Customer Ratings & Reviews
- Model:
- RV2610WA
- |
- SKU:
- 6514530
Customer reviews
Rating 4.2 out of 5 stars with 1211 reviews
(1,211 customer reviews)Rating by feature
- Value4.2
Rating 4.2 out of 5 stars
- Quality4.2
Rating 4.2 out of 5 stars
- Ease of Use4.3
Rating 4.3 out of 5 stars
Customers are saying
Customers praise the Matrix Plus 2-in-1 Robot Vacuum & Mop for its mopping capabilities, overall performance, and ease of use. The mapping feature, quiet operation, and vacuuming functionality also receive positive feedback. However, some customers have expressed concerns regarding navigation, battery life, and the app's functionality. Additionally, a few users noted issues with obstacle avoidance.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Mapping
Rated 5 out of 5 stars
Great !
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Clean Latifa keeps our house in shape. The mapping is a little difficult but it’s awesome.
I would recommend this to a friend - Pros mentioned:Mopping
Rated 5 out of 5 stars
Worth it!
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best product in the house! Helps me from not worrying to clean up at times.
I would recommend this to a friend - Pros mentioned:Mopping
Rated 5 out of 5 stars
Fabulous!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It helps me to clean the house in every corner. It facilitated my housekeeping duties after I got back from work.
I would recommend this to a friend - Cons mentioned:Navigation
Rated 1 out of 5 stars
Had less than a month and stopped working
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We thought Shark was a quality product but have had less than a month and the robot will not find its dock. On top of that Best Buy only gives 15 days to return and this happened on day 17. I purchased the warranty through geek squad but since the machine has a manufacturer warranty it has to go through Shark. So I will not buy another Shark but I will NOT be shopping at Best Buy when Amazon has 30 days and so far in my experience better customer service!
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hi Naomi,
Thank you for taking the time to share your experience with the Shark Matrix Plus Robot Vacuum & Mop. We're truly sorry to hear about the difficulty with the robot finding its dock and the frustration you've encountered with the return process and service coordination.
We understand how disappointing it is when expectations for performance and support aren't met. We’d appreciate the opportunity to assist you directly with your unit under the manufacturer warranty. Please contact our dedicated Robot Support Team at 1-888-228-5531, and we’ll do our best to make this right for you.
Kind regards,
Shark Clean
Rated 5 out of 5 stars
Very Impressed!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’m completely impressed with the quality of this product. Mapping was quick and easy. Sweeps and mops like no other. I was doubtful but overly happy with my purchase.
I would recommend this to a friend- Pros mentioned:Mopping
Rated 5 out of 5 stars
NO DOG HAIR!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We have 3 very furry dogs and this vacuum eliminates dog hair! Very happy with my purchase!
I would recommend this to a friend - Pros mentioned:Mopping
Rated 5 out of 5 stars
Awesome
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This thing picks up all my dogs hair a lot easier than sweeping the floor and the mop is great for the little stuff
I would recommend this to a friend Rated 5 out of 5 stars
Life Saver
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Never owned one! I will never not have a robot vacuum, setup was very simple, app is simple to use.
I would recommend this to a friendRated 5 out of 5 stars
happy husband
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.awesome vac, takes so much time off my hands, lets me pay more attention to my husband.
I would recommend this to a friendRated 4 out of 5 stars
Good buy
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing totally worth it! Cleans my house throughly and save me time!
I would recommend this to a friendRated 1 out of 5 stars
Never worked
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very dissatisfied with this robot vacuum. I was never able to get it connected to WiFi, no matter how many times I tried. It also had trouble staying on the base; it would roll off and then fail to return properly. Overall, it has been more frustrating than helpful, and it never worked the way it was supposed to. Missed the deadline to return, had to throw in the trash.
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hi Heidi,
Thank you for taking the time to share your feedback. We understand how frustrating this situation must be, especially when the vacuum wasn’t able to connect to Wi‑Fi and had difficulty docking properly. This isn’t the experience we want our customers to have, and we’re disappointed to hear how challenging this has been for you. If you still have the unit, we’d really like the opportunity to help. Please contact our customer service team at 1‑855‑427‑5127, available Monday to Friday from 9 a.m. to 9 p.m. ET and Saturday from 9 a.m. to 6 p.m. ET, and we’ll do everything we can to make this right. Our team can review the connectivity and docking concerns and see how we might assist further.
Kind Regards,
Shark Clean
- Pros mentioned:Mopping
Rated 5 out of 5 stars
I call her "Rosie the Robot"
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love my Shark Robot 2-1 floor vacuum and scrubber. My favorite thing is that it vacuums under beds! Everyone needs this robot!
I would recommend this to a friend - Cons mentioned:Navigation
Rated 2 out of 5 stars
Not happy
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The brush roll is constantly getting stuck and I’ve had to replace the spinning brushes on it twice because they fall off. It doesn’t go back to the home base when it’s done, instead it stops right in front of it. Not happy to have spent $600+ dollars on it and it not do what I bought it for. We have 2 large dogs and the hair is hard to keep up with. I was hoping this would help.
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello,
Thank you for taking the time to leave a review.
We're sorry to hear about your experience with your robot. Please reach out to our team by phone at 1-888-228-5531, we'd be happy to look into this for you.
Kind regards,
Shark Clean
- Pros mentioned:Overall performance
Rated 5 out of 5 stars
Cleans Very Well
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was skeptical at first until I saw it work. I had my son set it up and it works very well.
I would recommend this to a friend Rated 5 out of 5 stars
Perfect little helper
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Hired this beauty to help with least desired chore to do around the house. She had some issues with my other shark but we were able to work out a schedule for both so they never run into each other. 10/10
I would recommend this to a friend- Cons mentioned:Obstacle avoidance
Rated 5 out of 5 stars
Great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Remove small obstacles such as scales and small carpets. It gets on them partially then gets stuck.
I would recommend this to a friend Rated 5 out of 5 stars
Great product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works great on commercial carpet. Learns the area quickly and improves each time it is ran.
I would recommend this to a friendRated 5 out of 5 stars
Mi baby shark vacuum robot I recommend it full.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love how clean I recommend it. And more if you have a pet, it leaves you with the floor spotless.
I would recommend this to a friendRated 5 out of 5 stars
Excellent!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My new favorite household tool. Covers almost 1000sqft in a single charge.
I would recommend this to a friend- Pros mentioned:Mapping
Rated 5 out of 5 stars
Nice vacuum.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good mapping and vacuuming. Mopping is not very great compared to other products.
I would recommend this to a friend