Customer Ratings & Reviews
- Model:
- RV2610WA
- |
- SKU:
- 6514530
Customer reviews
Rating 4.2 out of 5 stars with 1250 reviews
(1,250 customer reviews)Rating by feature
- Value4.2
Rating 4.2 out of 5 stars
- Quality4.2
Rating 4.2 out of 5 stars
- Ease of Use4.3
Rating 4.3 out of 5 stars
Customers are saying
Customers praise the Matrix Plus 2-in-1 Robot Vacuum & Mop for its mopping capabilities, overall performance, and ease of use. The mapping feature, quiet operation, and vacuuming functionality also receive positive feedback. However, some customers have expressed concerns regarding navigation, battery life, and the app's functionality. Additionally, a few users noted issues with obstacle avoidance.
This summary was generated by AI based on customer reviews.
Rated 5 out of 5 stars
Must have!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product a must have Urs like having a maid to do your chores!
I would recommend this to a friend- Cons mentioned:Navigation
Rated 3 out of 5 stars
Obstacle avoidance-needs improvement
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was okay! Great for the price but it kept hitting my table legs. I took it back.
I would recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello,
Thank you for taking the time to leave a review.
We're very sorry to learn that the RV2610WA was hitting your table legs, which led to your return it. We will certainly share your feedback with the relevant teams for consideration on future products. We hope you'll give our products another try in the future.
Kind regards,
Shark Clean
- Pros mentioned:Cleaning performance
Rated 5 out of 5 stars
Cleaning just got easier
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great. Cleans the floors just as expected makes life easier.
I would recommend this to a friend - Pros mentioned:Cleaning performance
Rated 5 out of 5 stars
Shark cleaner
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good product those a wonderful job at cleaning my house
I would recommend this to a friend - Pros mentioned:Ease of use
Rated 5 out of 5 stars
excellent
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's a real easy to set up and it's real wonderful the way it works I give it 100 of 100
I would recommend this to a friend Rated 5 out of 5 stars
Great robot
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best robot that you can buy in the store, you never regret for this
I would recommend this to a friendRated 5 out of 5 stars
Great product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works great on commercial carpet. Learns the area quickly and improves each time it is ran.
I would recommend this to a friendRated 5 out of 5 stars
Clean clean
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This thing is awesome when it comes to house hold chores. 2 for 1 can’t beat it
I would recommend this to a friendRated 2 out of 5 stars
Not worth the money
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this with the hope that it could outperform my Roomba and BraveJet, but that is not the case. The idea of having an all in one was appealing, but there are several shortcoming with this. First of all, there's no way to use the base to remove the dirt from the bin when using the mop attachment. The vacuum does not like pet hair at all when using the mop attachment. Somehow the brushes get wet and that mucks up the port for the dirt and pet hair to go into the bin. Rather than tell me that there is an issue, it continues on until finished, and when I go to empty the bin, there is hardly anything in there. When I look inside the unit, there is a blockage of fur. The vacuum attachment works well though. Like the Rumba, it goes back to the base and get the dirt sucked out and then continues. Another annoying area is that it does not recognize carpet with the mop attachment installed. Instead, you have to indicate on the map where it should not mop, which means that the carpet will not get vacuumed until you attach the vacuum attachment. I am going to see if I can return it and get the Rumba all in one. At least that one recognizes a carpet and will raise the mop attachment, something that Shark totally missed.
No, I would not recommend this to a friend- Pros mentioned:Cleaning performance
Rated 5 out of 5 stars
new little helper
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great robot vacuum and mop. Set it up on schedule and let it go.
I would recommend this to a friend - Pros mentioned:Cleaning performance
Rated 5 out of 5 stars
Mop
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good vac to sweep the floors with and to mop with to
I would recommend this to a friend Rated 2 out of 5 stars
Shark mop vac
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Mop pretty much doesn’t work so I just paid extra for a vacuum
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello Sarah,
Thank you for sharing your review. We truly regret to learn about your challenges with the Shark Robot Vacuum. We acknowledge the frustration when the mop feature isn't operable, and only the vacuum functions works. This isn't the standard we strive to provide, and we'd love for you to contact us at 1-855-427-5127. We're available Monday through Friday from 9:00 a.m. to 9:00 p.m. ET, and Saturday from 9:00 a.m. to 6:00 p.m. ET.
Kind regards,
Shark Home
Rated 5 out of 5 stars
Lil robot
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It have made my life so much better. I recommend it highly to moms.
I would recommend this to a friendRated 5 out of 5 stars
Sharp Vacuum
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My first time purchasing a robot vacuum cleaner. It is so awesome. It doesn’t bump into the furniture or walls. You can map the areas that you want vacuum which is a great feature. I would highly recommend this robot vacuum cleaner. It also works with Alexa. The mopping feature you still may have go behind it which a wet mop because it doesn’t do the best job.
I would recommend this to a friendRated 5 out of 5 stars
Shark Robot Cleaner
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does a great job with Vacuum and Mop of floor Works like a charm.
I would recommend this to a friendRated 5 out of 5 stars
Excellent!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My new favorite household tool. Covers almost 1000sqft in a single charge.
I would recommend this to a friendRated 4 out of 5 stars
Good product but not great
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this product I set it on a schedule and it does a good job of keeping my floor clean only reason it not a 5 star is because the dog hair from my dogs seems to create an issue with it dumping it into the dust bin.
I would recommend this to a friend- Pros mentioned:Cleaning performance
Rated 5 out of 5 stars
Shark vaccum
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to setup the moping it’s excellent no more dog hair
I would recommend this to a friend - Pros mentioned:Cleaning performance
Rated 5 out of 5 stars
Love it
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the product and does excellent job at cleaning floors
I would recommend this to a friend Rated 5 out of 5 stars
Shark Vacuum review
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wasn’t sure I would ever use a robot vacuum but had to see what all the hype was about , now I’m the one telling others to get one ! Give it a try you won’t regret it! It does a great job and frees up my time
I would recommend this to a friend