Customer Ratings & Reviews
- Model:
- RV2610WA
- |
- SKU:
- 6514530
Customer reviews
Rating 4.2 out of 5 stars with 1128 reviews
(1,128 customer reviews)Rating by feature
- Value4.2
Rating 4.2 out of 5 stars
- Quality4.3
Rating 4.3 out of 5 stars
- Ease of Use4.3
Rating 4.3 out of 5 stars
Customers are saying
Customers appreciate the Matrix Plus 2-in-1 Robot Vacuum & Mop, especially its mopping capabilities that avoid carpets, overall performance, and ease of use. The mapping feature and quiet operation are also well-received. However, some customers have concerns about its navigation, battery life, and the functionality of the app, as well as its ability to avoid obstacles.
This summary was generated by AI based on customer reviews.
Rated 5 out of 5 stars
Let this Shark do ALL the Hardwood Cleaning
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This robot vacuum/mop works great on my hardwoods! I have a Shark combo vacuum/mop which I love so knew that if I was going to try a robot one, it would be Shark. It works well doing both types of cleaning. The container holds a lot so there's not a lot of having to change it out.
I would recommend this to a friend- Cons mentioned:Navigation
Rated 1 out of 5 stars
Poor design and function.
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My unit keeps stopping for no reason and rarely completes a full cycle without issues. I also don’t like that the vacuum and mop units need to be swapped out. Camera system for detection is not great. Runs over items that are below a certain height so it will steamroll right over dog poop and smear it everywhere. I do not recommend this model
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello Jace,
Thank you for taking the time to leave this review.
We're so sorry to hear that you aren't happy with your Shark Matrix Plus 2 in 1 robot's overall performance. While we will absolutely share your feedback with the relevant teams for consideration on future products, we would like to make sure your product is working as it should. Please don't hesitate to reach out to our team by phone at 1-888-228-5531.
Kind regards,
Shark Clean
- Pros mentioned:Mopping
Rated 2 out of 5 stars
It’s ok
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not so great. Mopping is good but mapping of the route is not great
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello,
Thank you for taking the time to leave a review.
We're so sorry to hear that you aren't happy with your Shark robot. We will absolutely share your feedback on this robot's performance with the relevant teams for consideration on future products. If you need any help with your product, please don't hesitate to reach out to our team by phone at 1-888-228-5531.
Kind regards,
Shark Clean
Rated 4 out of 5 stars
robot
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is a little confusing but overall good product
No, I would not recommend this to a friendRated 5 out of 5 stars
Terry
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Although early in the game it has been all that was advertised
I would recommend this to a friendRated 5 out of 5 stars
Perfect for pet owners
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product to have if you have hairy dogs. No bags to buy, no issues to complain about. The mop feature is also great, never expect it to do all the work for you but great way of keeping things clean and helping out.
I would recommend this to a friend- Cons mentioned:Battery life
Rated 1 out of 5 stars
Love shark but hate this one
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really tired to like this, i bought it twice to give it a chance, the first one had a mop problem only cleaned one spot and left a big water puddle on the floor. I have a rnach and it took all day to clean it. 3 hour to charge. It was also lound. I love shark but this one is a let down big time. Bought a bobsweep hoping it is better.
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hi Farmer,
Thank you for giving the Shark Matrix Plus Robot Vacuum & Mop a fair chance and sharing your honest feedback. We’re sorry to hear that it didn’t meet your expectations, especially with mopping performance, cleaning time, and noise level. That’s certainly not the experience we want for our customers.
Your feedback is valuable, and we’ll make sure to share it with our product development team as we continue improving our designs. If you’d like to discuss troubleshooting options or explore whether adjustments could improve its performance, our robot-specific support team at 1-888-228-5531 would be happy to assist.
We truly appreciate your support of Shark products and hope we can better meet your expectations in the future.
Kind regards,
Shark Clean
Rated 4 out of 5 stars
Ok to Buy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is ok not too good . Seems to be little slow while cleaning . Need to explore more about it
I would recommend this to a friend- Pros mentioned:Mopping
Rated 3 out of 5 stars
loud shark
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Super Loud but accurate when cleaning. I recommend to use this in the daytime only
I would recommend this to a friend Rated 4 out of 5 stars
Does it's job well
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We named it Dusty. Mapping system works well and scheduling times to sweep makes other chores more managable. Is a bit pricey
I would recommend this to a friendRated 5 out of 5 stars
Shark Review
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love it! 10/10 It is efficient, very thorough, and very helpful!
I would recommend this to a friendRated 5 out of 5 stars
Great
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does well. I just dont like having to switch out the mop n vacuum when i need it to do one or the other. But great quality. Wished i could control it with the app like how i did my other robot vacume but still works great.
I would recommend this to a friendRated 1 out of 5 stars
Nightmare Purchase
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This item stopped working after a week and had to be returned. A replacement was shipped but the robot was missing from the package only the docking station was in the box. Still no resolve after multiple attempts.
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello Paul, thank you for your review and for bringing this to our attention! We’re disappointed to hear about your experience with the Shark RV2610WA. You mentioned that the item stopped working after a week and had to be returned, and that the replacement package only included the docking station without the robot. We understand how frustrating this must be, and this certainly isn’t our usual standard. In this case, we kindly ask that you contact Best Buy Customer Service for assistance. You can reach them at 1-888-237-8289, available Monday to Friday from 8 a.m. to 9 p.m. CT and Saturday from 8 a.m. to 8 p.m. CT. They’ll be able to review your order and help resolve this issue. Kind regards, Shark Clean NA
Rated 5 out of 5 stars
Leaves floor spotless.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like this robot vacuum. It make my life easy. The vacuum leaves the floor spotless. It covers every area of the floor several times. It even blasts air into corners to get them really clean. And mop work very good.
I would recommend this to a friendRated 4 out of 5 stars
works well
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.unit works well, installation process was difficult
I would recommend this to a friendRated 4 out of 5 stars
Confused
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Still working on mapping out home. Shows error a few times. Trying to figure it out.
I would recommend this to a friendRated 5 out of 5 stars
Vacuum
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My wife asked to purchase this item after a co worker told her about it and it works great the best purchase
I would recommend this to a friendRated 5 out of 5 stars
Buy this! You will be glad you did!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This shark vaccum does a great job! Its very thorough! Compared to other shark vaccums we have had this one is by far the best we have had. It gets the baseboards nice and shiny! Well worth the money!
I would recommend this to a friendRated 4 out of 5 stars
Shark Matrix Plus
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Shark Matrix Plus 2in1 was a gift for my daughter.
I would recommend this to a friend- Cons mentioned:Navigation
Rated 1 out of 5 stars
Terrible
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dont waste your money! This is a piece of junk. It only covers a very small portion of my apartment. I cant get it to go into my bedroom and it only does 1/2 my living room. Wont return to the doc. Gets an error every time. Supposed to empty the dust bin automatically but tbat doesnt work either. Keeps saying its blocked.
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello,
Thank you for taking the time to leave a review.
We're so sorry to hear that your RV2610WA is not returning to the dock and does not clean all the place. Please reach out to our team by phone at 1-888-228-5531, we'd be happy to look into this for you.
Kind regards,
Shark Clean