Customer Ratings & Reviews
- Model:
- RV2610WA
- |
- SKU:
- 6514530
Customer reviews
Rating 4.2 out of 5 stars with 1096 reviews
(1,096 customer reviews)Rating by feature
- Value4.2
Rating 4.2 out of 5 stars
- Quality4.3
Rating 4.3 out of 5 stars
- Ease of Use4.3
Rating 4.3 out of 5 stars
Customers are saying
Customers appreciate the Matrix Plus 2-in-1 Robot Vacuum & Mop, especially its mopping capabilities that avoid carpets, overall performance, and ease of use. The mapping feature and quiet operation are also well-received. However, some customers have concerns about its navigation, battery life, and the functionality of the app, as well as its ability to avoid obstacles.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Navigation
Rated 1 out of 5 stars
Nope!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The set up was super easy. It did one clean with the set up then I did another clean while I was away. It automatically got stuck. I have since tried it twice while I was home and it stuck close to the homebase never moved past that and kept on saying it was tangled in debris. I have no pets in my place and I live in a studio apartment and it could not even clean my floors returning this after one actual use in less than one week.
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello,
Thank you for taking the time to leave a review.
Based on the performance you’ve described, it sounds like there’s a chance the RV2610WA Shark - Matrix Plus 2-in-1 Robot may not be working as it should. Could you please give our team a call at 1-888-228-5531? We’d love to help ensure you’re getting the most from your product.
Kind regards,
Shark Clean
Rated 5 out of 5 stars
robot vac for pet hair
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works very well, but pet hair stops it up pretty quickly.
I would recommend this to a friendRated 5 out of 5 stars
Excellent so far even in a tough environment.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this for the wife as an upgrade to a 4 year old roomba. The Shark has been amazing and is handing a household with 5 dogs in superb fashion.
I would recommend this to a friend- Pros mentioned:Mopping
Rated 5 out of 5 stars
shark cleaning
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.excellent cleaning does a good job of finding all the nooks and crannies
I would recommend this to a friend - Pros mentioned:Overall performance
Rated 5 out of 5 stars
Very good cleaner
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really like this robot vacuum, it is super helpful
I would recommend this to a friend - Pros mentioned:Overall performance
Rated 5 out of 5 stars
Best robot vacuum
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am happy with my new assistant Very easy to manage
I would recommend this to a friend - Pros mentioned:Mopping
Rated 5 out of 5 stars
Clean machine
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome I love it , it make my home still clean ❤️
I would recommend this to a friend Rated 1 out of 5 stars
It doesn't clean
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I replaces my irobot with this because the parts of Irobot is always needing to be replaced cuz it wears out easily. So I said, it will be good to try a new brand since I love Ninja I will try their robot vacuums. I bought this last year and been giving it a chance and been trying to convince myself that it will get better. Now that I put a rug in my living room, it doesn't pick up the dog hair at all! I have been having issue with the hard floors as well because it doesn't really clean the floor and it is so dumb that the wheels keep on getting stuck somewhere! I never had any problems like this with my irobot before, but this is worse. I cannot even return it because it is past 90days!. I bought for around $700 I believe and now I don't even use the mop as well because it doesn't really clean the floor, it will just look wet but when gets dried it didn't clean the floor. I am so frustrated with this robot, I have a video of it vacuuming on the rug and not even picking up the dog hair. I have three dogs and this is why I cannot afford to lose a robot vacuum. Now I am stuck with this, or I have to spend more money to get a different brand!
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hi Peter,
Thank you for sharing your experience with the Shark Matrix Plus Robot Vacuum & Mop. We’re sorry to hear that it hasn’t met your expectations, especially when it comes to picking up pet hair and cleaning hard floors effectively. We understand how important it is to have a reliable cleaning solution, especially in a home with pets.
If the vacuum is struggling with rugs or hard floors, we’d love the opportunity to troubleshoot with you. Ensuring the brush roll and wheels are free of obstructions and checking if the unit’s sensors need cleaning can sometimes improve performance. Adjusting the suction settings in the app may also help optimize cleaning for different surfaces.
We know you’ve been patient with this product, and we’d like to help explore potential solutions. Please reach out to our robot-specific support team at 1-888-228-5531, and we’d be happy to assist.
We appreciate your feedback and the chance to improve your experience.
Kind regards,
Shark Clean
- Pros mentioned:Mopping
Rated 5 out of 5 stars
Amazing product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great products. Would recommend cleans a well and mops good
I would recommend this to a friend - Pros mentioned:Overall performance
Rated 3 out of 5 stars
Eh
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When it works, it works well. If you Need to get it serviced it’sa headache. For something so expensive convenience isn’ta priority.
No, I would not recommend this to a friend Rated 5 out of 5 stars
Shark vacuum matrix
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice vacuum works great and very powerful I like a lot
I would recommend this to a friendRated 4 out of 5 stars
Pet friendly
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does a good job for a household with 3 dogs! Moping feature is ok for things like light muddy paw prints.
I would recommend this to a friendRated 5 out of 5 stars
A very handy appliance
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A very handy appliance. Can be out of town and still have it vacuum the whole house. Saves me a lot of time and trouble. I love it.
No, I would not recommend this to a friend- Pros mentioned:Mapping
Rated 5 out of 5 stars
Mrs
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very smart. He knows my apartment better than me ! like this vacuum!
I would recommend this to a friend - Pros mentioned:Overall performance
Rated 5 out of 5 stars
Love this SHARK!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We love it!! I wish i would have purchased it sooner.
I would recommend this to a friend Rated 1 out of 5 stars
Not worth it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not worth the price, after a month it stopped mopping. It only vacuums now. The app could be better too. My map has erased on its own a few times. It’s truly irritating. I was so excited to get it, now I hate looking at it.
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello Flavia,
Thank you for sharing your experience with us. We understand how frustrating this must be, especially with the app performance and mapping issues after being so excited about your purchase. This isn’t the standard we aim to deliver, and we’d love the opportunity to make things right. Please give us a call at 1-888-228-5531 for dedicated robot support. Our team will work with you to resolve this quickly and restore your confidence in our brand. We’re available Monday to Friday: 9 a.m. – 9 p.m. ET, and Saturday: 9 a.m. – 6 p.m. ET.
Kind regards,
Shark Clean
- Pros mentioned:Ease of use
Rated 1 out of 5 stars
Its okay
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Honestly its not worth it. The mop only gets wet on one side the tank runs out after like 1 sweet i live in an apartment image a house. It is made for dummys though very easy to use
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello,
Thank you for taking the time to leave a review.
We're sorry to hear that the mopping performance of your Shark Matrix Robot Vacuum didn’t meet your expectations, particularly regarding uneven water distribution and tank capacity. We understand how important both efficiency and convenience are, especially when cleaning larger areas.
We're glad to know you found the unit easy to use, and we truly appreciate your honesty. Your comments will be shared with our product team for further review as we continuously work to improve our designs. If there’s anything we can do to help enhance your experience, please don’t hesitate to reach out to us at 1-800-668-9600. We’d be happy to assist you.
Kind regards,
Shark Clean
- Cons mentioned:Navigation
Rated 3 out of 5 stars
Not good at mapping
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is always throwing an error. Robot was unable to find its dock by itself. Not taking the whole house map. leaving kitchen room.
No, I would not recommend this to a friend Rated 4 out of 5 stars
Hard at work
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It does the job,And it helps keep the dog and cat hair pick up.A book on how to sit it up, because some people don't know how to sit it up, like older people who don't do electronics.
I would recommend this to a friend- Pros mentioned:Mopping
Rated 5 out of 5 stars
Wow
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My wife absolutely loves this mop vac! It truly reduces her cleaning time!
I would recommend this to a friend