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Customer Ratings & Reviews

$649.99
Save $350
Comp. Value: $999.99

Customer reviews

Rating 4.1 out of 5 stars with 326 reviews

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Rating by feature

  • Value

    Rating 4.0 out of 5 stars

  • Quality

    Rating 4.1 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

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79%would recommend to a friend

Customers are saying

Customers recognize the Robot Vacuum & Mop for its impressive cleaning performance, mapping capabilities, and relatively low noise level. Many appreciate the convenience of its self-emptying and self-refilling features, along with its ease of use and satisfactory battery life. However, some customers have noted minor issues with navigation and limitations with the app, while others feel the size may be a concern. A few users also expressed concerns about the suction power.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 11 Showing 201-220 of 326 reviews
  • Rated 5 out of 5 stars

    Such an excellent experience!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The purchase went off without a hitch! So smooth… and on a Black Friday! Ordered on the website, the confirmation was quickly received with instructions on how to pick the gift up, and where to go. Additionally, there was a link for me to use once I was in line so the product was readily available for the staff to fetch! The team member was extremely nice, quick, and helpful. The entire process was excellent!

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Very good

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It cleans and mobs the house better than any robot vacuum ive used before

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Worth every penny

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely easiest set up and works amazing on hard wood floor!! Self cleans!!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it, I have 2 big dogs so this helps so much ! Would definitely recommend!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Shark Never Touch Pro

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We are really happy with the performance of the Shark robot vacuum and mop. We switched from Roomba to Shark and it was definitely the right choice.

    I would recommend this to a friend
  • Cons mentioned:
    Navigation

    Rated 3 out of 5 stars

    It's OK

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Interesting and convenient to a point but it still gets lost, confused and stuck. I'll keep it but it's not as awesome as advertised

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hello Morgan,

      Thank you for taking the time to leave a review.

      We apologize for the difficulties you're facing with your Robot Vacuum. Please reach out to our team by phone at 1-888-228-5531 and we'd be happy to look into this for you.

      Kind regards,
      Shark Clean

  • Rated 5 out of 5 stars

    It works very well!!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The vacuum does very good mapping of the house, and then it does a complete cover of all the areas highly recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Mop

    Rated 5 out of 5 stars

    Sharp vac

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the shark vac and mop. Great addition to the house hold.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 3 out of 5 stars

    This one was defective

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Well it was defective but im sure it would have worked. It did pick up some dirt etc before it went haywire. Again because it was defective.

    I would recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hello,
      Thank you for taking the time to leave a review.
      We're so sorry to hear that your RV2820ZE was defective. Please reach out to our team by phone at 1-888-228-5531, we'd be happy to look into this for you.
      Kind regards,
      Shark Clean

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    The beat vac mop robot

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We absolutely love this robot, simple to use and very little maintenance

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice upgrade

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We just got this so can only review the set up and initial few times using it. Pretty easy to set up and connect but I already had an older shark robot so had the app. The mapping was extremely fast and he’s working off his schedule well. Love the mopping feature on this one and not having to fill the tank or change tanks as I go. It does this automatically, it’s great so far.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Shark Robot Review

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product cleans very well and helps cut my cleaning time significantly.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Shark attack!!!!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my Shark vacuum!! Works great and loves how it cleans my house

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love her!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love her! She works hard every day! She gets in all the corners and gets all the areas! We love her and she is now family.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing product works great love the mop feature works great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love it. It's perfect for a household full of pets and kids.

    I would recommend this to a friend
  • Pros mentioned:
    Mop

    Rated 5 out of 5 stars

    4 DOGS

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this Vacuum 4 long haired Dogs plus it mops the floor at

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    The future of cleaning

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Is a nice machine and it would save you a lot a time cleaning.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    ROBOT

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    GOOD ITEM JUST CHECK ITEM... SOMETIME HAVE A NOISE

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Make the Switch Worth IT

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wish I would've saw this before I bought the I-robot. This Shark works a million times better!! And is so much easier to set-up and operate compared to the i-robot! Worth the switch, and the money!!

    I would recommend this to a friend