Customer Ratings & Reviews
- Model:
- RV2610WA
- |
- SKU:
- 6514530
Customer reviews
Rating 4.2 out of 5 stars with 1111 reviews
(1,111 customer reviews)Rating by feature
- Value4.2
Rating 4.2 out of 5 stars
- Quality4.3
Rating 4.3 out of 5 stars
- Ease of Use4.3
Rating 4.3 out of 5 stars
Customers are saying
Customers appreciate the Matrix Plus 2-in-1 Robot Vacuum & Mop, especially its mopping capabilities that avoid carpets, overall performance, and ease of use. The mapping feature and quiet operation are also well-received. However, some customers have concerns about its navigation, battery life, and the functionality of the app, as well as its ability to avoid obstacles.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Mopping
Rated 2 out of 5 stars
Started well went downhill
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped working after a few days: it cleaned very well initially but eventually but eventually stopped wanting to run
No, I would not recommend this to a friend Rated 5 out of 5 stars
Can’t do without it!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great AI accessory for keeping dusty rooms clean. Reducing allergies!
I would recommend this to a friendRated 2 out of 5 stars
Disappointed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The product did not meet my expectations. It doesn't pick up dust well. I purchased it after I had new flooring installed. I thought it would pick up dust from the install.
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hi dear customer,
Thank you for sharing your feedback about the Shark Matrix Plus 2-in-1 Robot Vacuum and Mop. We’re sorry to hear that it didn’t meet your expectations for picking up dust, particularly after your new flooring installation.
This model is designed to handle everyday cleaning tasks, but for post-installation cleanup with heavy dust, additional preparation, such as removing larger debris manually or using a traditional vacuum, may be necessary to optimize performance. If you’d like, our Customer Service team can help with tips on getting the best results or adjusting the settings for your specific needs. You can reach us at 1-888-228-5531.
Your satisfaction is very important to us, and we appreciate your feedback as it helps us improve our products and services. Thank you for choosing Shark.
Kind regards,
Shark Clean
Rated 5 out of 5 stars
functional
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.excellent purchase, very satisfied with the choice I had
I would recommend this to a friendRated 5 out of 5 stars
Price
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good price for such a nice piece of ai robot technology
I would recommend this to a friendRated 5 out of 5 stars
the best purchase I've ever made
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.very good quality recommended does an impeccable job
I would recommend this to a friendRated 5 out of 5 stars
Awsome product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great, it can get unstuck from around the chairs and couchs
I would recommend this to a friendRated 5 out of 5 stars
Must Buy
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great quality and convenient for house cleaning. Great price point.
I would recommend this to a friendRated 1 out of 5 stars
Don’t buy this
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible, the map keeps getting wiped out and never goes to the area it’s assigned
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hi Jessica,
Thank you for taking the time to share your experience. It’s incredibly frustrating when the map keeps resetting and the vacuum doesn’t follow its assigned path. This kind of behavior isn’t expected, and we want to help get things back on track. To properly review what’s going on, please reach out to our customer service team at 1-888-228-5531 with the unit present at your earliest convenience. We are open Monday through Friday, 9 a.m.-9 p.m. ET, and Saturday, 9 a.m.-6 p.m. ET.
Kind Regards,
Shark Clean.
Rated 5 out of 5 stars
Shark
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product and thank you Best Buy for a fast delivery!!
I would recommend this to a friendRated 2 out of 5 stars
vacuum
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.didn’t work after a week i took it back to the store
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello,
Thank you so much for your feedback! We're sorry to hear that you encountered problems with your Shark Matrix Plus 2-in-1 Robot that resulted in your return. Rest assured, we will pass your comments along to the appropriate teams for future enhancements. We hope you'll consider trying our products again in the future!
Kind regards,
Shark Clean
- Cons mentioned:Navigation
Rated 1 out of 5 stars
Worse robot yet
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was advertised that this robot goes around objects this is so far from being true my old shark robot does a much better job then this one does this new robot hits just about evetything on the floor including smacking into all of the chsirs stay away from this product not worth it for the ammount of money they are charging for it
No, I would not recommend this to a friend Rated 2 out of 5 stars
2 stars.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.too many problems with the app and the front sensor,
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello,
Thank you for taking the time to leave a review.
We're so sorry to hear that you’re having trouble with your robot vacuum. Please reach out to our team by phone at 1 800 668 9600, so we can look into this further.
Kind regards,
Shark Clean
Rated 1 out of 5 stars
Mop issue
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not recommended after 6 months of light use, the Mop doesn't work property. And the warranty service is poor. When it was new, it worked amazing
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello,
Thank you for taking the time to leave a review.
We sincerely apologize for inconveniences that you've encountered with your Shark Matrix. Please reach out to our team by phone at 1-888-228-5531. We'd be happy to look into this for you.
Kind regards,
Shark Clean
Rated 5 out of 5 stars
Amazing!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does a much better cleaning job than my exwife!!!!
I would recommend this to a friendRated 3 out of 5 stars
Does not work enough for the price
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does not pick up much dirt and goes back often to empty when it has hardly picked much.
No, I would not recommend this to a friendRated 5 out of 5 stars
Set it and forget it
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the option to leave it alone for ip to 60 days.
I would recommend this to a friendRated 3 out of 5 stars
Good enough
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does not drain its own dirty water. Does not pick up salt or sugar thar well.
I would recommend this to a friendRated 1 out of 5 stars
Small plastic parts break easily
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Small plastic parts are very fragile, once they are broken you can no longer make the vacuum clean correctly. We had this vacuum less than 2 weeks before the plastic part on the mopping attachment broke off. Then, less than 1 week later, the small plastic part that holds the spring down on the bottom of the vacuum broke off so that we were unable to use the vacuum at all anymore.
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello,
Thank you for taking the time to leave a review.
We're so sorry to hear that your Shark Robot Vacuum has broken after a few weeks of purchased it, this is no the experience we want our customers to have and we would like to guide you through the process to get this sorted. Please reach out to our team by phone at 1-855-427-5127, we'd be happy to look into this for you.
Kind regards,
Shark Clean
Rated 1 out of 5 stars
Worse Decision Ever: Buying Shark & from BestBuy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked first few weeks: mapped twice, used to vacuum 4 times, mop 1x, now will not chargeor connect to wifi. Purchase 8/, arrive 9/7 & return BB return window closed 9/15. Shark said not correct unit b/c no light on top of dock, so its not bagless self emptying? I have to tske puctures, email the. I , yhen wait for 5 days for Shark just to get back to me to let me know what they can do? I should have stuck to Amazon and/or better yet with Dyson. Now I have $500+ piece of crap.
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hi AngelS,
Thank you for sharing your detailed feedback regarding the Shark Matrix Robot Vacuum and Mop. We’re very sorry to hear about the challenges you’ve faced with charging, Wi-Fi connectivity, and the support process. This is not the experience we want for our customers.
Our support team strives to resolve issues as quickly as possible, and we appreciate your patience while they work to address your concerns. Based on your description, it sounds like the unit you received may differ from the expected model, and we understand how frustrating this situation must be.
If you’d like additional assistance or clarification regarding your case, we encourage you to contact our dedicated robot support team at 1-888-228-5531. They’re committed to finding a resolution for you.
We value your feedback and appreciate the opportunity to assist further.
Kind regards,
Shark Clean Team