Customer Ratings & Reviews
- Model:
- RV2610WA
- |
- SKU:
- 6514530
Customer reviews
Rating 4.2 out of 5 stars with 1111 reviews
(1,111 customer reviews)Rating by feature
- Value4.2
Rating 4.2 out of 5 stars
- Quality4.3
Rating 4.3 out of 5 stars
- Ease of Use4.3
Rating 4.3 out of 5 stars
Customers are saying
Customers appreciate the Matrix Plus 2-in-1 Robot Vacuum & Mop, especially its mopping capabilities that avoid carpets, overall performance, and ease of use. The mapping feature and quiet operation are also well-received. However, some customers have concerns about its navigation, battery life, and the functionality of the app, as well as its ability to avoid obstacles.
This summary was generated by AI based on customer reviews.
Rated 1 out of 5 stars
Teturned
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Too complicated. just returned. My brother-in-law took it out of the box and when I found out all the work I’d have to do to get the house ready to use it I said forget it send it back so we did waiting on refund
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello,
Thank you for taking the time to leave a review.
We're so sorry to hear that you weren't happy with your Robot vacuum, and returned it. We will absolutely share your feedback with the relevant teams for consideration on future products. We hope you’ll give our products another try in the future.
Kind regards,
Shark Clean
Rated 2 out of 5 stars
Displeased with Best Buy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Robot does not do as stated. Called Best Buy and received Verification Code 11484711 and was told I would receive a return call. It has not happened. Best But not good for their word.
No, I would not recommend this to a friendRated 2 out of 5 stars
Its ok
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It doesn't mop very well and it doesn't vacuum up everything on the first time around.
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello,
Thank you for taking the time to leave a review.
Based on the performance you’ve described, it sounds like there’s a chance the vacuum may not be working as it should. Could you please give our team a call at 1-855-427-5127? We’d love to help ensure you’re getting the most from your product.
Kind regards,
Shark Clean
Rated 2 out of 5 stars
Not happy
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We purchased this product to sweep and mop. But we can not get this Shark to mop. We have tried several times with no luck. Going to return.
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hi there,
I am so sorry to hear about your experience with your Shark.
Please see the following link which takes you to our troubleshooting:
https://support.sharkclean.com/hc/en-us/articles/5981156941468-RV2600WA-Series-Shark-AI-Ultra-2-in-1-Robot-Self-Empty-XL-Troubleshooting-Guide
This will provide some guidance on the best ways to resolve any issues you’re experiencing, as well as point you towards contacting our customer service team if we need to provide you with any further support.
Rated 1 out of 5 stars
Worse
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dont waste your money horrible ……………………………………………..
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello,
Thank you for your review. We're truly sorry to hear that your experience with the Shark Robot RV2610WA has been disappointing. To discuss the options available to address the issues you've encountered with your robot, please contact us at 1-888-228-5531, and we will be glad to assist you.
Kind regards,
Shark Clean
Rated 1 out of 5 stars
Dissapointed
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very minimal use, would say about less than 10 hrs and it started malfunctioning, to me it was hard to set up and could never really figure it out.
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello,
Thank you for taking the time to leave a review.
We're so sorry to hear that your RV2610WA is not working properly. Please reach out to our team by phone at 1-888-228-5531, we'd be happy to look into this for you.
Kind regards,
Shark Clean
Rated 1 out of 5 stars
No Good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didn’t have it two weeks and it says something is wrong with the wheel. Doesn’t matter what I do.. every time .. days contact customer support
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hi there. Thank you for dedicating your time to provide your feedback. We are truly sorry to know that your Robot vacuum is not working correctly. Feel free to contact our team via phone at 1-855-427-5127, and we will gladly investigate this for you.
Kind regards,
Shark Clean
Rated 1 out of 5 stars
Not worth the investment
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Roller is constantly getting stuck even if nothing is wrapped in or any additional debri is in. It leaves behind a trail of dirt.
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello Yani,
Thank you for taking the time to leave this review.
We're so sorry to hear that your Shark Matrix Robot is not what you expected. We will absolutely share your feedback with the relevant teams for consideration on future products. If you need any help with your product, please don't hesitate to reach out to our team by phone at 1-888-228-5531.
Kind regards,
Shark Clean
Rated 1 out of 5 stars
Very bad quality
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wasted my money. It broke several times and had to buy parts more than once which were not cheap. Only worked for about a year and a half. I ended up throwing it in the garbage.
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello,
Thank you for taking the time to leave a review.
We're so sorry to hear that your were disappointed with your RV2610WA, and dispose it. We will absolutely share your feedback with the relevant teams for consideration on future products. We hope you’ll give our products another try in the future.
Kind regards,
Shark Clean
Rated 2 out of 5 stars
Shark bot
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sure didn’t work like I expected, it’s not worth the money I paid for it ,
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello,
Thank you for taking the time to leave a review.
We're so sorry to hear that you aren't happy with your Robot. We will absolutely share your feedback with the relevant teams for consideration on future products. If there's anything we're able to help with, please don't hesitate to reach out to our team by phone at 1-855-427-5127.
Kind regards,
Shark Clean
Rated 1 out of 5 stars
Junk Vacuum, Even worse return policy
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.BE AWARE OF THE RETURN POLICY. We purchased this vacuum and it worked great...... for 15 days. on the morning of day 16, it broke. Best Buy will not make an exception and now i have to schedule an in store appointment for them to attempt to fix it. It is unreturnable....
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello, Thank you for taking the time to leave a review. We're so sorry to hear that you’re having trouble with your Robot. Please reach out to our team by phone at 1-855-427-5127, we'd be happy to look into this for you. Kind regards, Shark Clean
Rated 2 out of 5 stars
Didnt like
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not what i expected need to change the vaccum heads
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello,
Thank you for taking the time to leave a review.
We're so sorry to hear that you aren't happy with your Shark - Matrix Plus 2in1 Robot Vacuum. We will absolutely share your feedback with the relevant teams for consideration on future products. If you need any help with your product, please don't hesitate to reach out to our team by phone at 1-888-228-5531.
Kind regards,
Shark Clean
Rated 1 out of 5 stars
Not pet friendly
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Compared to the Roomba this is poor quality. Not pet friendly at all! Clogs non stop due to pet and human hair. Then continues to run collecting nothing. Collection bon is always empty when going to u clog
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Thank you for sharing your feedback with us.
If you happen to observe any clogging in the self-empty base, we recommend scheduling regular cleaning missions through the SharkClean app. This will minimize the amount of debris picked up during each cleaning session, reducing the likelihood of debris passing through the robot to the self-empty base.
If you have any further questions or concerns, please don't hesitate to reach out. Our team is ready to assist you.
https://support.sharkclean.com/hc/en-us/articles/4403101981714-Contact-Us
Kind regards,
Shark Clean US
Rated 1 out of 5 stars
vacuum
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Brush came off & missed areas when vacuuming. BBBBB
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hi Cinda,
Thank you for sharing your feedback on the Shark Matrix Plus Robot Vacuum & Mop. We're sorry to hear that the brush detached and that it missed areas while cleaning—this is not the reliable performance we aim to deliver, and we understand how frustrating this must have been.
We’d appreciate the opportunity to look into this further and help get your unit working properly. Please contact our dedicated Robot Support team at 1-888-228-5531 so we can assist you directly.
Kind regards,
Shark Clean
Rated 2 out of 5 stars
Skip the 2 in 1 and just get the vacuum option.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Vacuum function works pretty good. Too hard to set up mopping function to avoid area rugs on hardwood.
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Thank you for taking the time to provide us with your review. We are sorry to learn of your less than exceptional experience with setting up the the mopping fuction to aviod area rugs. Our Robot Customer Care Team are avialable to assist with help with this if needed. They can be reached at 1-888-228-5531 Monday to Friday, 9:00 am - 9:00 pm EST, as well as Saturday from 9:00 am to 6:00 pm EST.
We greatly appreciate your feedback as it helps us to improve our products.
Rated 1 out of 5 stars
Se bloqueó
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Se bloqueó y no trabaja bien, hay que limpiarla continuamente.
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hola Franco,
Gracias por compartir tu experiencia con el robot aspiradora y trapeadora robot Shark Matrix Plus. Lamentamos saber que el robot se ha bloqueado y requiere limpiezas frecuentes para funcionar correctamente. Entendemos lo importante que es contar con un producto confiable y fácil de mantener.
Nos gustaría ayudarte a resolver estos inconvenientes. Por favor, comunícate con nuestro equipo de atención especializada para robots al 1-888-228-5531. Estaremos encantados de asistirte y asegurarnos de que tu unidad funcione como debería.
Saludos cordiales,
Shark Clean
Rated 2 out of 5 stars
Shark vacuum
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I didn't think the vacuum worked as well as my old robot vacuum. I returned it.
No, I would not recommend this to a friendRated 1 out of 5 stars
Save your money, don’t buy.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible product. Could never get the robot to connect to my phone. Customer service was not any help either! All they kept saying was that it was the IOS on my phone and not their product. Zero out of zero would not buy again.
No, I would not recommend this to a friendRated 1 out of 5 stars
Stopped Mopping after 1 week
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not sure what happened it was working well then second time I tried to use it to mop it stopped spraying, I tried to check if it was clogged but nothing.
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello,
Thank you for taking the time to leave a review.
We're so sorry to hear that your RV2610WA is not srepting. Please reach out to our team by phone at 1-888-228-5531, we'd be happy to look into this for you.
Kind regards,
Shark Clean
Rated 1 out of 5 stars
Sharkira
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s a good vacuum but the whole 2-1 is not good hard to map the mopping areas when you have both carpet and flooring
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello,
Thank you for taking the time to leave a review.
We're so sorry to hear that you weren't happy with your RV2610WA. We will absolutely share your feedback with the relevant teams for consideration on future products. We hope you’ll give our products another try in the future.
Kind regards,
Shark Clean