Customer Ratings & Reviews
- Model:
- RV2610WA
- |
- SKU:
- 6514530
Customer reviews
Rating 4.2 out of 5 stars with 1145 reviews
(1,145 customer reviews)Rating by feature
- Value4.2
Rating 4.2 out of 5 stars
- Quality4.3
Rating 4.3 out of 5 stars
- Ease of Use4.3
Rating 4.3 out of 5 stars
Customers are saying
Customers appreciate the Matrix Plus 2-in-1 Robot Vacuum & Mop, especially its mopping capabilities that avoid carpets, overall performance, and ease of use. The mapping feature and quiet operation are also well-received. However, some customers have concerns about its navigation, battery life, and the functionality of the app, as well as its ability to avoid obstacles.
This summary was generated by AI based on customer reviews.
Rated 5 out of 5 stars
Worth every dollar
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is like all in one. This is the best in budget
I would recommend this to a friend- Cons mentioned:Navigation
Rated 1 out of 5 stars
Not worth the money
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have remapped my house, rezoned and got new brushes for the bottom of the vacuum. It will go over an entire mess of crumbs and not pick up anything. When it comes to mopping, I’ve mapped out the carpeted zones as “no zones” and it’s still goes to that area and mops.
No, I would not recommend this to a friend Rated 5 out of 5 stars
Good product
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best vacuum cleaner at this price , I highly recommend it
I would recommend this to a friendRated 1 out of 5 stars
Very poor performance
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Unfortunately I am not satisfied with the product. I wanted to return it by missed this opportunity with couple of days as I was out of country. Even though I tried with Customer service. I would not recommend it.
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello,
Thank you for taking the time to leave a review.
We sincerely apologize for the issues you've encountered with the performance of your Shark Matrix Robot. We will certainly relay your feedback about your robot to the appropriate departments to prevent similar situations in the future. To explore the options available to address the inconvenience with your unit, we kindly ask you to reach out to us at 1-888-228-5531.
Kind regards,
Shark Clean
Rated 5 out of 5 stars
Recommend
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to set up and picks up a lot! Highly recommend.
I would recommend this to a friendRated 5 out of 5 stars
Good robot
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really good! Its cleaning power is of no match. Pretty satisfied with my purchase.
I would recommend this to a friendRated 3 out of 5 stars
Not worth getting
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’m kind of disappointed in this item many times we found the the machine not being able to dock it self. It also doesnt pick up anything besides dust and hair from the ground
No, I would not recommend this to a friendRated 3 out of 5 stars
Decent
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not bad but doesn’t work as well as ROOMBA in my opinion
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello Melanie,
Thank you for taking the time to leave a review.
We're truly sorry to hear that your Shark Matrix hasn't fully lived up to your expectations. We will absolutely share your feedback with the relevant teams for consideration on future products. If you need any help with your product, please don't hesitate to reach out to our team by phone at 1-888-228-5531.
Kind regards,
Shark Clean
Rated 3 out of 5 stars
Bitter quality
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Is ok touse no the berfakt no the astrong shwod have to clen up
I would recommend this to a friendRated 1 out of 5 stars
Waste of money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We have had problems with this vacuum since the day we set it up. They sent us a replacement part and it worked for one day.
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hi Kimberly,
Thank you for your feedback. We're truly sorry to hear about the ongoing issues you've experienced with your vacuum. That’s definitely not the experience we want for our customers. While we’re glad a replacement part was sent, it’s disappointing to hear it only worked briefly. We’d love another chance to make this right, please reach out to our support team at 1-800-668-9600 Mon – Fri 9am — 9pm ET | Sat. 9am — 6pm ET, so we can explore further solutions and ensure your vacuum performs as expected.
Kind Regards,
Shark Clean.
Rated 1 out of 5 stars
Don't waste your money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is a terrible product. The dust bin has broken not once but twice now in less than 3 months. Theres clearly a product defect that shark has yet to fix.
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hi Tyler,
Thank you for sharing your experience. It’s frustrating to hear that the dust bin has broken multiple times in such a short period, and we understand how disappointing that must be. Your concern about a potential product defect is important, and we want to help get this resolved.
We recommend reaching out to our customer support team at 1-855-427-5127 for assistance. They can review the issue and explore options to ensure your unit performs as expected. We are open from Monday to Friday, 9:00 a.m. to 9:00 p.m. ET, as well as on Saturday from 9:00 a.m. to 6:00 p.m. ET.
Kind Regards,
Shark Clean.
Rated 5 out of 5 stars
Shark matrix
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing product work great and also it clean fast !!!
I would recommend this to a friendRated 1 out of 5 stars
Robot not working
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Honestly it didn’t work at all the app was super slow and the robot was not working properly
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hi Brandon,
Thank you for sharing your feedback. We’re truly sorry to hear that the app was slow and the robot didn’t work properly. We understand how frustrating this must be, and we’d like to help resolve this for you. Please reach out to our Customer Service team at 1-888-228-5531. Our hours of operation are Monday to Friday, 9:00 a.m. to 9:00 p.m. ET, and Saturday from 9:00 a.m. to 6:00 p.m. ET.
Kind regards,
Shark Clean
Rated 5 out of 5 stars
Love it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Highly recommend!! We love it! It cleans the floors well
I would recommend this to a friendRated 5 out of 5 stars
Good product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good product it is an important item for a family o friends
I would recommend this to a friendRated 3 out of 5 stars
Review
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Mine stopped charging after 2 weeks. Not sure what happened, I took it back to the store to pick up a Dyson .
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello,
Thank you for taking the time to leave a review.
We're so sorry to hear that you were having trouble with your Shark - Matrix Plus 2in1 Robot Vacuum, and that you’ve returned the product as a result. We will absolutely share your comments with the relevant teams for consideration on future products, and we hope you’ll give our products another try in the future.
Kind regards,
Shark Clean
Rated 5 out of 5 stars
Shark
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great vacum.The mapping function was hard to get correct.Took 5 runs to get it working
I would recommend this to a friendRated 5 out of 5 stars
Shark
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this my home is smart since I bought this one
I would recommend this to a friendRated 3 out of 5 stars
2 in one
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Product stopped working after having not even a month but company is sending me a new one maybe then i can give a better review…
No, I would not recommend this to a friendRated 5 out of 5 stars
Bought this for a second robot vacuum
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this for my wife and she is very happy with it.
I would recommend this to a friend