Customer Ratings & Reviews
- Model:
- RV2610WA
- |
- SKU:
- 6514530
Customer reviews
Rating 4.2 out of 5 stars with 1250 reviews
(1,250 customer reviews)Rating by feature
- Value4.2
Rating 4.2 out of 5 stars
- Quality4.2
Rating 4.2 out of 5 stars
- Ease of Use4.3
Rating 4.3 out of 5 stars
Customers are saying
Customers praise the Matrix Plus 2-in-1 Robot Vacuum & Mop for its mopping capabilities, overall performance, and ease of use. The mapping feature, quiet operation, and vacuuming functionality also receive positive feedback. However, some customers have expressed concerns regarding navigation, battery life, and the app's functionality. Additionally, a few users noted issues with obstacle avoidance.
This summary was generated by AI based on customer reviews.
Rated 2 out of 5 stars
Average performance
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does not clean very well. Leaves the trash sometimes.
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hi Sammy,
Thank you for your feedback. We’re disappointed to hear the robot didn’t clean as expected and sometimes leaves debris behind. We completely understand how frustrating this must be, and this isn’t the experience we want for our customers. Please contact our Robot Customer Support team at 1-888-228-5531, available Monday to Friday from 9 a.m. to 9 p.m. ET and Saturday from 9 a.m. to 6 p.m. ET, and we’ll do everything we can to make this right.
Kind Regards,
Shark Clean
Rated 5 out of 5 stars
Shark vacuum
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it! It really helps keep my work load down. Picks up so much hair.
I would recommend this to a friendRated 5 out of 5 stars
Time saver
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works really well. Best robot vacuum I’ve had. You can choose rooms or the whole house.
I would recommend this to a friendRated 5 out of 5 stars
My Sharklok
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it but it has trouble keeping up with my german shepherds hair. A little disappointed in the mopping functions
I would recommend this to a friendRated 3 out of 5 stars
average product
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.thought paying more for the upgraded machine was going to be worth it. unfortunately it was not. save your money and buy the basic unit
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello,
Thank you for taking the time to leave a review.
We're so sorry to hear that you aren't happy with your Robot. We will absolutely share your feedback with the relevant teams for consideration on future products. If you need any help with your product, please don't hesitate to reach out to our team by phone at 1-855-427-5127.
Kind regards,
Shark Clean
Rated 1 out of 5 stars
Wouldn’t recommend
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked great at first. After not even a year later, it stopped releasing water to mop and started making a very loud noise when vacuuming. Wouldn’t recommend.
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hi Monica, thank you for sharing this with us. We’re really sorry to hear that your unit worked well at first but then stopped releasing water and began making a very loud noise within a year. We understand how disappointing that is, especially when you expect consistent performance from your floorcare machine. We’d really like to look into the water‑release issue and the noise you’re hearing so we can help restore full performance to your vacuum‑mop. When you have a moment, please reach out to our customer service team at 1-888-228-5531, available Monday to Friday from 9 a.m. to 9 p.m. ET and Saturday from 9 a.m. to 6 p.m. ET. We'll walk you through a few checks and determine the next steps towards getting this resolved. Kind regards, Shark Clean
Rated 5 out of 5 stars
AI Ultra Robot Vacuum
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great AI vacuum which replaced my original Shark vacuum. I am impressed with the dual vacuum and mop feature, the auto schedule, and the size of the self-empty base.
I would recommend this to a friendRated 5 out of 5 stars
My shark
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My floors stay so clean and I have a golden retriever in the home. I love it.
I would recommend this to a friendRated 5 out of 5 stars
Shark worth the buy
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.She did very well until 6 months she stopped mopping correctly
I would recommend this to a friendRated 3 out of 5 stars
Robot
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great option for those who have mobility issues, but doesn’t clean up 100% of everything, has malfunction issues and goes offline randomly. The reservoir also has issues sensing when it’s full.
No, I would not recommend this to a friendRated 5 out of 5 stars
Worth every dime
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love it, it was my first robot vacuum purchase and I couldn’t be happier with it.
I would recommend this to a friend- Cons mentioned:Navigation
Rated 1 out of 5 stars
Shark Vacuum & Mop Matrix 2 in 1
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I wouldn’t recommend this product to anyone. It frequently drops WiFi, need to reconfigure the device, reconfigure the entire area over and over, the vacuum gets stuck not a smart enough to avoid uneven surface.
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello,
Thank you for taking the time to leave a review.
We're so sorry to hear that your RV2610WA Shark Robot Vacuum is not working properly and disconnects from your network constantly. Please reach out to our team by phone at 1-888-228-5531, we'd be happy to look into this for you.
Kind regards,
Shark Clean
Rated 5 out of 5 stars
Great purchase
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Far exceeded our expectations. Great coverage and able to move around effectively
I would recommend this to a friendRated 5 out of 5 stars
Shark!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product I Loved! Make me keep the house super clean
I would recommend this to a friendRated 1 out of 5 stars
Not worth the price
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After a year and half I had issues connecting to the app and the water bin is no longer detected
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hi Valerie,
Thank you for reaching out. We understand how frustrating it can be to deal with app connection issues and have the water bin no longer detected after a year and a half of use. That’s definitely not the experience we want for you, and I appreciate you sharing what’s been happening. We’d be more than happy to take a closer look and help get this resolved. Please give our robot support team a call at 1‑800‑668‑9600, Monday–Friday 9 a.m.–9 p.m. ET | Saturday 9 a.m.–6 p.m. ET, so we can assist you further.
Kind regards,
Shark Home
Rated 5 out of 5 stars
Great
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great very clear clean and i love it myself. Would recommend it to everyone
I would recommend this to a friendRated 3 out of 5 stars
meh
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.not worth the price. It stopped working. It doesn't clean the floors when mopping
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hi there. Thank you for dedicating your time to provide your feedback. We are truly sorry to know that your Robot vacuum is not working correctly. Feel free to contact our team via phone at 1-855-427-5127, and we will gladly investigate this for you.
Kind regards,
Shark Clean
Rated 5 out of 5 stars
Very good
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good i loveeeererrrrrrrrrrrrr itttttttttttttttt
I would recommend this to a friendRated 5 out of 5 stars
Amazing product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased this for my mom so she doesn’t have to clean her house and in her words it has been amazing. She says its like a cute little dog that cleans.
I would recommend this to a friendRated 5 out of 5 stars
A beast!!!
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Couldn't be happier after 6months of use...extremely reliable and worth every penny.
I would recommend this to a friend