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Customer Ratings & Reviews

Your price for this item is $299.99
The comparable value price is $699.99

Customer reviews

Rating 4.2 out of 5 stars with 1113 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

Pros mentioned filter

Cons mentioned filter

81%would recommend to a friend

Customers are saying

Customers appreciate the Matrix Plus 2-in-1 Robot Vacuum & Mop, especially its mopping capabilities that avoid carpets, overall performance, and ease of use. The mapping feature and quiet operation are also well-received. However, some customers have concerns about its navigation, battery life, and the functionality of the app, as well as its ability to avoid obstacles.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 38 Showing 741-760 of 1,113 reviews
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Excellent product

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product works as expected and beyond, its good purchase

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Worth it

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Setting up was pretty simple . Mapping is getting used to.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Shark

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love that I can use an app to set this up and it does our cleaning in the evening and self empties!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best helper at home

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great experience buying the the robot vacuum at Best Buy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sharp Vacuum

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My first time purchasing a robot vacuum cleaner. It is so awesome. It doesn’t bump into the furniture or walls. You can map the areas that you want vacuum which is a great feature. I would highly recommend this robot vacuum cleaner. It also works with Alexa. The mopping feature you still may have go behind it which a wet mop because it doesn’t do the best job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Successful maneuvering/great mop!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this Shark vacuum/mop! It does a great job getting up and down 1” floor height differences, which was my biggest worry. The mop works as well as my swiffer - and I’m not putting in the sweat to do it! The vacuum works amazing for pet hair! I have no complaints whatsoever. I’m surprisingly pleased with this purchase!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A winderful product for all household, ensure you get one.

    I would recommend this to a friend
  • Cons mentioned:
    Navigation

    Rated 1 out of 5 stars

    Robo vac

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I honestly wanted to love this and I just don’t. It gets stuck on everything and doesn’t mop as described.

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hi Joelle,

      Thank you for taking the time to share your experience. It’s really disappointing to hear that the vacuum isn’t performing as expected and is releasing dirt and debris. That’s certainly not the kind of experience we want you to have. We’d like to help make this right, please reach out to our support team at 1-800-668-9600 Mon – Fri 9am — 9pm ET | Sat. 9am — 6pm ET so they can assist you further and look into what might be causing the issue.

      Kind Regards,
      Shark Clean.

  • Rated 5 out of 5 stars

    Shark Matrix Robot Vacumm

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    More relaxed cleaning method! highly recommended!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Buy It

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing product. Has saved me a lot of time in the first 2 weeks already. Highly recommend. To add I have 4 dogs and 2 cats all of which live inside with me. I haven’t seen a dust or fur ball in two weeks as well. Which was my main concern.

    I would recommend this to a friend
  • Pros mentioned:
    Mopping

    Rated 5 out of 5 stars

    Its awesome

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our house stays clean everyday !. Couldnt wanted anything better to help us out around the house with chores.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    2 in 1

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am happy with it but you have to fill out the cleaning fluid everytime !

    I would recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hello,

      Thank you for sharing your feedback!

      We are sorry to hear that your experience with your Shark Robot has not been the best. We will relay your feedback to our product development teams. If you have any questions or require assistance, please feel free to call us at 1-888-228-5531, and we will be glad to help.

      Kind regards,
      Shark Clean

  • Rated 4 out of 5 stars

    Good product but not great

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this product I set it on a schedule and it does a good job of keeping my floor clean only reason it not a 5 star is because the dog hair from my dogs seems to create an issue with it dumping it into the dust bin.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Nice

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works very well and less noisy good timer collect everything on the floor and carpet.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    It works

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to put together. And one of the bests things i ever bought makes my life easy

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Shaek vac mop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Lobe the robots wish the mapping was better and it didnt have so many error messages adbout a cliff nearby or goofy stuff.. cleans decent

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Example 1 - Shark
      Hello,
      Thank you for taking the time to leave a review.
      We're so sorry to hear that the mapping isn't the best. We will absolutely share your feedback with the relevant teams for consideration on future products.
      Kind regards,
      Shark Clean

  • Rated 4 out of 5 stars

    Decent vacuum & mop combo

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Honestly a nice vacuum but the app needs updating. It does seem to get "lost" occasionally. I send the vacuum to vacuum the kitchen and it randomly heads to the bathroom first. Probably needs to be remapped but could also be an app issue.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Shark robot vacuum

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was skeptical at first but after my wife set it up Iwas impressed. This thing really does a great job on our floors, would definitely reit.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Billie

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far I reall like it. Inpurchased a different make that was suppose to be a very good one but it stopped working right aboutv2 to 2 1/2 weeks after I bought it. I still haven't tried the mop part but very happy with the vacuum so far

    I would recommend this to a friend
  • Cons mentioned:
    Navigation

    Rated 3 out of 5 stars

    Mommy little helper

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the mop way better the I expected but it has things it needs to work out. I wish it didn’t try to 4x4 of things

    I would recommend this to a friend