Outlet EventEnds Jan. 19. Limited quantities. No rainchecks.Shop now

Skip to contentGo to Product SearchGo to Footer
Main Content

Customer Ratings & Reviews

No content
  • My Robot - Ready to Mop 100% Matrix Mop x I HEPA Anti-Allergen Exclusive Feature Matrix Mop: A specialized mopping pattern that uses a Swirling and scrubbing action to remove stuck-on stains from targeted areas. Identity a spot in your home and let your robot shine a You can also Matrix Mop SXS aren the app. Just place the robot on 1h 2TUm - MATRIX CLEAN Shark CLEAN MATRIX MOP - 2-IN-1.
  • 2-in-1 Robot Vacuum & Mop: Powerful vacuuming + Sonic Mopping. No spots missed. Cleans in precision grid + better edge cleaning & HEPA base. MOP. 2-in-1 Vacuum.
  • MATRIX CLEAN: No spots missed.
  • Sonic Mopping picks up dry debris and scrubs 100x per minute to remove stuck-on stains. It is safe for use on all sealed hard floors, including wood, tile, and laminate.
  • The text on the image reads: "Cleans Edges & Corners 50% BETTER. Cleaning. Uses blasts of air to pull debris into the cleaning path. Shark MATRIX PLUS MOP 2-IN-1 VACUUM."
  • The text on the image is already grouped and correctly written. It reads: "Anti-Allergen Complete Seal Traps 99.97%* of dust and allergens, keeping them out of the air you breathe. Down to 0.3 microns."
  • The image features a Shark Bagless Self-Empty vacuum cleaner with a 60-day capacity. The vacuum is designed to empty itself into a bagless base, providing a convenient and efficient cleaning experience. The vacuum is also equipped with an anti-allergen feature, making it suitable for individuals with allergies. The image showcases the vacuum cleaner on a wooden floor, emphasizing its cleaning capabilities.
  • Incredible Suction Power Picks up dry debris on hard floors and carpets. Shark Matrix Plus Mop 2-in-1 Vacuum.
  • Precision Home Mapping uses 360 LiDAR vision to automatically map every inch of your home, day or night. The Shark 2 Shark MATRIX PLUS MOP 2-04-1 Vacuum is a product that can be used for this purpose.
  • Detects & Avoids Objects: Sees objects in its path and cleans around them.
  • Powerful Pet Hair Pickup: Suction power and self-cleaning brushroll pick up pet hair with ease, and the robot empties itself into the anti-allergen sealed base. HAIR SELF-CLEANING ANTI-HAIR WRAP BRUSHROLL WRAP STANDARD BRUSHROLL vs Shark.
  • Recharge & Resume: The robot returns to its base, recharges, and can pick up where it left off.
  • Easily Customize Your Clean: Select a specific room or schedule whole-home cleans from anywhere with the SharkClean app.
  • Shark Matrix Plus 2in1 Robot Vacuum & Mop Trailer Video video 1 minutes 21 seconds
  • Shark - Matrix Plus 2-in-1 Robot Vacuum & Mop Features video 1 minutes 35 seconds

Shark - Matrix Plus 2-in-1 Robot Vacuum & Mop with Sonic Mopping, Matrix Clean, Home Mapping, HEPA Bagless Self Empty, WiFi - Black

Model:
RV2610WA
SKU:
6514530
Highly rated by customers for:
Your price for this item is $699.99

Customer reviews

Rating 4.2 out of 5 stars with 1145 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

Pros mentioned filter

Cons mentioned filter

81%would recommend to a friend

Customers are saying

Customers appreciate the Matrix Plus 2-in-1 Robot Vacuum & Mop, especially its mopping capabilities that avoid carpets, overall performance, and ease of use. The mapping feature and quiet operation are also well-received. However, some customers have concerns about its navigation, battery life, and the functionality of the app, as well as its ability to avoid obstacles.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 40 Showing 781-800 of 1,145 reviews
  • Pros mentioned:
    Noise level

    Nice

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works very well and less noisy good timer collect everything on the floor and carpet.

    I would recommend this to a friend
  • Cons mentioned:
    Navigation

    Don’t waste your time or money

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Stopped mopping after 2 months. Not for multilevel homes. Have spent more time trying to troubleshoot. I should have just vacuumed and mopped my house myself. Waste of money.

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hello Amanda,

      Thank you for taking the time to leave your review, we truly appreciate it. We're disappointed to hear that your robot isn’t working and that troubleshooting hasn’t resolved the issue. This certainly isn’t the experience we want our customers to have, and we’re eager to help. Please reach out to us at 1-888-228-5531, where one of our product specialists will be happy to assist you. We hope to restore your confidence in our brand.

      Kind regards,
      Shark Clean

  • Pros mentioned:
    Ease of use

    It works

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to put together. And one of the bests things i ever bought makes my life easy

    I would recommend this to a friend

  • Shark Matrix Robot Vacumm

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    More relaxed cleaning method! highly recommended!!

    I would recommend this to a friend

  • Good product but not great

    |
    |
    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this product I set it on a schedule and it does a good job of keeping my floor clean only reason it not a 5 star is because the dog hair from my dogs seems to create an issue with it dumping it into the dust bin.

    I would recommend this to a friend

  • Billie

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far I reall like it. Inpurchased a different make that was suppose to be a very good one but it stopped working right aboutv2 to 2 1/2 weeks after I bought it. I still haven't tried the mop part but very happy with the vacuum so far

    I would recommend this to a friend

  • Shark robot vacuum

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was skeptical at first but after my wife set it up Iwas impressed. This thing really does a great job on our floors, would definitely reit.

    I would recommend this to a friend

  • Decent vacuum & mop combo

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Honestly a nice vacuum but the app needs updating. It does seem to get "lost" occasionally. I send the vacuum to vacuum the kitchen and it randomly heads to the bathroom first. Probably needs to be remapped but could also be an app issue.

    I would recommend this to a friend
  • Pros mentioned:
    Mopping

    Great product for a busy person

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Runs as exspected and does a great job! Love the different power settings for the vacuum.

    I would recommend this to a friend
  • Cons mentioned:
    Navigation

    Mommy little helper

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the mop way better the I expected but it has things it needs to work out. I wish it didn’t try to 4x4 of things

    I would recommend this to a friend

  • 2 in 1

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am happy with it but you have to fill out the cleaning fluid everytime !

    I would recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hello,

      Thank you for sharing your feedback!

      We are sorry to hear that your experience with your Shark Robot has not been the best. We will relay your feedback to our product development teams. If you have any questions or require assistance, please feel free to call us at 1-888-228-5531, and we will be glad to help.

      Kind regards,
      Shark Clean

  • Pros mentioned:
    Mopping

    Shark vacuum

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this vacuum it will clean my floor even though im not home. Love it!

    I would recommend this to a friend
  • Cons mentioned:
    Navigation

    Robo vac

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I honestly wanted to love this and I just don’t. It gets stuck on everything and doesn’t mop as described.

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hi Joelle,

      Thank you for taking the time to share your experience. It’s really disappointing to hear that the vacuum isn’t performing as expected and is releasing dirt and debris. That’s certainly not the kind of experience we want you to have. We’d like to help make this right, please reach out to our support team at 1-800-668-9600 Mon – Fri 9am — 9pm ET | Sat. 9am — 6pm ET so they can assist you further and look into what might be causing the issue.

      Kind Regards,
      Shark Clean.

  • Shaek vac mop

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Lobe the robots wish the mapping was better and it didnt have so many error messages adbout a cliff nearby or goofy stuff.. cleans decent

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Example 1 - Shark
      Hello,
      Thank you for taking the time to leave a review.
      We're so sorry to hear that the mapping isn't the best. We will absolutely share your feedback with the relevant teams for consideration on future products.
      Kind regards,
      Shark Clean

  • My robot

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the wen moping move size to size.The wen vacuum it clean by her self

    I would recommend this to a friend

  • May have gotten a dud...

    |
    |
    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Shark - Matrix Plus 2in1 Robot Vacuum & Mop with Sonic Mopping. Seemed to be working well at first, but after about 3 months it kept erroring out for a roller jam. Cleaned it and did the steps the manual suggested, but could not get it to go again. Took it back to get a refund, bought a Narwal. Only had the Narwal a week, so we will see.

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hello,
      Thank you for taking the time to leave a review.
      We're very sorry to hear that you were having trouble with your robot, and that you’ve returned it as a result. We will absolutely share your comments with the relevant teams for consideration on future products, and we hope you’ll give our products another try in the future.
      Kind regards,
      Shark Clean

  • Pros mentioned:
    Mopping

    Disappointing purchase

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This vacuum was not what I expected. The capacity was very small and not to pickup dog hair. It skipped many areas. It did a good job on the sections that it reached. I had to return it.

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hello,
      Thank you for taking the time to leave a review.
      We're so sorry to hear that you weren't happy with your Shark Robot, and returned it. We will absolutely share your feedback with the relevant teams for consideration on future products. We hope you’ll give our products another try in the future.
      Kind regards,
      Shark Clean

  • Pros mentioned:
    Mopping

    Couldn’t recommend more

    |
    |
    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The ai in this thing is amazing! I love the app and how it sweeps and mops.

    I would recommend this to a friend
  • Pros mentioned:
    Mopping

    shark cleaning

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    excellent cleaning does a good job of finding all the nooks and crannies

    I would recommend this to a friend

  • Purr-fect to keep the cat hair under control

    |
    |
    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this thing. It runs while I’m away. I have kitty hair it did pretty good the first day but by day three of it running once a day other then the clawed up couch you would have no idea I had cats

    I would recommend this to a friend
Page 40, Showing 781-800 of 1,145 reviews
Sign in or Create Account

Get the latest deals and more.

Best Buy appLearn more
Share on YouTubeShare on InstagramShare on TikTokShare on FacebookShare on PinterestShare on X
Best Buy Canada
AccessibilityTerms & ConditionsPrivacyInterest-Based AdsState Privacy RightsHealth Data PrivacyDo Not Sell/Share My Personal InformationLimit Use of My Sensitive Personal InformationTargeted Advertising Opt OutCA Supply Chain Transparency Act
In-store pricing may vary. Prices and offers are subject to change. © 2026 Best Buy. All rights reserved. BEST BUY, the BEST BUY logo, the tag design, and MY BEST BUY are trademarks of Best Buy and its affiliated companies.