Customer Ratings & Reviews
- Model:
- RV2610WA
- |
- SKU:
- 6514530
Customer reviews
Rating 4.2 out of 5 stars with 1146 reviews
(1,146 customer reviews)Rating by feature
- Value4.2
Rating 4.2 out of 5 stars
- Quality4.3
Rating 4.3 out of 5 stars
- Ease of Use4.3
Rating 4.3 out of 5 stars
Customers are saying
Customers appreciate the Matrix Plus 2-in-1 Robot Vacuum & Mop, especially its mopping capabilities that avoid carpets, overall performance, and ease of use. The mapping feature and quiet operation are also well-received. However, some customers have concerns about its navigation, battery life, and the functionality of the app, as well as its ability to avoid obstacles.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Obstacle avoidance
Rated 5 out of 5 stars
Great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Remove small obstacles such as scales and small carpets. It gets on them partially then gets stuck.
I would recommend this to a friend - Pros mentioned:Overall performance
Rated 1 out of 5 stars
Broke after less than 10 uses
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is my second Shark. First one last 5 years and worked great, this one stopped working 67 days after delivery so I now have to go to Best Buy for service. The extended warranty is useless too.
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hi there, thank you for your review. We're sorry to hear that your Matrix Plus 2-in-1 Robot Vacuum stopped working just 67 days after delivery, especially after having a great experience with your previous Shark vacuum that lasted 5 years. We understand how frustrating it must be to now have to visit Best Buy for service, and that your extended warranty hasn't been helpful. This isn’t the experience we want our customers to have, and we’re eager to help here. Please contact our customer service team at 1-888-228-5531, available Monday to Friday from 9 a.m. to 9 p.m. ET and Saturday from 9 a.m. to 6 p.m. ET. Your concerns have been noted, and we’ll take the appropriate steps to get this resolved. Kind regards, Shark Clean
- Pros mentioned:Mopping
Rated 5 out of 5 stars
SHARK VACUUM AND MOP
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.BEST ROBOT I BOUGHT YET NO PROBLEM OUT OF THIS ONE WOULD RECOMMEND
I would recommend this to a friend Rated 4 out of 5 stars
Great vaccuum
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great vacuum and mop combo. My only complaint is that it seems to leave streaks after mopping, but i switched out the cleaner that comes with it with some hot water and vinegar and it works great!
I would recommend this to a friend- Pros mentioned:Ease of use
Rated 5 out of 5 stars
Soccer mom
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to setup! One less task on my extensive to to list!
I would recommend this to a friend - Pros mentioned:Mopping
Rated 5 out of 5 stars
I call her "Rosie the Robot"
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love my Shark Robot 2-1 floor vacuum and scrubber. My favorite thing is that it vacuums under beds! Everyone needs this robot!
I would recommend this to a friend - Pros mentioned:Mapping
Rated 5 out of 5 stars
Nice vacuum.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good mapping and vacuuming. Mopping is not very great compared to other products.
I would recommend this to a friend Rated 3 out of 5 stars
Shark 2 in 1
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The vacuum is great the mopping,I continue to get error on . Over all it’s okay and still helps clean
I would recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hi Erica,
Thank you for sharing your feedback on the Shark Matrix Plus Robot Vacuum and Mop. We're glad to hear the vacuuming function has been working well for you, though we’re sorry the mopping feature is showing errors. We understand how that can take away from the overall convenience the product is designed to offer.
We’d like to help resolve the mopping issue and get your unit working at its best. Please reach out to our Robot Support team at 1-800-668-9600 so we can assist you further.
Kind regards,
Shark Clean
Rated 5 out of 5 stars
Product is price worthy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is very good product on hard wood floors and vinyl floorings, does decent job on carpets. Overall good product
I would recommend this to a friend- Pros mentioned:Overall performance
Rated 5 out of 5 stars
Awesome
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works better than expectedbe because it's amazing and then like so much
I would recommend this to a friend - Pros mentioned:Mopping
Rated 5 out of 5 stars
Vacuum
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does a great job,cleans good in the corners also…easy set good value for the money
I would recommend this to a friend - Pros mentioned:Overall performance
Rated 5 out of 5 stars
Power vacuum & mop robot
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product, outstanding performance. I reccomend this product.
I would recommend this to a friend - Cons mentioned:Navigation
Rated 2 out of 5 stars
Not happy
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The brush roll is constantly getting stuck and I’ve had to replace the spinning brushes on it twice because they fall off. It doesn’t go back to the home base when it’s done, instead it stops right in front of it. Not happy to have spent $600+ dollars on it and it not do what I bought it for. We have 2 large dogs and the hair is hard to keep up with. I was hoping this would help.
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello,
Thank you for taking the time to leave a review.
We're sorry to hear about your experience with your robot. Please reach out to our team by phone at 1-888-228-5531, we'd be happy to look into this for you.
Kind regards,
Shark Clean
- Pros mentioned:Mopping
Rated 5 out of 5 stars
Vacmop
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tgis vac/mop cleans better than expected. We have 2 dogs ans cats and have no conplaints
I would recommend this to a friend - Pros mentioned:Mopping
Rated 5 out of 5 stars
Wonderful item!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This product works amazing!!! It keeps our floors spotless!
I would recommend this to a friend - Pros mentioned:Mopping
Rated 5 out of 5 stars
Shark vaccum/mop
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent vaccum and mop! I like the schedule feature.
I would recommend this to a friend - Pros mentioned:Overall performance
Rated 5 out of 5 stars
Could not be happier!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product! This is my first robo vaccum/mop and we just love it.
I would recommend this to a friend - Pros mentioned:Mopping
Rated 5 out of 5 stars
Shark- No competition!! Amazing
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wow!! This robot vac and Mop blows the competition out of the water.
I would recommend this to a friend - Cons mentioned:Battery life
Rated 3 out of 5 stars
Needs improvement
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Missed spots, app needs work, could have better suction power, battery doesn’t last
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello. Thank you for your time in providing feedback. We sincerely apologize that your Robot vacuum is not working as intended. Please contact our team via phone at 1-855-427-5127, and we will gladly investigate this for you.
Kind regards,
Shark Clean
- Pros mentioned:Overall performance
Rated 5 out of 5 stars
The Shark cleans well!
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not going to lie this thing is pretty nice and makes life a little easier if you don't have to do it yourself.
I would recommend this to a friend