Customer Ratings & Reviews
- Model:
- RV2610WA
- |
- SKU:
- 6514530
Customer reviews
Rating 4.2 out of 5 stars with 1134 reviews
(1,134 customer reviews)Rating by feature
- Value4.2
Rating 4.2 out of 5 stars
- Quality4.3
Rating 4.3 out of 5 stars
- Ease of Use4.3
Rating 4.3 out of 5 stars
Customers are saying
Customers appreciate the Matrix Plus 2-in-1 Robot Vacuum & Mop, especially its mopping capabilities that avoid carpets, overall performance, and ease of use. The mapping feature and quiet operation are also well-received. However, some customers have concerns about its navigation, battery life, and the functionality of the app, as well as its ability to avoid obstacles.
This summary was generated by AI based on customer reviews.
Rated 5 out of 5 stars
Vacuum
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My wife asked to purchase this item after a co worker told her about it and it works great the best purchase
I would recommend this to a friendRated 4 out of 5 stars
Confused
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Still working on mapping out home. Shows error a few times. Trying to figure it out.
I would recommend this to a friendRated 4 out of 5 stars
works well
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.unit works well, installation process was difficult
I would recommend this to a friendRated 5 out of 5 stars
I love my new robot!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have owned multiple rombas in the past and this one puts them to shame. It does a great job mapping the room and my floors have never been cleaner!
I would recommend this to a friendRated 4 out of 5 stars
Shark Matrix Plus
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Shark Matrix Plus 2in1 was a gift for my daughter.
I would recommend this to a friendRated 5 out of 5 stars
Vac best
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great as projecting. Reliable no problem. Works hands free
I would recommend this to a friend- Cons mentioned:Navigation
Rated 1 out of 5 stars
Terrible
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dont waste your money! This is a piece of junk. It only covers a very small portion of my apartment. I cant get it to go into my bedroom and it only does 1/2 my living room. Wont return to the doc. Gets an error every time. Supposed to empty the dust bin automatically but tbat doesnt work either. Keeps saying its blocked.
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello,
Thank you for taking the time to leave a review.
We're so sorry to hear that your RV2610WA is not returning to the dock and does not clean all the place. Please reach out to our team by phone at 1-888-228-5531, we'd be happy to look into this for you.
Kind regards,
Shark Clean
Rated 5 out of 5 stars
Cleaning monster
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.bought because of the mopping technology. it is easy to use. only problem with mopping set, it can not use self empty base.
I would recommend this to a friendRated 1 out of 5 stars
Nightmare Purchase
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This item stopped working after a week and had to be returned. A replacement was shipped but the robot was missing from the package only the docking station was in the box. Still no resolve after multiple attempts.
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello Paul, thank you for your review and for bringing this to our attention! We’re disappointed to hear about your experience with the Shark RV2610WA. You mentioned that the item stopped working after a week and had to be returned, and that the replacement package only included the docking station without the robot. We understand how frustrating this must be, and this certainly isn’t our usual standard. In this case, we kindly ask that you contact Best Buy Customer Service for assistance. You can reach them at 1-888-237-8289, available Monday to Friday from 8 a.m. to 9 p.m. CT and Saturday from 8 a.m. to 8 p.m. CT. They’ll be able to review your order and help resolve this issue. Kind regards, Shark Clean NA
Rated 5 out of 5 stars
Shark robot vaccine cleaner
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very happy with the purchase works well pick up pet hair well
I would recommend this to a friendRated 5 out of 5 stars
Otimo produto
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Atencao Brasileiros. O Aplicativo nao funciona na sua conta do Brasil, da app stores ou Google. Precisa baixar via arquivo e instalar "na unha"
I would recommend this to a friendRated 5 out of 5 stars
Lovin it!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Or house looks like we have a professional cleaning service!
I would recommend this to a friendRated 5 out of 5 stars
Best robot vacuum to date.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best robot vacuum ive had so far between Samsung, ecovacs, irobot. Only possible place for improvement would be maybe the app features
I would recommend this to a friend- Pros mentioned:Overall performance
Rated 1 out of 5 stars
Issues with the mopping system.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This vacuum started off great! Worked well for 1½ months before the catch broke on the tank followed by the catch on the pad plate breaking off as well. We are not rough on this but were using a few times a week. I have been trying to reach out to Sharks customer support as I've been having trouble with their site.
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hi Timothy,
We appreciate you sharing your experience with the Shark Matrix Plus Robot Vacuum & Mop. It’s disappointing to hear that the tank and pad plate catches broke after such a short time, and we understand how frustrating it must be—especially when you rely on it for regular cleaning.
Our support team would be happy to assist you further. If you're having trouble reaching us online, please contact us directly at 1-888-228-5531 for robot-specific support. We want to ensure you get the help you need.
Kind regards,
Shark Clean
- Cons mentioned:Navigation
Rated 1 out of 5 stars
Buy other vac
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The shark is garbage compared to my last robo-vac (ecovac). This thing is not intuitive to run, bangs into walls or furniture and the no-mop feature that I have reset 3 times (last time with support) still tries to map the carpet. Save your time and buy ecomop or others. Shark is garbage. I wish I could get my money back.
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello,
Thank you for taking the time to leave a review.
We’re really sorry to hear you’re having issues with your Shark Matrix. Give our team a call at 1-855-427-5127, and we’ll be glad to help you out.
Kind regards,
Shark Clean
Rated 1 out of 5 stars
SAVE TIME AND MONEY
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.NEVER NEVER NEVER BUY THIS!!! When it worked, it didn’t vacuum or mop that well. It worked for three months, and then it crapped out on me. Refused to mop within three feet of my walls or furniture. At a point where my wall and my couch are five feet from each other, the robot won’t go past it and says it’s “stuck”. There’s no use resetting it, there’s no use re-scanning the house, there’s no use calling customer service (Shark OR Best Buy), and there’s no use for this thing other than the world’s ugliest paperweight. To say I’m angry is an understatement. I want my money back.
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hi dear customer,
Thank you for taking the time to share your experience with the Shark Matrix Plus 2-in-1 Robot Vacuum & Mop. We’re genuinely sorry to hear how frustrating this has been, from the performance and mapping limitations to the difficulties you’ve had seeking support.
This is far from the experience we want for our customers, and we take your concerns seriously. We'd really like the opportunity to review your situation more closely and see how we can make things right. Please contact our dedicated Robot Support Team at 1-888-228-5531 so we can assist you further.
Your feedback will also be shared with our product teams to help us improve the experience for future users.
Kind regards,
Shark Clean
Rated 1 out of 5 stars
Terrible
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Product doesnt work great to begin with. Storage capacity in the robot is very limited. Software is subpar and doesnt come with many features or intelligence. Had an issue with the product after a month of using it which rendered the product inoperable. Been dealing with their customer servicr for 2 months now to no avail. Calling this one a loss and just going to buy a different brand. Dont waste $400 on this product.
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hi Randy,
Thank you for sharing your experience with the Shark Matrix Plus 2-in-1 Robot Vacuum and Mop. We're sorry to hear that the product and your service experience have not met expectations, particularly given the investment you made.
We understand how frustrating it must be to face a technical issue so soon after purchase and to not have it resolved in a timely manner. This is not the experience we aim to deliver, and we regret the inconvenience you've faced throughout this process.
If you're open to giving us the opportunity to make this right, we’d like to take another look into your case. Please contact our dedicated robot support team at 1-888-228-5531 so we can review what has been done and how we can assist further.
Kind regards,
Shark Clean
Rated 5 out of 5 stars
The best
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My family and I love it, we are helping each other a lot and that's because I have a shell, which sheds a lot of hair. This one does a great job.
I would recommend this to a friendRated 5 out of 5 stars
Worth it
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this item. I is well worth its money. I would recommend to anybody
I would recommend this to a friend- Cons mentioned:Battery life
Rated 2 out of 5 stars
Shark rob vac
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unreliable , poor battery life I’m not sure it’s ever cleaned the entire 1st floor , which my inexpensive original OKP robot vac did every day ..
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello Grace,
Thank you for taking the time to leave a review.
We're genuinely sorry to learn that your experience with your Shark Matrix Plus battery life and performance has fallen short of your expectations. We will absolutely share your feedback with the relevant teams for consideration on future products. If you need any help with your product, please don't hesitate to reach out to our team by phone at 1-855-427-5127.
Kind regards,
Shark Clean