Customer Ratings & Reviews

Great brand and looks very aesthetically pleasing. Did not vaccum / mop the way I intended but I was to believe I have quite a bit of pet hair / light floors. This may be a factor… I would say this is a great product for someone who has a house hold that doesn’t get that messy and perhaps a household of 2 people . Not an house hold that has pets or children.

I had high hopes for the Shark PowerDetect NeverTouch Pro vacuum and mop, but my experience was disappointing. The product lasted only 4 hours total before the active suspension on one tire stopped working, making it unusable. It also spent 3 of those hours charging and only cleaned and mopped for about 20 minutes before breaking down. Their app is also so basic yet so inefficient. For a flagship product, I expected much better performance. I returned it the same day. I’ve since opted for a different vacuum and mop brand that performs far better and is more reliable. Shark needs to address these quality issues to compete.

Good product customer service sucks had a problem with vacuum took days for a return call

It worked great the first day and now it just gets confused in rooms bumps into walls. I don’t know what is wrong with us so I need to treat it in for a new one and try again. If it doesn’t work, I’m just gonna have to return the next one. I called Shar and they were no help.

I wanted to like it but it is a piece of trash! I ordered it 3 times! and the water tank kept cracking and spilling water all over my floor! And 1 of them just totally ripped itself from the inside out! Like from the movie alien ! It scared me to death! So instead of making my life easier it has been nothing but a headache, being on the phone with the shark company and getting replacement parts! And a whole new one once from them! And once again the tank cracked! Also the robot isnt the greatest either! It does not edge like it says its supposed too either!

Our floors have never felt more clean. We’ve used iRobot for a long time and decided to give this a chance. We won’t be going back. Great quality and works like a charm. Keep it clean.

It was an excellent purchase. With the map you can clean by areas, that is, you do not need to clean all areas at the same time. And self-cleaning is the best. I liked it.

This started out working really good then the water stop working but when I called shark they did their troubleshooting thru the app and sent me a replacement within 7 days so they do stand behind their product

Bought this for my wife. She loves it. It helps throughout the week with the pets.

Had the Romba IRobot that stopped working. Was warrantied and replaced with the Shark. Much better.

This did not do well in my home. I am not sure if we maybe got a defective item or what. The vacuum is very quiet. I do like the ease of set up etc.. but, the vacuum would do our kitchen floors and leave dirt and dog hair that was in the grout line. We owned one of the original roombas for about 10 years and it finally quit on us. It was a much older model and did so much better with dirt and dog hair pickup. We returned this unit and are trying a different midel/brand.

Great product when it works. The application it uses freezes and is very basic. For the price I paid thought it was horrible. Returned and purchased a roborock maxv ultra instead and I'm a lot happier with it.

Worked fine for a month . Suddenly stopped mopping saying error 50 cannot fill tank . Shark support after 1 hour on the phone and video call asked me to ship it back and they will replace it when they receive my unit back . Very disappointed

Not like what i expected but not bad its clean floor good but carpet not really

Great unit so far, mop function works really well. Would definitely recommend

best thing out so helpful very easy set up don’t think twice just run and buy shark out did there selfs

The product is amazing and the design looks fantastic. Also it manages to find its way out under the tables. Thank you to have such a great product.

It works better then expected saves time around the house my wife loves it.

The robot is everything I was looking for and the app is really simple to use.

Unfortunately, no longer a good product. When I first purchased the product over a year ago, it worked decently well and I was satisfied with it. It had a couple malfunctions, but shark quickly fix them and replace the parts. However, these parts were extremely defective and almost immediately start breaking on each one. In total, they sent me four replacement units with the base. The last of which had a motor error right out of the box and would not start. I returned it and purchased a Roomba instead. Best decision I ever made. Also, the user features and automations that Roomba uses are very noticeably better.