Customer Ratings & Reviews
- Model:
- RV2610WA
- |
- SKU:
- 6514530
Customer reviews
Rating 4.2 out of 5 stars with 1147 reviews
(1,147 customer reviews)Rating by feature
- Value4.2
Rating 4.2 out of 5 stars
- Quality4.3
Rating 4.3 out of 5 stars
- Ease of Use4.3
Rating 4.3 out of 5 stars
Customers are saying
Customers appreciate the Matrix Plus 2-in-1 Robot Vacuum & Mop, especially its mopping capabilities that avoid carpets, overall performance, and ease of use. The mapping feature and quiet operation are also well-received. However, some customers have concerns about its navigation, battery life, and the functionality of the app, as well as its ability to avoid obstacles.
This summary was generated by AI based on customer reviews.
Rated 5 out of 5 stars
A very handy appliance
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A very handy appliance. Can be out of town and still have it vacuum the whole house. Saves me a lot of time and trouble. I love it.
No, I would not recommend this to a friendRated 2 out of 5 stars
Works good but has issues...
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My wife really likes this but the button/clip that keeps the solution reservoir has broken in only about a month. Now I have to rig it up so it will clip in.
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello Jacob,
Thank you so much for sharing your experience with your product. We’re glad to hear your wife is enjoying it, but we understand how frustrating it must be to deal with a broken clip on the solution reservoir, especially so soon after purchase. That’s definitely not the experience we aim to deliver. We appreciate you bringing this to our attention, and we’d love for you to give us a call at 1-888-228-5531, where one of our product specialists will be happy to assist you.
Kind regards,
Shark Clean
- Pros mentioned:Mopping
Rated 5 out of 5 stars
Wow
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My wife absolutely loves this mop vac! It truly reduces her cleaning time!
I would recommend this to a friend - Pros mentioned:Mopping
Rated 5 out of 5 stars
Perfect
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect for my house, cleaning excellent, .I'm very happy with my Robotina.
I would recommend this to a friend Rated 5 out of 5 stars
Shark vacuum matrix
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice vacuum works great and very powerful I like a lot
I would recommend this to a friend- Cons mentioned:Navigation
Rated 3 out of 5 stars
Not good at mapping
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is always throwing an error. Robot was unable to find its dock by itself. Not taking the whole house map. leaving kitchen room.
No, I would not recommend this to a friend Rated 4 out of 5 stars
Hard at work
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It does the job,And it helps keep the dog and cat hair pick up.A book on how to sit it up, because some people don't know how to sit it up, like older people who don't do electronics.
I would recommend this to a friend- Pros mentioned:Ease of use
Rated 5 out of 5 stars
Great product
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best purchase ever. It works great, easy to the user
I would recommend this to a friend - Pros mentioned:Overall performance
Rated 5 out of 5 stars
Amazing Little Vacuum
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works Great! Never should have waited to buy this!
I would recommend this to a friend Rated 1 out of 5 stars
Absolutely worthless after less than 6 months
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Shark never fails to disappoint, their products are made of low quality plastic that reach failures just a few months into regular use. The mopping feature is an absolute joke unless you live in a 12x12ft apartment. The mapping system seems to be keen on taking the least efficient routes possible, my ninja blender has a more advanced operating system than this piece of garbage. If you want a quality product, look elsewhere. If you want a product that will find itself in a landfill within only a few months, buy shark.
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello Robin,
Thank you for taking the time to share your feedback. We're truly sorry to hear that your experience with our product has been so disappointing. We understand your concerns regarding the build quality, mopping functionality, and mapping performance, and we regret that the unit did not meet your expectations. This is certainly not the experience we want for our customers, and we’d appreciate the opportunity to make things right. Please give us a call at 1-888-228-5531, where one of our product specialists will be more than happy to assist you. We hope to regain your confidence in our brand.
Kind regards,
Shark Clean
- Pros mentioned:Mapping
Rated 5 out of 5 stars
Shark
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love how you can set up mapping especially when you have a large home
I would recommend this to a friend Rated 4 out of 5 stars
Decent
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good vacuum, but wishing the suction was stronger. I feel like my house is still dirty after it’s vacuumed. I also set “do not go” areas and it still goes there.
I would recommend this to a friendRated 4 out of 5 stars
Customer review
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s little loud when it unloads the trash and it does better in the hardwood/LVP floor than thick carpets.
No, I would not recommend this to a friendRated 1 out of 5 stars
Poor quality, broke twice in two months
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this vacuum in June thinking it would make my life easier. Instead, it’s been nothing but a headache. The first one stopped working after just 3 weeks, so Shark replaced it. The second one also broke after about a month of use. Two failures in less than two months is unacceptable, and now I’m stuck chasing a refund. The quality just doesn’t match the price. I strongly suggest looking at other brands—don’t waste your time or money on this model.
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hi Denys,
Thank you for taking the time to leave a review.
We genuinely apologize for your experience with the 2-in-1 robot vacuum, and we completely understand your concerns about the situation with the replacement you received, which led to your decision to request a refund. We always aim to build high-quality, long-lasting products, so it's disheartening to hear we let you down this time. Nonetheless, we will definitely pass your feedback on to our product development team for their consideration in future models to enhance your experience. Please feel free to contact us at 1 800 668 9600, and we will be more than happy to assist you in exploring the available options to address this matter for you.
Kind regards,
Shark Clean
- Pros mentioned:Overall performance
Rated 5 out of 5 stars
Clean machine.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works Great! I would recommend this machine to anyone.
I would recommend this to a friend - Pros mentioned:Mopping
Rated 5 out of 5 stars
Price is questionable
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works well but you will need to touch up occasionally
I would recommend this to a friend Rated 5 out of 5 stars
Works great
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I thought this for my work office to help with floors during the week and it’s done amazing. The only thing I’ve found difficult is fine tuning the no go zones/carpeted areas.
I would recommend this to a friendRated 5 out of 5 stars
Amazing
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.wonderful product, I feel happy to have the item, for the payment, the flexibility and more knowing that I bought it in a very good store, such as best buy
I would recommend this to a friendRated 4 out of 5 stars
Great combo
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great combo vacuum/mop. If you use it for mopping, use either demineralized water or a combo with the shark cleaning solution - everything else makes it malfunction.
I would recommend this to a friendRated 5 out of 5 stars
We love Alice!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent machine! We love our Alice! She cleans everything daily!
I would recommend this to a friend