Customer Ratings & Reviews
- Model:
- RV2610WA
- |
- SKU:
- 6514530
Customer reviews
Rating 4.2 out of 5 stars with 1211 reviews
(1,211 customer reviews)Rating by feature
- Value4.2
Rating 4.2 out of 5 stars
- Quality4.2
Rating 4.2 out of 5 stars
- Ease of Use4.3
Rating 4.3 out of 5 stars
Customers are saying
Customers praise the Matrix Plus 2-in-1 Robot Vacuum & Mop for its mopping capabilities, overall performance, and ease of use. The mapping feature, quiet operation, and vacuuming functionality also receive positive feedback. However, some customers have expressed concerns regarding navigation, battery life, and the app's functionality. Additionally, a few users noted issues with obstacle avoidance.
This summary was generated by AI based on customer reviews.
Rated 5 out of 5 stars
Excellent purchase
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The best purchase I’ve made, helps me with the cleaning when I’m doing something else.
I would recommend this to a friend- Pros mentioned:Overall performance
Rated 5 out of 5 stars
Top Notch!!
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Product was delivered on time; works like a charm!
I would recommend this to a friend Rated 5 out of 5 stars
Cleaner
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really good! It helps clean the house and empties itself.
I would recommend this to a friend- Pros mentioned:Mopping
Rated 5 out of 5 stars
Great product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Working great. Does an excellent job of cleaning and vacuuming. Definitely worth it. Would recommend to get.
I would recommend this to a friend - Pros mentioned:Overall performance
Rated 2 out of 5 stars
The reservoir latch broke
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It works good but the latch for the resorvoir broke
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hi Stephanie,
Thank you for your feedback! This isn’t our usual standard, we understand how frustrating this must be for the latch of your water tank to break and we’d appreciate the opportunity to make this right. Please contact our Robot customer service team at 1-888-228-5531, available Monday to Friday from 9 a.m. to 9 p.m. ET and Saturday from 9 a.m. to 6 p.m. ET, and we’ll do everything we can to make this right.
Kind Regards,
Shark Clean NA
- Pros mentioned:Mopping
Rated 5 out of 5 stars
Great Deal
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely Love! Had a basic IRobot before and so glad that I chose Shark! It does all the cleaning for me!
I would recommend this to a friend - Pros mentioned:Overall performance
Rated 5 out of 5 stars
So far so good
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is one of the best purchases we’ve made! We have been using our shark matrix since we bought it. It’s been working great
I would recommend this to a friend Rated 1 out of 5 stars
Not worth it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not worth the price, after a month it stopped mopping. It only vacuums now. The app could be better too. My map has erased on its own a few times. It’s truly irritating. I was so excited to get it, now I hate looking at it.
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello Flavia,
Thank you for sharing your experience with us. We understand how frustrating this must be, especially with the app performance and mapping issues after being so excited about your purchase. This isn’t the standard we aim to deliver, and we’d love the opportunity to make things right. Please give us a call at 1-888-228-5531 for dedicated robot support. Our team will work with you to resolve this quickly and restore your confidence in our brand. We’re available Monday to Friday: 9 a.m. – 9 p.m. ET, and Saturday: 9 a.m. – 6 p.m. ET.
Kind regards,
Shark Clean
- Pros mentioned:Overall performance
Rated 5 out of 5 stars
Triple love!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love love love love it ! How’s that for a review ? Wish I got one sooner. Shonda in Sanger Texas
I would recommend this to a friend - Pros mentioned:Ease of use
Rated 5 out of 5 stars
Shark smart vacuum-mop
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works well and was easy to set up. Use it everyday and set the schedule. Does not get stuck. Mop function works well also.
I would recommend this to a friend - Pros mentioned:Mopping
Rated 5 out of 5 stars
Cleans up pet hair well
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.LOVE LOVE LOVE my shark! It was easy to set up and does a fabulous job cleaning up . We even have pet hair that it deals with easily.
I would recommend this to a friend - Pros mentioned:Mopping
Rated 5 out of 5 stars
Sharkee
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It works great, especially the mop up feature. The app is great you can identify every room, clean certain areas from your phone or tablet.
I would recommend this to a friend - Pros mentioned:Mopping
Rated 5 out of 5 stars
Shark vacuum
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The application setup is kind of confusing but the vacuum does a great job cleaning the floors.
I would recommend this to a friend Rated 2 out of 5 stars
It’s okay
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I though it would help with cleaning due to working 3 jobs and full time student and not being home to clean the floors but when I did not use the water leaked from the tank
I would recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hi Jacquelyn,
thank you for your review of your Shark – Matrix Plus RV2610WA. We understand how important it is for your unit to help keep things manageable with your busy schedule, and what you’re experiencing doesn’t seem right. Please give our support team a call at 1‑800‑668‑9600, Monday to Friday, 9 a.m. to 9 p.m. ET | Saturday, 9 a.m. to 6 p.m. ET, so we can assist you further.
Best Regards,
Shark Clean
Rated 5 out of 5 stars
Great
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I absolutely love it; it does an amazing job. I rotate the extra pads in the washer to keep them fresh. I initially bought an iRobot, but it didn't quite meet my expectations. Since switching to a Shark vacuum, which was also more budget-friendly, I've found it to be far more effective for my needs. If you shed a lot of hair lol, you will need to remove them from the rollers every once in a while. An error comes up saying the roller is stuck.
I would recommend this to a friend- Pros mentioned:Ease of use
Rated 5 out of 5 stars
Shark Robot Vacuum
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I find this item easier to use and I love it. I like it better than my previous Neato robot vacuum.
I would recommend this to a friend Rated 5 out of 5 stars
SHARK MATRIX PLUS
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We really like this new shark as the added "vacuum" that is has really makes a nice difference from the older models.
I would recommend this to a friend- Pros mentioned:Mopping
Rated 5 out of 5 stars
Best Purchase
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best purchase, it works at about 98% missing some tricky areas, and not being able to remove super tough stains. Very satisfied overall.
I would recommend this to a friend - Pros mentioned:Mopping
Rated 5 out of 5 stars
Shark matrix
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It does good as a vacuum even with our furniture and other things around. We have not tried the mop yet.
I would recommend this to a friend - Pros mentioned:Mopping
Rated 3 out of 5 stars
Clean good, poor map.
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the cleaning hate the mapping. Seems to get lost more often than I like. Problem didnt notice until after return period. Overall, i love it but if mapping was better would be amazing.
I would recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello,
Thank you for taking the time to leave a review.
We're so sorry to hear that you aren't happy with your Shark - Matrix Plus 2in1 Robot Vacuum & Mop. We will absolutely share your feedback with the relevant teams for consideration on future products. If you need any help with your product, please don't hesitate to reach out to our team by phone at 1-855-427-5127.
Kind regards,
Shark Clean