Customer Ratings & Reviews
- Model:
- RV2820ZE
- |
- SKU:
- 6599392
Customer reviews
Rating 4.2 out of 5 stars with 357 reviews
(357 customer reviews)Rating by feature
- Value4.0
Rating 4.0 out of 5 stars
- Quality4.1
Rating 4.1 out of 5 stars
- Ease of Use4.2
Rating 4.2 out of 5 stars
Customers are saying
Customers recognize the Robot Vacuum & Mop for its impressive cleaning performance, mapping capabilities, and relatively low noise level. Many appreciate the convenience of its self-emptying and self-refilling features, along with its ease of use and satisfactory battery life. However, some customers have noted minor issues with navigation and limitations with the app, while others feel the size may be a concern. A few users also expressed concerns about the suction power.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Cleaning performance
Rated 5 out of 5 stars
Amazing
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love it , it helped me alot , easy to use and clean very good. I recommend.
I would recommend this to a friend - Pros mentioned:Noise level
Rated 5 out of 5 stars
Good so far
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had it for about a month, still working great. No problems so far. Quieter than my roomba i had before, seems smarter too.
I would recommend this to a friend Rated 5 out of 5 stars
Love the combo!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great! No more mopping after I vacuum. Loving it!!!!
I would recommend this to a friendRated 5 out of 5 stars
Set and Forget
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very much set and forget. It’s working great!!! Would buy again!
I would recommend this to a friendRated 5 out of 5 stars
Absolutely no touch robovacuum
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing vacuum! Its been a year cleaning my floor almost everyday and still in good condition. App including mapping may need some work as the mapping sometimes confuses fhe robot
I would recommend this to a friend- Pros mentioned:Cleaning performance
Rated 5 out of 5 stars
Best cleaning robot in the market
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Huge improvement from previous generations. We love it. Does a great job mopping and cleaning
I would recommend this to a friend - Pros mentioned:Noise level
Rated 5 out of 5 stars
Excellent Performance & Super Quiet
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Quiet & performs amazing. Extremely impressed with my Shark.
I would recommend this to a friend Rated 5 out of 5 stars
Great little robot vacuum/mop
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have owned this robot vacuum/mop now for about 1 month and very impress with its cleaning abilities. For years I had owned IRobots but this one far exceeds any of the IRobots that I have owned.I like the fact it vacuums the carpets first prior to installing the mop pad so that all my pets hairs don’t get stuck on the pad. The only complaint I have so far is the dirty water tank needs to be empty often mostly due to the smell from the dirty water.
I would recommend this to a friendRated 3 out of 5 stars
Shark Robot vac & mop
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.NOt sure if I have it set up correctly. Was able to map, but some times it doesn't complete the job. haven't been able to connect to wi fi. the app is confusing. Haven't been able to map different floors. doesn't always pick up pet hair completely. I think for the money spent, I might've considered another model
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello John,
Thank you for sharing your experience with our product. We understand how frustrating it can be when setup doesn’t go as smoothly as expected. This isn’t the experience we want for our customers, and it’s not the standard we strive for. For optimal performance, especially with mapping and app connectivity, the robot works best when connected to a 2.4GHz Wi-Fi network. This frequency provides better range and compatibility with smart home devices. If you're having trouble connecting or navigating the app, we’d love to walk you through the process. Please don’t hesitate to give us a call at 1-888-228-5531. We're available from Monday to Friday, 9 a.m. – 9 p.m. ET, and Saturday, 9 a.m. – 6 p.m. ET. One of our product specialists will be happy to assist you. We’d appreciate the opportunity to help resolve these issues and work toward regaining your confidence in our brand.
Kind regards,
Shark Clean
Rated 4 out of 5 stars
Good peoduct
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just the app is not good. Eveything was ok. I can’t complain.
I would recommend this to a friendRated 3 out of 5 stars
I wanted this work!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Normally I’d recommend Shark Products but this 2-in-1 was frustrating. The tech is fine and the vacuum works wonderfully but the robot would not mop. I’d set it to mop mode, it would come off the base and error. I could send it back to the base and have it vacuum and it would just fine. Go back to mop mode I’d get the error again. I ended up taking it back to the store. Too bad! The features this had were wonderful.
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello,
Thank you for taking the time to share your experience.
We truly regret learning about the issues you experienced with your robot vacuum displaying an error code during mopping. This is not the standard of performance and satisfaction we strive for, and we understand how this could have been a letdown, eventually prompting you to take it back to the store. Please be assured that we will relay this unfortunate experience to our development team for a thorough assessment, to correct any potential issues, and to ensure that such problems do not happen again. We hope to have the opportunity to serve you better in the future.
Kind regards,
Shark Clean
- Pros mentioned:Ease of use
Rated 5 out of 5 stars
Should’ve bought it sooner!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love that I can set it and forget it! The shark is awesome.i don’t know what i was waiting for. I should’ve purchased this sooner.
I would recommend this to a friend - Pros mentioned:Cleaning performance
Rated 5 out of 5 stars
Where have you been?
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love my new robo vacuum! My floors are staying so clean. Where has this been my whole life?
I would recommend this to a friend - Pros mentioned:Cleaning performance
Rated 5 out of 5 stars
Robot
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I don’t have to do much mopping or sweeping my floor. This machine is amazing.
I would recommend this to a friend - Pros mentioned:Cleaning performance
Rated 5 out of 5 stars
a great helper
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had a baby and 3 furry friends. With my Shark Robot my home is always clean. Is an excellent investment and the result is great.
I would recommend this to a friend Rated 3 out of 5 stars
Never mapped. Returned it
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Never fully mapped my house correctly or even completely. Ran multiple times no change. Gave up and returned it. Absolutely a waist. Unfortunately.
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello Alexandra,
Thank you for taking the time to share your experience with us. We understand how frustrating it must’ve been when your robot never fully mapped your home correctly, even after multiple runs. This definitely isn’t the performance or standard we want our customers to experience, and we understand how these issues ultimately led to a return. For future reference, our team is always here to help troubleshoot mapping or performance concerns before it reaches that point. You can reach out to us at 1‑888‑228‑5531, where one of our specialists will be more than happy to assist you. We’re available Monday–Friday: 9 a.m.–9 p.m. ET and Saturday: 9 a.m.–6 p.m. ET.
Kind regards,
Shark Clean
- Pros mentioned:Cleaning performance
Rated 5 out of 5 stars
Amazing vacuum/mop!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love it! My floors are perfectly clean with little to no maintenance!
I would recommend this to a friend - Pros mentioned:Cleaning performance
Rated 5 out of 5 stars
Excellent product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent purchase. Easy to use and set up. Does a great job cleaning up
I would recommend this to a friend - Pros mentioned:Cleaning performance
Rated 5 out of 5 stars
Shark Robo
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product. It does the job well as described. I recommend it to everyone.
I would recommend this to a friend Rated 5 out of 5 stars
Best Vacuum/Mop Combo!!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have had many robotic vacuums in the past and this takes first place by a long shot. It is very easy to maintain, does a great job vacuuming and mopping, and only needs attention about every two weeks. Set up was easy!
I would recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello there,
Thank you for the glowing review! We're so glad to hear your robot vacuum is exceeding expectations with powerful cleaning and easy maintenance. It’s great to know setup was a breeze and you're loving the convenience! We do hope to have your continued support in the future.
Kind regards,
Shark Clean