one

    I would recommend this to a friend
  • Cons mentioned:
    Navigation

    Rated 2 out of 5 stars

    Not as good as my NON-Shark

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It mops and vacuums, but when the water runs out it does not continue to vacuum. I am so disappointed. My old robot was not a shark and when the water ran it, it at least continued to complete the vacuum portion. My old application and robot also showed me which room it was in. I had no problem setting it to run and then leave. I cannot do that with the Shark. I have to stay home so I can refill the water when I want to mop.

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hello,

      We appreciate your feedback and thank you for your review. We are sorry to learn that you are not satisfied with your Shark Robot. Your comments will be shared with the relevant teams for consideration in future designs. If you require any help with your product, please reach out to our team at 1-888-228-5531.

      Kind regards,
      Shark Clean

  • Cons mentioned:
    Connectivity

    Rated 3 out of 5 stars

    Vacation

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Yes so happy to receive this product but every time I tried to connect to email we could never to connect to the internet It is pretty sad when the geek squad couldn't even get connected to the internet. He kept changing password then tried to call and it kept giving our Baby

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hello,
      Thank you for taking the time to leave a review.
      We're so sorry to hear that you’re having trouble with your Shark - Matrix Plus 2in1 Robot Vacuum. Please reach out to our team by phone at 1-855-427-5127, we'd be happy to look into this for you.
      Kind regards,
      Shark Clean

  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Great technology

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like having the ease of working the vacuum through my phone. Great purchase!

    I would recommend this to a friend
  • Cons mentioned:
    Navigation

    Rated 2 out of 5 stars

    Not worth the price

    |
    |
    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really miss my old Shark vacuum. This new one constantly bumps into everything and has gotten pretty scratched up as a result. It often refuses to run on schedule or even when I command it to via app or button press. Plus, it doesn't pick up dirt and debris as well as I’d hoped. I keep it clean, so clogging isn’t the issue. I'm just tired of watching it run into obstacles and damage itself, especially considering how much it cost.

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hello Alyshia,
      Thank you for taking the time to leave a review.
      We would feel the same in this situation and we’d like to help you with your Shark Matrix. Please reach out to our team by phone at 1-855-427-5127, we'd be happy to look into this for you.
      Kind regards,
      Shark Clean

  • Rated 5 out of 5 stars

    Great robot vac

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really like this vac. Love the BAGLESS self empty. Not many offer this feature. Seems to pick up well overall. Works well on carpet for a robot. We have 2 dogs. Haven’t tried the mop feature yet. Would highly recommend if you have pets!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Robo

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good and it's helpful in cleaning the house. Fixing is easy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great vacuum

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy with it. I have the floor plan set for downstairs, I'm able to take into other rooms not specified on floor plan. I waited till it was on sale and got it for a great deal

    I would recommend this to a friend