Customer Ratings & Reviews
- Model:
- RV2610WA
- |
- SKU:
- 6514530
Customer reviews
Rating 4.2 out of 5 stars with 1250 reviews
(1,250 customer reviews)Rating by feature
- Value4.2
Rating 4.2 out of 5 stars
- Quality4.2
Rating 4.2 out of 5 stars
- Ease of Use4.3
Rating 4.3 out of 5 stars
Customers are saying
Customers praise the Matrix Plus 2-in-1 Robot Vacuum & Mop for its mopping capabilities, overall performance, and ease of use. The mapping feature, quiet operation, and vacuuming functionality also receive positive feedback. However, some customers have expressed concerns regarding navigation, battery life, and the app's functionality. Additionally, a few users noted issues with obstacle avoidance.
This summary was generated by AI based on customer reviews.
Rated 3 out of 5 stars
Mop stopped working
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Mop stopped working after 2 moths of use, I followed all the instructions and still not dispensing water for mopping
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello Diana,
Thank you for taking the time to leave a review.
We're very sorry to hear that the mopping function on your robot stopped working after two months. Could you please give our team a call at 1 800 668 9600? We’d love to help ensure you’re getting the most from your product.
Kind regards,
Shark Clean
- Cons mentioned:Navigation
Rated 1 out of 5 stars
Nope!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The set up was super easy. It did one clean with the set up then I did another clean while I was away. It automatically got stuck. I have since tried it twice while I was home and it stuck close to the homebase never moved past that and kept on saying it was tangled in debris. I have no pets in my place and I live in a studio apartment and it could not even clean my floors returning this after one actual use in less than one week.
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello,
Thank you for taking the time to leave a review.
Based on the performance you’ve described, it sounds like there’s a chance the RV2610WA Shark - Matrix Plus 2-in-1 Robot may not be working as it should. Could you please give our team a call at 1-888-228-5531? We’d love to help ensure you’re getting the most from your product.
Kind regards,
Shark Clean
Rated 1 out of 5 stars
Try something else
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is more frustrating than not. The mopping feature is a joke. And vacuuming not much better. It tries to clean a little here, little there. Will revisit rooms multiple times and clean a small spot before leaving the room. Sometimes just spins again and again in the same spot instead of cleaning in rows. Dont buy this.
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hi Brian,
Thank you for taking the time to share your feedback on your RV2610WA. We’re really sorry to hear that your robot isn’t cleaning properly and that the mopping feature hasn’t met your expectations that’s definitely not the experience we want for our customers. We’d like to look into this further and help get your unit working as it should. Please give our Shark support team a call at 1-800-668-9600, Monday to Friday, 9 a.m. to 9 p.m. ET. A member of our team will be happy to assist.
Best regards,
Shark Clean
- Pros mentioned:Cleaning performance
Rated 2 out of 5 stars
Loves damaging baseboards
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The vacuum itself has great pickup ability but my baseboards have seen better days I literally had to retouch up majority of my baseboards because of this vacuum and I'm trying to sell my house so this will definitely be going back. I don't need more damage to my house because of this robot
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello,
Thank you for taking the time to leave a review.
We're so sorry to hear that you were having trouble with your Shark Matrix Plus 2in1 Robot Vacuum. We will absolutely share your comments with the relevant teams for consideration on future products, and we hope you’ll give our products another try in the future.
Kind regards,
Shark Clean
Rated 4 out of 5 stars
convenient
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It does the job and helps save time and energy to clean the floor. I need to clean the corner myself. It is all right.
I would recommend this to a friendRated 5 out of 5 stars
Excellent so far even in a tough environment.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this for the wife as an upgrade to a 4 year old roomba. The Shark has been amazing and is handing a household with 5 dogs in superb fashion.
I would recommend this to a friendRated 3 out of 5 stars
Does not work enough for the price
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does not pick up much dirt and goes back often to empty when it has hardly picked much.
No, I would not recommend this to a friendRated 5 out of 5 stars
Best helper at home
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great experience buying the the robot vacuum at Best Buy.
I would recommend this to a friendRated 5 out of 5 stars
Love it!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this thing! With 3 dogs it's difficult to keep the dog hair cleaned up, this little machine takes care of that for me!
I would recommend this to a friendRated 5 out of 5 stars
Works great
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I thought this for my work office to help with floors during the week and it’s done amazing. The only thing I’ve found difficult is fine tuning the no go zones/carpeted areas.
I would recommend this to a friendRated 1 out of 5 stars
Did not live up to my expectations
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.When it mops, it misses a bunch of spots and does not go back over to get them. When it goes to empty, it always has an error message and it won’t empty the bag or compartment for the vacuuming. It does not pick up like my Roomba it just seems like the suction is not quite there and I really have to guide it to make it do its job even after I mapped it.
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello there, thank you for taking the time to share your experience. We’re really sorry to hear about the issues you’ve been having with your Robot Matrix, especially with the mopping performance, suction, and the errors you’re seeing when the robot tries to empty itself. We’d love the opportunity to look into this further and help get things back on track. Please reach out to our customer support team 1-888-228-5531 (Monday to Friday: 9 AM to 9 PM ET and Saturday: 9 AM to 6 PM ET). Our team can walk you through troubleshooting steps for the mopping pattern, suction performance, and self‑emptying system, or explore replacement or repair options if needed. Kind Regards, Shark Robot
Rated 5 out of 5 stars
Shark Matrix Robot Vacumm
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.More relaxed cleaning method! highly recommended!!
I would recommend this to a friendRated 5 out of 5 stars
A very handy appliance
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A very handy appliance. Can be out of town and still have it vacuum the whole house. Saves me a lot of time and trouble. I love it.
No, I would not recommend this to a friendRated 2 out of 5 stars
Don't recommend
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.At the beginning my wife and I thought it was going to be a great appliance and save a lot of time moping the floor, but it did work as we wanted. The swiping was good, no dirt in the floor, but the mopping always left a lot of was residue in the floor and you could see it.
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hi Edgar,
Thank you for taking the time to leave a review.
We sincerely understand your concerns regarding your experience while using your Matrix 2-in-1 robot, which, despite having a good cleaning performance on dry mode, the mopping feature didn't meet your expectations. We are always working to improve and offer better versions of our products, so we will absolutely share your input with our product development team for consideration in future units to offer you a better experience. If you require any assistance with your unit, please do not hesitate to reach out to us at 1 800 668 9600, and we will be more than happy to help.
Kind regards,
Shark Clean
Rated 5 out of 5 stars
Mako Shark
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It works by the book!!! In this case by the MANUAL.
I would recommend this to a friendRated 1 out of 5 stars
It doesn't clean
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I replaces my irobot with this because the parts of Irobot is always needing to be replaced cuz it wears out easily. So I said, it will be good to try a new brand since I love Ninja I will try their robot vacuums. I bought this last year and been giving it a chance and been trying to convince myself that it will get better. Now that I put a rug in my living room, it doesn't pick up the dog hair at all! I have been having issue with the hard floors as well because it doesn't really clean the floor and it is so dumb that the wheels keep on getting stuck somewhere! I never had any problems like this with my irobot before, but this is worse. I cannot even return it because it is past 90days!. I bought for around $700 I believe and now I don't even use the mop as well because it doesn't really clean the floor, it will just look wet but when gets dried it didn't clean the floor. I am so frustrated with this robot, I have a video of it vacuuming on the rug and not even picking up the dog hair. I have three dogs and this is why I cannot afford to lose a robot vacuum. Now I am stuck with this, or I have to spend more money to get a different brand!
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hi Peter,
Thank you for sharing your experience with the Shark Matrix Plus Robot Vacuum & Mop. We’re sorry to hear that it hasn’t met your expectations, especially when it comes to picking up pet hair and cleaning hard floors effectively. We understand how important it is to have a reliable cleaning solution, especially in a home with pets.
If the vacuum is struggling with rugs or hard floors, we’d love the opportunity to troubleshoot with you. Ensuring the brush roll and wheels are free of obstructions and checking if the unit’s sensors need cleaning can sometimes improve performance. Adjusting the suction settings in the app may also help optimize cleaning for different surfaces.
We know you’ve been patient with this product, and we’d like to help explore potential solutions. Please reach out to our robot-specific support team at 1-888-228-5531, and we’d be happy to assist.
We appreciate your feedback and the chance to improve your experience.
Kind regards,
Shark Clean
Rated 4 out of 5 stars
Does it's job well
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We named it Dusty. Mapping system works well and scheduling times to sweep makes other chores more managable. Is a bit pricey
I would recommend this to a friend- Pros mentioned:Cleaning performance
Rated 3 out of 5 stars
loud shark
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Super Loud but accurate when cleaning. I recommend to use this in the daytime only
I would recommend this to a friend Rated 5 out of 5 stars
Let this Shark do ALL the Hardwood Cleaning
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This robot vacuum/mop works great on my hardwoods! I have a Shark combo vacuum/mop which I love so knew that if I was going to try a robot one, it would be Shark. It works well doing both types of cleaning. The container holds a lot so there's not a lot of having to change it out.
I would recommend this to a friendRated 5 out of 5 stars
Amazing
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.wonderful product, I feel happy to have the item, for the payment, the flexibility and more knowing that I bought it in a very good store, such as best buy
I would recommend this to a friend