Customer Ratings & Reviews
- Model:
- RV2610WA
- |
- SKU:
- 6514530
Customer reviews
Rating 4.2 out of 5 stars with 1112 reviews
(1,112 customer reviews)Rating by feature
- Value4.2
Rating 4.2 out of 5 stars
- Quality4.3
Rating 4.3 out of 5 stars
- Ease of Use4.3
Rating 4.3 out of 5 stars
Customers are saying
Customers appreciate the Matrix Plus 2-in-1 Robot Vacuum & Mop, especially its mopping capabilities that avoid carpets, overall performance, and ease of use. The mapping feature and quiet operation are also well-received. However, some customers have concerns about its navigation, battery life, and the functionality of the app, as well as its ability to avoid obstacles.
This summary was generated by AI based on customer reviews.
Rated 5 out of 5 stars
Good Job
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is ok. works as expected. Although the home is not complete clean but its fine
I would recommend this to a friendRated 5 out of 5 stars
Great for dog hair
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have 4 dogs, 2 corgis which are big shedders and 2 mutts, this vacuum keeps my house dog hair free on a daily basis!
I would recommend this to a friend- Cons mentioned:Navigation
Rated 2 out of 5 stars
Awful
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I returned it. It was very loud. And it bumped into everything. It even moved my bathroom scale and rugs around the bathroom.
No, I would not recommend this to a friend Rated 1 out of 5 stars
WAS good.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.WAS great. Bought in April it has been clogged every time it runs since May. Yesterday it stopped working completely. I contacted shark who told me that i could purchase a part because the cup that holds the dirt and the water is not covered under warranty. I purchased for four hundred twenty one dollars and 2 months later they want me to buy more parts ?? Um. No.
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello,
Thank you for taking the time to leave a review.
We're so sorry to hear that your robot has clogged every time you use it and that it has finally stopped working. We will certainly share your feedback regarding the warranty policies with the relevant internal teams. Could you please give our team a call one more time at 1-855-427-5127? We’d love to help ensure you get the most from your product.
Kind regards,
Shark Clean
Rated 5 out of 5 stars
Love it. I have three kids and three dogs.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love how I can control it by my phone. Clean my hardwood floors great.
I would recommend this to a friendRated 5 out of 5 stars
Self clean Vacuum
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Vacuum y mopping excellent it is very useful clean
I would recommend this to a friendRated 5 out of 5 stars
Makes a huge difference!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I absolutely love this robot. I can start it remotely from anywhere and it does all the backbreaking sweeping I used to have to do.
I would recommend this to a friendRated 5 out of 5 stars
Smart
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good smart helpfull, intelligent does the job
I would recommend this to a friendRated 5 out of 5 stars
Vaccum
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the way this machine does its work very nice
I would recommend this to a friendRated 3 out of 5 stars
Shark vacuum and mop
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The mop doesn’t work is annoying won’t clean and the water comes out all the time
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello Eliza,
Thank you for taking the time to leave a review.
We regret to learn that your Shark Matrix Plus is not working properly. We understand how irritating this must be. Please reach out to our team by phone at 1-855-427-5127. We'd be happy to look into this for you.
Kind regards,
Shark Clean
Rated 5 out of 5 stars
vacuum
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.works perfectly and does a great job and saves us a lot of time and energy
I would recommend this to a friendRated 5 out of 5 stars
Shark Matrix Plus
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This Shark system works great. First time trying one of these thank you.
I would recommend this to a friendRated 2 out of 5 stars
Not dispensing water
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had it for about 4 months and we loved it until it stopped dispensing the solution to map. We tried everything suggested to get it working again and it still not working properly.
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello,
Thank you for taking the time to leave a review.
We're so sorry to hear that your Matrix is not dispensing water. Please reach out to our team by phone at 1-855-427-5127, we'd be happy to look into this for you.
Kind regards,
Shark Clean
Rated 2 out of 5 stars
Stopped charging
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked great when it worked but then it stopped charging. I have only had it for a little over a month and it won't charge anymore. Cannot return to Best Buy as the return period ended. Very disappointing.
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hi there. Thank you for dedicating your time to provide your comments. We are truly sorry to know about the situation with your robot vacuum. Feel free to contact our team via phone at 1-855-427-5127, and we will gladly investigate this for you. Kind regards, Shark Clean
Rated 3 out of 5 stars
pngo713
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.it ok need more work on the mapping of the house and mop
I would recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello,
Thank you for taking the time to leave a review.
Thank you for trying our Shark - Matrix Plus 2-in-1 Robot Vacuum & Mop, model RV2610WA. We will absolutely share your feedback with the relevant teams for consideration on future products.
Kind regards,
Shark Clean
Rated 5 out of 5 stars
Worth to invest
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best purchase ever! It has made my life way easier. I am pleased with the quality and not having to change a bag.
I would recommend this to a friendRated 5 out of 5 stars
No match for the shark
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing vacuum mop combo. Amazing cleaning power. Just dont forget to empty out the bin on the mop attatchment.
I would recommend this to a friendRated 5 out of 5 stars
Mr
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.With 3 dogs it is a life saver, we love it and the time it saves.
I would recommend this to a friendRated 5 out of 5 stars
betty
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.she works once she maps your house out! cleans floors veery well!
I would recommend this to a friendRated 5 out of 5 stars
Shark
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.excellent product and service, delivered just on time
I would recommend this to a friend














