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Customer Ratings & Reviews

$699.99

Customer reviews

Rating 4.2 out of 5 stars with 1211 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

Pros mentioned filter

Cons mentioned filter

80%would recommend to a friend

Customers are saying

Customers praise the Matrix Plus 2-in-1 Robot Vacuum & Mop for its mopping capabilities, overall performance, and ease of use. The mapping feature, quiet operation, and vacuuming functionality also receive positive feedback. However, some customers have expressed concerns regarding navigation, battery life, and the app's functionality. Additionally, a few users noted issues with obstacle avoidance.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 40 Showing 781-800 of 1,211 reviews
  • Pros mentioned:
    Mopping

    Rated 5 out of 5 stars

    Works as it should.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great for daily maintenance. You still need to actually vacuum also. The mop feature is pretty good as well.

    I would recommend this to a friend
  • Pros mentioned:
    Mopping

    Rated 5 out of 5 stars

    Like a perfect maid

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Like my own maid doesn’t miss anything we got new hardwood floors and it keeps em spotless

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    gg

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very good item, nice production 5 star from Shark !

    I would recommend this to a friend
  • Pros mentioned:
    Mopping

    Rated 5 out of 5 stars

    Anti dirt

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No more manual cleaning, it help a lot with the kids.

    I would recommend this to a friend
  • Pros mentioned:
    Mopping

    Rated 5 out of 5 stars

    Shark

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works great, very thourough. Works better than our previous vacumn.

    I would recommend this to a friend
  • Cons mentioned:
    Navigation

    Rated 3 out of 5 stars

    Obstacle avoidance-needs improvement

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was okay! Great for the price but it kept hitting my table legs. I took it back.

    I would recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hello,
      Thank you for taking the time to leave a review.
      We're very sorry to learn that the RV2610WA was hitting your table legs, which led to your return it. We will certainly share your feedback with the relevant teams for consideration on future products. We hope you'll give our products another try in the future.
      Kind regards,
      Shark Clean

  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Excellent moping machine.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought it for $399., Overall, I’n very satisfed with performance and velue.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product. Downloaded application and easy to set up.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Product for Vaccum and Mopping.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product with the service and price. Best Buy product for vaccum and mopping. Go for it!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Vac

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice fast and easy to use the app quick for setting up

    I would recommend this to a friend
  • Pros mentioned:
    Mopping

    Rated 5 out of 5 stars

    Best investment

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It work very well leaves my floors clean. Looking to buying a second one

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Vaccum

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is a machine that help to mantain my house clean and is easy to use.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works great

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works excellently love it can vacuum and mop. It runs daily and has helped with dog hair control.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great value vacuum bot

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great robot. Way better than my old Roomba that had many navigation issues.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Must have!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product a must have Urs like having a maid to do your chores!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Shark Vacuum review

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wasn’t sure I would ever use a robot vacuum but had to see what all the hype was about , now I’m the one telling others to get one ! Give it a try you won’t regret it! It does a great job and frees up my time

    I would recommend this to a friend
  • Pros mentioned:
    Mopping

    Rated 5 out of 5 stars

    Shark cleaner

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good product those a wonderful job at cleaning my house

    I would recommend this to a friend
  • Cons mentioned:
    Navigation

    Rated 5 out of 5 stars

    Would buy again

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works like it’s supposed to most of the time. It gets a wild hair and goes places its not supposed to.

    I would recommend this to a friend
  • Pros mentioned:
    Mopping

    Rated 5 out of 5 stars

    Amazing

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this robot. It’s too efficient! It’s able to clean and mop everything.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Did not live up to my expectations

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When it mops, it misses a bunch of spots and does not go back over to get them. When it goes to empty, it always has an error message and it won’t empty the bag or compartment for the vacuuming. It does not pick up like my Roomba it just seems like the suction is not quite there and I really have to guide it to make it do its job even after I mapped it.

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hello there, thank you for taking the time to share your experience. We’re really sorry to hear about the issues you’ve been having with your Robot Matrix, especially with the mopping performance, suction, and the errors you’re seeing when the robot tries to empty itself. We’d love the opportunity to look into this further and help get things back on track. Please reach out to our customer support team 1-888-228-5531 (Monday to Friday: 9 AM to 9 PM ET and Saturday: 9 AM to 6 PM ET). Our team can walk you through troubleshooting steps for the mopping pattern, suction performance, and self‑emptying system, or explore replacement or repair options if needed. Kind Regards, Shark Robot