Customer Ratings & Reviews
- Model:
- RV2610WA
- |
- SKU:
- 6514530
Customer reviews
Rating 4.2 out of 5 stars with 1085 reviews
(1,085 customer reviews)Rating by feature
- Value4.2
Rating 4.2 out of 5 stars
- Quality4.3
Rating 4.3 out of 5 stars
- Ease of Use4.3
Rating 4.3 out of 5 stars
Customers are saying
Customers appreciate the Matrix Plus 2-in-1 Robot Vacuum & Mop, especially its mopping capabilities that avoid carpets, overall performance, and ease of use. The mapping feature and quiet operation are also well-received. However, some customers have concerns about its navigation, battery life, and the functionality of the app, as well as its ability to avoid obstacles.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Mopping
Rated 5 out of 5 stars
Shark 2 in 1 Robot Vacuum and Mop
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought the Robot Vacuum & mop to use in our home. The vacuum portion is the part we have used. Getting ready to use the mop portion. Works really well!
I would recommend this to a friend - Cons mentioned:Battery life
Rated 2 out of 5 stars
Light duty and confused
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We have another Shark robot vacuum w/o the mop feature and 30 day storage bin. Very happy with it, so we purchased this one for the other floor that needs weekly mopping. Sadly, it did not perform well. It seemed to be easily confused for mapping, where our other is just fine, and the mopping itself was more trouble than it was worth to swap out the unit for charging and emptying the dust bin. It does a delicate damp mop drag, and really doesn't justify the effort for the minimal effect. And, last but not least. The battery isn't robust enough to do one full mopping pass of a 700 sq ft. floor area Our other has no battery issues at all. Oh well. We returned it after two weeks.
No, I would not recommend this to a friend Rated 5 out of 5 stars
happy husband
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.awesome vac, takes so much time off my hands, lets me pay more attention to my husband.
I would recommend this to a friend- Cons mentioned:Navigation
Rated 2 out of 5 stars
Not happy
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The brush roll is constantly getting stuck and I’ve had to replace the spinning brushes on it twice because they fall off. It doesn’t go back to the home base when it’s done, instead it stops right in front of it. Not happy to have spent $600+ dollars on it and it not do what I bought it for. We have 2 large dogs and the hair is hard to keep up with. I was hoping this would help.
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello,
Thank you for taking the time to leave a review.
We're sorry to hear about your experience with your robot. Please reach out to our team by phone at 1-888-228-5531, we'd be happy to look into this for you.
Kind regards,
Shark Clean
- Cons mentioned:Battery life
Rated 3 out of 5 stars
Needs improvement
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Missed spots, app needs work, could have better suction power, battery doesn’t last
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello. Thank you for your time in providing feedback. We sincerely apologize that your Robot vacuum is not working as intended. Please contact our team via phone at 1-855-427-5127, and we will gladly investigate this for you.
Kind regards,
Shark Clean
- Pros mentioned:Mopping
Rated 5 out of 5 stars
Fabulous!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It helps me to clean the house in every corner. It facilitated my housekeeping duties after I got back from work.
I would recommend this to a friend - Pros mentioned:Mopping
Rated 5 out of 5 stars
SHARK VACUUM AND MOP
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.BEST ROBOT I BOUGHT YET NO PROBLEM OUT OF THIS ONE WOULD RECOMMEND
I would recommend this to a friend Rated 3 out of 5 stars
Vacuum
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Vacuum did really well for the first 2 months but then received an error code with no solution. Bestbuy did really good and refunding us for the purchase!
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello Daniel,
Thank you for taking the time to leave a review.
We're so sorry to hear that you were having trouble with your Matrix Plus, and that you’ve returned the product as a result. We will absolutely share your comments with the relevant teams for consideration on future products, and we hope you’ll give our products another try in the future.
Kind regards,
Shark Clean
- Pros mentioned:Overall performance
Rated 5 out of 5 stars
Cleans Very Well
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was skeptical at first until I saw it work. I had my son set it up and it works very well.
I would recommend this to a friend - Pros mentioned:Ease of use
Rated 5 out of 5 stars
Soccer mom
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to setup! One less task on my extensive to to list!
I would recommend this to a friend - Pros mentioned:Mopping
Rated 5 out of 5 stars
Awesome
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This thing picks up all my dogs hair a lot easier than sweeping the floor and the mop is great for the little stuff
I would recommend this to a friend Rated 1 out of 5 stars
Not Good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If it runs out of water it will completely stop and won't continue vacuuming at least, until you refill the water. Didn't fit under the couches. It had setup the map and still failed to recognize a footstep , instead it "detected a cliff" and completely stopped until I got to it and pressed the clean button.
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello,
Thank you for your valuable feedback.
We regret to hear that your experience with your Shark Robot Vacuum has not been satisfactory. Your comments will be shared with the appropriate teams to help us improve our future designs. If you still require assistance with your unit, please reach out to our support team at 1-888-228-5531.
Kind regards,
Shark Clean
- Cons mentioned:Obstacle avoidance
Rated 5 out of 5 stars
Great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Remove small obstacles such as scales and small carpets. It gets on them partially then gets stuck.
I would recommend this to a friend Rated 5 out of 5 stars
Best friend
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The best decision that I made I recommend 100% to everyone
I would recommend this to a friend- Pros mentioned:Mopping
Rated 5 out of 5 stars
Great silver super Shark!!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Super Shark! So far doing great with everything! Happy with the purchase. AND BY THE WAY, BEST BUY MATCHED A COMPETITOR AND WE SAVED HUNDREDS!!!
I would recommend this to a friend - Pros mentioned:Mapping
Rated 5 out of 5 stars
Nice vacuum.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good mapping and vacuuming. Mopping is not very great compared to other products.
I would recommend this to a friend - Pros mentioned:Overall performance
Rated 5 out of 5 stars
Awesome
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works better than expectedbe because it's amazing and then like so much
I would recommend this to a friend Rated 5 out of 5 stars
Works pretty well
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great product it worth the money, i won't need worry about clean while i'm working
I would recommend this to a friend- Pros mentioned:Mopping
Rated 5 out of 5 stars
I call her "Rosie the Robot"
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love my Shark Robot 2-1 floor vacuum and scrubber. My favorite thing is that it vacuums under beds! Everyone needs this robot!
I would recommend this to a friend - Pros mentioned:Overall performance
Rated 5 out of 5 stars
Power vacuum & mop robot
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product, outstanding performance. I reccomend this product.
I would recommend this to a friend