Customer Ratings & Reviews
- Model:
- NV360
- |
- SKU:
- 7775211
Customer reviews
Rating 4.6 out of 5 stars with 7905 reviews
(7,905 customer reviews)Rating by feature
- Cleaning Quality4.7
Rating 4.7 out of 5 stars
- Maneuverability4.5
Rating 4.5 out of 5 stars
- Ease of Assembly4.8
Rating 4.8 out of 5 stars
Customers are saying
Customers regard the Navigator Lift-Away Deluxe Upright Vacuum highly for its strong suction, ease of use, and lightweight design. Many appreciate its performance, especially on carpets, and the power it delivers, along with the useful attachments. However, some customers have noted concerns regarding the cord length and the overall size of the vacuum.
This summary was generated by AI based on customer reviews.
Rated 1 out of 5 stars
Very disappointing
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Keeps cutting off every minute or two - after only five minutes of use.
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello,
Thank you for taking the time to leave a review.
We sincerely apologize for the power issues that your Navigator is experiencing. Please reach out to our team by phone at 1-855-427-5127. We'd be happy to look into this for you.
Kind regards,
Shark Clean
Rated 1 out of 5 stars
Returned
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Immediately returned. Too hard to push. Zero self-propelled. It's also top heavy. Meaning each time I turned it off and stood it back up it would tip over backwards.
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello,
Thank you for taking the time to leave a review.
We're so sorry to hear that you weren't happy with your Shark Navigator Vacuum, and returned it. We will absolutely share your feedback with the relevant teams for consideration on future products. We hope you’ll give our products another try in the future.
Kind regards,
Shark Clean
Rated 5 out of 5 stars
Great product for all homes
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this after owning two different Dysons. This vacuum beats them both hands down, and for a fraction of the price. Great vacuum that picks up a lot!!
I would recommend this to a friendRated 2 out of 5 stars
Not what it used to be.
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The wheel fell off just a few months after we bought it. The shark vacuums just really dont seem to be as good as they used to be.
No, I would not recommend this to a friendRated 1 out of 5 stars
Horrible vaccum
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very hard and heavy to maneuver and you have to constantly reatart the spining brush.
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello,
We appreciate your review and the effort you made to provide your feedback. We truly apologize for the difficulties you experienced with your Shark Navigator and its roller. Your comments will be communicated to our teams to help prevent similar issues moving forward. We encourage you to contact us at 1-855-427-5127 to discuss the warranty options that may be available to you.
Kind regards,
Shark Clean
Rated 1 out of 5 stars
Fraud All The Way
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Someone bought this fraudulently using my account, but NOT my credit card. This was to be shipped to an apartment in Chicago. Of course when I got the order e-mail & the shipping address, I immediately called to cancel the order. Shock of all shocks; they wouldn’t cancel the order even though it was fraudulent because I wasn’t the name on the card. The item shipped, & I kept getting updates on MY account for this item!! Shocker is that it “Couldn’t be delivered” and was returned?? Fraud Dept for this Co
No, I would not recommend this to a friend- Pros mentioned:Weight
Rated 1 out of 5 stars
Too hard to push
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.No a good vacuum cleaner if you have back problems. Light weight to carry but too hard to push.
No, I would not recommend this to a friend Rated 2 out of 5 stars
Don't like this vacuum.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Everything gets stuck in canister. Have to take a knife to get stuff out. Undoing handle is a awkward. Love Shark, but not this one. Would love my white one back.
No, I would not recommend this to a friendRated 2 out of 5 stars
Unfortunately, We returned this item
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It works okay but you can't use for cleaning the car. We don't have w/w carpet so a canister design would work better since we have mostly hardwood. Overall good product but not if you want to use also for cleaning a car.
No, I would not recommend this to a friendRated 1 out of 5 stars
too much suction to work
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It has such a strong suction that it gets stuck on the rug. That beats the whole purpose of a vacuum cleaner, it takes forever to vacuum up a 8 x 10 rug because I constantly have to turn off the machine before resuming my muscle work out...I guess I'll call vacuum days my "arms" workout day.
No, I would not recommend this to a friendRated 1 out of 5 stars
Was disappointed
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Hair and dirt got caught in roll and wouldn’t go up into the machine . I returned
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello Diane,
Thank you for taking the time to leave a review.
We're so sorry to hear that you weren't happy with your Shark Navigator's performance as dirt and hair got caught in the roller and you opted for returning it. We will absolutely share your feedback with the relevant teams for consideration on future products. We hope you’ll give our products another try in the future.
Kind regards,
Shark Clean
- Pros mentioned:Suction
Rated 1 out of 5 stars
Faulty vacuum
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Haven't had our vacuum very long. Not working at all. Will contact the store to see if they can help. WAS an excellent sucker. Hope we can get it fixed or replaced.
No, I would not recommend this to a friend Rated 4 out of 5 stars
Good vacuum depending on your need
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This worked great for us, as long as you didn’t need to vacuum on any carpet. It was a little tough for my wife to push on carpet since it doesn’t have any assisted propulsion.
I would recommend this to a friendRated 5 out of 5 stars
Best Sweeper Ever
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was able to snag this beauty for $120 due to rewards and price match guarantee. The sweeper is much better than a Dyson.
I would recommend this to a friendRated 2 out of 5 stars
Mid
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's okay. I returned it and bought a Dyson, which is actually amazing.
No, I would not recommend this to a friendRated 5 out of 5 stars
Great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works very well, I love that I can wash the filters. It is a little heavy but not too bulky to lift up and down stairs
I would recommend this to a friendRated 5 out of 5 stars
Outstanding
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is one powerful vacuum cleaner and it has lasted me quite some time I would recommend it to about almost anybody
I would recommend this to a friend- Pros mentioned:Ease of use, Suction
Rated 5 out of 5 stars
Excellent vacuum
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I vacuum every day (husband works with concrete, so every day he tracks mud, dirt, and concrete into our carpeted floors. I also have a 4 year old and 2 year old who are constantly spilling stuff or spreading stuff on the carpet: cereal, flour, seasonings, dirt from outside, and I have 2 dogs that shed a lot). I was tired of my old vacuum (that actually cost $20 less than this one) so I saw a recommendation in this one, looked it up, read reviews, bought it the next day. I LOVE THIS. It picked up more dirt and other stuff in one passing than my other one did in five passings. I am both fascinated and disgusted with how great the suction is on this vacuum. It's so easy to clean out as well, I'm a no mess/fuss person and don't like to struggle. I also like that I can detach the main part to take around with me and use the hose, it makes it easy to reach places like the top corners of the ceiling. And when I'm feeling too lazy to sweep I can also use it on my wood flooring and it picks up all the dirt and small trash that ends up on the floor. I've even used it to give a quick pass on my car and it worked great. Love this vacuum highly recommend it!
I would recommend this to a friend Rated 1 out of 5 stars
Vaccuum
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn’t work on carpet!! Maybe would work on hard slick floors.
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello,
Thank you for taking the time to leave a review.
We're so sorry to hear that your NV360 does not work on carpet. Please reach out to our team by phone at 1-855-427-5127, we'd be happy to look into this for you.
Kind regards,
Shark Clean
Rated 2 out of 5 stars
Not appropriate for me
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Used on fairly dense carpet required way too much effort, even when adjusted for carpet. We returned this item quickly as it did not fit our needs as senior citizens.
No, I would not recommend this to a friend









