Customer Ratings & Reviews
- Model:
- RV2820ZE
- |
- SKU:
- 6599392
Customer reviews
Rating 4.2 out of 5 stars with 283 reviews
(283 customer reviews)Rating by feature
- Value4.0
Rating 4.0 out of 5 stars
- Quality4.1
Rating 4.1 out of 5 stars
- Ease of Use4.3
Rating 4.3 out of 5 stars
Customers are saying
Customers are pleased with the Robot Vacuum & Mop's cleaning performance, mapping capabilities, quiet operation, and ease of use. Many appreciate the convenience of the self-emptying and self-refilling features, along with its effective mopping and long battery life. However, some customers have experienced minor issues with navigation and find the app to be somewhat limited. A few users also noted concerns regarding suction power and size.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Cleaning performance
Rated 2 out of 5 stars
Disappointed
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The vacuuming is great, but the drying mop pad feature is AWFUL. It does not work. I exchanged it to see if it would work, but same thing happened. It says it is drying but doesn't.
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello,
Thank you for taking the time to provide your feedback.
Something doesn’t seem quite right about how your RV2820ZE is performing the drying mop pad feature; we’d like to make sure it’s working as it should. Please give our team a call at 1-888-228-5531 so we can help with this.
Kind regards
Rated 1 out of 5 stars
Nice Try Shark, unfortunately not quite there yet.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The only worthwhile feature is its self-emptying and water-refilling capability, but overall, this robot vacuum isn’t worth the price. The app is glitchy and lacks basic functions found in other models, like tracking the robot’s path or stopping an action mid-command. For example, if you press “Home” and change your mind, you’re stuck waiting until it returns to the base before selecting another function. It also struggles with no-go zones, often getting stuck instead of avoiding them. The mopping performance is underwhelming, leaving many spots untouched. Additionally, its tall design prevents it from reaching areas that previous robot vacuums could.
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello,
Thank you for taking the time to leave a review. We're so sorry to hear that you aren't happy with your Shark Robot Vacuum. We will absolutely share your feedback with the relevant teams for consideration on future products and avoid this kind of situation from happening again. If you ever need help with your unit, please don't hesitate to reach out to our team by phone at 1-888-228-5531 and we will gladly assist you.
Kind regards,
Shark Clean
Rated 1 out of 5 stars
No longer a trustworthy company.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This never touch base does not work, you have to touch it at least every other day. The never stick doesn’t work because the vacuum gets stuck on thin rugs (bathroom rugs), for some reason if the little rug gets stuck on the vacuum the robot will drag or push the rug around the house. I bought the vac/mop because my previous shark robot had done such a good job but this mopping robot requires constant attention. I wrote a review about how this robot had smeared dog poop all over the house and shark would not post the review. Never buying this garbage again, never buying shark or ninja because the company censors their reviews.
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hi dear customer,
Thank you for sharing your detailed feedback about the Shark Robot Vacuum & Mop. We’re deeply sorry to hear about your frustrations with its performance and the challenges you’ve experienced, especially with rug navigation and the maintenance required for the unit. We understand how disappointing this must have been, especially as a loyal Shark customer.
Your comments about the robot’s interaction with rugs and the mopping function are important to us, and we’ll share them with our product team to help improve future designs. Regarding your earlier review, we strive for transparency and encourage all customer feedback, so we’re sorry if you felt your experience was not fully acknowledged.
If you'd like further assistance with troubleshooting or exploring warranty options, please reach out to us at 1-888-228-5531, our dedicated Shark robot support line. We’d love the opportunity to help resolve these issues for you and regain your trust in Shark.
Your satisfaction and feedback are important to us, and we thank you for taking the time to share your experience.
Kind regards,
Shark Clean