Customer Ratings & Reviews

Started off great, after 3 months this robot has lost the map multiple times, continuously looses contact with the internet and you have to delete and readd the robot to get it to try to work again. When it is actually connected and able to run it misses more spots in the house than it actually vacuums. The suction on this robot is weak. Small dirt particles from the bottom of your shoes get left behind making you have to come behind and vacuum with an upright machine defeating the point of this in the first place. The app is complete garbage and sharks customer service is horrible. Dont waste your money on this.

Just bought this vac/mop last week- worked great until my dog had a little poop accident. I thought when buying this since it had the “advanced 3D sensor to detect and avoid objects while cleaning” it would avoid poop- I was very wrong for assuming that. I just came home from work to a complete mess of not only my house but the vacuum as well. Very frustrating after spending $850 on something. So- incase you are reading reviews to see whether this vacuum avoids “objects while cleaning” the answer is no.

I wish I would have never purchased this, Now I’m stuck with it. Shark has replaced the vacuum part once because it was mopping carpet. Now it cleans rooms I don’t have it selected to clean and does not clean rooms I have selected. This thing is so frustrating. I spend more time babysitting it than I could just vacuuming and mopping myself. Choose a different brand. Save yourself the headache. If I could return this I 1000% would in a heartbeat.

Doesn’t mop well at all. And doesn’t get all the crumbs. Floors look better for sure but not a great product.

We've had this robot for about 6 months so far and I wish we hadn't bought it. I routinely find dirt after it does a vacuum job. It also isn't a good mop, as it often goes from a very wet mop at the beginning to a dry mop at the end. It's extremely inconsistent and a low performer.

Works great when it actually works. Goes out every 60 days or so.

It stopped mopping after 2 months. Then it stopped vacuuming after 9 months. Biggest purchase regret of 2024.

Runs into objects often and scratches sensors. Has issues with connecting and disconnecting mop pad. Has issues with boundaries.

For a product labeled never touch, i sure have to find this and intervene a lot. Ive had 2 roombas that never required as much intervention. It also made giant puddles of gross dirtwater all over my floor. Going round and round with Shark on my 2nd warranty unitnin the 3 months Ive owned it.

I have spent hours of my life trying to figure out why it is unable to lift and lower or remove the pad plate.

Started a run at 8 am for vacum and mop. Can only program 1 schedule per day and it says it would take 45 minutes. It had to stop and recharge several times throughout the day and was still trying to complete mop portion at 2 pm. Probably not keeping this item

Leaves trails of dog hair around my house. If you have a house with pets, I would not recommend. I don’t feel like it vacuums in all areas that are mapped to clean.

For all the robot vacuums I have used in the past decade, this has been the best so far. As a main floor vacuum with carpet, hardwood floors, and a maze of tables and chairs, this vacuum handles it all with no trouble. One of the best features is it's auto empty and pad washing, but it does not require extra proprietary bags to use it. The setup for this product was simple as all instructions are provided from the start. There is a large instructions poster that is impossible to miss, and the app guides you the rest of the way. It is not exactly a small unit, so expect to make some space for it compared to other robot vacuums. For the first operation, it does a vacuum/map function. If there is a solid enough wall (something without a lot of gaps), the sensor will see it and the vacuum will not hit it. I saw that it is extremely delicate when bumping into things it was not able to detect. During the mopping session, the robot was able to detect when it was running over carpet and it will lift itself to not get the carpet wet. If your area is large enough, the robot will return to base to refill and wash the pads before finishing the job. I found it does an excellent job overall, although it will not get the very edge against the walls when mopping. When it is running it's course, don't expect it to be quiet, especially during the emptying phase. The unit does include their odor neutralizing system, but it is just for the dust bin. It would have been nice to be able to use it on the vacuum itself. The path detection was good enough to navigate the mess of chairs around the dining table, and was able to figure an exit path after going under one of the chairs as well. The robot will go over a decent amount; I had some foam floor mats that are about 3/4 inch high with a steep ramp and it does climb that without a problem. The only time it got stuck that I noticed, was when there was a gap that the robot was able to get under, but because partway through it was carpet, the wheels raised the robot and it was not able to proceed. Luckily, it seems to be able to detect when it is not able to move and immediately notifies you. Overall, this is an excellent robot vacuum and competes with many of the more pricey brands. For what it offers and ability to not rely on extra bags, it is a great choice for anyone looking to have a little help on the side.

Spent 800 dollars on this and it sucks. Spits dog hair out all over my house. Then gets clogged.

I don’t recommend this shark vacuum this is my second time changing and only last me 33 days

I have hardwood and tile and dogs…. I run after dogs come in n out I get better results with a standard mop not recommended!!!!

Mop didn’t work I returned it. So please don’t spend your money on this

One of the bad products available in the market. Never buy this product

Started having problems like dustbin stick more frequently than expected

The NeverTouch Pro is very much a vacuum built for the gadget lovers among us. This highly capable floor cleaner tries to address a host of minor complaints with elaborate engineering solutions which, for the most part, work in its favor. But it does come with a few tradeoffs and absent features that might prove to be dealbreakers for those looking for more precise control over their cleaning regimen. To start, there is a pretty long list of areas where the vacuum did very well. Setup was fairly quick and mostly painless, with the most complicated bit proving to be figuring out where to set up the (admittedly quite large) base station that would meet all the criteria provided (a hard floor, no direct sunlight, with at least moderate clearance on three sides. The vacuum itself came fully assembled and the base station only required the addition of a small ramp and the removal of a lot of packing material, so I had it unpacked and charging in preparation for its first cleaning run in less than an hour. I deliberately avoided cleaning my home for a couple days before getting it to see how it did in a worst case scenario, so it embarked into a home with mixed tile and carpet stuffed with spills, dust, fall leaves, and shed fur from both a dog and a cat. By the time it was done, little to none of this mess remained. The navigation system proved to be second to none, deftly steering around hazards, chairs, and household pets to generate a very accurate floorplan of the area it was responsible for. Cleaning performance is likewise very good on both hard floors and carpeting. Given how quiet it was when it first ran I was a little concerned it might not have the suction power to handle larger debris or dirt that had been ground into the carpet but it proved surprisingly adept at both. Mopping performance is likewise quite good. It's using a flat mopping pad rather than rotating brushes, which isn't quite as effective and getting out hard stains, but they've compensated for this to a degree by letting it lightly scrub it back and forth as it goes and giving it a pretty decent set of sensors to let it identify when multiple passes are needed. It's also able to extend the mop pad all the way to the edge of the robot - letting it get into corners in a way that I don't think anything else on the market can really compete with at the moment. And once it was done the base did a great job of cleaning out both the robot and the mop pad, so you really do almost never need to touch it apart from emptying the bin and gray water tank, doing a monthly filter cleaning, or refilling the cleaning solution tank. They even thought to include a small carbon filter/air freshener to cut down on exhaust odors. Finally while the parts all look very sturdy, I'm pleased to say that pretty much everything can be easily swapped out with replacements available from the Shark online store, so with a bit of care it can last you a very long time. Unfortunately there is a bit more to the story than its raw cleaning performance, which does need to be addressed. First up is the fact that the app being used to control the vacuum is surprisingly rudimentary compared to the vacuum itself. It's got everything it needs to achieve minimal functionality but a lot of small quality of life improvements that I'd typically expect from a flagship robot are curiously absent. Biggest being that scheduling only allows you to launch a routine to clean the entire house (with or without the mop) at a specific single time during the day. This is, to be frank, off-putting. Most of my home would be fine getting vacuumed every other day or so but there are a few high traffic areas that quite frankly could probably benefit from getting multiple daily runs. Giving me the option to set that up seems like a no brainer. I don't know why this function is missing and the app FAQ suggests they might add it in the future, but as a long-time user of Shark Vacuums they've been saying that long enough at this point that I'm losing hope it'll happen. The second big issue I had was with the dock. I think every robot vacuum out there has some very specific rules on how the charging dock should be placed in your home. And in my experience, you can usually bend or outright ignore most of them without much issue. This vacuum will not let you get away with that. You really do need to make sure it's going down on a hard level floor or the odds of the vacuum successfully being able to dock drop significantly - which can be a drawn out and annoyingly loud process as it tries to fix it. And you can absolutely forget about trying to put it on carpet or a rug unless you want it to shoot water into it on a regular basis every time if pulls out the mop. Because while it has the intelligence and agility to avoid dampening an area rug while it's out cleaning up, I'm pretty sure it doesn't start looking for them until it's already set up and ready to go. Finally, there seems to be a huge issue with smart home integration if you have more than one Shark vacuum in the home (something that's becoming increasingly common on homes with multiple floors. While the app itself handles this scenario very well, when linking it to my Google Home the app only passed along information for the first vacuum I'd added to it. As a result I'm unable to activate the new one with voice commands to deal with smaller messes, and always have to dig out my phone to start spot cleaning jobs from the app. Hopefully, at least some of these issues can be solved with future firmware/app updates. The hardware on display here is ridiculously good, so it would be a very good time for Shark to pivot and focus on bringing the software side up to snuff. But, again, the status quo has existed for too long for me to be confident that'll be how it goes. So if you think you can make do with its current eccentricities, the superior cleaning performance makes it an easy recommendation.