Customer Ratings & Reviews
- Model:
- RV2610WA
- |
- SKU:
- 6514530
Customer reviews
Rating 4.2 out of 5 stars with 1211 reviews
(1,211 customer reviews)Rating by feature
- Value4.2
Rating 4.2 out of 5 stars
- Quality4.2
Rating 4.2 out of 5 stars
- Ease of Use4.3
Rating 4.3 out of 5 stars
Customers are saying
Customers praise the Matrix Plus 2-in-1 Robot Vacuum & Mop for its mopping capabilities, overall performance, and ease of use. The mapping feature, quiet operation, and vacuuming functionality also receive positive feedback. However, some customers have expressed concerns regarding navigation, battery life, and the app's functionality. Additionally, a few users noted issues with obstacle avoidance.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Overall performance
Rated 5 out of 5 stars
Amazing Little Vacuum
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works Great! Never should have waited to buy this!
I would recommend this to a friend - Pros mentioned:Mapping
Rated 5 out of 5 stars
Shark
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love how you can set up mapping especially when you have a large home
I would recommend this to a friend Rated 1 out of 5 stars
It doesn't clean
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I replaces my irobot with this because the parts of Irobot is always needing to be replaced cuz it wears out easily. So I said, it will be good to try a new brand since I love Ninja I will try their robot vacuums. I bought this last year and been giving it a chance and been trying to convince myself that it will get better. Now that I put a rug in my living room, it doesn't pick up the dog hair at all! I have been having issue with the hard floors as well because it doesn't really clean the floor and it is so dumb that the wheels keep on getting stuck somewhere! I never had any problems like this with my irobot before, but this is worse. I cannot even return it because it is past 90days!. I bought for around $700 I believe and now I don't even use the mop as well because it doesn't really clean the floor, it will just look wet but when gets dried it didn't clean the floor. I am so frustrated with this robot, I have a video of it vacuuming on the rug and not even picking up the dog hair. I have three dogs and this is why I cannot afford to lose a robot vacuum. Now I am stuck with this, or I have to spend more money to get a different brand!
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hi Peter,
Thank you for sharing your experience with the Shark Matrix Plus Robot Vacuum & Mop. We’re sorry to hear that it hasn’t met your expectations, especially when it comes to picking up pet hair and cleaning hard floors effectively. We understand how important it is to have a reliable cleaning solution, especially in a home with pets.
If the vacuum is struggling with rugs or hard floors, we’d love the opportunity to troubleshoot with you. Ensuring the brush roll and wheels are free of obstructions and checking if the unit’s sensors need cleaning can sometimes improve performance. Adjusting the suction settings in the app may also help optimize cleaning for different surfaces.
We know you’ve been patient with this product, and we’d like to help explore potential solutions. Please reach out to our robot-specific support team at 1-888-228-5531, and we’d be happy to assist.
We appreciate your feedback and the chance to improve your experience.
Kind regards,
Shark Clean
- Pros mentioned:Mopping
Rated 2 out of 5 stars
Loves damaging baseboards
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The vacuum itself has great pickup ability but my baseboards have seen better days I literally had to retouch up majority of my baseboards because of this vacuum and I'm trying to sell my house so this will definitely be going back. I don't need more damage to my house because of this robot
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello,
Thank you for taking the time to leave a review.
We're so sorry to hear that you were having trouble with your Shark Matrix Plus 2in1 Robot Vacuum. We will absolutely share your comments with the relevant teams for consideration on future products, and we hope you’ll give our products another try in the future.
Kind regards,
Shark Clean
- Pros mentioned:Overall performance
Rated 5 out of 5 stars
Clean machine.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works Great! I would recommend this machine to anyone.
I would recommend this to a friend - Pros mentioned:Mopping
Rated 5 out of 5 stars
Price is questionable
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works well but you will need to touch up occasionally
I would recommend this to a friend Rated 4 out of 5 stars
convenient
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It does the job and helps save time and energy to clean the floor. I need to clean the corner myself. It is all right.
I would recommend this to a friendRated 5 out of 5 stars
A very handy appliance
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A very handy appliance. Can be out of town and still have it vacuum the whole house. Saves me a lot of time and trouble. I love it.
No, I would not recommend this to a friendRated 5 out of 5 stars
Works great
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I thought this for my work office to help with floors during the week and it’s done amazing. The only thing I’ve found difficult is fine tuning the no go zones/carpeted areas.
I would recommend this to a friendRated 5 out of 5 stars
robot vac for pet hair
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works very well, but pet hair stops it up pretty quickly.
I would recommend this to a friendRated 5 out of 5 stars
Amazing
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.wonderful product, I feel happy to have the item, for the payment, the flexibility and more knowing that I bought it in a very good store, such as best buy
I would recommend this to a friend- Cons mentioned:Navigation
Rated 1 out of 5 stars
Robo vac
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I honestly wanted to love this and I just don’t. It gets stuck on everything and doesn’t mop as described.
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hi Joelle,
Thank you for taking the time to share your experience. It’s really disappointing to hear that the vacuum isn’t performing as expected and is releasing dirt and debris. That’s certainly not the kind of experience we want you to have. We’d like to help make this right, please reach out to our support team at 1-800-668-9600 Mon – Fri 9am — 9pm ET | Sat. 9am — 6pm ET so they can assist you further and look into what might be causing the issue.
Kind Regards,
Shark Clean.
Rated 5 out of 5 stars
Shark vacuum matrix
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice vacuum works great and very powerful I like a lot
I would recommend this to a friendRated 3 out of 5 stars
Owner
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have some issue on this machine it’s not very good
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello,
Thank you for taking the time to leave a review.
We are sorry to learn that you are facing difficulties with your Shark Matrix robot vacuum. We recognize how upsetting this situation can be, and we would appreciate the chance to assist you. If you’re experiencing issues with your unit, our team may be able to provide some guidance or troubleshooting tips. Please don’t hesitate to reach out to us at 1-800-668-9600. We’re here to support you and want to make sure you’re getting the best possible experience.
Kind regards,
Shark Clean
Rated 2 out of 5 stars
Shark - Matrix Plus 2
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One of the items my wife did not like is that you have to keep an eye in chaging the water or it got confuse while cleaning around the furniture. My son was there to help with the issues, but when my wife goes to work she did not have peace on her mind.
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hi Marioh,
Thank you for sharing your experience with the Shark Matrix Plus Robot Vacuum & Mop. We’re glad to hear your family gave it a try, though we understand how needing to monitor the water and occasional navigation confusion can take away from the convenience you were expecting.
We’d like to help you get the most from your robot and explore options to improve its performance and independence when cleaning around furniture. Our team is available at 1-855-427-5127 to walk you through tips and possible solutions.
Kind regards,
Shark Clean
Rated 3 out of 5 stars
Good product, but it has issues and does not work
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am surprised because it has 10 months of use and it shows an error that even I review and try to fix but no. It is a good vacuum and I love when it works; but it is not so low priced to present this issues in less than a year.
I would recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hi GuadalupeA,
Thank you for sharing your experience with the Shark Matrix Plus 2-in-1 Robot Vacuum & Mop. We’re glad to hear that you love the vacuum when it works, but we’re truly sorry to hear about the error you’re encountering after just 10 months of use. We completely understand how frustrating this can be, especially considering the investment.
Your Shark product is backed by a warranty, and we’d love the opportunity to assist you with troubleshooting the issue or exploring a replacement if needed. Please don’t hesitate to contact our robot-specific support team at 1-888-228-5531, and we’ll work with you to get the unit back to its best performance.
We value your feedback and want to ensure you have a product you can rely on. Thank you for giving us the chance to help!
Kind regards,
Shark Clean
- Pros mentioned:Overall performance
Rated 5 out of 5 stars
Mako Shark
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It works by the book!!! In this case by the MANUAL.
I would recommend this to a friend - Pros mentioned:Mopping
Rated 3 out of 5 stars
loud shark
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Super Loud but accurate when cleaning. I recommend to use this in the daytime only
I would recommend this to a friend Rated 4 out of 5 stars
Does it's job well
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We named it Dusty. Mapping system works well and scheduling times to sweep makes other chores more managable. Is a bit pricey
I would recommend this to a friendRated 5 out of 5 stars
Pleased with Shark matrix plus
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am very pleased with the shark matrix plus 2n1 vacuum and mop. It cleans the whole house in 160 minutes on a single charge in eco mode. It docks and empties flawlessly.
I would recommend this to a friend