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Customer Ratings & Reviews

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Your price for this item is $299.99
The comparable value price is $699.99

Customer reviews

Rating 4.2 out of 5 stars with 1086 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

Pros mentioned filter

Cons mentioned filter

81%would recommend to a friend

Customers are saying

Customers appreciate the Matrix Plus 2-in-1 Robot Vacuum & Mop, especially its mopping capabilities that avoid carpets, overall performance, and ease of use. The mapping feature and quiet operation are also well-received. However, some customers have concerns about its navigation, battery life, and the functionality of the app, as well as its ability to avoid obstacles.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 36 Showing 701-720 of 1,086 reviews
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Cleaning just got easier

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great. Cleans the floors just as expected makes life easier.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works great

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works excellently love it can vacuum and mop. It runs daily and has helped with dog hair control.

    I would recommend this to a friend
  • Pros mentioned:
    Mopping

    Rated 5 out of 5 stars

    Amazing

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this robot. It’s too efficient! It’s able to clean and mop everything.

    I would recommend this to a friend
  • Pros mentioned:
    Mopping

    Rated 5 out of 5 stars

    Mop

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good vac to sweep the floors with and to mop with to

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great robot

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best robot that you can buy in the store, you never regret for this

    I would recommend this to a friend
  • Pros mentioned:
    Mopping

    Rated 5 out of 5 stars

    new little helper

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great robot vacuum and mop. Set it up on schedule and let it go.

    I would recommend this to a friend
  • Cons mentioned:
    Navigation

    Rated 5 out of 5 stars

    Would buy again

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works like it’s supposed to most of the time. It gets a wild hair and goes places its not supposed to.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Lil robot

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It have made my life so much better. I recommend it highly to moms.

    I would recommend this to a friend
  • Pros mentioned:
    Mopping

    Rated 5 out of 5 stars

    Shark vaccum

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to setup the moping it’s excellent no more dog hair

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Clean clean

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This thing is awesome when it comes to house hold chores. 2 for 1 can’t beat it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best helper at home

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great experience buying the the robot vacuum at Best Buy.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    excellent

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's a real easy to set up and it's real wonderful the way it works I give it 100 of 100

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Shark Robot Cleaner

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does a great job with Vacuum and Mop of floor Works like a charm.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Shark

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love that I can use an app to set this up and it does our cleaning in the evening and self empties!

    I would recommend this to a friend
  • Pros mentioned:
    Mopping

    Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the product and does excellent job at cleaning floors

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    2 in 1

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am happy with it but you have to fill out the cleaning fluid everytime !

    I would recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hello,

      Thank you for sharing your feedback!

      We are sorry to hear that your experience with your Shark Robot has not been the best. We will relay your feedback to our product development teams. If you have any questions or require assistance, please feel free to call us at 1-888-228-5531, and we will be glad to help.

      Kind regards,
      Shark Clean

  • Pros mentioned:
    Mopping

    Rated 5 out of 5 stars

    Cleaning

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this product , cleans my house super good !!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Shark Matrix Robot Vacumm

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    More relaxed cleaning method! highly recommended!!

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Not worth the money

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this with the hope that it could outperform my Roomba and BraveJet, but that is not the case. The idea of having an all in one was appealing, but there are several shortcoming with this. First of all, there's no way to use the base to remove the dirt from the bin when using the mop attachment. The vacuum does not like pet hair at all when using the mop attachment. Somehow the brushes get wet and that mucks up the port for the dirt and pet hair to go into the bin. Rather than tell me that there is an issue, it continues on until finished, and when I go to empty the bin, there is hardly anything in there. When I look inside the unit, there is a blockage of fur. The vacuum attachment works well though. Like the Rumba, it goes back to the base and get the dirt sucked out and then continues. Another annoying area is that it does not recognize carpet with the mop attachment installed. Instead, you have to indicate on the map where it should not mop, which means that the carpet will not get vacuumed until you attach the vacuum attachment. I am going to see if I can return it and get the Rumba all in one. At least that one recognizes a carpet and will raise the mop attachment, something that Shark totally missed.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Kathy

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it very good Item it works how I expected it too work.

    I would recommend this to a friend