Customer Ratings & Reviews
- Model:
- RV2610WA
- |
- SKU:
- 6514530
Customer reviews
Rating 4.2 out of 5 stars with 1113 reviews
(1,113 customer reviews)Rating by feature
- Value4.2
Rating 4.2 out of 5 stars
- Quality4.3
Rating 4.3 out of 5 stars
- Ease of Use4.3
Rating 4.3 out of 5 stars
Customers are saying
Customers appreciate the Matrix Plus 2-in-1 Robot Vacuum & Mop, especially its mopping capabilities that avoid carpets, overall performance, and ease of use. The mapping feature and quiet operation are also well-received. However, some customers have concerns about its navigation, battery life, and the functionality of the app, as well as its ability to avoid obstacles.
This summary was generated by AI based on customer reviews.
Rated 5 out of 5 stars
Perfect little helper
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Hired this beauty to help with least desired chore to do around the house. She had some issues with my other shark but we were able to work out a schedule for both so they never run into each other. 10/10
I would recommend this to a friend- Pros mentioned:Mopping
Rated 5 out of 5 stars
Sharkira
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing the shark vacuum and mop really comes in handy it does a good job mopping I recommend this item
I would recommend this to a friend - Pros mentioned:Overall performance
Rated 5 out of 5 stars
Great for dog hair
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great. My dogs hair was driving me crazy. I had purchased another brand previously and it did not do a good job. Too bad I can't give 10 stars. I love it.
I would recommend this to a friend - Pros mentioned:Mopping
Rated 5 out of 5 stars
My favorite
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best , so happy with it , it mops and vaccume all the dirts and cat hair from the floor , the house smells and looks better.
I would recommend this to a friend - Pros mentioned:Mopping
Rated 5 out of 5 stars
Dirt beware of the Shark
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Been really impressed with this unit, does an excellent job cleaning, has had no problems transitioning across different floor types. Pretty happy with my purchase.
I would recommend this to a friend - Pros mentioned:Ease of use
Rated 5 out of 5 stars
Nice
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This product is easy to use and and you can time it and every area of the house you want it to clean
I would recommend this to a friend - Pros mentioned:Overall performance
Rated 1 out of 5 stars
Broke after less than 10 uses
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is my second Shark. First one last 5 years and worked great, this one stopped working 67 days after delivery so I now have to go to Best Buy for service. The extended warranty is useless too.
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hi there, thank you for your review. We're sorry to hear that your Matrix Plus 2-in-1 Robot Vacuum stopped working just 67 days after delivery, especially after having a great experience with your previous Shark vacuum that lasted 5 years. We understand how frustrating it must be to now have to visit Best Buy for service, and that your extended warranty hasn't been helpful. This isn’t the experience we want our customers to have, and we’re eager to help here. Please contact our customer service team at 1-888-228-5531, available Monday to Friday from 9 a.m. to 9 p.m. ET and Saturday from 9 a.m. to 6 p.m. ET. Your concerns have been noted, and we’ll take the appropriate steps to get this resolved. Kind regards, Shark Clean
Rated 4 out of 5 stars
Good buy
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing totally worth it! Cleans my house throughly and save me time!
I would recommend this to a friendRated 5 out of 5 stars
Great value vacuum bot
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great robot. Way better than my old Roomba that had many navigation issues.
I would recommend this to a friendRated 5 out of 5 stars
Best Product for Vaccum and Mopping.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product with the service and price. Best Buy product for vaccum and mopping. Go for it!
I would recommend this to a friend- Pros mentioned:Mopping
Rated 5 out of 5 stars
Vacuum is cool
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great purchase I have 2 units it both sides of my house so I don’t have to move it it does a great job
I would recommend this to a friend Rated 2 out of 5 stars
Not worth the price
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall rating: would not recommend to a friend. Let's start with the vacuum function. We have animals that shed, as well as tiny humans. This vacuum is great for picking up regular floor debris, however, for picking up anything beyond the size of a grain of rice, forget about it. Beads will clatter in the roller for minutes until it gives up and spits it out. Animal hair clogs up the roller and the passage to the bin. Human hair winds itself upon the roller despite its "tangle free" design, rendering the roller useless. Floor edges are left untouched, as if debris is pushed from the middle of the room to the edges and now it's "clean". Now, the mop attachment. Total lifesaver for maintenance mopping. No, it will not scrub your floors to pristine condition, break out your OCedar for that. The robot itself. If you have transition pieces that separate your rooms, the robot will get stuck. Robot has gotten lost in a 2000sqft home, i.e. sent to one room and started moving to complete opposite end of the home. Self-empty base sounds like a jet engine taking off inside your house, only for a clump of hair to be lodged in the pathetically tiny passage from robot canister to base. For something that is intended to make your life easier, it sure does require much more maintenance that using a conventional vacuum and mop. If you're hoping this will aid your household chores, it won't. TL;DR, good in theory, poor in execution, don't buy
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello,
Thank you for taking the time to leave a review.
We're so sorry to hear about your experience with your robot. Please reach out to our team by phone at 1-888-228-5531, we'd be happy to look into this for you.
Kind regards,
Shark Clean
Rated 5 out of 5 stars
Life Changing
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So Ive had this robot for a couple weeks now and its already made so much of a difference! We have many pets, and it gets challenging to have a clean space. This robot picks up cat litter and pet hair from my cats and my fluffy dog. Also picks up other dirt and debris. Works great in our hardwood floors, and also cleans rugs very well. Definitely worth the investment!
I would recommend this to a friend- Pros mentioned:Overall performance
Rated 5 out of 5 stars
brad
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.works great .. my wife absolutely loves it .. i recommend
I would recommend this to a friend - Pros mentioned:Overall performance
Rated 5 out of 5 stars
house is clean
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.best robot I've had so far. Shark is one of my favorite companies and this upgrade has worked perfectly
I would recommend this to a friend Rated 5 out of 5 stars
Shark review
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was hesistant but totally love this device. Have not tried the mop option yet but vacuum part works great.
I would recommend this to a friend- Pros mentioned:Overall performance
Rated 5 out of 5 stars
highly recommended
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.it's an excellent appliance very useful and made our life easier
I would recommend this to a friend Rated 3 out of 5 stars
Shark 2 in 1
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The vacuum is great the mopping,I continue to get error on . Over all it’s okay and still helps clean
I would recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hi Erica,
Thank you for sharing your feedback on the Shark Matrix Plus Robot Vacuum and Mop. We're glad to hear the vacuuming function has been working well for you, though we’re sorry the mopping feature is showing errors. We understand how that can take away from the overall convenience the product is designed to offer.
We’d like to help resolve the mopping issue and get your unit working at its best. Please reach out to our Robot Support team at 1-800-668-9600 so we can assist you further.
Kind regards,
Shark Clean
- Pros mentioned:Mopping
Rated 5 out of 5 stars
Momma’s little helper!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far so good! Haven’t use the mopping function yet. But it vacuums every morning at 8. Love it!
I would recommend this to a friend - Pros mentioned:Mopping
Rated 5 out of 5 stars
Amazing!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I absolutely LOVE this robot, in fact, I love it so much I went back and got another one!
I would recommend this to a friend