Customer Ratings & Reviews

This product works as expected and beyond, its good purchase

Setting up was pretty simple . Mapping is getting used to.

I love this Shark vacuum/mop! It does a great job getting up and down 1” floor height differences, which was my biggest worry. The mop works as well as my swiffer - and I’m not putting in the sweat to do it! The vacuum works amazing for pet hair! I have no complaints whatsoever. I’m surprisingly pleased with this purchase!

A winderful product for all household, ensure you get one.

My first time purchasing a robot vacuum cleaner. It is so awesome. It doesn’t bump into the furniture or walls. You can map the areas that you want vacuum which is a great feature. I would highly recommend this robot vacuum cleaner. It also works with Alexa. The mopping feature you still may have go behind it which a wet mop because it doesn’t do the best job.

Amazing product. Has saved me a lot of time in the first 2 weeks already. Highly recommend. To add I have 4 dogs and 2 cats all of which live inside with me. I haven’t seen a dust or fur ball in two weeks as well. Which was my main concern.

Lobe the robots wish the mapping was better and it didnt have so many error messages adbout a cliff nearby or goofy stuff.. cleans decent

Our house stays clean everyday !. Couldnt wanted anything better to help us out around the house with chores.

Was skeptical at first but after my wife set it up Iwas impressed. This thing really does a great job on our floors, would definitely reit.

Love this product I set it on a schedule and it does a good job of keeping my floor clean only reason it not a 5 star is because the dog hair from my dogs seems to create an issue with it dumping it into the dust bin.

Works very well and less noisy good timer collect everything on the floor and carpet.

Easy to put together. And one of the bests things i ever bought makes my life easy

So far I reall like it. Inpurchased a different make that was suppose to be a very good one but it stopped working right aboutv2 to 2 1/2 weeks after I bought it. I still haven't tried the mop part but very happy with the vacuum so far

My wife really likes this but the button/clip that keeps the solution reservoir has broken in only about a month. Now I have to rig it up so it will clip in.

Honestly a nice vacuum but the app needs updating. It does seem to get "lost" occasionally. I send the vacuum to vacuum the kitchen and it randomly heads to the bathroom first. Probably needs to be remapped but could also be an app issue.

This vacuum was not what I expected. The capacity was very small and not to pickup dog hair. It skipped many areas. It did a good job on the sections that it reached. I had to return it.

I love the mop way better the I expected but it has things it needs to work out. I wish it didn’t try to 4x4 of things

Shark - Matrix Plus 2in1 Robot Vacuum & Mop with Sonic Mopping. Seemed to be working well at first, but after about 3 months it kept erroring out for a roller jam. Cleaned it and did the steps the manual suggested, but could not get it to go again. Took it back to get a refund, bought a Narwal. Only had the Narwal a week, so we will see.

Runs as exspected and does a great job! Love the different power settings for the vacuum.

After THREE HOURS of trying to get the Carpet Verification to work with ONE carpeted room that is 20 feet away the base, I give up. It goes all the way into hat room. I will just make EVERY area of my house (except the Base area) a carpet area, and I will only do mopping by Spot-Mopping. I will not schedule mopping. I have never seen a product fail at something so much. Was this feature even tested at the company? How would it have ever passed testing for this feature? On Reviews and on Reddit I see SO MANY people saying Carpet Verification was a total failure for them. DON'T advertise a feature when it isn't correctly implemented! FIX THIS!