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Customer Ratings & Reviews

Your price for this item is $699.99

Customer reviews

Rating 4.2 out of 5 stars with 1145 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

Pros mentioned filter

Cons mentioned filter

81%would recommend to a friend

Customers are saying

Customers appreciate the Matrix Plus 2-in-1 Robot Vacuum & Mop, especially its mopping capabilities that avoid carpets, overall performance, and ease of use. The mapping feature and quiet operation are also well-received. However, some customers have concerns about its navigation, battery life, and the functionality of the app, as well as its ability to avoid obstacles.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 33 Showing 641-660 of 1,145 reviews
  • Pros mentioned:
    Mapping

    Rated 5 out of 5 stars

    Shark matrix

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great, good suction and maps room well, mopping attachment not used yet.

    I would recommend this to a friend
  • Pros mentioned:
    Mopping

    Rated 5 out of 5 stars

    Amazing

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its amazing. Easy to use and gets everything off floors. Have floor looking amazing.

    I would recommend this to a friend
  • Pros mentioned:
    Mopping

    Rated 5 out of 5 stars

    NEED THIS

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    WILL NEVER LIVE WITHOUT THIS IN MY HOUSE AGAIN! WE HAVE THREE DOGS AND CHILDREN! EVERY MORNING WE WAKE UP TO CLEAN FLOORS

    I would recommend this to a friend
  • Pros mentioned:
    Mopping

    Rated 5 out of 5 stars

    Shark Matrix Vac/Mop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It does a real nice job mopping, don't have to redo any areas or spot clean anything.

    I would recommend this to a friend
  • Pros mentioned:
    Mopping

    Rated 3 out of 5 stars

    Clean good, poor map.

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the cleaning hate the mapping. Seems to get lost more often than I like. Problem didnt notice until after return period. Overall, i love it but if mapping was better would be amazing.

    I would recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hello,
      Thank you for taking the time to leave a review.
      We're so sorry to hear that you aren't happy with your Shark - Matrix Plus 2in1 Robot Vacuum & Mop. We will absolutely share your feedback with the relevant teams for consideration on future products. If you need any help with your product, please don't hesitate to reach out to our team by phone at 1-855-427-5127.
      Kind regards,
      Shark Clean

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Lol A temporary replacement (W)

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Need I say anything amazing technology easy to use and setup especially on the app through your IPhone/android

    I would recommend this to a friend
  • Pros mentioned:
    Mopping

    Rated 5 out of 5 stars

    Shark cleaner

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cleans great and seems to mop floors good qould recommend

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great Robot

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We installed wooden floors and have been using the sweeper since. Wife loves it which means i love it. Havent used the mop part yet. No manual to tell us how.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Life Saver

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Never owned one! I will never not have a robot vacuum, setup was very simple, app is simple to use.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My new favorite household tool. Covers almost 1000sqft in a single charge.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great on commercial carpet. Learns the area quickly and improves each time it is ran.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great item

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great, both the vacuum and the mop. So glad i purchased this model

    I would recommend this to a friend
  • Pros mentioned:
    Mopping

    Rated 5 out of 5 stars

    Totally Worth It!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This thing is a GAME CHANGER when it comes to dog hair! I am amazed at how much hair it picks up that I never noticed was on the floor even after sweeping with a broom.

    I would recommend this to a friend
  • Pros mentioned:
    Mapping

    Rated 5 out of 5 stars

    Works great

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love how it maps out your house so you can designate each room. You can also set it to only mop certain places and it has a great spot feature

    I would recommend this to a friend
  • Pros mentioned:
    Mopping

    Rated 5 out of 5 stars

    Excellent!!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent robot. Smart and effective. I was hesitant about the “mopping”, but it has proven to be a great addition for both vacuuming and mopping. Highly highly recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Amazing

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing! Easy to use. They could launch an item that didn't require manually changing the vacuum cleaner and mop.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Mi baby shark vacuum robot I recommend it full.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love how clean I recommend it. And more if you have a pet, it leaves you with the floor spotless.

    I would recommend this to a friend
  • Pros mentioned:
    Mopping

    Rated 5 out of 5 stars

    Shark vacuum

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it! Does a great job, I have pets and little kiddos and it gets it all!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good item

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very loud. Like the self emptying. I really like the fact that it is self emptying, though.

    I would recommend this to a friend
  • Pros mentioned:
    Mopping

    Rated 5 out of 5 stars

    Shark Robot

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works wonderfully, clean and mops better than I could have

    I would recommend this to a friend