Customer Ratings & Reviews
- Model:
- RV2820ZE
- |
- SKU:
- 6599392
Customer reviews
Rating 4.2 out of 5 stars with 357 reviews
(357 customer reviews)Rating by feature
- Value4.0
Rating 4.0 out of 5 stars
- Quality4.1
Rating 4.1 out of 5 stars
- Ease of Use4.2
Rating 4.2 out of 5 stars
Customers are saying
Customers recognize the Robot Vacuum & Mop for its impressive cleaning performance, mapping capabilities, and relatively low noise level. Many appreciate the convenience of its self-emptying and self-refilling features, along with its ease of use and satisfactory battery life. However, some customers have noted minor issues with navigation and limitations with the app, while others feel the size may be a concern. A few users also expressed concerns about the suction power.
This summary was generated by AI based on customer reviews.
Rated 5 out of 5 stars
Shark V.S. Roomba
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had the Romba IRobot that stopped working. Was warrantied and replaced with the Shark. Much better.
I would recommend this to a friendRated 5 out of 5 stars
best robot out
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.best thing out so helpful very easy set up don’t think twice just run and buy shark out did there selfs
I would recommend this to a friend- Cons mentioned:Navigation
Rated 1 out of 5 stars
Shark - Robot Vacuum & Mop Never Touch
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am very disappointed with this product. The robot kept getting stuck and it's not cleaning the whole house as shown on the map. The battery even dies too quickly after charging for 100%. So, I need my money back like ASAP so I can go with a different product. WORST ROBOT SHARK HAS EVER MADE. SO DISAPPOINTED WITH YOU SHARK COMPANY...!
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hi Martins,
Thank you for sharing your experience with the Shark Robot Vacuum & Mop PowerDetect NeverTouch Pro Combo. We’re sorry to hear that it hasn’t met your expectations, from getting stuck to not cleaning as expected and having battery concerns. That’s certainly not the experience we want for our customers, and we understand your frustration.
If you’re open to troubleshooting, we’d be happy to assist with optimizing the mapping, adjusting no-go zones, and improving battery efficiency. Please reach out to our robot-specific support team at 1-888-228-5531, and we’d be glad to help.
We appreciate your feedback and will share it with our product development team for future improvements.
Kind regards,
Shark Clean
Rated 5 out of 5 stars
Good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not like what i expected but not bad its clean floor good but carpet not really
I would recommend this to a friendRated 5 out of 5 stars
Shark vacmop
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great unit so far, mop function works really well. Would definitely recommend
I would recommend this to a friendRated 1 out of 5 stars
Very POOR performance
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I gave it so low rating because 9 out of 10 times it could not get back in its base. The mopping was terrible it did not do a good job at mopping and was always getting stuck even when it said it marked the areas it got stuck in. Returned it and got a cordless Tineco mop/vacuum that is much better.
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hi Jesse,
Thank you for your feedback. We’re disappointed to hear your PowerDetect NeverTouch Pro struggled to return to its base, didn’t mop effectively, and continued getting stuck. We understand how frustrating this must have been, and we appreciate you taking the time to share these details with us. We’ll make sure your feedback is relayed to our internal team as we continue working to improve the design and performance of future models, and we truly hope you choose us again in the future so we can restore your confidence in our brand.
Kind Regards,
Shark Home
Rated 5 out of 5 stars
Great!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The robot is everything I was looking for and the app is really simple to use.
I would recommend this to a friendRated 5 out of 5 stars
Perfect helper
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It works better then expected saves time around the house my wife loves it.
I would recommend this to a friendRated 5 out of 5 stars
Shark - Robot Vacuum & Mop PowerDetect NeverTouch
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's one month old and working as expected. Too soon to judge.
I would recommend this to a friendRated 5 out of 5 stars
A good helper
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.very happy - works as expected - nothing like having your floors cleaned while at work.
I would recommend this to a friendRated 5 out of 5 stars
shark review
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This item is amazing. I am able to schedule a clean up day for the shark to vacuum and mop our house.
I would recommend this to a friendRated 5 out of 5 stars
Great item
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works excellent,detects were to mop and vacuum back to back without getting rug wet .Absolutely love it.
I would recommend this to a friendRated 5 out of 5 stars
Awesome machine
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the smart features and the ability to climb over ledges.
I would recommend this to a friendRated 1 out of 5 stars
Disappointing Purchase.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I am 5 days over my one year warranty and pad shift motor is broken. The pad shift motor is responsible for adjusting the position of the mop pad during cleaning. Therefore the vacuum will not mop. The cost for the part is over $300 (with a small discount due to being so close to warranty expiration), and very difficult to replace. I will be purchasing a new vacuum but it will not be a Shark product.
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hi there,
Thank you for sharing your experience. We understand how disappointing it can be to have an issue so close to the warranty period, especially when it affects functionality. Please reach out to our Customer Support team at 1-855-427-5127 (Mon–Fri: 9 AM–9 PM ET | Sat: 9 AM–6 PM ET). We’d like the chance to review your situation and explore any options we can offer to assist you.
Kind regards,
Shark Clean
Rated 5 out of 5 stars
Vacuum and mop
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Shark mop and vacuum self emptying I love him he is perfect
I would recommend this to a friendRated 5 out of 5 stars
Little work horse
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great as expected. Gives me less back talk then my kids when I ask it to clean.
I would recommend this to a friendRated 3 out of 5 stars
Ms.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not feel the wet mop did a good job. My previous Roomba did a better job on my rugs
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hi Kay,
Thank you for sharing your experience with the Shark Robot Vacuum & Mop PowerDetect NeverTouch Pro Combo. We're sorry to hear that the wet mopping performance didn’t meet your expectations and that it didn’t compare favorably to your previous model. We understand how important it is for your vacuum and mop combo to deliver a thorough clean across all surfaces.
Your feedback is appreciated and will be shared with our product team. If you’d like to explore optimization tips or discuss alternative solutions, our dedicated Robot Support team is here to help at 1-888-228-5531.
Kind regards,
Shark Clean
Rated 5 out of 5 stars
Great choice
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent quality and saves alot of time. My husband and I bought it during black friday.
I would recommend this to a friendRated 2 out of 5 stars
Very disappointed
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this item because of the supposedly hands free cleaning. I was very dissatisfied however. It did not do a good job following its own mapping. It was moppinh my carpeted living room, going around in circles and cleaning a small space instead of what I selected. Then after all that could not return to dock after cleaning. It costs way too much for this. I purchased a cheap off brand prior that performed basics better in my opinion.
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello,
Thank you for taking the time to leave a review.
We're so sorry to hear that you aren't happy with your RV2820ZE. We will absolutely share your feedback with the relevant teams for consideration on future products. If you need any help with your product, please don't hesitate to reach out to our team by phone at 1-855-520-7816.
Kind regards,
Shark Clean
Rated 5 out of 5 stars
Great buy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.great Buy|||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
I would recommend this to a friend