Customer Ratings & Reviews
- Model:
- NV360
- |
- SKU:
- 7775211
Customer reviews
Rating 4.6 out of 5 stars with 8090 reviews
(8,090 customer reviews)Rating by feature
- Cleaning Quality4.7
Rating 4.7 out of 5 stars
- Maneuverability4.5
Rating 4.5 out of 5 stars
- Ease of Assembly4.8
Rating 4.8 out of 5 stars
Customers are saying
Customers consistently note the product's excellent suction power, ease of use, and lightweight design as major advantages. They frequently praise its great overall performance, effectiveness on carpets, powerful operation, and useful attachments, often highlighting its good value and low noise level. However, some customers have expressed minor concerns regarding the cord length and the product's overall size.
This summary was generated by AI based on customer reviews.
Rated 3 out of 5 stars
Vaccuum
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Decent vacuum,works ok not as powerful as they made it out to be. Kinda overpriced in my opinion but it’s ok nothing special tho
No, I would not recommend this to a friend- Pros mentioned:Carpet cleaning
Rated 5 out of 5 stars
Value
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Replaced Dyson with brand and wish I had done it sooner
I would recommend this to a friend Rated 1 out of 5 stars
Terrible
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Too much suction on carpet.It pulled strands right out of carpet. I had to go around and cut them out. There are no settings to change it from hardwood to carpet, just a suction adjuster that does not work well. It also did not pick up everything on the hardwood floor. Too heavy to push on the carpet when the suction control is set to carpet. I bought this at Best Buy for my new home and it only had a 14 day return. By the time I first used it, it was too late to return it. I am out $180 and stuck with a vacuum I can't use. I wish Best Buy would take this vacuum back. I used it twice and will not be able to use it again with any success.
No, I would not recommend this to a friendRated 2 out of 5 stars
Way too hard to push on carpeting and rugs
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is my second Shark vacuum, and, although it is similar in design to my first (NV351) it is much harder to push on carpeting and rugs. I've had several Shark / Ninja products and admire their value, but this is just too hard to push. If you're looking for a work out from your vacuum and have carpet, this model is the one for you. Wish I could have returned the item, but the Best Buy return policy is only 15 days.
No, I would not recommend this to a friend- Pros mentioned:Ease of use
Rated 5 out of 5 stars
Good vacuum
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to put together works well for the price I paid
I would recommend this to a friend Rated 3 out of 5 stars
Shark Review
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall pretty descent vacuum cleaner however, I wouldn’t purchase this particular model again.
No, I would not recommend this to a friendRated 3 out of 5 stars
I like it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I’m glad I didn’t pay full price, seems to lag on the suction. I am rather hard on vacuums however. Definetley a good vacuum.
I would recommend this to a friendRated 3 out of 5 stars
Stuck
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The suction on the area rug makes the vacuum stuck. You have to turn it off and back on to move it. Other than that, it works fine.
No, I would not recommend this to a friendRated 3 out of 5 stars
Very heavy for vacuuming stairs
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's too heavy I have a 3 story with stairs and vacuuming wore me out
I would recommend this to a friend- Pros mentioned:Ease of use
Rated 4 out of 5 stars
Easy to use
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is a great vacuum for all the places around the house, easy to move around!
I would recommend this to a friend Rated 1 out of 5 stars
Maybe good maybe bad?
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not sure if it’s defective or not. Seems it doesn’t want to change the suction from hard floors to pile carpet and I’m still trying to figure out why. Have had a lot going on with our move so I haven’t been able to spend a lot of time on it.
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello Reneem,
Thank you for taking the time to leave a review.
We're so sorry to hear about this concern you have with your Shark Navigator. We will absolutely share your feedback with the relevant teams for consideration on future products. If you need any help with your product, please don't hesitate to reach out to our team by phone at 1-855-427-5127.
Kind regards,
Shark Clean
Rated 2 out of 5 stars
Doesn’t handle plush carpet very well
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The roller brush height cannot be adjusted for high pile carpet so it grabs the pile and makes it very difficult to roll the vacuum across the carpet. Disappointed because the description indicates it handles high pile carpet. I’m sure it’s a fine vacuum, but not for high pile carpet.
I would recommend this to a friendBrand response from SharkNinja Product Expert
Posted .We are sorry to hear of your experience while using your Shark on high pile carpets. We would like to look into this further for you. Please share your contact information, a brief description of the issue, with us via helpfulshark@sharkninja.com.
Rated 1 out of 5 stars
Awful product
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Suction feature is sketchy at best, flex connection hoses easily become loose, locks on extension hose do not easily disengage and back wheel routinely leaves marks on floors. Cheap product I wished I’d never wasted money on.
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello,
Thank you for taking the time to leave a review.
We're so sorry to hear that you aren't happy with your NV360. We will absolutely share your feedback about the hose lock and overall performance with the relevant teams for consideration on future products. If you need any help with your product, please don't hesitate to reach out to our team by phone at 1-855-427-5127.
Kind regards,
Shark Clean
Rated 3 out of 5 stars
Very hard to push but does good job
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very hard to push I had the other shark model first and it was awesome this one not as good would recommend the next step up from this's
I would recommend this to a friendRated 3 out of 5 stars
Vacuum
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Just out find it doesn’t alwAys work great sometimes have real good suction then other times none I don’t get it
No, I would not recommend this to a friendRated 2 out of 5 stars
It was great, while it worked.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this vacuum cleaner a few weeks ago. It worked wonderfully, the first three times I used it. I wanted to vacuum yesterday, and the spinning brush didn't work and there was no suction. I rinsed and dried the filter, and checked for obstructions. No luck. My son-in-law will be checking it tonight; if he can't find the issue, I am returning it. I had high hopes for this machine, but ended up disappointed.
No, I would not recommend this to a friendRated 2 out of 5 stars
Eh
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just not happy with this. Suction decrease quickly, the top handle ended up loose. This thing is just a mess. Luckily I put the protection plan on it which Best Buy makes it soooo easy to cash in. I literally walked into the store with my vacuum (no box, no receipt, nothing) and they hand me a gift card for what I paid for the vacuum.
No, I would not recommend this to a friendRated 3 out of 5 stars
Not Streamlined
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cleans well, but is cumbersome to manipulate due to large pod and heaviness.
No, I would not recommend this to a friendRated 3 out of 5 stars
Ok
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works descent. Losing power after a year of light use
No, I would not recommend this to a friendRated 1 out of 5 stars
Not a good buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It is heavy, the cleaning quality is horrible, and hard to navigate,
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hi Matthew,
Thank you for sharing your feedback. We understand how important ease of use and cleaning performance are, and we’re sorry to hear this model felt heavy, hard to navigate, and didn’t deliver the cleaning quality you expected. Your input is very valuable and helps us improve future designs. We will absolutely share your feedback with the relevant teams for consideration on future products.
Kind regards,
Shark Clean