Customer Ratings & Reviews
- Model:
- NV360
- |
- SKU:
- 7775211
Customer reviews
Rating 4.6 out of 5 stars with 8090 reviews
(8,090 customer reviews)Rating by feature
- Cleaning Quality4.7
Rating 4.7 out of 5 stars
- Maneuverability4.5
Rating 4.5 out of 5 stars
- Ease of Assembly4.8
Rating 4.8 out of 5 stars
Customers are saying
Customers consistently note the product's excellent suction power, ease of use, and lightweight design as major advantages. They frequently praise its great overall performance, effectiveness on carpets, powerful operation, and useful attachments, often highlighting its good value and low noise level. However, some customers have expressed minor concerns regarding the cord length and the product's overall size.
This summary was generated by AI based on customer reviews.
Rated 2 out of 5 stars
Switch broke
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great vacuum-my second one to purchase, however had t less than a year and he switch to power on will not work for the brushes...unless hold it down aggressively.
I would recommend this to a friendRated 2 out of 5 stars
Powerful. Hard to maneuver.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The vacuum worked great, however it was too powerful for my carpet. It also was hard to maneuver. I had it return it.
No, I would not recommend this to a friendRated 2 out of 5 stars
Way to clunky
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this thinking that it was going to be lightweight, I was completely wrong. It is really bulky and not easy to move around. I will be returning to the store.
No, I would not recommend this to a friendRated 1 out of 5 stars
Not a good vacuum
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Despite high reviews for this vacuum, it did not last very long. When used for the first time on a large carpet floor, it struggled with suction. It was soon returned.
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .We would like to thank you for sharing your review. We are sorry to hear that the vacuum you purchased did not working as expected. We are always looking for ways to improve our products. If you have any other questions or concerns, our product specialists are available at 1-877-581-7375 Mon.-Fri. 10 a.m.- 7 p.m. ET, Sat. 9 a.m.-6 p.m. ET
- Pros mentioned:Suction
Rated 1 out of 5 stars
Very happy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This vacuum does everything as advertised. It's the first time I've bought something other than a Hoover and I have no regrets.
I would recommend this to a friend Rated 2 out of 5 stars
Gave away after using twice.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Hard to push, hard to maneuver. Did not like. Made vacuuming more of a chore. Gave away after I used it twice. Would have taken back, but had already destroyed box.
No, I would not recommend this to a friendRated 1 out of 5 stars
Very bad choice
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My friend reocommended me this vacuum cleaner. I have been using it for 5 months. After 3 months it stopped working for hours and then the suction power was very weak. Fortunately I have a Geek squad guarantee I returned it today. I have bought a Dyson instead I hope this time it will last for years.
No, I would not recommend this to a friendRated 2 out of 5 stars
Not worth it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Poor It vacuumed carpet but low carpet only Does not do high pile I’m sad that I can’t return it
No, I would not recommend this to a friend- Cons mentioned:Cord length
Rated 1 out of 5 stars
Lots of suction for the price
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I should have gotten a vacuum with a retractable cord. This is not good for stairs.
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello,
We would like to thank you for your review regarding the Shark Navigator® Lift-Away® Bagless Upright Vacuum. We are always looking for ways to improve our products. When is comes to vacuuming stairs, we would like to inform you that this vacuum allows you to disconnect the main body of the vacuum from the floor nozzle to easily carry it up and down stairs. When vacuuming the stairs, we recommend connecting the pet power brush to the handle.
Should you have any other questions regard your Shark®, our product specialists are available at 877-581-7375, Mon.-Fri. 9am - 9pm ET | Sat. 9am - 6pm ET.
The Customer Support Team
- Cons mentioned:Cord length
Rated 1 out of 5 stars
did not like I returned it
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.it was had a short cord and I had to move the plug several times in one room
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .We would like to thank you for sharing your review. We are sorry to hear that you found the cord too short on the vacuum you purchased. We are always looking for ways to improve our products. If you have any other questions or concerns, our product specialists are available at 1-877-581-7375 Mon.-Fri. 10 a.m.- 7 p.m. ET, Sat. 9 a.m.-6 p.m. ET
Rated 4 out of 5 stars
good product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.i like for the most part sometime it does not have suction not sure why i have to play with it for a white to get it to work
I would recommend this to a friendRated 1 out of 5 stars
Was disappointed
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Hair and dirt got caught in roll and wouldn’t go up into the machine . I returned
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello Diane,
Thank you for taking the time to leave a review.
We're so sorry to hear that you weren't happy with your Shark Navigator's performance as dirt and hair got caught in the roller and you opted for returning it. We will absolutely share your feedback with the relevant teams for consideration on future products. We hope you’ll give our products another try in the future.
Kind regards,
Shark Clean
- Cons mentioned:Size
Rated 1 out of 5 stars
Vacuum
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Too small for the price I paid. Have to go over same spot twice!
No, I would not recommend this to a friend Rated 4 out of 5 stars
Does the job.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its a bit smaller that I thought from the pictures.
I would recommend this to a friendRated 1 out of 5 stars
Listed attachments not included
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Item does not come with the 5 listed attachments as per the description. Only comes with two, 1 short crevice and the curtain attachment. Returned to the store since we were looking for the spin brush attachment specifically for the stairs. Please update the item description online for it is not correct as per your sales department.
No, I would not recommend this to a friendRated 2 out of 5 stars
It’s okay
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this vacuum a little over a month ago and it’s making little noises as if it’ll present problem in the near future.
No, I would not recommend this to a friendRated 4 out of 5 stars
Wife loves it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this shark vacuum cleaner for my wife she loves it I have not heard any complaints it replaced the Hoover
I would recommend this to a friendRated 1 out of 5 stars
Quickly broke
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We used this vacuum less than 10 time when the roller brush stopped rotating. Seems to be a problem with the motor. We had a hand held shark vacuum with a similar problem.
No, I would not recommend this to a friendRated 1 out of 5 stars
Vaccuum
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn’t work on carpet!! Maybe would work on hard slick floors.
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello,
Thank you for taking the time to leave a review.
We're so sorry to hear that your NV360 does not work on carpet. Please reach out to our team by phone at 1-855-427-5127, we'd be happy to look into this for you.
Kind regards,
Shark Clean
Rated 1 out of 5 stars
Shark Vacuum
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's tough to push on the carpet. The roller squeals loudly. This vacuum doesn't have much suction at all.
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello,
Thank you for taking the time to leave a review.
We're so sorry to hear that you’re having trouble with your Shark - Navigator Lift-Away Deluxe Upright Vacuum. Please reach out to our team by phone at 1-855-427-5127, we'd be happy to look into this for you.
Kind regards,
Shark Clean