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Shark - Robot Vacuum & Mop PowerDetect NeverTouch Pro, Combo, Self-Emptying & Self-Refilling with Self-Clean Pad Wash & Dry - Black

Model: RV2820ZE
SKU: 6599392
Sold byBest Buy

Customers are saying

Customers recognize the Robot Vacuum & Mop for its impressive cleaning performance, mapping capabilities, and relatively low noise level. Many appreciate the convenience of its self-emptying and self-refilling features, along with its ease of use and satisfactory battery life. However, some customers have noted minor issues with navigation and limitations with the app, while others feel the size may be a concern. A few users also expressed concerns about the suction power.

Generated by AI based on customer reviews.
Features
  • Up To A Month Of Hands-Free Cleaning And Maintenance

    The robot automatically empties debris into the 60-day-capacity bin, automatically refills its own water tank for up to 30 days, and washes and dries the mopping pad after every clean.

  • 5 Intelligent Powerdetect Cleaning Technologies

    Five powerful cleaning technologies help to target hidden debris, stuck-on stains, edges and to optimize cleaning for every floor type, handling the toughest cleaning challenges.

  • Up To 2x Better Cleaning Coverage*

    With neverstuck Technology, the robot lifts itself over obstacles and across thresholds. When mopping, it keeps the pad above carpets to prevent wet messes and deliver whole-home coverage. (*vs. Shark ION).

  • Cleans Hidden Dirt And Stuck-On Stains

    DirtDetect identifies areas with more debris then boosts vacuuming performance. Use StainDetect to target areas with more stains and the robot will boost mopping performance by taking multiple cleaning passes.

  • Advanced Edge Cleaning

    No cleaning details missed—when vacuuming, EdgeDetect blasts air to push debris from edges into the robot’s cleaning path. While mopping, it extends the pad up to an inch to for edge-to-edge mop cleaning.

  • Perfect For Homes With Pets

    The NeverTouch Pro Base captures and traps 99.97% of pet allergens* and dust, and Odor Neutralizer Technology traps odors for a fresher smelling home. (*down to .3 microns, allergens refers to non-living matter)

  • Prevents Bacteria And Mold Buildup

    The antimicrobial mopping pads are designed to prevent bacteria and mold growth, so the pad is ready for every clean.

  • Cutting-Edge Navigation Technology

    The advanced 3D sensor and 360° LiDAR work together so the robot can detect and avoid obstacles and furniture, adapting to everyday changes while diligently cleaning your home.

  • Set Schedules, Clean On Demand, Target Clean

    Let the robot do the cleaning, and tell it exactly how you want the job done. Target specific spots for extra cleaning, set up no-go zones, create a map of your home, schedule cleanings, and more.

  • What's Included

    PowerDetect Robot, NeverTouch Pro Base, 1 Odor Neutralizer Technology Cartridge, 3 Antimicrobial Mopping Pads, 2 Side Brushes, 12 oz. bottle of Shark Multi-Surface Cleaner.

See all features
Specifications
  • Pet
    Yes
    Cleaning Path Width
    5.69 inches
    Vacuum Type
    Robotic, Wet/dry
    Bin Capacity
    0.08 gallons
    Product Weight
    25 pounds
    Bagless
    Yes
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Reviews

Customers are sayingCustomers recognize the Robot Vacuum & Mop for its impressive cleaning performance, mapping capabilities, and relatively low noise level. Many appreciate the convenience of its self-emptying and self-refilling features, along with its ease of use and satisfactory battery life. However, some customers have noted minor issues with navigation and limitations with the app, while others feel the size may be a concern. A few users also expressed concerns about the suction power.
This summary was generated by AI based on customer reviews.
  • Cleaning Performance (123)
  • Mop (22)
  • Noise Level (20)
  • Mapping (19)
  • Ease of use (15)
  • Navigation (22)
  • App (10)
  • Size (6)
  • Suction Power (6)

Customer Images

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.

  • Rated 5 out of 5 stars

    My floors have never looked bette!

    [Employee of bestbuy] I’ve had this Shark vacuum for a bit now, and honestly it’s been such a win for my 1200 sq ft apartment. My robot’s name is Bubbles, and Bubbles does not play around when it comes to cleaning! The vacuuming is great, it picks up my long hair with no trouble. You don’t have to babysit the robot either. The thing I was most worried about was the mopping feature getting my rugs wet, but it’s actually amazing at avoiding them. I don’t have to move anything or set up a million “no-go” zones. It just knows what to mop and what not to. The NeverTouch base is great too because I literally don’t have to deal with the mop pads. It cleans itself, dumps itself, recharges, and goes right back out like it pays rent. For the size of my apartment, the coverage and suction are perfect, and it never feels like it’s missing spots. Overall, Bubbles is officially part of the household at this point. If you want something low-maintenance, smart, and actually good at not soaking your rugs, this thing is worth it. I just recommend grabbing one of these while they’re on sale. Make sure you check differences between models, as some of them don’t clean the mop pads for you!

    Posted by ScarlettG

  • Rated 5 out of 5 stars

    Shark Robot vacuum and mop

    I’m extremely happy with my Shark robot vacuum and mop. It does an amazing job picking up dust, crumbs, and pet hair, and the mopping feature leaves my floors noticeably clean and fresh. It’s very easy to set up, works efficiently, and saves me so much time with daily cleaning. I love how smart and powerful it is for a robot vacuum. Definitely a great investment and highly recommended for busy households!

    Posted by JugurthaK

  • Rated 1 out of 5 stars

    Think many times before buying this

    This is one of the worst robo vacuum and mop I have ever used.. I bought this after watching many youtube videos and thinking it would be great… But it’s not… Its app is having so many flaws and not at all user friendly. It sometimes get stuck to a place and repeatedly clean that spot even though it’s absolutely and drains its battery.. Once recharged, it resumes the same clean spot and gets stuck there and finally ends up leaving the other rooms for cleaning.. Don’t have option to skip.. VacMop option is the worst, it doesn’t even enter to some rooms for cleaning and ends the mission… So many more issues.. I gave it many chances by resetting and remapping and doing factory reset but every time new issues… Once it was not ready to start cleaning as in the app it was showing 10% charge whereas it has been charging forever.. When I reset it, it showed me 100% charge… Overall I am absolutely disappointed and frustrated with this..

    Posted by Chinmoy

  • Rated 3 out of 5 stars

    An Investment Gone Wrong

    While I do like the fact that I can program the vacuum to clean each of my rooms at whatever day or time I like… I DO NOT like what a poor job it does. I am extremely disappointed at the terrible job it does on carpets! The little non-motorized carpet cleaners they use in cheep restaurants could do a better job. And the “Never Stuck” feature … all that means is it stays nearly 5’ away from all boundaries - which is real bad when moping the kitchen. Under your cabinets in your kitchen are never going to be clean. All said and done, this was NOT a good investment.

    Posted by KatrinaB

  • Rated 5 out of 5 stars

    It really Cleans

    I was not expecting this level of cleaning. I purchased the shark to help keep the floor clean and reduce some of the workload after a long workday. With the scheduling function, we are able to vacuum and mop of separate days which is a tremendous help. I especially love the option to be conservative with the mop water usage. With the use of less water, it is still able to clean the flooring efficiently. I would definitely recommend this product because of the many features that make if a great fit for on the go parents!

    Posted by Traveler

From the Manufacturer

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The PowerDetect NeverTouch Pro robot vacuum and mop system is designed to capture more, reach farther, and need you less (vs. Shark Matrix 2-in-1). Its five powerful cleaning technologies help to target hidden debris, stuck-on stains, edges and to optimize cleaning for every floor type, handling the toughest cleaning challenges. Whether vacuuming or mopping, the PowerDetect robot does the dirty work, so you don't have to. It deep-cleans and mops your floors, while the NeverTouch Pro base means you don’t have to worry about cleanup or maintenance for weeks at a time. After every cleaning run, the robot will return to the base to empty debris, refill the water tank, and wash and dry the mopping pad so it’s always ready for its next clean— maintenance-free cleaning for up to a month. With NeverStuck Technology, the robot lifts itself over obstacles and across thresholds to avoid getting stuck. When mopping, it keeps the pad above carpets to prevent wet messes and deliver whole-home coverage. While the robot handles your cleaning chores for you, the bagless base with Anti-Allergen Complete Seal captures and traps 99.97% of dust and allergens (down to .3 microns, allergens refers to non-living matter).

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Pros for Shark - Robot Vacuum & Mop PowerDetect NeverTouch Pro, Combo, Self-Emptying & Self-Refilling with Self-Clean Pad Wash & Dry - Black
Cleaning Performance, Noise Level, Mop, Mapping, Ease of useCleaning Performance, Navigation, Noise Level, Setup Ease, Build QualityCleaning Performance, Navigation, Ease of Use, App UsabilityCleaning Performance, Navigation, Ease of Use, Noise Level, Suction Power
Cons for Shark - Robot Vacuum & Mop PowerDetect NeverTouch Pro, Combo, Self-Emptying & Self-Refilling with Self-Clean Pad Wash & Dry - Black
Size, Navigation, App, Suction PowerMapping Accuracy, App FunctionalityThere were no cons for this productSize, App Usability, Mapping, Object Detection

Specs

Questions & Answers
  • What is the capacity of the dust bin in this Shark robot vacuum?

    The Shark robot vacuum has a bin capacity of 0.08 gallons.

    This question and answer was generated by AI based on customer and product data.
  • Can I control the Shark robot vacuum with an app?

    Yes, this robot vacuum is compatible with a mobile app for convenient control.

    This question and answer was generated by AI based on customer and product data.
  • What type of battery does the Shark robot vacuum use?

    This robot vacuum is powered by a Lithium-ion battery.

    This question and answer was generated by AI based on customer and product data.
  • How does the Shark robot vacuum handle obstacles on the floor?

    The robot vacuum utilizes NeverStuck Technology to lift itself over obstacles and across thresholds to avoid getting stuck.

    This question and answer was generated by AI based on customer and product data.
  • How does the Shark robot vacuum handle pet allergens?

    The NeverTouch Pro Base in this robot vacuum is designed to capture and trap 99.97% of pet allergens and dust, ensuring a cleaner and healthier home environment.

    This question and answer was generated by AI based on customer and product data.
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