Customer Ratings & Reviews
- Model:
- RV2610WA
- |
- SKU:
- 6514530
Customer reviews
Rating 4.2 out of 5 stars with 1086 reviews
(1,086 customer reviews)Rating by feature
- Value4.2
Rating 4.2 out of 5 stars
- Quality4.3
Rating 4.3 out of 5 stars
- Ease of Use4.3
Rating 4.3 out of 5 stars
Customers are saying
Customers appreciate the Matrix Plus 2-in-1 Robot Vacuum & Mop, especially its mopping capabilities that avoid carpets, overall performance, and ease of use. The mapping feature and quiet operation are also well-received. However, some customers have concerns about its navigation, battery life, and the functionality of the app, as well as its ability to avoid obstacles.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Navigation
Rated 5 out of 5 stars
smartest dumb guy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great. Shark is kinda dumb sometimes though and gets confused. but over is great
I would recommend this to a friend Rated 5 out of 5 stars
Love it!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.wonderful and accurate. we have a standup shark so love the quality it provides.
I would recommend this to a friendRated 4 out of 5 stars
just sayin'
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.meh...its not worth what we paid for it and there was no instruction manual with it which we had to call the manufacturer....they do not send out paper manuals they send it via email which was a pain in my hoohah but it is what it is
No, I would not recommend this to a friend- Cons mentioned:Navigation
Rated 3 out of 5 stars
Obstacle avoidance-needs improvement
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was okay! Great for the price but it kept hitting my table legs. I took it back.
I would recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello,
Thank you for taking the time to leave a review.
We're very sorry to learn that the RV2610WA was hitting your table legs, which led to your return it. We will certainly share your feedback with the relevant teams for consideration on future products. We hope you'll give our products another try in the future.
Kind regards,
Shark Clean
- Pros mentioned:Mopping
Rated 5 out of 5 stars
Shark
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It works great, very thourough. Works better than our previous vacumn.
I would recommend this to a friend - Pros mentioned:Ease of use
Rated 5 out of 5 stars
Vac
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice fast and easy to use the app quick for setting up
I would recommend this to a friend - Pros mentioned:Mopping
Rated 5 out of 5 stars
Like a perfect maid
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Like my own maid doesn’t miss anything we got new hardwood floors and it keeps em spotless
I would recommend this to a friend - Pros mentioned:Ease of use
Rated 5 out of 5 stars
Love it
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product. Downloaded application and easy to set up.
I would recommend this to a friend - Pros mentioned:Overall performance
Rated 5 out of 5 stars
Excellent moping machine.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought it for $399., Overall, I’n very satisfed with performance and velue.
I would recommend this to a friend - Cons mentioned:Navigation
Rated 1 out of 5 stars
Don’t waste your time or money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped mopping after 2 months. Not for multilevel homes. Have spent more time trying to troubleshoot. I should have just vacuumed and mopped my house myself. Waste of money.
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello Amanda,
Thank you for taking the time to leave your review, we truly appreciate it. We're disappointed to hear that your robot isn’t working and that troubleshooting hasn’t resolved the issue. This certainly isn’t the experience we want our customers to have, and we’re eager to help. Please reach out to us at 1-888-228-5531, where one of our product specialists will be happy to assist you. We hope to restore your confidence in our brand.
Kind regards,
Shark Clean
- Pros mentioned:Mopping
Rated 5 out of 5 stars
Works as it should.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great for daily maintenance. You still need to actually vacuum also. The mop feature is pretty good as well.
I would recommend this to a friend Rated 5 out of 5 stars
I love my Tony Shark!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love “Tony Shark”!! And order and pickup were easy at Best Buy
I would recommend this to a friend- Pros mentioned:Mopping
Rated 5 out of 5 stars
Best investment
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It work very well leaves my floors clean. Looking to buying a second one
I would recommend this to a friend - Pros mentioned:Ease of use
Rated 5 out of 5 stars
Vaccum
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is a machine that help to mantain my house clean and is easy to use.
I would recommend this to a friend Rated 3 out of 5 stars
Mop stopped working
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Mop stopped working after 2 moths of use, I followed all the instructions and still not dispensing water for mopping
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello Diana,
Thank you for taking the time to leave a review.
We're very sorry to hear that the mopping function on your robot stopped working after two months. Could you please give our team a call at 1 800 668 9600? We’d love to help ensure you’re getting the most from your product.
Kind regards,
Shark Clean
- Pros mentioned:Mopping
Rated 5 out of 5 stars
Shark cleaner
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good product those a wonderful job at cleaning my house
I would recommend this to a friend Rated 5 out of 5 stars
The best technology for the Job
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I LoVeeeee the shark vacuum n mop!! The best technology for the Job!
I would recommend this to a friendRated 4 out of 5 stars
works well
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.works well. only complaint is that the vacuum and doc have to be torn apart and deep cleaned or it will get clogged before the base gets full and it is hard to program the different flooring settings when using the mop and vaccume.
I would recommend this to a friend- Pros mentioned:Overall performance
Rated 5 out of 5 stars
Must have!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product a must have Urs like having a maid to do your chores!
I would recommend this to a friend - Cons mentioned:Navigation
Rated 1 out of 5 stars
Robo vac
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I honestly wanted to love this and I just don’t. It gets stuck on everything and doesn’t mop as described.
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hi Joelle,
Thank you for taking the time to share your experience. It’s really disappointing to hear that the vacuum isn’t performing as expected and is releasing dirt and debris. That’s certainly not the kind of experience we want you to have. We’d like to help make this right, please reach out to our support team at 1-800-668-9600 Mon – Fri 9am — 9pm ET | Sat. 9am — 6pm ET so they can assist you further and look into what might be causing the issue.
Kind Regards,
Shark Clean.