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Customer Ratings & Reviews

Your price for this item is $699.99

Customer reviews

Rating 4.2 out of 5 stars with 1146 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

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81%would recommend to a friend

Customers are saying

Customers appreciate the Matrix Plus 2-in-1 Robot Vacuum & Mop, especially its mopping capabilities that avoid carpets, overall performance, and ease of use. The mapping feature and quiet operation are also well-received. However, some customers have concerns about its navigation, battery life, and the functionality of the app, as well as its ability to avoid obstacles.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 46 Showing 901-920 of 1,146 reviews
  • Rated 3 out of 5 stars

    floor greasy and not posible mapping for two floor

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The cleanout is good, I think the floor gets a little greasy with the liquid included, maybe we need to get other detergent options, also its complicated that the equipment only works with one floor map and then you need to deleted and then work with the next floor over and over, that need to be solved by shark , that will be great with an update or something like that

    I would recommend this to a friend
  • Cons mentioned:
    Navigation

    Rated 1 out of 5 stars

    Not a quality product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awful performance but too late to return. It doesn’t pickup very much and gets stuck frequently

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hi dear customer,

      Thank you for your review of the Shark Matrix Plus 2-in-1 Robot Vacuum and Mop. We’re sorry to hear that it has not been performing as expected and that it gets stuck often. We understand how frustrating it must be to feel limited now that the return window has closed.

      We’d like the opportunity to review this further and help get your unit working properly. Please reach out to our Shark Robot Support team at 1-800-668-9600 so we can assist you directly.

      Kind regards,
      Shark Clean

  • Rated 4 out of 5 stars

    Vacuum-Mop Robot

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s ok,okokokokokokokokokokokokokolololololokololo

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product for best price

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Top quality cleaning with perfect navigation. Would have been much better if it had automatic water filling for mopping and self hot water cleaning.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well. For some reason it does not stay out of excluded zones. Gets stuff stuck in the roller that’s to large, so you have to rescue it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Robo vac

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overhyped the mopping part really sucked just get one that vacuums

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Robot cleaner

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought it because it had great reviews, haven’t used it yet because I’m waiting for my home to be finished. But it has a nice design to it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Thank god for this device

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Im going to marry this thing! He pulls his weight in my house and is my best buddy now. I havent wven tried the mopping yet! my wood floors have no dog hair

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Super Robot

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Superior in clean up navigation and debris storage It is something we were looking for to help keep our floors clean having three dogs and a cat.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Bad deal

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got the product in one day. It was missing a part. I called to see if they would send the part. No. So we had to drive it to UPS and send it back . Best Buy missed a sale. Now I'm looking for another product but I'm not coming to Best Buy.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Vacuum

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well other than not staying out of zones it’s not suppose to be in.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Shark vacuum

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it! It really helps keep my work load down. Picks up so much hair.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Shark good product

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recommend this product, cleans and mops I love it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I love it

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Shark is amazing always has been. I love how it does the corners eith the edge tech it has first then does the rest of the room. Its pretty elite.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome Robot!

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worked really well, it picked up even the finest particles that you can’t even see! Totally recommended!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely love it. Having 3 shredding animals it makes life easier between cleaning days. Bonus is using the app and running it when I’m not home.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Time saver

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works really well. Best robot vacuum I’ve had. You can choose rooms or the whole house.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great mopvac

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got it for black friday and totally worth it! Even at the regular price is worth it and i reallg like the selfempty bin

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Shark worth the buy

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    She did very well until 6 months she stopped mopping correctly

    I would recommend this to a friend
  • Cons mentioned:
    Navigation

    Rated 1 out of 5 stars

    Shark Vacuum & Mop Matrix 2 in 1

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wouldn’t recommend this product to anyone. It frequently drops WiFi, need to reconfigure the device, reconfigure the entire area over and over, the vacuum gets stuck not a smart enough to avoid uneven surface.

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hello,
      Thank you for taking the time to leave a review.
      We're so sorry to hear that your RV2610WA Shark Robot Vacuum is not working properly and disconnects from your network constantly. Please reach out to our team by phone at 1-888-228-5531, we'd be happy to look into this for you.
      Kind regards,
      Shark Clean