Customer Ratings & Reviews

It does what it says it will do! Have had no prodlem with product.

Great product and worry free house upkeep for busy people

We are totally happy with our Shark vacuum. We are buying another for our upstairs!!

We had a older Shark robot vac and we needed to upgrade that one after it broke beyond repair and so far this newer vac mop model has been phenomenal

It’s a great product for when you really just don’t feel like cleaning. I have it on a schedule and it alternates vacuum and mopping. Love it so far.

About every two months, this product completely stops working. Each time, we’ve been forced to contact Shark directly just to receive a replacement. Since December 2024, we have gone through 4 replacements for the same issue. After the 4th failure, we requested a refund and were told it was not possible because it was outside their 15-day return window. For a product at this price point, this level of unreliability is unacceptable. This has been extremely expensive, frustrating, and ultimately a complete waste of money. Best Buy has been zero help to the situation as well.

Love it!! Love it!! Love it!! it so so helpful and get the job done the first

A great product for hard wood floors. Set it and let it go. Dump your vacuum, dirty water, and refill once a week.

Works great! No issues so far :) Love the mopping feature!

Initial Thought: I have had 2 robot vacuum cleaners in the past, and I am not a fan. They were clunky, couldn’t get out of a wet paper bag, and didn’t really clean well. When I saw the Shark - PowerDetect NeverTouch Pro, it looked to be in a completely different class. So, I reluctantly decided to try it out. The packing was very good. The box had been damaged, but no damage to the vacuum system. It was quite heavy at 25 lbs., a surprise compared to the other ones. Everything about it seemed professional, well built, and well thought out. And this unit was obviously made to work for an extended time before requiring any cleaning or adding more water. What’s in the Box: • Shark® PowerDetect™ Robot Vacuum and Mop • Nevertouch™ Pro Base • Shark Robot® Side Brushes (2 pack) • Shark® Multi-Surface Cleaner Starter 12 oz Bottle • Shark® Odor Neutralizer Cartridge • Shark® Robot Antimicrobial Mopping Pads (2 pack) Technical Specifications: • Amperage 5.42 amps • Cleaning Path 5.69 in • Dust Cup Capacity 0.33 qt • Color Black • Cord Length 6 ft • Filter Type Felt + Washable Foam Filters (Pre-Motor) • Filter Type HEPA Filter (Post-Motor) • Dimensions 18.8 in L x 14.33 in W x 17.56 in H • Wattage 650 watts • Warranty 3 Year • LED Lights Yes • Battery Cell Type Lithium Ion Battery with or in Equipment • Batteries Included 1 • Voltage 120V 60Hz volts • Weight 25 lbs Setup: The setup of the Shark Vacuum is all done through the SharkClean app. It easily downloaded and installed on my Samsung S22 Ultra. After downloading, you create your account directly through the app. You connect it to your local Wi-Fi network, and the app guides you through the entire process. There are a lot of steps getting it fully configured, but this app does such an amazing job of walking you through it, that you can’t really make any mistakes. The final process of the initial setup is connecting your robot to your app. Once it is set up, the Robot leaves home and charts out your floorplan. This is called the explore run. Once it’s done, it docks itself and you are ready to set your cleaning schedules. Performance: The performance of the Shark PowerDetect NeverTouch Pro robot vacuum is outstanding. I have 5 schedules throughout the week, and it launches right on time, performs the task, and goes back to the base. I have 2 transitions downstairs, and the robot feet come down to step it over the transition. When scooting close to walls or furniture, the side brush goes into action. It is amazing to watch it do its thing. The beginning runs were a bit rough. It would leave the dock on time every day. It would clean the area selected in the schedule, but it would park itself about 2 feet away from the dock and error out. So, I watched it one day, and I instantly found the problem. My floorplan changed enough to throw off the robot. For instance, at my desk, when it did the explore run, my chair was against the wall. However, that is unusual, because I normally keep it pushed under the desk. The robot got stuck under the desk because of the change. Also, I saw that it was going behind some recliners. I had cables placed there that weren’t there during the explore run, so it got turned around. So, what I did was to go to the map and create no-go zones, and those problems disappeared. Conclusion: The Shark PowerDetect NeverTouch Pro robot vacuum is the best automated robot vacuum and mop device I have had the pleasure of using. There is no comparison to the others I have owned. When we get home, we can tell the carpet has been vacuumed and the kitchen floor has been mopped. The floors are clean, and there are no leftover or residual anything. It’s as if I did it manually myself. The app is easy to use, both in scheduling and editing the floorplan. The unit is comparatively quieter than the others I have used, but it does make a little bit of noise when it returns to its dock. But not near enough or long enough to matter. We like this robot so much that we are going to buy a second one for the upstairs. If you need or want an excellent automated robot vacuum and mop, I highly recommend the Shark PowerDetect NeverTouch Pro. Especially if you have been dissatisfied with other manufacturers like we have. The Shark is in a class of its own.

Since I bought it, I haven't swept or mapped it again, you just have to replace the pieces every month.

Solid option. Vacuums both carpet and hardwood well. Mopping is ehh. I also don’t like how you have to remap if you want to remove the carpet from your mapping. I recently got a smaller rug and noticed it doesn’t adjust. Also, I would’ve gave it more stars if Best Buy would’ve priced match Shark directly. They stated “recent changes to price match policy”.

We've had other robot vacuums before, but this was is definitely a winner for us. The mop feature is great for our evening routines, and it's nice to wake up and see floors clean. The vacuum does a great job detecting floors and obstructions/room designs, etc.

Great brand and looks very aesthetically pleasing. Did not vaccum / mop the way I intended but I was to believe I have quite a bit of pet hair / light floors. This may be a factor… I would say this is a great product for someone who has a house hold that doesn’t get that messy and perhaps a household of 2 people . Not an house hold that has pets or children.

I had high hopes for the Shark PowerDetect NeverTouch Pro vacuum and mop, but my experience was disappointing. The product lasted only 4 hours total before the active suspension on one tire stopped working, making it unusable. It also spent 3 of those hours charging and only cleaned and mopped for about 20 minutes before breaking down. Their app is also so basic yet so inefficient. For a flagship product, I expected much better performance. I returned it the same day. I’ve since opted for a different vacuum and mop brand that performs far better and is more reliable. Shark needs to address these quality issues to compete.

It worked great the first day and now it just gets confused in rooms bumps into walls. I don’t know what is wrong with us so I need to treat it in for a new one and try again. If it doesn’t work, I’m just gonna have to return the next one. I called Shar and they were no help.

Good product customer service sucks had a problem with vacuum took days for a return call

Unit is working well and as advertised. The only issue I had was there was no cleaning solution in the box. Called Shark and they sent a replacement in a couple days.

This has been an absolute delight. Work’s great. Love the self cleaning..

At first when I seen these advertised I was a bit spectical about it and thought thiers no way these are that good! I have to admit I was wrong these things are great for large rooms and small rooms.