Outlet EventEnds Jan. 19. Limited quantities. No rainchecks.Shop now

Skip to contentGo to Product SearchGo to Footer
Main Content

Customer Ratings & Reviews

Your price for this item is $699.99

Customer reviews

Rating 4.2 out of 5 stars with 1142 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

Pros mentioned filter

Cons mentioned filter

81%would recommend to a friend

Customers are saying

Customers appreciate the Matrix Plus 2-in-1 Robot Vacuum & Mop, especially its mopping capabilities that avoid carpets, overall performance, and ease of use. The mapping feature and quiet operation are also well-received. However, some customers have concerns about its navigation, battery life, and the functionality of the app, as well as its ability to avoid obstacles.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 37 Showing 721-740 of 1,142 reviews
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    gg

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very good item, nice production 5 star from Shark !

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Shark Vacuum review

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wasn’t sure I would ever use a robot vacuum but had to see what all the hype was about , now I’m the one telling others to get one ! Give it a try you won’t regret it! It does a great job and frees up my time

    I would recommend this to a friend
  • Pros mentioned:
    Mopping

    Rated 5 out of 5 stars

    Anti dirt

    |
    |
    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No more manual cleaning, it help a lot with the kids.

    I would recommend this to a friend
  • Cons mentioned:
    Navigation

    Rated 5 out of 5 stars

    smartest dumb guy

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great. Shark is kinda dumb sometimes though and gets confused. but over is great

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Shark robo cleaner

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A little difficult to use due to set up. Would have liked better instruction manual.

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hello MargaretD. Thank you for sharing your feedback. We’re sorry to hear the setup process was challenging and that the instruction manual didn’t meet your expectations. Your comments are very helpful, and we’ll share them with our team to improve future guides. In the meantime, if you’d like step-by-step assistance or video tutorials, our support team is happy to help make setup easier. Feel free to reach out to us at 1-855-427-5127 (Monday to Friday: 9 AM to 9 PM ET and Saturday: 9 AM to 6 PM ET). Kind regards, Shark Robot.

  • Cons mentioned:
    App

    Rated 2 out of 5 stars

    Identity crisis

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This vacuum has a little bit of an identity crisis. It is not really a 2-in-1 vacuum/mop with self-emptying capabilities… if you use the mop feature then you lose the self-empty capability which is dumb. Getting this with the self-empty dock is a waste of money. The vacuum works well other than that. The app only allows for 1 schedule and only 1 floor though.

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hello,
      Thank you for taking the time to leave a review.
      We're so sorry to hear that you aren't happy with your Shark - Matrix Plus 2in1 Robot Vacuum. We will absolutely share your feedback with the relevant teams for consideration on future products.
      Kind regards,
      Shark Clean

  • Pros mentioned:
    Mopping

    Rated 5 out of 5 stars

    Like a perfect maid

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Like my own maid doesn’t miss anything we got new hardwood floors and it keeps em spotless

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great unit.

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Working great so far. We have different types of flooring, hard surfaces, carpet, etc and it is working well. I think it is still mapping the floors. Very happy with the purchase.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good product -work well

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing product. I thoroughly enjoy the product. it is doing an amazing job and only a small concern - map correction is complicated - which can be simplified.

    I would recommend this to a friend
  • Pros mentioned:
    Mopping

    Rated 5 out of 5 stars

    Shark

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works great, very thourough. Works better than our previous vacumn.

    I would recommend this to a friend
  • Pros mentioned:
    Mopping

    Rated 5 out of 5 stars

    Works as it should.

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great for daily maintenance. You still need to actually vacuum also. The mop feature is pretty good as well.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Vac

    |
    |
    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice fast and easy to use the app quick for setting up

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Love it

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product. Downloaded application and easy to set up.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    just sayin'

    |
    |
    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    meh...its not worth what we paid for it and there was no instruction manual with it which we had to call the manufacturer....they do not send out paper manuals they send it via email which was a pain in my hoohah but it is what it is

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Best friend

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best decision that I made I recommend 100% to everyone

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works pretty well

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product it worth the money, i won't need worry about clean while i'm working

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Excellent moping machine.

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought it for $399., Overall, I’n very satisfed with performance and velue.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Vacuum

    |
    |
    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Vacuum did really well for the first 2 months but then received an error code with no solution. Bestbuy did really good and refunding us for the purchase!

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hello Daniel,
      Thank you for taking the time to leave a review.
      We're so sorry to hear that you were having trouble with your Matrix Plus, and that you’ve returned the product as a result. We will absolutely share your comments with the relevant teams for consideration on future products, and we hope you’ll give our products another try in the future.
      Kind regards,
      Shark Clean

  • Pros mentioned:
    Mopping

    Rated 5 out of 5 stars

    Best investment

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It work very well leaves my floors clean. Looking to buying a second one

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Vaccum

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is a machine that help to mantain my house clean and is easy to use.

    I would recommend this to a friend