Customer Ratings & Reviews

Vacuuming/Mopping not as accurate as anticipated. Does not do a good job under cabinets by kick plate.

Excellent and easy to use. Great features, works well on pet hair.

Works as expected with good obstacle & dirt detection.

the mop function is not great. dust is mixed with water and spread across the floor.

This product was easy to setup and overall is good quality.

This unit works as advertised. Very pleased so far

We have a couple dogs that is definitely affecting this unit. I run it daily and it still plugs with dog hair (doesn’t take much) and it doesn’t pick up fine sand! I wish I could still return it. Not worth the money.

=-_Setup_-= Setup was fairly easy, there’s a large cardboard cutout included in the box that will walk you through the setup process. The base just needs the ramp attached, attaching the side brush on the vacuum, and filling up the water reservoir. There’s also an air freshener that fits in top of the base to keep the dust bin odor down. Unless I totally missed it, I would have liked to have seen something that shows me what each of the buttons on the vacuum does. I’ve had to press each of them to figure out what they do. Also, a user manual or at least a downloadable user manual would be nice too just to have an offline reference for features, use and care, and troubleshooting. First time use requires it to charge on the base until at least 70% battery which doesn’t take too long at all. The first run will do a mapping of your house which takes a bit depending on the size of your home. Once complete, you can review the map, label rooms, and set no-go spaces on the map. =-_Cleaning_-= Shark does cleaning a bit differently than some other vacuum and mop combos I’ve seen or used. First, the robot will do a vacuum run on the carpeted areas of your home. This is to get up any particulates that could be throughout the house that would affect it’s ability to mop. It does this without the mop attached to the robot. Then it’ll come back, grab the mop, and refill it’s tank if needed, to vacuum and mop the areas that are laminate or hard wood. It does a great job of vacuuming. We have 4 cats and I barely notice any dander on the floor since we’ve had it. Since we’ve recently moved we’ve also had some more foot traffic than usual, but you wouldn’t be able to tell. I run it once daily, both mopping and vacuuming since most of our floors are laminate. It does great with mopping. The mopping pad oscillates as it moves along the floor and it puts down a good amount of cleaning solution too which I like. When it’s done with a clean cycle, it’ll go back to the base and empty it’s bin. Occasionally the mop head will be cleaned. The vacuum will announce the task before it performs it and it takes several minutes to do so. I couldn’t get a good look at the cleaning process, but it cleans then dry’s the mop head so it’s ready for next use. This process is a bit loud, so I would advise against running a clean cycle while watching TV or at night to avoid the disturbance. I’ve only had very minimum issues with navigation. If there’s a ledge or floor mat the robot is struggling to get over, it has the ability to raise it’s wheels to push over the obstacle. With this feature I’ve had no issues with kitchen floor mats which have been troublesome for other vacuums. You really do need to make sure the base has enough room for the robot to find and dock with the base. I had to reposition the base because the vacuum had trouble finding it. I pulled it away from the wall a few inches to give it some space next to the pantry that was next to it. It is good to note that like some other vacuums, the Shark’s navigation doesn’t rely on the room to be well lit, so no need to turn on all the lights to vacuum. =-_Software_-= There’s a lot you can do with the app too. Within the app you can create a map of your home, setup no-go zones, and spot clean. If you’ve moved around your furniture you can remap your home. Also you can clean on a schedule, mopping on some days, vacuuming on others, or both. The only limitation is you can currently only schedule one cleaning run per day, any additional runs will have to be triggered manually. Also a few quick things within the app worth mentioning. There’s a notification center to notify if there’s any issues with the Shark. There’s a history where you can look at runtime, square footage cleaned, and where DirtDetect was activated. You can also adjust settings such as notification volume, language, and more. =-_Final Thoughts_-= I’m very happy with the Shark Power Detect Pro. I think shark took notice of the robot vacuum industry and asked where they could be different and do better, and they did. I like how the dock has a mop pad cleaning system so you know you’re floors are getting cleaned with a clean pad as well as the “Never Stuck Technology” that lifts it over obstructions.

It stopped mopping after 2 months. Then it stopped vacuuming after 9 months. Biggest purchase regret of 2024.

Started off great, after 3 months this robot has lost the map multiple times, continuously looses contact with the internet and you have to delete and readd the robot to get it to try to work again. When it is actually connected and able to run it misses more spots in the house than it actually vacuums. The suction on this robot is weak. Small dirt particles from the bottom of your shoes get left behind making you have to come behind and vacuum with an upright machine defeating the point of this in the first place. The app is complete garbage and sharks customer service is horrible. Dont waste your money on this.

I've always liked the idea of robots doing your chores like in the sci-fi movies. Robotic vacuum cleaners try to deliver on that idea, lately just missing the mark. Robotic vacuums I've gotten in the past few years have been progressively better at doing their task, be it vacuuming or mopping. The constant issue is to clean up the robot, like changing a diaper, emptying the bin or cleaning and drying the mop pad. It's a tediousness that prevents me from wanting to use them with any degree of normalcy. I can happily say I've set up a daily cleaning schedule with the new PowerDetect NeverTouch Pro from our friends at Shark/Ninja. What they lack in countertop appliances, they more than make up for in cleaning tech. This cleaner makes it easy to use it and forget it, at least for about a month or so. The package comes with everything you need to start cleaning including the concentrate for the mop. This 2 in 1 unit requires no supervision, no changing modules, no emptying bins, not even cleaning and drying pads. You are literally spoiled with self sufficiency. Setup is a breeze, place the base in an open space, connect the ramp, insert the deodorizer, fill the tank with supplied solution and fill remaining with water, done. Plug it in and place the robot on the contacts to charge. Once charged, send it out for a mapping run of your house. Using the lasers and infrared sensors, it doesn't physically have to cover the entire space to know where everything is and what to avoid. There's a conveniently located power bar on the top of the robot to give you an idea how much power it has; vacuuming takes up less battery than mopping. On it's first run, I noticed how it lifted the back end about 3 inches to go over thresholds and HVAC grates showing its Never Stuck feature. It carefully navigated around furniture without banging into it constantly. The mopping run yielded some interesting results, whereby the pad would extend to get closer to the wall and cover more area effectively. Not only that, but it also located a stuck-on stain and went over it multiple times until it was all but gone. It did a better job than any previous unit I had, including a Shark product I highly prize. But the fun's not over, once done, it went back to base and dropped the mop pad into a receptacle where it was cleaned and quietly dried. Granted, the drying process came with a low hum that was a bit persistent as it took several hours to dry. Fortunately, it can go out and vacuum while leaving the pad behind. I think it's a positive that Shark has eliminated the dust bag that requires replacement once full, one less expenditure. The cleaning solution can be purchased in larger sizes for reasonable savings, considering how long it lasts, it's worth it. The app even makes clever suggestions on what to name it, Moptimus Prime is ready to roll out!

Just bought this vac/mop last week- worked great until my dog had a little poop accident. I thought when buying this since it had the “advanced 3D sensor to detect and avoid objects while cleaning” it would avoid poop- I was very wrong for assuming that. I just came home from work to a complete mess of not only my house but the vacuum as well. Very frustrating after spending $850 on something. So- incase you are reading reviews to see whether this vacuum avoids “objects while cleaning” the answer is no.

Runs into objects often and scratches sensors. Has issues with connecting and disconnecting mop pad. Has issues with boundaries.

We've had this robot for about 6 months so far and I wish we hadn't bought it. I routinely find dirt after it does a vacuum job. It also isn't a good mop, as it often goes from a very wet mop at the beginning to a dry mop at the end. It's extremely inconsistent and a low performer.

I wish I would have never purchased this, Now I’m stuck with it. Shark has replaced the vacuum part once because it was mopping carpet. Now it cleans rooms I don’t have it selected to clean and does not clean rooms I have selected. This thing is so frustrating. I spend more time babysitting it than I could just vacuuming and mopping myself. Choose a different brand. Save yourself the headache. If I could return this I 1000% would in a heartbeat.

I have spent hours of my life trying to figure out why it is unable to lift and lower or remove the pad plate.

Doesn’t mop well at all. And doesn’t get all the crumbs. Floors look better for sure but not a great product.

Works great when it actually works. Goes out every 60 days or so.

For a product labeled never touch, i sure have to find this and intervene a lot. Ive had 2 roombas that never required as much intervention. It also made giant puddles of gross dirtwater all over my floor. Going round and round with Shark on my 2nd warranty unitnin the 3 months Ive owned it.

Started a run at 8 am for vacum and mop. Can only program 1 schedule per day and it says it would take 45 minutes. It had to stop and recharge several times throughout the day and was still trying to complete mop portion at 2 pm. Probably not keeping this item