Customer Ratings & Reviews
- Model:
- NV360
- |
- SKU:
- 7775211
Customer reviews
Rating 4.6 out of 5 stars with 8090 reviews
(8,090 customer reviews)Rating by feature
- Cleaning Quality4.7
Rating 4.7 out of 5 stars
- Maneuverability4.5
Rating 4.5 out of 5 stars
- Ease of Assembly4.8
Rating 4.8 out of 5 stars
Customers are saying
Customers consistently note the product's excellent suction power, ease of use, and lightweight design as major advantages. They frequently praise its great overall performance, effectiveness on carpets, powerful operation, and useful attachments, often highlighting its good value and low noise level. However, some customers have expressed minor concerns regarding the cord length and the product's overall size.
This summary was generated by AI based on customer reviews.
Rated 3 out of 5 stars
Not worth the money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We read the reviews, heard testimonies from family and friends and even after the first one quit working in 41 days, we bought a second one. It's decent. I still put in more effort than the vacuum does. I'm disappointed.
No, I would not recommend this to a friendRated 3 out of 5 stars
Not great
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A good vacuum, but if you need to use the hose then do not buy this. The whole machine falls over everytime you use the hose. Find a lift away model instead.
No, I would not recommend this to a friendRated 3 out of 5 stars
Eh
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its an okay vacuum. It doesn't have all that much suction and the waste bin is a little tricky. All together a little pricey for the product.
No, I would not recommend this to a friendRated 3 out of 5 stars
its an okay vacuum
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.the shark is a okay vacuum, doesn't do real good on indoor/outdoor carpet. It seems to scatter gravel rather than pick it up.
No, I would not recommend this to a friendRated 1 out of 5 stars
Disappointing
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible. It does not vacuum on area rugs even after releasing suction. This was not communicated in the description when purchasing this product. Very disappointed.
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hi Joy,
Thank you for your feedback. We’re disappointed to hear about your experience with your NV360 Shark Navigator Lift-Away Deluxe Upright Vacuum, especially regarding its performance on area rugs. We will absolutely share your comments with the relevant teams for consideration on future products, and we hope you’ll give our products another try in the future. If you have any questions or need assistance, please call our Shark Support Team at 1-855-427-5127, available Mon–Fri 9 a.m.–9 p.m. ET | Sat 9 a.m.–6 p.m. ET.
Best Regards,
Shark Clean
- Pros mentioned:Weight
Rated 5 out of 5 stars
Sleek machine and light weight.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Really love the Shark vacuums. Dependable, sleek and light weight. Love the bagless system.
I would recommend this to a friend - Pros mentioned:Suction
Rated 2 out of 5 stars
Needs improvement
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good suction. Too complicated to vacum with the wand
No, I would not recommend this to a friend Rated 5 out of 5 stars
Great vaccum....
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Shark is the best vaccum out there cant compare to any other especially for the price...
I would recommend this to a friendRated 3 out of 5 stars
Decent vacuum
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This vac had great reviews so went with it. I really like the amount it's able to swivel and it totally has a good reach without the extra arm. Not a huge fan of the lift away as it's cumbersome.
I would recommend this to a friendRated 3 out of 5 stars
Good suction
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like the lift away feature for the stairs, but I'm disappointed in the stair tool. It's the same as all of the others that I have had and none of them have worked.
I would recommend this to a friend- Pros mentioned:Suction
Rated 2 out of 5 stars
difficult to maneuver
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This vacuum has good suction but isn't easy to maneuver for under the bed use. I am constantly reconfiguring it to work in tight places
No, I would not recommend this to a friend Rated 4 out of 5 stars
Got a shark do do do do do do do do
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This vacuum is awesome for the price, and it's fallen in price since. If you need a good sub $200 vacuum give this one a shot.
I would recommend this to a friend- Pros mentioned:Overall performance
Rated 5 out of 5 stars
Love this!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.What a great vacuum!! Shark makes such a great product and the warranty can’t be beat
I would recommend this to a friend Rated 1 out of 5 stars
Not the best choice.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does not pick up good. Hard to push on carpet. Slings trash instead of picking it up.
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello TimothyD. Thank you for sharing your feedback. We’re sorry to hear you’re experiencing issues with pickup performance and maneuverability on carpet. That’s not the experience we want for our customers. If you’d like, our support team can provide troubleshooting tips or recommend a model that better suits your needs. Feel free to reach out to us at 1-855-427-5127 (Monday to Friday: 9 AM to 9 PM ET and Saturday: 9 AM to 6 PM ET). Kind regards, Shark Clean.
Rated 3 out of 5 stars
Clogged up really quick
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I clean houses and I've been trying to get the shark professional it's white with red. But y'all stoped carrying it. This one clogged up quick
No, I would not recommend this to a friendRated 3 out of 5 stars
Vacuum
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good little vacuum for the price the only thing I don't like about it is the collection container can be a pain to get all the debris out.
I would recommend this to a friend- Pros mentioned:Suction
Rated 5 out of 5 stars
Great vacuum for apartment
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I would recommend this to anyone looking for vacuum for 3 bedroom it does very well
I would recommend this to a friend Rated 3 out of 5 stars
Just ok vacuum
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought it cause I saw alot of good reviews bout it online. But I was really disappointed with experience. It was quite heavy and suction on carpets was not really good
No, I would not recommend this to a friend- Pros mentioned:Suction
Rated 1 out of 5 stars
Not worth buying
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible purchase!!! Things aren't made to last anymore...takes hours to untangle the rollerbrush & empty bag/clean filter! I would rather go back to the disposable bags. Otherwise, this vacuum does a decent job sucking up.
No, I would not recommend this to a friend Rated 2 out of 5 stars
Too much suction
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does not work for area rugs or carpet runners. You can’t turn down the suction enough and it pulls up the whole rug. Very disappointed.
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello Carrie,
Thank you for taking the time to leave a review.
Based on how the unit is pulling the carpet, it sounds like there’s a chance the Shark Navigator may not be working as it should. Could you please give our team a call at 1-855-427-5127? We’d love to help ensure you’re getting the most from your product.
Kind regards,
Shark Clean