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Customer Ratings & Reviews

$699.99

Customer reviews

Rating 4.2 out of 5 stars with 1211 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

Pros mentioned filter

Cons mentioned filter

80%would recommend to a friend

Customers are saying

Customers praise the Matrix Plus 2-in-1 Robot Vacuum & Mop for its mopping capabilities, overall performance, and ease of use. The mapping feature, quiet operation, and vacuuming functionality also receive positive feedback. However, some customers have expressed concerns regarding navigation, battery life, and the app's functionality. Additionally, a few users noted issues with obstacle avoidance.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 39 Showing 761-780 of 1,211 reviews
  • Pros mentioned:
    Mopping

    Rated 5 out of 5 stars

    SHARK VACUUM AND MOP

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    BEST ROBOT I BOUGHT YET NO PROBLEM OUT OF THIS ONE WOULD RECOMMEND

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 3 out of 5 stars

    Needs improvement

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Missed spots, app needs work, could have better suction power, battery doesn’t last

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hello. Thank you for your time in providing feedback. We sincerely apologize that your Robot vacuum is not working as intended. Please contact our team via phone at 1-855-427-5127, and we will gladly investigate this for you.
      Kind regards,
      Shark Clean

  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Awesome

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works better than expectedbe because it's amazing and then like so much

    I would recommend this to a friend
  • Pros mentioned:
    Mopping

    Rated 5 out of 5 stars

    Vacuum

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does a great job,cleans good in the corners also…easy set good value for the money

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    just sayin'

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    meh...its not worth what we paid for it and there was no instruction manual with it which we had to call the manufacturer....they do not send out paper manuals they send it via email which was a pain in my hoohah but it is what it is

    No, I would not recommend this to a friend
  • Pros mentioned:
    Mopping

    Rated 5 out of 5 stars

    Vacmop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tgis vac/mop cleans better than expected. We have 2 dogs ans cats and have no conplaints

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Soccer mom

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to setup! One less task on my extensive to to list!

    I would recommend this to a friend
  • Cons mentioned:
    App

    Rated 2 out of 5 stars

    Identity crisis

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This vacuum has a little bit of an identity crisis. It is not really a 2-in-1 vacuum/mop with self-emptying capabilities… if you use the mop feature then you lose the self-empty capability which is dumb. Getting this with the self-empty dock is a waste of money. The vacuum works well other than that. The app only allows for 1 schedule and only 1 floor though.

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hello,
      Thank you for taking the time to leave a review.
      We're so sorry to hear that you aren't happy with your Shark - Matrix Plus 2in1 Robot Vacuum. We will absolutely share your feedback with the relevant teams for consideration on future products.
      Kind regards,
      Shark Clean

  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    The Shark cleans well!

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not going to lie this thing is pretty nice and makes life a little easier if you don't have to do it yourself.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Power vacuum & mop robot

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product, outstanding performance. I reccomend this product.

    I would recommend this to a friend
  • Pros mentioned:
    Mopping

    Rated 5 out of 5 stars

    Shark vac/mop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great! Vacuums and mops. Easy transition between the two. I have multiple pets and it handles it great

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Could not be happier!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product! This is my first robo vaccum/mop and we just love it.

    I would recommend this to a friend
  • Pros mentioned:
    Mopping

    Rated 5 out of 5 stars

    Shark- No competition!! Amazing

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wow!! This robot vac and Mop blows the competition out of the water.

    I would recommend this to a friend
  • Pros mentioned:
    Mopping

    Rated 5 out of 5 stars

    Vaccumm

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best cleaning robot there is, dont have to worry about finding time to clean my apartment.

    I would recommend this to a friend
  • Pros mentioned:
    Mopping

    Rated 5 out of 5 stars

    Wonderful item!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product works amazing!!! It keeps our floors spotless!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Try something else

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is more frustrating than not. The mopping feature is a joke. And vacuuming not much better. It tries to clean a little here, little there. Will revisit rooms multiple times and clean a small spot before leaving the room. Sometimes just spins again and again in the same spot instead of cleaning in rows. Dont buy this.

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hi Brian,
      Thank you for taking the time to share your feedback on your RV2610WA. We’re really sorry to hear that your robot isn’t cleaning properly and that the mopping feature hasn’t met your expectations that’s definitely not the experience we want for our customers. We’d like to look into this further and help get your unit working as it should. Please give our Shark support team a call at 1-800-668-9600, Monday to Friday, 9 a.m. to 9 p.m. ET. A member of our team will be happy to assist.
      Best regards,
      Shark Clean

  • Pros mentioned:
    Mopping

    Rated 5 out of 5 stars

    Shark vaccum/mop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent vaccum and mop! I like the schedule feature.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    works well

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    works well. only complaint is that the vacuum and doc have to be torn apart and deep cleaned or it will get clogged before the base gets full and it is hard to program the different flooring settings when using the mop and vaccume.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Best

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best it works great love it very nice it been long time I been use in

    I would recommend this to a friend
  • Cons mentioned:
    Navigation

    Rated 5 out of 5 stars

    smartest dumb guy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great. Shark is kinda dumb sometimes though and gets confused. but over is great

    I would recommend this to a friend