Customer Ratings & Reviews

I thought this for my work office to help with floors during the week and it’s done amazing. The only thing I’ve found difficult is fine tuning the no go zones/carpeted areas.

Love how you can set up mapping especially when you have a large home

Excellent machine! We love our Alice! She cleans everything daily!

This I Very helpful I No need to clean by myself

Works Great! I would recommend this machine to anyone.

Works well but you will need to touch up occasionally

The vacuum itself has great pickup ability but my baseboards have seen better days I literally had to retouch up majority of my baseboards because of this vacuum and I'm trying to sell my house so this will definitely be going back. I don't need more damage to my house because of this robot

Best purchase ever. Love the app, but the cleaning saves me so much time everyday with a toddler spilling food

Do yourself a favor…..don’t buy this!! I could go all into how the app sucks and the vacuum doesn’t go back to where it left off when it has to return to base to empty/fluid is out/needs to charge, but it’s took aggravating. Also, I’m unable to select certain rooms for it to go clean because that’s the only way to get it to clean every room!!

It does the job and helps save time and energy to clean the floor. I need to clean the corner myself. It is all right.

Not worth the price, after a month it stopped mopping. It only vacuums now. The app could be better too. My map has erased on its own a few times. It’s truly irritating. I was so excited to get it, now I hate looking at it.

I am surprised because it has 10 months of use and it shows an error that even I review and try to fix but no. It is a good vacuum and I love when it works; but it is not so low priced to present this issues in less than a year.

I am very pleased with the shark matrix plus 2n1 vacuum and mop. It cleans the whole house in 160 minutes on a single charge in eco mode. It docks and empties flawlessly.

Great vacuum! Does everything it was advertised to do. No regrets. Should have gotten it sooner

Very good vaccum with this range of price point. Cleaning is easy. One thing could have been better is edge detection

It works good but the latch for the resorvoir broke

very good product and value for money. it has all the features which had expected.

I bought this vacuum in February of 2023 and everthing worked well until a few months ago when it started spinning in circles and giving me an error 18. I finally got around to calling customer service this week and was told this was a known issue however because I was out of warranty they would not sell me the part to fix the issue that was for warranty customers only. They offered a 30% coupon if I purchased on the phone directly from them right now, I have been a fan of Shark products and own several however I will no longer be purchasing Shark products. I paid $642.00 for this vacuum and to be told we have the part to fix it but we won’t sell it to you is poor customer service in my opinion. I did not accept their 30% coupon but instead purchased a new Eufy from Best Buy.

its good but the never touch pro is a good bang for your buck

I bought this for my daughter and her fiancé for Christmas. They have a small apartment so storage of extra appliances is an issue. This unit fits well tucked away and definitely helps with the day to day cleaning needs.