Customer Ratings & Reviews
- Model:
- RV2610WA
- |
- SKU:
- 6514530
Customer reviews
Rating 4.2 out of 5 stars with 1211 reviews
(1,211 customer reviews)Rating by feature
- Value4.2
Rating 4.2 out of 5 stars
- Quality4.2
Rating 4.2 out of 5 stars
- Ease of Use4.3
Rating 4.3 out of 5 stars
Customers are saying
Customers praise the Matrix Plus 2-in-1 Robot Vacuum & Mop for its mopping capabilities, overall performance, and ease of use. The mapping feature, quiet operation, and vacuuming functionality also receive positive feedback. However, some customers have expressed concerns regarding navigation, battery life, and the app's functionality. Additionally, a few users noted issues with obstacle avoidance.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Overall performance
Rated 5 out of 5 stars
Cleaning just got easier
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great. Cleans the floors just as expected makes life easier.
I would recommend this to a friend Rated 5 out of 5 stars
Product is price worthy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is very good product on hard wood floors and vinyl floorings, does decent job on carpets. Overall good product
I would recommend this to a friend- Pros mentioned:Overall performance
Rated 5 out of 5 stars
Great robot
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best robot that you can buy in the store, you never regret for this
I would recommend this to a friend Rated 2 out of 5 stars
Not worth the money
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this with the hope that it could outperform my Roomba and BraveJet, but that is not the case. The idea of having an all in one was appealing, but there are several shortcoming with this. First of all, there's no way to use the base to remove the dirt from the bin when using the mop attachment. The vacuum does not like pet hair at all when using the mop attachment. Somehow the brushes get wet and that mucks up the port for the dirt and pet hair to go into the bin. Rather than tell me that there is an issue, it continues on until finished, and when I go to empty the bin, there is hardly anything in there. When I look inside the unit, there is a blockage of fur. The vacuum attachment works well though. Like the Rumba, it goes back to the base and get the dirt sucked out and then continues. Another annoying area is that it does not recognize carpet with the mop attachment installed. Instead, you have to indicate on the map where it should not mop, which means that the carpet will not get vacuumed until you attach the vacuum attachment. I am going to see if I can return it and get the Rumba all in one. At least that one recognizes a carpet and will raise the mop attachment, something that Shark totally missed.
No, I would not recommend this to a friend- Pros mentioned:Ease of use
Rated 5 out of 5 stars
excellent
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's a real easy to set up and it's real wonderful the way it works I give it 100 of 100
I would recommend this to a friend - Pros mentioned:Mopping
Rated 5 out of 5 stars
Mop
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good vac to sweep the floors with and to mop with to
I would recommend this to a friend - Pros mentioned:Overall performance
Rated 5 out of 5 stars
Clean clean
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This thing is awesome when it comes to house hold chores. 2 for 1 can’t beat it
I would recommend this to a friend - Pros mentioned:Mopping
Rated 5 out of 5 stars
new little helper
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great robot vacuum and mop. Set it up on schedule and let it go.
I would recommend this to a friend Rated 5 out of 5 stars
Great unit.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Working great so far. We have different types of flooring, hard surfaces, carpet, etc and it is working well. I think it is still mapping the floors. Very happy with the purchase.
I would recommend this to a friend- Pros mentioned:Overall performance
Rated 5 out of 5 stars
Lil robot
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It have made my life so much better. I recommend it highly to moms.
I would recommend this to a friend Rated 3 out of 5 stars
Shark 2 in 1
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The vacuum is great the mopping,I continue to get error on . Over all it’s okay and still helps clean
I would recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hi Erica,
Thank you for sharing your feedback on the Shark Matrix Plus Robot Vacuum and Mop. We're glad to hear the vacuuming function has been working well for you, though we’re sorry the mopping feature is showing errors. We understand how that can take away from the overall convenience the product is designed to offer.
We’d like to help resolve the mopping issue and get your unit working at its best. Please reach out to our Robot Support team at 1-800-668-9600 so we can assist you further.
Kind regards,
Shark Clean
Rated 5 out of 5 stars
Shark Robot Cleaner
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does a great job with Vacuum and Mop of floor Works like a charm.
I would recommend this to a friend- Pros mentioned:Mopping
Rated 5 out of 5 stars
Shark vaccum
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to setup the moping it’s excellent no more dog hair
I would recommend this to a friend Rated 5 out of 5 stars
Good product -work well
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing product. I thoroughly enjoy the product. it is doing an amazing job and only a small concern - map correction is complicated - which can be simplified.
I would recommend this to a friend- Pros mentioned:Mopping
Rated 5 out of 5 stars
Love it
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the product and does excellent job at cleaning floors
I would recommend this to a friend Rated 5 out of 5 stars
Sharp Vacuum
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My first time purchasing a robot vacuum cleaner. It is so awesome. It doesn’t bump into the furniture or walls. You can map the areas that you want vacuum which is a great feature. I would highly recommend this robot vacuum cleaner. It also works with Alexa. The mopping feature you still may have go behind it which a wet mop because it doesn’t do the best job.
I would recommend this to a friendRated 4 out of 5 stars
Good product but not great
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this product I set it on a schedule and it does a good job of keeping my floor clean only reason it not a 5 star is because the dog hair from my dogs seems to create an issue with it dumping it into the dust bin.
I would recommend this to a friend- Pros mentioned:Mopping
Rated 5 out of 5 stars
Cleaning
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this product , cleans my house super good !!
I would recommend this to a friend Rated 3 out of 5 stars
Vacuum
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Vacuum did really well for the first 2 months but then received an error code with no solution. Bestbuy did really good and refunding us for the purchase!
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello Daniel,
Thank you for taking the time to leave a review.
We're so sorry to hear that you were having trouble with your Matrix Plus, and that you’ve returned the product as a result. We will absolutely share your comments with the relevant teams for consideration on future products, and we hope you’ll give our products another try in the future.
Kind regards,
Shark Clean
- Pros mentioned:Overall performance
Rated 5 out of 5 stars
Kathy
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love it very good Item it works how I expected it too work.
I would recommend this to a friend