Customer Ratings & Reviews
- Model:
- NV360
- |
- SKU:
- 7775211
Customer reviews
Rating 4.6 out of 5 stars with 8090 reviews
(8,090 customer reviews)Rating by feature
- Cleaning Quality4.7
Rating 4.7 out of 5 stars
- Maneuverability4.5
Rating 4.5 out of 5 stars
- Ease of Assembly4.8
Rating 4.8 out of 5 stars
Customers are saying
Customers consistently note the product's excellent suction power, ease of use, and lightweight design as major advantages. They frequently praise its great overall performance, effectiveness on carpets, powerful operation, and useful attachments, often highlighting its good value and low noise level. However, some customers have expressed minor concerns regarding the cord length and the product's overall size.
This summary was generated by AI based on customer reviews.
Rated 1 out of 5 stars
Spend a little more for a better product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Feels cheaply made. Falls over too easily during use, Ease to push/pull and maneuver on hard flooring (barely cleans hard flooring), extremely difficult to push/pull on medium pile carpet. The kids can’t even push it to clean their rooms. Was out of town for a week, or i would’ve returned it during the 14 day window..
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hi Johnson,
Thank you for taking the time to leave a review.
We're so sorry to hear that your vacuum is difficult to push on medium-pile carpet and that it falls over easily during use. Due to the huge suction power of this vacuum, it may become necessary at times to adjust the suction release collar on the handle. If the vacuum seems difficult to push or pull, if it is lifting area rugs, or if you are cleaning delicate above-floor surfaces such as drapes, reduce the suction by rotating the collar counterclockwise to open the valve. Rotate the collar clockwise to close the valve when you need high suction for vacuuming floors and when using the Air-Driven Pet Brush.
Nevertheless, we will absolutely share your feedback about the quality with the relevant teams for consideration on future products. Based on how poorly the vacuum cleans hard flooring, it sounds like there's a chance it may not be working as it should. Could you please give our team a call at 1-855-427-5127? We'd love to help ensure you're getting the most from your product.
Kind regards,
Shark Clean
Rated 1 out of 5 stars
It Just Stopped Working
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unfortunately, this product no longer works just a mere 4 months after purchase. I cleaned all of the filters and researched all possible issues, but to no avail. The vacuum just doesn't have any suction left and spits the dirt back out at you. Before the sudden malfunction, the vacuum worked great though. Such a bummer.
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hi Anderson,
Thank you for sharing your experience with the Shark Navigator Lift-Away Deluxe Upright Vacuum. We’re sorry to hear that it stopped working after only four months, especially since it was performing well initially.
It sounds like you’ve taken great care of the vacuum by cleaning the filters and troubleshooting. Given the issue persists, we recommend reaching out to our customer care team at 1-855-427-5127 to explore warranty options and further support.
We understand how disappointing this situation is, and we’re here to help make things right.
Kind regards,
Shark Customer Support Team
Rated 3 out of 5 stars
Good vacuum but squeaky
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good vacuum. Biggest problem is the squeaky wheels.
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello,
Thank you for taking the time to leave a review.
We're so sorry to hear that you aren't happy with your vacuum. We will absolutely share your feedback with the relevant teams for consideration on future products. If you need any help with your product, please don't hesitate to reach out to our team by phone at 1-855-427-5127.
Kind regards,
Shark Clean
Rated 2 out of 5 stars
Wrong vacuum for me!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This model, which I spent quite a long time deciding on, turned out to be very unsuitable for me because I am not stable after having had a bad fall and spine fractures. So I am back to using my older Hoover Windtunnel after getting it repaired, because it helps me to maintain my balance. Shark is good, but not for me!
No, I would not recommend this to a friend- Pros mentioned:Ease of use
Rated 5 out of 5 stars
Best vacuum
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love it!! Works great! Easy to use. Great price!
I would recommend this to a friend - Pros mentioned:Overall performance
Rated 5 out of 5 stars
Awesome
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome gift to buy on black friday and works great
I would recommend this to a friend - Cons mentioned:Cord length
Rated 2 out of 5 stars
Not what I wanted.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The cord is too short and the hose does not reach very high or far. Doesn't have a wand to reach higher. The placement of the bagless container makes it hard to control.
No, I would not recommend this to a friend Rated 3 out of 5 stars
Not adjustable, doesn't work on thick carpet
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had to return the vacuum the next day since it was unable to work on my slightly thicker carpets and the height of the brush is not adjustable. It seems like it would be a great vacuum for hard floors and thinner carpets.
I would recommend this to a friendRated 3 out of 5 stars
Mixed feelings
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have mixed feelings on this vacuum. The hand held beater bar unit works great for furniture and stairs. Overall vacuum works great on hardwood floors however doesn't work well on carpet or rugs. Also gives shocks when vacuuming rugs
No, I would not recommend this to a friendRated 3 out of 5 stars
average
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Hard to dump out it you have animals as the fur gets stuck so have to pull out with hand. Even with the suction on low it was hard to push on carpet. Not at all what I was expecting.
No, I would not recommend this to a friend- Pros mentioned:Suction
Rated 4 out of 5 stars
Perfect for a full house
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works really good. Much better than my Dyson. The cord is better for a full house.
I would recommend this to a friend Rated 2 out of 5 stars
Not sharks best
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Too heavy. I didn’t like the swivel motion. It had great power. I didn’t mind the price, but overall think it could be a better vacuum.
No, I would not recommend this to a friendRated 1 out of 5 stars
Buy a Bissell instead.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I wasn't impressed by the way the attachments fitted to together. Bought a Bissell instead. Same set up, easier to put together.
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hi Daniel,
Thank you for sharing your feedback with us. We're sorry to hear that the attachments didn’t fit together as expected, and we understand how frustrating that can be during assembly. Please know that we’ll be relaying your comments to our internal team so we can continue improving our products and overall experience. We truly appreciate you taking the time to let us know what didn’t work for you. We hope you’ll consider choosing us again in the future so we can restore your confidence in our brand and provide you with the experience you deserve.
Kind Regards,
Shark Clean
- Pros mentioned:Suction
Rated 1 out of 5 stars
Sad about this purchase.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was purchased to have a lighter weight vacuum. I didn’t use it on carpet until after return date apparently over. I can barely push it. Suction is so great that it wont go across the floor. Ive adjusted as suggested and still can’t.
No, I would not recommend this to a friend Rated 1 out of 5 stars
Suction stopped working after a few uses
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this vacuum May 2024 only because i borrowed one previously and fell in love. (Different model) so i went by the reviews of this specific model and waa sold. Now it is 7 months later and the suction is completely non existant. How is that possible when i read some people had theirs for years with no issues. I wanted shampoo my rugs and now i cant. So inconvenient, was expecting this to work and last since i dont have kids to damage my household items. Hoover do better, please.
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hi there. Thank you for dedicating your time to provide your comments. We are truly sorry to know about the situation with your vacuum. Feel free to contact our team via phone at 1-855-427-5127, and we will gladly investigate this for you. Kind regards, Shark Clean
Rated 2 out of 5 stars
Too heavy!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The last shark I had was wonderful. This shark isnt! It's way too heavy to push
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hi Ligo,
Thank you for your feedback on the Shark Navigator Lift-Away Deluxe Upright Vacuum. We’re glad to hear your previous Shark served you well, but we’re sorry this model hasn’t met your expectations in terms of maneuverability.
We understand that ease of use is essential, especially when using a vacuum regularly. Your comments are truly appreciated and will be passed along to our product team as we continue to improve our designs.
If you’d like assistance exploring a lighter alternative or have any questions about optimizing your current model, our team would be happy to help. Please feel free to call us at 1-855-427-5127.
Kind regards,
Shark Clean
- Pros mentioned:Ease of use
Rated 5 out of 5 stars
Perfect for dog hair
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This thing is the absolute best at picking up dog hair. It gets it all. And it’s super easy to use. Get this.
I would recommend this to a friend - Pros mentioned:Suction
Rated 5 out of 5 stars
Powerful
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.What a great choice! I have used many of vaccumms over the years and this is the best for the money by far!
I would recommend this to a friend Rated 2 out of 5 stars
mrs
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is very hard to use on carpeting- adjusted the ring on top- did not help much- would never recommend it
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello,
Thank you for taking the time to leave a review.
We're so sorry to hear that you’re having trouble with your vacuum cleaner. Please reach out to our team by phone at 1-855-427-5127, so we can look into this further for you.
Kind regards,
Shark Clean
Rated 2 out of 5 stars
Not Happy with the Suction and Function
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have an older Shark vacuum from a few years ago and this one was no comparison. It made a funny noise when you pulled it back on the carpet and the suction didn't work properly. I had it about 2 weeks and returned it. Didn't like the canister flimsy snaps that had to come off each time you emptied the canister. Too easy to break. I think the beater bar also was flimsy and didn't pick up enough dog hair even on the hard wood floors that Shark raves that their vacuums work well on hard wood. Returned.
No, I would not recommend this to a friend









