Customer Ratings & Reviews
- Model:
- RV2610WA
- |
- SKU:
- 6514530
Customer reviews
Rating 4.2 out of 5 stars with 1113 reviews
(1,113 customer reviews)Rating by feature
- Value4.2
Rating 4.2 out of 5 stars
- Quality4.3
Rating 4.3 out of 5 stars
- Ease of Use4.3
Rating 4.3 out of 5 stars
Customers are saying
Customers appreciate the Matrix Plus 2-in-1 Robot Vacuum & Mop, especially its mopping capabilities that avoid carpets, overall performance, and ease of use. The mapping feature and quiet operation are also well-received. However, some customers have concerns about its navigation, battery life, and the functionality of the app, as well as its ability to avoid obstacles.
This summary was generated by AI based on customer reviews.
Rated 1 out of 5 stars
I have to return it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have to return it. The mop doesn’t do the job but the vacuum does
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello Juan,
Thank you for taking the time to share your review. We're truly sorry to hear that the mop function isn’t working as expected and that this has led to a return. This is certainly not the experience we want for our customers. We’d really appreciate the opportunity to assist you further. Please give us a call at 1-888-228-5531, where one of our product specialists will be more than happy to help as we hope to regain your confidence in our brand.
Kind regards,
Shark Clean
Rated 3 out of 5 stars
Vacation
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Yes so happy to receive this product but every time I tried to connect to email we could never to connect to the internet It is pretty sad when the geek squad couldn't even get connected to the internet. He kept changing password then tried to call and it kept giving our Baby
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello,
Thank you for taking the time to leave a review.
We're so sorry to hear that you’re having trouble with your Shark - Matrix Plus 2in1 Robot Vacuum. Please reach out to our team by phone at 1-855-427-5127, we'd be happy to look into this for you.
Kind regards,
Shark Clean
Rated 5 out of 5 stars
Daisy Clean
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Robot Vacuum for our downstairs floors that are vinyl planking. We have a pet that sheds a lot and this has been the perfect solution. Run it every couple of days and no more pet hair issues. Love it!
I would recommend this to a friendRated 5 out of 5 stars
My cleaning sharkira lol
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just the perfect machine, it does it’s job, only thing is that water cup broke in mine but I have the protection plan so I’ll get a new one. Even though is an expensive protection plan
I would recommend this to a friendRated 5 out of 5 stars
Mrs
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love my maid. Great product works well for a busy househole
I would recommend this to a friendRated 2 out of 5 stars
Disappointed
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Only reason I’m rating it fair is because the vacuum was good . Other than that it did not empty , mop was streaky
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello,
Thank you for taking the time to leave a review.
We're so sorry to hear that you aren't happy with your Shark Matrix Plus 2in1 Robot Vacuum. We will absolutely share your feedback with the relevant teams for consideration on future products. If there's anything we're able to help with, please don't hesitate to reach out to our team by phone at 1-888-228-5531.
Kind regards,
Shark Clean
- Cons mentioned:Navigation
Rated 1 out of 5 stars
Not a quality product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Awful performance but too late to return. It doesn’t pickup very much and gets stuck frequently
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hi dear customer,
Thank you for your review of the Shark Matrix Plus 2-in-1 Robot Vacuum and Mop. We’re sorry to hear that it has not been performing as expected and that it gets stuck often. We understand how frustrating it must be to feel limited now that the return window has closed.
We’d like the opportunity to review this further and help get your unit working properly. Please reach out to our Shark Robot Support team at 1-800-668-9600 so we can assist you directly.
Kind regards,
Shark Clean
Rated 3 out of 5 stars
It’s a headache
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Getting this thing to work was a headache. It scans the areas, then has you tell which area is a mop area and which is a vacuum area. Then you have to physically switch the mop head and vacuum head for the areas. When I purchased this I didn’t know this . Then it wants to dock on a hard wood floor which I do not have any, the mopping areas are linoleum. Overall a hassle.
No, I would not recommend this to a friendRated 3 out of 5 stars
floor greasy and not posible mapping for two floor
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The cleanout is good, I think the floor gets a little greasy with the liquid included, maybe we need to get other detergent options, also its complicated that the equipment only works with one floor map and then you need to deleted and then work with the next floor over and over, that need to be solved by shark , that will be great with an update or something like that
I would recommend this to a friendRated 4 out of 5 stars
Vacuum-Mop Robot
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s ok,okokokokokokokokokokokokokolololololokololo
I would recommend this to a friendRated 1 out of 5 stars
Avoid at all costs. Anger-inducing
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Hated it. It started acting crazy. I gave it multiple chances. Returned it. Go with Roborock instead.
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello Chau. Thank you for sharing your feedback. We’re sorry to hear that your experience with the Shark Robot Vacuum didn’t meet your expectations. This is not the performance we strive for, and we appreciate you giving it multiple chances. If you’d like, our customer support team can help provide guidance for future purchases. You can contact us at 1-855-427-5127 (Monday to Friday: 9 AM to 9 PM ET and Saturday: 9 AM to 6 PM ET). Your feedback is valuable and helps us improve our products. Kind Regards, Shark Clean.
Rated 5 out of 5 stars
Great product for best price
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Top quality cleaning with perfect navigation. Would have been much better if it had automatic water filling for mopping and self hot water cleaning.
I would recommend this to a friendRated 5 out of 5 stars
Robo vac
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overhyped the mopping part really sucked just get one that vacuums
I would recommend this to a friendRated 5 out of 5 stars
Good
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works well. For some reason it does not stay out of excluded zones. Gets stuff stuck in the roller that’s to large, so you have to rescue it.
I would recommend this to a friendRated 5 out of 5 stars
Robot cleaner
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought it because it had great reviews, haven’t used it yet because I’m waiting for my home to be finished. But it has a nice design to it.
I would recommend this to a friendRated 3 out of 5 stars
Bad deal
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got the product in one day. It was missing a part. I called to see if they would send the part. No. So we had to drive it to UPS and send it back . Best Buy missed a sale. Now I'm looking for another product but I'm not coming to Best Buy.
No, I would not recommend this to a friendRated 4 out of 5 stars
Vacuum
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works well other than not staying out of zones it’s not suppose to be in.
I would recommend this to a friendRated 5 out of 5 stars
Thank god for this device
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Im going to marry this thing! He pulls his weight in my house and is my best buddy now. I havent wven tried the mopping yet! my wood floors have no dog hair
I would recommend this to a friendRated 5 out of 5 stars
Super Robot
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Superior in clean up navigation and debris storage It is something we were looking for to help keep our floors clean having three dogs and a cat.
I would recommend this to a friendRated 5 out of 5 stars
Shark vacuum
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it! It really helps keep my work load down. Picks up so much hair.
I would recommend this to a friend