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Customer Ratings & Reviews

$999.99

Customer reviews

Rating 4.2 out of 5 stars with 357 reviews

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Rating by feature

  • Value

    Rating 4.0 out of 5 stars

  • Quality

    Rating 4.1 out of 5 stars

  • Ease of Use

    Rating 4.2 out of 5 stars

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79%would recommend to a friend

Customers are saying

Customers recognize the Robot Vacuum & Mop for its impressive cleaning performance, mapping capabilities, and relatively low noise level. Many appreciate the convenience of its self-emptying and self-refilling features, along with its ease of use and satisfactory battery life. However, some customers have noted minor issues with navigation and limitations with the app, while others feel the size may be a concern. A few users also expressed concerns about the suction power.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 11 Showing 201-220 of 357 reviews
  • Rated 4 out of 5 stars

    Best of the 4 brands i have tried.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The vacuum function is the best keeps my carpets very clean. The mop function is only so so, leaves streaks, leaves drops of spilled coffee.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Excellent Product

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good, it's incredible how this shark cleans everything, so fast & easy, I recommended.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    My relief.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This machine is great, it is easy to program and setting the schedule is even easier. I would recommend it.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Shark mop/ vac

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it,works great. It goes through the entire house vacuuming and mopping and no problems at all

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Awesome product!!!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does well with both vacuuming and mopping. I love the hands free mop pad cleaning and self drying feature.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Big Time Saver.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good…saves me a lot of time keeping 95% of floors clean.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Works great

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great, super easy to set up and does a great job cleaning my floorsn

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent team, cleans me perfectly and without so many problems.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Works very well.

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The unit works well but 4 months in the nozzle that fills the unit with mop solution broke off. Shark immediately sent a free replacement with no hassle at all

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Not the best

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Started off working perfectly. Problems started when vacuum stopped mid cleaning and went to base[x2]. Robot would go to base and would not be able to set it self to charge or empty chamber

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hi there,
      Thank you for taking the time to provide your feedback on your RV2820ZE Shark Robot Vacuum & Mop PowerDetect NeverTouch. Something doesn’t seem quite right about how your unit is performing, and we understand how frustrating it must be when the robot stops mid-cleaning and can’t properly charge or empty itself. We’d like to make sure it’s working as it should, and we will be more than happy to assist. Please call our support team at 1-800-668-9600, Mon – Fri 9am — 9pm ET | Sat 9am — 6pm ET (ROBOT) so we can help resolve this for you.
      Kind regards,
      Shark Clean

  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Great buy!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I absolutely my Shark 2n1 it’s hands off and does a great job at cleaning the floors.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good quality and easy to use, very good household helper

    I would recommend this to a friend
  • Pros mentioned:
    Mop

    Rated 5 out of 5 stars

    Perfect Robot

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really does a great job in vacuum or mop mode. Does well with dirt detect.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing have 2 Germans and a cat it picks up in small areas

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Effective and nicely working Robot

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This shark vacuum is very effective and does the job nicely, it cannot program 2 floors but you can move it up and down with dock. We have used this for 6 months now and we really love it. It save a lot of time and effort to keep the house clean.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Such an excellent experience!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The purchase went off without a hitch! So smooth… and on a Black Friday! Ordered on the website, the confirmation was quickly received with instructions on how to pick the gift up, and where to go. Additionally, there was a link for me to use once I was in line so the product was readily available for the staff to fetch! The team member was extremely nice, quick, and helpful. The entire process was excellent!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    robot vac

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    thank you for this excellent product, is the many helps for us.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    My review

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything works good it just dies too fast and if u have nothing but carpet at your house I don’t recommend

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Very good

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It cleans and mobs the house better than any robot vacuum ive used before

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Worth every penny

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely easiest set up and works amazing on hard wood floor!! Self cleans!!!!

    I would recommend this to a friend