Customer Ratings & Reviews
- Model:
- RV2610WA
- SKU:
- 6514530
Rating by feature
- Value
Rating 4.2 out of 5 stars
- Quality
Rating 4.2 out of 5 stars
- Ease of Use
Rating 4.3 out of 5 stars
Customers are saying
Customers praise the Matrix Plus 2-in-1 Robot Vacuum & Mop for its mopping capabilities, overall performance, and ease of use. The mapping feature, quiet operation, and vacuuming functionality also receive positive feedback. However, some customers have expressed concerns regarding navigation, battery life, and the app's functionality. Additionally, a few users noted issues with obstacle avoidance.
This summary was generated by AI based on customer reviews.
Great product cheap parts
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The product does as expected the only downside is the clip that holds on the tank is extremely cheap plastic and broke within a week so held together with tape till a replacement is available.
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Thank you for sharing your experience!
We're really sorry to hear about the issue with the tank clip, which is definitely frustrating. While we're glad the product is working as expected otherwise, we understand how disappointing it can be when a small part affects the overall experience. Please don’t hesitate to reach out to our customer service team at 1-800-668-9600. We'll be happy to assist with a replacement or any further support you need. We are available Monday through Friday, 9 a.m. to 9 p.m. ET, and Saturday, 9 a.m. to 6 p.m. ET.
Kind Regards,
SharkClean
- Pros mentioned:Cleaning performance
Shark matrix
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It does good as a vacuum even with our furniture and other things around. We have not tried the mop yet.
I would recommend this to a friend - Pros mentioned:Cleaning performance
Clean good, poor map.
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the cleaning hate the mapping. Seems to get lost more often than I like. Problem didnt notice until after return period. Overall, i love it but if mapping was better would be amazing.
I would recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello,
Thank you for taking the time to leave a review.
We're so sorry to hear that you aren't happy with your Shark - Matrix Plus 2in1 Robot Vacuum & Mop. We will absolutely share your feedback with the relevant teams for consideration on future products. If you need any help with your product, please don't hesitate to reach out to our team by phone at 1-855-427-5127.
Kind regards,
Shark Clean
- Pros mentioned:Cleaning performance
Best vac/mop ever!
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the best thing I could have ever bought. It vacuums and mops at the same time! I can ever start it while I’m away from home!
I would recommend this to a friend - Pros mentioned:Cleaning performance
Totally Worth It!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This thing is a GAME CHANGER when it comes to dog hair! I am amazed at how much hair it picks up that I never noticed was on the floor even after sweeping with a broom.
I would recommend this to a friend Great Robot
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We installed wooden floors and have been using the sweeper since. Wife loves it which means i love it. Havent used the mop part yet. No manual to tell us how.
I would recommend this to a friend- Pros mentioned:Noise level
Great product
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Quiet works nicely doesnt get all dog hair at all but that was expected neither did the roomba i got fluffy dogs. Easy to use simple set up does what I need to do would buy again.
I would recommend this to a friend - Pros mentioned:Cleaning performance
Excellent!!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent robot. Smart and effective. I was hesitant about the “mopping”, but it has proven to be a great addition for both vacuuming and mopping. Highly highly recommend.
I would recommend this to a friend - Pros mentioned:Ease of use
Love it
|Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really enjoy it! Makes housework chores a lot easier on this mama of 3.
I would recommend this to a friend - Pros mentioned:Mapping
Shark matrix
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great, good suction and maps room well, mopping attachment not used yet.
I would recommend this to a friend - Pros mentioned:Cleaning performance
NEED THIS
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.WILL NEVER LIVE WITHOUT THIS IN MY HOUSE AGAIN! WE HAVE THREE DOGS AND CHILDREN! EVERY MORNING WE WAKE UP TO CLEAN FLOORS
I would recommend this to a friend - Pros mentioned:Mapping
Works great
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love how it maps out your house so you can designate each room. You can also set it to only mop certain places and it has a great spot feature
I would recommend this to a friend This deals simplified my life.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent , works according with the expectation, excellent service in the store.
I would recommend this to a friendAwesome
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love it.. the Sharki3 romba works very well. Just a little tedious that when you want to.mop you have to go switch from.one to another. Add water and soap. Overall its a 10+
I would recommend this to a friend- Pros mentioned:Cleaning performance
Robot vacuum
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great cleans up a lots of cat hair every day doesn't need to be constantly emptied
I would recommend this to a friend - Pros mentioned:Ease of use
Lol A temporary replacement (W)
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Need I say anything amazing technology easy to use and setup especially on the app through your IPhone/android
I would recommend this to a friend - Pros mentioned:Cleaning performance
Worth the money
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works amazing definitely worth the money. Got it for my wife who has medical issues.
I would recommend this to a friend - Pros mentioned:Ease of use
Sweeper
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this! So easy to set up. Love having it on a schedule to clean every day.
I would recommend this to a friend - Pros mentioned:Cleaning performance
Amazing
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its amazing. Easy to use and gets everything off floors. Have floor looking amazing.
I would recommend this to a friend - Pros mentioned:Cleaning performance
Shark Matrix Vac/Mop
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It does a real nice job mopping, don't have to redo any areas or spot clean anything.
I would recommend this to a friend