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Customer Ratings & Reviews

Your price for this item is $299.99
The comparable value price is $699.99

Customer reviews

Rating 4.2 out of 5 stars with 1112 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

Pros mentioned filter

Cons mentioned filter

81%would recommend to a friend

Customers are saying

Customers appreciate the Matrix Plus 2-in-1 Robot Vacuum & Mop, especially its mopping capabilities that avoid carpets, overall performance, and ease of use. The mapping feature and quiet operation are also well-received. However, some customers have concerns about its navigation, battery life, and the functionality of the app, as well as its ability to avoid obstacles.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 47 Showing 921-940 of 1,112 reviews
  • Rated 5 out of 5 stars

    Good Job

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is ok. works as expected. Although the home is not complete clean but its fine

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great for dog hair

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have 4 dogs, 2 corgis which are big shedders and 2 mutts, this vacuum keeps my house dog hair free on a daily basis!

    I would recommend this to a friend
  • Cons mentioned:
    Navigation

    Rated 2 out of 5 stars

    Awful

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I returned it. It was very loud. And it bumped into everything. It even moved my bathroom scale and rugs around the bathroom.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    WAS good.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    WAS great. Bought in April it has been clogged every time it runs since May. Yesterday it stopped working completely. I contacted shark who told me that i could purchase a part because the cup that holds the dirt and the water is not covered under warranty. I purchased for four hundred twenty one dollars and 2 months later they want me to buy more parts ?? Um. No.

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hello,
      Thank you for taking the time to leave a review.
      We're so sorry to hear that your robot has clogged every time you use it and that it has finally stopped working. We will certainly share your feedback regarding the warranty policies with the relevant internal teams. Could you please give our team a call one more time at 1-855-427-5127? We’d love to help ensure you get the most from your product.
      Kind regards,
      Shark Clean

  • Rated 5 out of 5 stars

    Love it. I have three kids and three dogs.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love how I can control it by my phone. Clean my hardwood floors great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Self clean Vacuum

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Vacuum y mopping excellent it is very useful clean

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Makes a huge difference!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I absolutely love this robot. I can start it remotely from anywhere and it does all the backbreaking sweeping I used to have to do.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Smart

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good smart helpfull, intelligent does the job

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Vaccum

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the way this machine does its work very nice

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Shark vacuum and mop

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The mop doesn’t work is annoying won’t clean and the water comes out all the time

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hello Eliza,

      Thank you for taking the time to leave a review.

      We regret to learn that your Shark Matrix Plus is not working properly. We understand how irritating this must be. Please reach out to our team by phone at 1-855-427-5127. We'd be happy to look into this for you.

      Kind regards,
      Shark Clean

  • Rated 5 out of 5 stars

    vacuum

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    works perfectly and does a great job and saves us a lot of time and energy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Shark Matrix Plus

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Shark system works great. First time trying one of these thank you.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Not dispensing water

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had it for about 4 months and we loved it until it stopped dispensing the solution to map. We tried everything suggested to get it working again and it still not working properly.

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hello,
      Thank you for taking the time to leave a review.
      We're so sorry to hear that your Matrix is not dispensing water. Please reach out to our team by phone at 1-855-427-5127, we'd be happy to look into this for you.
      Kind regards,
      Shark Clean

  • Rated 2 out of 5 stars

    Stopped charging

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worked great when it worked but then it stopped charging. I have only had it for a little over a month and it won't charge anymore. Cannot return to Best Buy as the return period ended. Very disappointing.

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hi there. Thank you for dedicating your time to provide your comments. We are truly sorry to know about the situation with your robot vacuum. Feel free to contact our team via phone at 1-855-427-5127, and we will gladly investigate this for you. Kind regards, Shark Clean

  • Rated 3 out of 5 stars

    pngo713

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    it ok need more work on the mapping of the house and mop

    I would recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hello,
      Thank you for taking the time to leave a review.
      Thank you for trying our Shark - Matrix Plus 2-in-1 Robot Vacuum & Mop, model RV2610WA. We will absolutely share your feedback with the relevant teams for consideration on future products.
      Kind regards,
      Shark Clean

  • Rated 5 out of 5 stars

    Worth to invest

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best purchase ever! It has made my life way easier. I am pleased with the quality and not having to change a bag.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    No match for the shark

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing vacuum mop combo. Amazing cleaning power. Just dont forget to empty out the bin on the mop attatchment.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Mr

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    With 3 dogs it is a life saver, we love it and the time it saves.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    betty

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    she works once she maps your house out! cleans floors veery well!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Shark

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    excellent product and service, delivered just on time

    I would recommend this to a friend