Customer Ratings & Reviews

I haven’t tested it on a very dirty floor with the vacuum only setting yet, but I use this to do the mopping for me while I clean the rest of the house. I love that I can set it to do 2 sweeps. It seems to map my floor better than my roomba did. The only thing I don’t love is that you have to empty and refill the water each time you use it. But for half the price of the other ones that have a water reserve, I’m happy with it!

I’ve had this for about a month now and I’m really loving it! It did a pretty accurate map of my house and seems to have really good suction on both carpet and hardwood. I have 2 cats so I run the vacuum 4 times a week and the mop at least twice a week. Mopping does require you to swap the attachment which I didn’t realize til I got it but I kinda like that now that I’ve been using it. I was really impressed with the mop and how well it does. My floors feel really clean afterwards. The app also does a really good job at walking you through everything about setup/usage. The initial setup does take a while but after that it’s very easy to use.

Works excellent….very easy to use and very easy to program

Good performance ! Yet to try the mopping feature and should wait for a further update ! Vaccum is great , ease of use and ultra clean mode is good

Vacuum carpets, hard floors and mops hard surface floors pretty good. Saves time in my bizzy schedule from cleaning and as are working on other things. Its easy to program and manage unit. A lot of information on YOUTUBE on how to use.

Easy set up. It has been working good last several months.

I’ve been using the Shark Matrix Plus 2-in-1 Robot Vacuum & Mop for a while now, and it has exceeded my expectations. The suction power is impressive, and the sonic mopping does a fantastic job on my hard floors. The home mapping feature is spot-on, allowing the robot to clean efficiently without missing spots. I love that it’s self-emptying less maintenance for me! Connecting it to Wi-Fi and controlling it via the app is super convenient, and I can schedule cleanings even when I’m not home. It’s been a game changer in keeping my home clean with minimal effort. Definitely worth the investment!

Cleans very well. Exceeded my expectations. Cons- Needs to recharge to complete its cleaning. Once it recharges, the results were excellent

Love it! Best thing invented for a busy single mother with a full time job. When it runs it looks like I used a house cleaning/maid service! Up front investment is much better than paying a weekly, biweekly, monthly fee or any reoccurring expense for cleaning! Floors take a long time to clean but this robot eliminates the chore and saves me tons of time and money. My kids, animals and work boots track in a lot of dirt, sand and debris. This thing doesn’t miss a speck!

I'm very happy. I had an old roomba (800 series) besides the auto empty feature, this is much quieter and seems to do a better job with the methodical back and forth instead of random patterns. The moping feature isn't too great. I have a large downstairs area. It didn't get half way done before it needed more water. I'm still very happy.

This was my first robot vacuum cleaner and it worked fine, I would have to consistently empty it because of the amount of cat hair and human hair that would get trapped. The little brush would come loose if it got caught on rugs or other items. Worked Best on leveled floor

This is an awesome 2 in 1 vacuum/mop combo! Couldnt beat the price and it works amazing! I have 2 dogs with short hair that shed a ton and we are always needing to sweep. I have the vacuum set on a schedule and I have it mop once a week! It doesnt bump or slam into anything and can be mapped to vacuum and mop certain areas and to not vacuum and mop other areas. Took a little bit to set up but once everything is set up it has very little upkeep!

a few kinks to work out but it is wonderful! Just have to talk to someone about getting it to mop all the areas. It's mopped our living room 5 times in a row before going back to the dock...

Really love it! It’s a little frustrating to get set up and map out your house but once you do, it’s like having a cleaning lady. Just vacuum some mops while you’re doing other things. Great purchase for the price.

The good here is the vacuum and the base. They are really good quality and work very well especially for the price. The vacuum does a better job than my previous robot. The mopping ability is also very good. The bad however is really bad. The Shark app and mapping is horrible. The app is glitchy. The set up took multiple tries to get mapping correct. The robot just kept spinning and going back to the base. When things are supposedly mapped, then you have to set up for rug avoidance. No matter how much you re-run the thing never fully gets it right. It either goes on the rug or goes so far from the rug that there’s no point. Additionally the robot is always going into areas not mapped and getting stuck. It will sometimes just spin in circles. Oh, if you have two floors you can’t have two different maps. With the price better than competitors I bought two, one upstairs and one down and now I regret it. I really want to love this but the app and mapping is so bad all I want to do is return both.

So far I have tried iRobot and shark. Of the two I prefer shark. The cost is lower. It works better. And I have to manage it less. These are all pluses. Plus this model has mopping ability. Which my other robot does not. Even though it cost in and around the same price perhaps even a little bit more than the shark. Now here's the downside: the robot will not switch from vacuuming to vacuum up on its own. You have to make a conscious choice for it to mop. Which means using their special cleaning fluid or water. As you cannot use stuff the suds up. That can get expensive. Fortunately there are many sources for this fluid relatively cheap. The fluid for the vacuum mops / robot mops work great. It's the same stuff. Buy that. Another good feature that I forgot to mention is that the mop pads are reusable. I robot doesn't have a lot of reusable parts. They really don't. You can wash the mop pad over and over again without a problem. And honestly after a good cleaning mission you probably want to wash the mop pad. Another good part is the base. There is no bag inside there. Thank you. iRobot puts a bag in their base. That's annoying. Even if you buy off brand parts it's still expensive to maintain. Thank you so much for not being a jerk and using the bag. Finally, we have to talk about one other downside to shark. It doesn't pick up quite as well as iRobot. Is that a huge difference? No. They almost clean as well. I robot is better at cleaning out the robot then shark is. Sometimes you have to open up the dustpan and suck it out with a regular vacuum. That's annoying. But considering how often iRobot broke down on me I'll take this minor annoyance. In truth, any cleaning robot is better than no cleaning robot. We all don't clean our floors quite the way we should. We are busy. We need someone or something that is more than happy to clean, clean, clean. That's a robot for you. Any robot you choose is a win. I cannot say for sure if the shark is better than other brands such as roborock. Because I've never personally owned those robots. But I can compare iRobot to Shark. And I say if you had to choose between the two choose Shark. You're going to have so much more bang for your buck.

Easy to use and my wife loves it. Happy wife happy life

The mop and vacum featurs is great and the house mapping is amazing

Solid product. Does what i i need it to do. Hopefully it continues to work well!

Little guy does a good job but it disconnects from my app every once in a while. You also have to physically switch the mop and vacuum inserts, which isn’t a big deal but I believe other brands you don’t have to. For the price this thing rips in vacuum and mop mode.