Year-End SaleEnds 1/1/26. Limited quantities. No rainchecks.

Skip to contentGo to Product SearchGo to Footer
Main Content

Customer Ratings & Reviews

Your price for this item is $299.99
The comparable value price is $699.99

Customer reviews

Rating 4.2 out of 5 stars with 1111 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

Pros mentioned filter

Cons mentioned filter

81%would recommend to a friend

Customers are saying

Customers appreciate the Matrix Plus 2-in-1 Robot Vacuum & Mop, especially its mopping capabilities that avoid carpets, overall performance, and ease of use. The mapping feature and quiet operation are also well-received. However, some customers have concerns about its navigation, battery life, and the functionality of the app, as well as its ability to avoid obstacles.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 55 Showing 1,081-1,100 of 1,111 reviews
  • Pros mentioned:
    Mopping

    Rated 5 out of 5 stars

    Best investment yet!!! Great product.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best investment I’ve probably ever made. I really am enjoying the benefits of using this Shark VacMop Robot.

    I would recommend this to a friend
  • Pros mentioned:
    Mopping

    Rated 5 out of 5 stars

    BEST PURCHASE EVER

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product! It sweeps and mops without leaving puddles on the floor. Even the basebords get cleaned.

    I would recommend this to a friend
  • Pros mentioned:
    Mopping

    Rated 5 out of 5 stars

    Awesome robovac

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it and it vacuums a lot more than i thought it would

    I would recommend this to a friend
  • Pros mentioned:
    Mopping

    Rated 5 out of 5 stars

    Shark

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This machine works awsome much better than the rumba i have.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome vac/mop!!!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome addition to household. I have a husky and golden doodle and 2 cats and this mop/vac helps me out tremendously. Forever grateful. Do yourself a favor and buy this on SHARK OFFICIAL WEBSITE instead of best buy though. It is $200 cheaper. And bestbuy will not price match with them.

    I would recommend this to a friend
  • Pros mentioned:
    Mapping

    Rated 5 out of 5 stars

    Great Christmas Gift!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product is amazing 2 in 1 deal and picks up so much! Home mapping is phenomenal

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    LOVE THIS VACUUM

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    GREAT VACUUM, DEFINATLEY JACK OF ALL TRADES, WAS EASY TO USE

    I would recommend this to a friend
  • Pros mentioned:
    Mopping

    Rated 5 out of 5 stars

    Vacuum

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is a good vacuum, moos well, sucks well, the program is pretty easy

    I would recommend this to a friend
  • Pros mentioned:
    Mopping

    Rated 5 out of 5 stars

    Shark

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Loved it! Cleans extremely well. It’s better than I expected.

    I would recommend this to a friend
  • Pros mentioned:
    Mopping

    Rated 5 out of 5 stars

    Great product

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product. No issues, second shark we’ve bought and mop works great.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Pretty good

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its annoying to have to switch back and forth the vacuum doesn’t differentiate between carpeted and uncarpeted mop mode dries fast

    No, I would not recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Shark

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good product i like because cleen is to much easy to me

    I would recommend this to a friend
  • Pros mentioned:
    Mopping

    Rated 5 out of 5 stars

    Great vacuum

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    All works well cleans my floors great with no issues

    I would recommend this to a friend
  • Pros mentioned:
    Mapping, Mopping

    Rated 5 out of 5 stars

    My buddy

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this mop vac. And it cleans so well I’m impressed how it mapped out my home. I had to return the first one purchased it wasn’t releasing cleaning solution. Second one works like. Charm best investment always have clean floors.

    I would recommend this to a friend
  • Cons mentioned:
    Navigation

    Rated 1 out of 5 stars

    Its programing is a failure

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The unit instructions SUCK. Setup of vacuum areas is relatively easy but setting up the mopping area is confusing as heck. I followed instructions to the letter and it still violated the carpet restrictions every time. Also, I have a lot of hardwood floors that I don’t want to use there cleaner on and it will not cross a no go zone to to mop the go zone. My biggest concern is that the mopping program will not restrict itself to its own programing.

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hello,
      Thank you for taking the time to leave a review.
      We're sorry to hear that you aren't happy with your robot. We will absolutely share your feedback with the relevant teams for consideration on future products. If you need any help with your product, please don't hesitate to reach out to our team by phone at 1-888-228-5531.
      Kind regards,
      Shark Clean

  • Rated 4 out of 5 stars

    Mostly good

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall pretty good vacuum. The mapping function needs some work.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy and friendly Best Buy app

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is an easy and friendly app for Best Buy. It’s a way to shop at BB. I love this app as you can use the BB card and if you don’t have one the. You can apply one.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great product

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome !! Has helped tremendously with sweeping up hair from the dogs

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great vacuum

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best investment for keeping our house clean. We have three dogs and it keeps dog hair and dirt cleaned up every day.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Mrs.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This vaccuum is so easy to set up and program to clean your home. I love it, I switch out once a week for mopping.

    I would recommend this to a friend