Customer Ratings & Reviews
- Model:
- RV2610WA
- |
- SKU:
- 6514530
Customer reviews
Rating 4.2 out of 5 stars with 1113 reviews
(1,113 customer reviews)Rating by feature
- Value4.2
Rating 4.2 out of 5 stars
- Quality4.3
Rating 4.3 out of 5 stars
- Ease of Use4.3
Rating 4.3 out of 5 stars
Customers are saying
Customers appreciate the Matrix Plus 2-in-1 Robot Vacuum & Mop, especially its mopping capabilities that avoid carpets, overall performance, and ease of use. The mapping feature and quiet operation are also well-received. However, some customers have concerns about its navigation, battery life, and the functionality of the app, as well as its ability to avoid obstacles.
This summary was generated by AI based on customer reviews.
Rated 5 out of 5 stars
Good product -work well
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing product. I thoroughly enjoy the product. it is doing an amazing job and only a small concern - map correction is complicated - which can be simplified.
I would recommend this to a friend- Cons mentioned:Navigation
Rated 5 out of 5 stars
smartest dumb guy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great. Shark is kinda dumb sometimes though and gets confused. but over is great
I would recommend this to a friend Rated 5 out of 5 stars
Great unit.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Working great so far. We have different types of flooring, hard surfaces, carpet, etc and it is working well. I think it is still mapping the floors. Very happy with the purchase.
I would recommend this to a friendRated 4 out of 5 stars
just sayin'
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.meh...its not worth what we paid for it and there was no instruction manual with it which we had to call the manufacturer....they do not send out paper manuals they send it via email which was a pain in my hoohah but it is what it is
No, I would not recommend this to a friendRated 5 out of 5 stars
Eases Vacuuming Burden - Working Well
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We bought this to help keep the dog fur and dirt off of the floors. It's helped a lot.
I would recommend this to a friend- Pros mentioned:Mopping
Rated 5 out of 5 stars
Like a perfect maid
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Like my own maid doesn’t miss anything we got new hardwood floors and it keeps em spotless
I would recommend this to a friend - Pros mentioned:Mopping
Rated 5 out of 5 stars
Shark
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It works great, very thourough. Works better than our previous vacumn.
I would recommend this to a friend - Pros mentioned:Ease of use
Rated 5 out of 5 stars
Vac
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice fast and easy to use the app quick for setting up
I would recommend this to a friend - Cons mentioned:Navigation
Rated 3 out of 5 stars
Obstacle avoidance-needs improvement
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was okay! Great for the price but it kept hitting my table legs. I took it back.
I would recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello,
Thank you for taking the time to leave a review.
We're very sorry to learn that the RV2610WA was hitting your table legs, which led to your return it. We will certainly share your feedback with the relevant teams for consideration on future products. We hope you'll give our products another try in the future.
Kind regards,
Shark Clean
- Pros mentioned:Ease of use
Rated 5 out of 5 stars
Love it
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product. Downloaded application and easy to set up.
I would recommend this to a friend - Pros mentioned:Mopping
Rated 5 out of 5 stars
Works as it should.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great for daily maintenance. You still need to actually vacuum also. The mop feature is pretty good as well.
I would recommend this to a friend - Pros mentioned:Overall performance
Rated 5 out of 5 stars
Excellent moping machine.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought it for $399., Overall, I’n very satisfed with performance and velue.
I would recommend this to a friend - Pros mentioned:Mopping
Rated 5 out of 5 stars
Best investment
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It work very well leaves my floors clean. Looking to buying a second one
I would recommend this to a friend - Cons mentioned:Navigation
Rated 1 out of 5 stars
Worst product I have ever purchased
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sure! Here's a sample negative review comment for a Shark robot vacuum: **"Really disappointed with this vacuum. It constantly gets stuck on rugs and struggles to find its way back to the dock. The mapping feature is inconsistent, and half the time it leaves areas untouched. For the price, I expected a lot more reliability. DON’T BUY IT, Would not recommend."** Support was not able to help, sent me other robot with different issues. I lost $450 dollars
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hi dear customer,
Thank you for sharing your feedback on the Shark Matrix Plus Robot Vacuum and Mop. We’re truly sorry to hear about your experience with the unit's performance and the difficulties you've had with support. We understand how frustrating it must be to invest in a product and not feel the value was met—especially when issues persist after a replacement.
Your comments on navigation, mapping, and docking are taken seriously, and we’ll be sharing them with our product team to help inform future improvements. We'd also like to take another look at what happened with your previous support interaction.
Please reach out to our dedicated Robot Support team at 1-888-228-5531, and reference this review. We’d appreciate the opportunity to see how we can assist you further and work toward a resolution.
Kind regards,
Shark Clean
- Pros mentioned:Ease of use
Rated 5 out of 5 stars
Vaccum
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is a machine that help to mantain my house clean and is easy to use.
I would recommend this to a friend Rated 5 out of 5 stars
Love it!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.wonderful and accurate. we have a standup shark so love the quality it provides.
I would recommend this to a friendRated 4 out of 5 stars
works well
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.works well. only complaint is that the vacuum and doc have to be torn apart and deep cleaned or it will get clogged before the base gets full and it is hard to program the different flooring settings when using the mop and vaccume.
I would recommend this to a friend- Pros mentioned:Mopping
Rated 5 out of 5 stars
Shark cleaner
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good product those a wonderful job at cleaning my house
I would recommend this to a friend - Pros mentioned:Overall performance
Rated 5 out of 5 stars
Must have!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product a must have Urs like having a maid to do your chores!
I would recommend this to a friend Rated 5 out of 5 stars
Works great
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It works excellently love it can vacuum and mop. It runs daily and has helped with dog hair control.
I would recommend this to a friend