Customer Ratings & Reviews
- Model:
- RV2610WA
- |
- SKU:
- 6514530
Customer reviews
Rating 4.2 out of 5 stars with 1086 reviews
(1,086 customer reviews)Rating by feature
- Value4.2
Rating 4.2 out of 5 stars
- Quality4.3
Rating 4.3 out of 5 stars
- Ease of Use4.3
Rating 4.3 out of 5 stars
Customers are saying
Customers appreciate the Matrix Plus 2-in-1 Robot Vacuum & Mop, especially its mopping capabilities that avoid carpets, overall performance, and ease of use. The mapping feature and quiet operation are also well-received. However, some customers have concerns about its navigation, battery life, and the functionality of the app, as well as its ability to avoid obstacles.
This summary was generated by AI based on customer reviews.
Rated 2 out of 5 stars
Shark - Matrix Plus 2
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One of the items my wife did not like is that you have to keep an eye in chaging the water or it got confuse while cleaning around the furniture. My son was there to help with the issues, but when my wife goes to work she did not have peace on her mind.
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hi Marioh,
Thank you for sharing your experience with the Shark Matrix Plus Robot Vacuum & Mop. We’re glad to hear your family gave it a try, though we understand how needing to monitor the water and occasional navigation confusion can take away from the convenience you were expecting.
We’d like to help you get the most from your robot and explore options to improve its performance and independence when cleaning around furniture. Our team is available at 1-855-427-5127 to walk you through tips and possible solutions.
Kind regards,
Shark Clean
Rated 3 out of 5 stars
Ok vacuum
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is nice not having to vacuum the floor myself but brush is already having to be replaced and I’m constantly having to get up and see what is stuck inside due to errors only to find nothing.
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello. Thank you for sharing your feedback with us. We are sorry to hear that your experience did not meet your expectations. Your input in valuable and help us improve our products and services. We will share your comments with the appropriate teams for review. If you need further assistance or wish to discuss your concerns, please contact our customer support team at 1-855-427-5127. Thank you again for your feedback. We look forward to providing you with a better experience in the future. Kind regards, Shark Clean
- Pros mentioned:Mopping
Rated 5 out of 5 stars
Shark vacuum
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this vacuum it will clean my floor even though im not home. Love it!
I would recommend this to a friend Rated 3 out of 5 stars
Owner
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have some issue on this machine it’s not very good
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello,
Thank you for taking the time to leave a review.
We are sorry to learn that you are facing difficulties with your Shark Matrix robot vacuum. We recognize how upsetting this situation can be, and we would appreciate the chance to assist you. If you’re experiencing issues with your unit, our team may be able to provide some guidance or troubleshooting tips. Please don’t hesitate to reach out to us at 1-800-668-9600. We’re here to support you and want to make sure you’re getting the best possible experience.
Kind regards,
Shark Clean
Rated 1 out of 5 stars
Absolutely worthless after less than 6 months
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Shark never fails to disappoint, their products are made of low quality plastic that reach failures just a few months into regular use. The mopping feature is an absolute joke unless you live in a 12x12ft apartment. The mapping system seems to be keen on taking the least efficient routes possible, my ninja blender has a more advanced operating system than this piece of garbage. If you want a quality product, look elsewhere. If you want a product that will find itself in a landfill within only a few months, buy shark.
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello Robin,
Thank you for taking the time to share your feedback. We're truly sorry to hear that your experience with our product has been so disappointing. We understand your concerns regarding the build quality, mopping functionality, and mapping performance, and we regret that the unit did not meet your expectations. This is certainly not the experience we want for our customers, and we’d appreciate the opportunity to make things right. Please give us a call at 1-888-228-5531, where one of our product specialists will be more than happy to assist you. We hope to regain your confidence in our brand.
Kind regards,
Shark Clean
Rated 5 out of 5 stars
My robot
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like the wen moping move size to size.The wen vacuum it clean by her self
I would recommend this to a friendRated 5 out of 5 stars
Purr-fect to keep the cat hair under control
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this thing. It runs while I’m away. I have kitty hair it did pretty good the first day but by day three of it running once a day other then the clawed up couch you would have no idea I had cats
I would recommend this to a friend- Pros mentioned:Mopping
Rated 5 out of 5 stars
Couldn’t recommend more
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The ai in this thing is amazing! I love the app and how it sweeps and mops.
I would recommend this to a friend Rated 5 out of 5 stars
Love it!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this thing! With 3 dogs it's difficult to keep the dog hair cleaned up, this little machine takes care of that for me!
I would recommend this to a friendRated 1 out of 5 stars
Poor quality, broke twice in two months
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this vacuum in June thinking it would make my life easier. Instead, it’s been nothing but a headache. The first one stopped working after just 3 weeks, so Shark replaced it. The second one also broke after about a month of use. Two failures in less than two months is unacceptable, and now I’m stuck chasing a refund. The quality just doesn’t match the price. I strongly suggest looking at other brands—don’t waste your time or money on this model.
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hi Denys,
Thank you for taking the time to leave a review.
We genuinely apologize for your experience with the 2-in-1 robot vacuum, and we completely understand your concerns about the situation with the replacement you received, which led to your decision to request a refund. We always aim to build high-quality, long-lasting products, so it's disheartening to hear we let you down this time. Nonetheless, we will definitely pass your feedback on to our product development team for their consideration in future models to enhance your experience. Please feel free to contact us at 1 800 668 9600, and we will be more than happy to assist you in exploring the available options to address this matter for you.
Kind regards,
Shark Clean
Rated 1 out of 5 stars
Not worth it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not worth the price, after a month it stopped mopping. It only vacuums now. The app could be better too. My map has erased on its own a few times. It’s truly irritating. I was so excited to get it, now I hate looking at it.
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello Flavia,
Thank you for sharing your experience with us. We understand how frustrating this must be, especially with the app performance and mapping issues after being so excited about your purchase. This isn’t the standard we aim to deliver, and we’d love the opportunity to make things right. Please give us a call at 1-888-228-5531 for dedicated robot support. Our team will work with you to resolve this quickly and restore your confidence in our brand. We’re available Monday to Friday: 9 a.m. – 9 p.m. ET, and Saturday: 9 a.m. – 6 p.m. ET.
Kind regards,
Shark Clean
- Cons mentioned:Navigation
Rated 1 out of 5 stars
Nope!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The set up was super easy. It did one clean with the set up then I did another clean while I was away. It automatically got stuck. I have since tried it twice while I was home and it stuck close to the homebase never moved past that and kept on saying it was tangled in debris. I have no pets in my place and I live in a studio apartment and it could not even clean my floors returning this after one actual use in less than one week.
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello,
Thank you for taking the time to leave a review.
Based on the performance you’ve described, it sounds like there’s a chance the RV2610WA Shark - Matrix Plus 2-in-1 Robot may not be working as it should. Could you please give our team a call at 1-888-228-5531? We’d love to help ensure you’re getting the most from your product.
Kind regards,
Shark Clean
Rated 5 out of 5 stars
robot vac for pet hair
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works very well, but pet hair stops it up pretty quickly.
I would recommend this to a friendRated 5 out of 5 stars
Excellent so far even in a tough environment.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this for the wife as an upgrade to a 4 year old roomba. The Shark has been amazing and is handing a household with 5 dogs in superb fashion.
I would recommend this to a friend- Pros mentioned:Mopping
Rated 5 out of 5 stars
shark cleaning
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.excellent cleaning does a good job of finding all the nooks and crannies
I would recommend this to a friend - Pros mentioned:Overall performance
Rated 5 out of 5 stars
Very good cleaner
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really like this robot vacuum, it is super helpful
I would recommend this to a friend - Pros mentioned:Overall performance
Rated 5 out of 5 stars
Best robot vacuum
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am happy with my new assistant Very easy to manage
I would recommend this to a friend - Pros mentioned:Mopping
Rated 5 out of 5 stars
Clean machine
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome I love it , it make my home still clean ❤️
I would recommend this to a friend Rated 1 out of 5 stars
It doesn't clean
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I replaces my irobot with this because the parts of Irobot is always needing to be replaced cuz it wears out easily. So I said, it will be good to try a new brand since I love Ninja I will try their robot vacuums. I bought this last year and been giving it a chance and been trying to convince myself that it will get better. Now that I put a rug in my living room, it doesn't pick up the dog hair at all! I have been having issue with the hard floors as well because it doesn't really clean the floor and it is so dumb that the wheels keep on getting stuck somewhere! I never had any problems like this with my irobot before, but this is worse. I cannot even return it because it is past 90days!. I bought for around $700 I believe and now I don't even use the mop as well because it doesn't really clean the floor, it will just look wet but when gets dried it didn't clean the floor. I am so frustrated with this robot, I have a video of it vacuuming on the rug and not even picking up the dog hair. I have three dogs and this is why I cannot afford to lose a robot vacuum. Now I am stuck with this, or I have to spend more money to get a different brand!
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hi Peter,
Thank you for sharing your experience with the Shark Matrix Plus Robot Vacuum & Mop. We’re sorry to hear that it hasn’t met your expectations, especially when it comes to picking up pet hair and cleaning hard floors effectively. We understand how important it is to have a reliable cleaning solution, especially in a home with pets.
If the vacuum is struggling with rugs or hard floors, we’d love the opportunity to troubleshoot with you. Ensuring the brush roll and wheels are free of obstructions and checking if the unit’s sensors need cleaning can sometimes improve performance. Adjusting the suction settings in the app may also help optimize cleaning for different surfaces.
We know you’ve been patient with this product, and we’d like to help explore potential solutions. Please reach out to our robot-specific support team at 1-888-228-5531, and we’d be happy to assist.
We appreciate your feedback and the chance to improve your experience.
Kind regards,
Shark Clean
- Pros mentioned:Mopping
Rated 5 out of 5 stars
Amazing product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great products. Would recommend cleans a well and mops good
I would recommend this to a friend