Customer Ratings & Reviews
- Model:
- NV360
- |
- SKU:
- 7775211
Customer reviews
Rating 4.6 out of 5 stars with 8090 reviews
(8,090 customer reviews)Rating by feature
- Cleaning Quality4.7
Rating 4.7 out of 5 stars
- Maneuverability4.5
Rating 4.5 out of 5 stars
- Ease of Assembly4.8
Rating 4.8 out of 5 stars
Customers are saying
Customers consistently note the product's excellent suction power, ease of use, and lightweight design as major advantages. They frequently praise its great overall performance, effectiveness on carpets, powerful operation, and useful attachments, often highlighting its good value and low noise level. However, some customers have expressed minor concerns regarding the cord length and the product's overall size.
This summary was generated by AI based on customer reviews.
Rated 5 out of 5 stars
Better than Dyson!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I must say Dyson is a great unit. However, it is TOO EXPENSIVE. The new Shark model has the front swivel capability which is very much like the Dyson and can get under tables and chairs. This is my 3rd one and no problems.
I would recommend this to a friendRated 1 out of 5 stars
I just used it for almost 4 months.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought the shark vacuum last black friday for some reason today when I used it suddenly shot down and it didn't work anymore grrr. I didn't even touch anything I just turn and it works for 3 mins and suddenly it shot down grrr.
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello Charyl,
Thank you for taking the time to leave this review.
We're so sorry to hear that your Shark Navigator stopped working. While we will absolutely share your feedback with the relevant teams for consideration on future products, we would like to make sure your product is working as it should. Please don't hesitate to reach out to our team by phone at 1-855-427-5127.
Kind regards,
Shark Clean
Rated 3 out of 5 stars
Suction to much for this carpet.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This vacuum has it all. But one this self drive...
No, I would not recommend this to a friendRated 3 out of 5 stars
Great and powerful
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.not as efficient as I thought it should have been. Less suction that I expected
No, I would not recommend this to a friendRated 3 out of 5 stars
Nice vacuum
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice but height adjustment is needed. ........ ....
I would recommend this to a friendRated 1 out of 5 stars
Very disappointed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not a fan AT ALL. I bought this instead of the dyson that I previously had because of the price tag. The price definitely reflects the performance and ease of use. It doesn't suck anywhere near how well my dyson did and it is so awkward and hard to turn. Using it makes my back hurt. I will be returning and buying another dyson instead
No, I would not recommend this to a friendRated 1 out of 5 stars
HEAVY VACUUM
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Too heavy to move…NOT PRACTICAL for a woman. It’s not for mature women, more of a muscle workout if you need to build your arms or back!
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello Sharon,
Thank you for sharing your review with us.
We are truly sorry to hear that the weight and design of your Navigator vacuum have made it challenging for you to use comfortably. We understand how crucial ease of use is, and we will certainly pass your feedback along to our development team for future enhancements. If there's anything we can do to enhance your experience, please feel free to contact us at 1-855-427-5127, and we will gladly assist you.
Kind regards,
Shark Clean
Rated 1 out of 5 stars
Poor Suction & Heavy
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I must have got a dud since it is a big heavy device that has poor suction. I have a Roomba so my tile floors are fairly clean but I tracked in some dirt from gardening. This monster could barely clean up the dirt & it totally failed to clean a rug by the door. The hand suction did not work. I have an old Dirt Devil that can out perform this big heavy device. It is suppose to weigh around 15 pounds but it seems heavier. I pretty much hate it.
No, I would not recommend this to a friendRated 3 out of 5 stars
Too strong for carpets even with relief feature
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent vacuum, but difficult to maneuver on carpeting. I wish it were lighter.
I would recommend this to a friendRated 1 out of 5 stars
Not worth the money
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a terrible vacuum. It lasted 2 months working well then it started shutting off when I turned it on to vacuum. It was a waste of money and I was forced to go out and buy a Hoover vacuum that’s way cheaper and is still working with no problems.
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello, Thank you for taking the time to leave a review. We're so sorry to hear that you were having trouble with your Navigator. If you still need help with this, please reach out to our team by phone at 1-855-427-5127, we'd be happy to look into this for you. Kind regards, Shark Clean
Rated 3 out of 5 stars
average
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.doesn't clean the carpet properly like the 1st time
No, I would not recommend this to a friendRated 2 out of 5 stars
shark navigator
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.While similar to my original shark, this one is VERY noisy. I would not recommend buying it, even though it woks well.
No, I would not recommend this to a friendRated 3 out of 5 stars
Eh
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Didn't vacuum under bed. The cannister didn't lift off
No, I would not recommend this to a friendRated 3 out of 5 stars
OK vac
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It's a ok vac for the price. I was just looking for something small.
I would recommend this to a friendRated 3 out of 5 stars
it is alright
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.service at best buy was great not to happy with how the vacuum lifts off
No, I would not recommend this to a friendRated 2 out of 5 stars
Shark
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Too heavy not happy with this product like I haven with other shark products
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello,
Thank you for taking the time to leave a review.
We're so sorry to hear that you aren't happy with your vacuum. We will absolutely share your feedback with the relevant teams for consideration on future products. If you need any help with your product, please don't hesitate to reach out to our team by phone at 1-855-427-5127.
Kind regards,
Shark Clean
- Pros mentioned:Suction
Rated 1 out of 5 stars
It's ok if it works
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It stopped any suction after 2 uses. When it actually DID suck stuff up it was good.
No, I would not recommend this to a friend Rated 2 out of 5 stars
Shark
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this vac because of the reviews and special. Turned put to be a upset because the vacume would fill up so quickly in about two rugs. Also the suction wasn't even good enough to pick up pine needles from the Xmas tree. That's ridiculous so I returned the item.
No, I would not recommend this to a friendRated 3 out of 5 stars
Really has powerful suction
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Needs to have ability to raise the desk slightly for deep carpet.
I would recommend this to a friendRated 1 out of 5 stars
Did not like it
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not as expected ..bulky and heavy and hard to use on the stairs ..I want to exchange it with something more lightweight
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hi Evan,
Thank you for taking the time to share your experience with the Shark Navigator Lift-Away Deluxe Upright Vacuum. We’re sorry to hear that the vacuum felt too bulky and difficult to use on stairs. We understand how important maneuverability and weight can be, especially for tasks like stair cleaning.
If you're looking for a more lightweight model, we’d be happy to help you find one that better suits your needs. Please feel free to contact our Customer Support team at 1-855-427-5127, and we can assist with recommendations and any additional guidance you may need.
Kind regards,
Shark Clean