Customer Ratings & Reviews

[Employee of bestbuy] I’ve had this Shark vacuum for a bit now, and honestly it’s been such a win for my 1200 sq ft apartment. My robot’s name is Bubbles, and Bubbles does not play around when it comes to cleaning! The vacuuming is great, it picks up my long hair with no trouble. You don’t have to babysit the robot either. The thing I was most worried about was the mopping feature getting my rugs wet, but it’s actually amazing at avoiding them. I don’t have to move anything or set up a million “no-go” zones. It just knows what to mop and what not to. The NeverTouch base is great too because I literally don’t have to deal with the mop pads. It cleans itself, dumps itself, recharges, and goes right back out like it pays rent. For the size of my apartment, the coverage and suction are perfect, and it never feels like it’s missing spots. Overall, Bubbles is officially part of the household at this point. If you want something low-maintenance, smart, and actually good at not soaking your rugs, this thing is worth it. I just recommend grabbing one of these while they’re on sale. Make sure you check differences between models, as some of them don’t clean the mop pads for you!

I’m extremely happy with my Shark robot vacuum and mop. It does an amazing job picking up dust, crumbs, and pet hair, and the mopping feature leaves my floors noticeably clean and fresh. It’s very easy to set up, works efficiently, and saves me so much time with daily cleaning. I love how smart and powerful it is for a robot vacuum. Definitely a great investment and highly recommended for busy households!

This is one of the worst robo vacuum and mop I have ever used.. I bought this after watching many youtube videos and thinking it would be great… But it’s not… Its app is having so many flaws and not at all user friendly. It sometimes get stuck to a place and repeatedly clean that spot even though it’s absolutely and drains its battery.. Once recharged, it resumes the same clean spot and gets stuck there and finally ends up leaving the other rooms for cleaning.. Don’t have option to skip.. VacMop option is the worst, it doesn’t even enter to some rooms for cleaning and ends the mission… So many more issues.. I gave it many chances by resetting and remapping and doing factory reset but every time new issues… Once it was not ready to start cleaning as in the app it was showing 10% charge whereas it has been charging forever.. When I reset it, it showed me 100% charge… Overall I am absolutely disappointed and frustrated with this..

While I do like the fact that I can program the vacuum to clean each of my rooms at whatever day or time I like… I DO NOT like what a poor job it does. I am extremely disappointed at the terrible job it does on carpets! The little non-motorized carpet cleaners they use in cheep restaurants could do a better job. And the “Never Stuck” feature … all that means is it stays nearly 5’ away from all boundaries - which is real bad when moping the kitchen. Under your cabinets in your kitchen are never going to be clean. All said and done, this was NOT a good investment.

I wanted this Robot but at the time I thought the price was too much so I purchased the Eufy, and that one was defective, like really bad...but happily when I returned the Eufy to Bestbuy this one had gone on sale that day and I was able to to an even exchange. Let me tell you, this robot is insanely good, I've had a roomba robot vac for about 3 years and I thought that was the industry standard. This Shark out does it hands down, and the mopping function is far better than I thought it would be. Overall this does an incredible job. I have pets and have a lot of tile flooring in my house and when this robot is done mopping I'd say my floors are about 98% perfect. it may miss one or two little spots of dog drool, but in fairness I have to scrub those areas a few times with a mop myself to get them up. If you purchase this robot with the right expectations it will exceed them everytime. I LOVE it!

I was not expecting this level of cleaning. I purchased the shark to help keep the floor clean and reduce some of the workload after a long workday. With the scheduling function, we are able to vacuum and mop of separate days which is a tremendous help. I especially love the option to be conservative with the mop water usage. With the use of less water, it is still able to clean the flooring efficiently. I would definitely recommend this product because of the many features that make if a great fit for on the go parents!

I’m extremely satisfied with this item. The service and performance have been exceptionally good, and it has worked reliably without any issues. The quality is impressive, and I would definitely recommend it to others. Overall, a great product with excellent service! Recommended for all home owners

Love love love!!!!! We've had this for almost a month now, and I couldn't imagine life without it! From the convenience of not having to vacuum and mop everyday, not having to dump out the rubbish or wash the mop pads everyday, this easily is worth the cost! And even when we had been sent a defective robot, within two days Shark had sent us a new one for free! No problems, no hassle, no pain! We tested out the quality of clean, and especially the spot clean setting, it scrubbed so well! It can be loud when its dumping the easte and cleaning the mop pads, but its for a short moment, and honestly, a little bit of noise is an easy trade off for the quality and convenience that this robot provides to me!

I purchased this robot after reading the great reviews and wasn't disappointed! "Jeeves" lives in my downstairs closet that conveniently has an outlet and comes out twice a week to vacuum and mop my downstairs. I have carpet, wood and tile and it does a great job. It does need to take a break to recharge for about 3 hours, the area is around 1500 sq ft. It is very efficient at getting itself unstuck and has mapped the rooms accurately. I love adding the no-go zones, I just added the corner where my Christmas tree is located so that it doesn't accidentally grab my tree skirt! My only problem with it is that it is very difficult to run the robot on a non-mapped level. I tried several times to get it to run in my upstairs and it was haphazard at best. Because of that we decided to get a second Shark Robot. We picked up a lesser expensive version to see how it worked and wasn't nearly as happy with it. So we returned it and purchased a second Shark PowerDetect NeverTouch Pro who is named "Rosie". The doc on this unit is very stable and allows the robot to seat securely when it returns to empty its dust bin. I wish the dust bin on the robot could hold more so that it didn't have to return to dock as often, but really, I'm not having to do anything, so it's not that big of an issue. The mopping feature is a wonderful addition; my floors are getting cleaned far more often that when I used to be in charge! I have had Jeeves now for almost 5 months and other than cleaning out the dirty water bin (which can get pretty gross), filling the cleaner solution and emptying out the main dust bin monthly this robot has left me with a clean home and lots of time on my hands! I would highly recommend it.

I love how it5 can do the sweeping and moping just wish it took less time than it does and I wish battery would last longer so I can finish at once.

it started off great but ran into some problems. the mop stopped working and it would start to go in circles randomly. I liked it good enough to give it another try because it really started off good. the convince of this robot is great cleans itself refills clean water over good when its working correctly

At first the vacuum performance had us very impressed, while the app was disappointing. After less than two weeks of using, we will be returning this. Here is why; 1) device won't mop anymore due to an error we can find no information about on Shark's website, app or in the device manual. The vacuum says something is in the way of the dock while the app says the mop needs the mop head manually attached. Nothing we tried is resolving the error 2) the app is horrible. We have multiple Roombas and are really surprised that Shark's app didn't have basic things such as live updates on where vacuum is at during current job. App also continuously shows it activated NeverStuck, but when you click to see the report about where it got stuck, it shows a map of what it cleaned with no details on where it was stuck. Also, the app loads very slow and the customer support chat doesn't function. 3) the mop reservoir/solution is supposed to last about 30 days. We have it mopping less than 600 sq ft only 8 times and it used 80% of the fresh tank already. 4) It isn't running the schedule jobs at the right time. I have it set to start jobs at 12:30 and it keeps starting them at 4:15. The history of cleaning shows many different cleaning runs not started manually or by the schedule. It also shows a day where it did not run on schedule, but there's no info on why it didn't. 5) it has already started having errors about sensors being blocked and needing cleaned. All in all, not as hands off as advertised and the lack of support for troubleshooting led us to return the item. We will not be buying a shark robot vacuum again.

Good first - cleans very well and I really loved this thing until the SECOND time ever filling the water tank, i pulled it out and it was BUSTED. Like a huge crack on the corner, the bottom was shattered. Very disappointing i only had this thing for 1 month and already have to order replacement parts!!

Oh man, I really love these Robot It really works if you’re tired of cleaning or don’t have the time to clean, buy these robot vacuum and mop is worth the price. It really works and cleans. Very good.

Im not sure if i got a dud or what, my vacuum does some crazy things sometimes, it doesn’t seem to vacuum very well, it will say it's done when the rooms i have set up aren't yet done, i had a problem at the beginning- it kept telling me to fill the clean water tank when it was full but shark sent me a new tank and it fixed that.i got this because of the mopping option but haven't used it much since it's taking so long to vacuum first, it doesn't look like it will vacuum before it mops you have to set to vacuum bare floors first. Also, It has just stopped a couple of times for no apparent reason. The pictures attached were right after it had vacuumed my kitchen, i had it go over it again and just watched it to make sure it was vacuuming the whole area. And it has gotten stuck a couple of times in a step down area that i had blocked off. I had a different brand but it didn't mop, i should have just kept that one.

Awesome robot cleaner mops and vacuums and don’t even have to touch it

I loved the vacuum and mop at the same time, it’s been working good. I’m just not use it all the tiem

Love the self clean. Much more sensitive to walls and furniture than the irobots we had thankfully.

Works good, had to mess with the mapping about 3 tines before it actually started mopping properly. Great tool for the pregnant wife!

Love it! Just wish it didn't get stuck so much. The only issue.